I signed a contract with Nova Birth Services LLC in July of 2025. In order to secure the doula…read morebirth and postpartum overnight services, we paid a 50% deposit on both services totaling $3050. In November, I was diagnosed with severe preeclampsia and hospitalized. Due to my condition, I had to deliver my baby early via emergency c-section at just over 31 weeks. My baby is currently in the NICU. I wasn't able to have a prenatal in-home visit due to my hospitalization and was given very short notice of my emergency C-section due to my declining health. After my birth, I was put on magnesium, and my baby was sent to the NICU. My husband and I were both so terrified that the last thing I was thinking about was having my doula attend. I was afraid for me and my baby. I reached out to Shannon after my birth and asked if I could cancel the postpartum doula services because of the new financial strain of NICU costs/my hospitalization. She informed me that if I canceled the postpartum doula services, that both contracts would be void, and all services would be considered rendered. Remember, I did not receive a prenatal visit nor birth services due to my medical condition & hospitalization. The contract I signed stated that if the doula wasn't at your birth, you would be entitled to eight hours of postpartum services. Shannon explained that because I paid a 50% deposit on both services, none of the services were paid in full so I would receive nothing else moving forward. Although we had paid $3050 and the birth doula services were $2100, I would need to pay an additional $900 in order to receive the eight hours of postpartum services. She said I could "take it or leave it" and that she would not move money from one contract to another. I was shocked at her response. There was no solution offered where I could receive any services post-birth for the $3050 we had paid. More money had to be paid. This was literally the worst experience of my entire life, and I received no care or compassion at all from Shannon. She maintained that her responsibility was to her staff/business. During our phone call, I was talking about my hospitalization and she mentioned that all of her clients were hospitalized. I clarified that I wasn't hospitalized because I was giving birth. I was hospitalized due to severe preeclampsia and potential organ failure. Trying to work things out with her made a horrible situation even more stressful and terrible. She refuses to budge and maintains that we will not receive any postpartum services if we don't pay extra. My husband and I feel as though we have paid $3050 and have received nothing. We did not receive a prenatal appointment, doula birth services, or any postpartum care. Please see the last email I received from her.

First -- if you're on the fence about hiring a doula for your first baby, do it. And if you're…read morewondering who to choose, the answer is Shannon. As a first-time dad, I can honestly say Shannon was invaluable -- not just for my wife, but for me too. From the start, she made us feel comfortable, informed, and genuinely prepared for what was ahead. She has this calm, thoughtful, and considerate presence that immediately lowers the temperature in the room. Nothing ever felt rushed or overwhelming because she helped us understand what was happening and what our options were. During labor, Shannon was incredible. She didn't just support my wife -- she supported us as a team. She walked us through next steps, explained the choices being presented, and made sure we felt confident in our decisions. One thing that really stood out to me was how she helped me help my wife. She showed me exercises and techniques I could guide her through to ease labor and keep things progressing. That made me feel involved and useful instead of helpless, which meant a lot. After the birth, Shannon's support didn't stop. She came to our home for a postpartum visit and helped us process the entire experience. She walked us through what to expect physically and emotionally in the days and weeks ahead, what to watch out for, and answered all of our first-time parent questions without judgment. She even helped find us a pump -- such a thoughtful and practical gesture that shows how much she truly cares. Shannon doesn't just provide information -- she provides confidence. As new parents, that's everything. We felt supported, knowledgeable, and empowered every step of the way. We can't recommend her highly enough. If you're considering working with Shannon, you will not regret it.

I was one of those moms-to-Be who adamantly wanted her Birth Plan to be honored: I especially did…read morenot want a c-section or drugs! Yet I learned from my wedding day that not everything would go as planned so I'd best learn to let go and live in the moment, accepting things outside of my control. Upon meeting Kerry in person, we knew she would be great! She rolled with all of our questions with patience, and she had a tattoo in Sanskrit meaning we connected on a spiritual level both being yoginis. Yet my husband and I could not have anticipated just how awesome Kerry is as a doula until labor got real at the hospital! I had a complex labor lasting nearly 48 hours. She arrived 20 hours before delivery and thus stayed awake the entire time. She was calm throughout and answered questions about the labor process that couldn't be answered in the labor papers she or the hospital had given us-even the "dirty/gross woman" stuff! When labor advanced, she helped my husband and I make informed decisions when the midwives and doctors came into my room to give me news (more than once) that I did not want to hear (hint: things that needed to be considered that were not in my Birth Plan). Because the labor was so long and I had not slept, I opted for the epidural after 36 hours of labor so I could sleep through contractions and have the energy to push. She never judged me for this and instead supported that decision which was not on my Birth Plan to get me through the labor to delivery. She also gave me the best massages in my lower back so I didn't feel the back labor contractions (they were very uncomfortable without her massages!) She did this often like a champ without complaint and little sleep. She was a coach too encouraging me throughout it all, reminding me of all the positive to keep my energy levels up and believe in myself. For all these reasons and more, without reservation, my husband and I recommend Kerry.

This is the place to go. My two cents here first and my wife's follow. We felt so confident with…read moreKerry and Cara from the moment we met them, and that feeling carried through the long labor and birth. are true godsends. My wife's labor was very long and Kerry handled her morale, the mood of the room, and the family situation with aplomb. She came to our house after the birth and showed us how to wrap and carry our new daughter and gave my wife indispensable advice on her recovery. Can't say enough good things about her.

Kerry Reynolds is an amazing Doula. I'm writing this now as the mom of two young kids, so it might…read morebe a little bit scattered, but Kerry was the doula for both births, and I would use her again! For my first birth, I was pretty focused on trying to keep things as natural as possible, but we also wanted someone who would be good with both my husband and myself, and I wanted to be able to have the flexibility to change my mind without any judgment or issues. I do like and respect, doctors, so I also wanted to be able to lean on that sense if I decided to. Kerry was flexible through all of this, but I also never felt like she was being a pushover. She's realistic and pays really close attention to the client she has right in front of her. Kerry immediately put me at ease, telling me that she totally understood if I made certain decisions, and also made it clear that she saw where I was coming from with my initial hopes for my first birth. She explained all kinds of things to me that I didn't understand from any other birth preparation, and she has a really easy-going energy and sense of humor that made her nice company for both of us. My husband even liked her, and he was more skeptical about doulas than I was. Kerry was kind of like the no nonsense, older sister or aunt you really want to have with you when you're getting your baby here. She's straightforward when she needs to be, but she never bosses you around, and she's always right there as her advocate and support system no matter what's going on. In my first birth, I ended up having to get an emergency C-section, but Kerry showed right up as soon as everything was over, having coached my husband through all of the decisions leading up to that point via text, and she immediately got me doing skin to skin with my baby and coached us into what became a very successful breast-feeding year. She also helped us adjust to life with a newborn, helping us take care of our baby for about 11 weeks into his life. With my second, Kerry understood how strongly I felt about wanting to have a VBAC. That kind of birth takes a lot of extra advocacy and knowledge, but Kerry stuck with me throughout all of it. There were some concerns about my son's size, and I was always more concerned about his safety than my ability to have a VBAC, but Kerry was able to hold both of those things and help me stay true to what I wanted every step of the way. Any time I got information, I would talk to her about it, and she helped me figure out next steps and had the best discuss things with my care team. Also, when it came time for my induction, which she never pushed on me but I wanted to have, she spent the last hour or two before I started pushing with me and my husband. She had become like a close member of our family, and it was easy to have her around. She watched the shows we were watching, laughed about the things we were laughing about, and was generally just an easy presence. Also, when I had some pretty strong pain, she was able to work it out through various massage techniques because she knows what she's doing so well. When it came time to push, Kerry taught me exactly what to do, and she stuck with me even when there were moments where we weren't sure the baby would come out that way. Ultimately, I only pushed for 10 minutes, and Kerry was an enormous part of that. She even recorded some of it for me so that I could have it as a memory later. The next day, Kerry came and helped me and my baby get established with breast-feeding properly again, and she has stayed in touch through his first year. She did that with both of our kids, and she'll forever be a big part of our family's story. I cannot recommend Kerry enough to anyone. She is no nonsense, but she's also got a great sense of humor, she knows the client she's working with and tailors her approach to exactly that family. Not just the woman giving birth, but the entire family unit. I could not be more grateful that we found Kerry. Highly recommend her to anyone having any kind of birth. She has incredible knowledge, wisdom, and general sense, and she is exactly the person I would've chosen for this important experience.

If you're even thinking about hiring a doula, stop debating and call Liz! She is the professional,…read morecompassionate, and knowledgeable presence you didn't know you needed but absolutely do. My husband and I couldn't have asked for a better person to have by our side during our second labor and delivery experience. I was late to the game, deciding to hire Liz toward the end of my second trimester, and she jumped in like we'd been friends for years. She listened to every detail of my first delivery (tears and all) and helped me process my fears about being induced again. Liz didn't just hear me--she held space for my feelings, validated my worries, and helped me shift my mindset in the most empowering way. On the big day, she arrived at the hospital right when my contractions were ramping up. Her calm guidance and confidence in me made the experience transformative. I wanted an unmedicated birth, and thanks to Liz's support, encouragement, and expert coaching through contractions and pushing, that's exactly what I achieved. This delivery was night and day compared to my first--it was redemptive, empowering, and everything I'd hoped for. Even my husband, a man of few words, quickly admitted after our son was born that having Liz there was a game-changer. He felt supported and reassured knowing we had someone on our team who could explain the medical lingo and navigate the process with us. Liz is truly a gem. Her calming demeanor, wealth of knowledge, and radiant smile will carry you through labor and beyond. Whether you're a first-time parent or not, she'll leave you feeling capable, cared for, and encouraged. Do yourself a favor: hire Liz. You'll thank yourself later!

Childbirth, Breast feeding and baby care classes! You'll get informative, balanced valuable…read moreinformation.

EDIT: This company would rather argue their justification…read morethan just make corrections. My review remains with one agreed correction: 8 night nannies were not hired, we started the process of hiring 8 that fell through at different points like dropping contact/no shows. As an SBO myself I would never provide a negative review unless absolutely warranted. I did see another review where a customer allegedly felt Faith made some between-the-lines implications for leaving a review and I see where they would think that as Faith reached out to me about this review in a very threatening manner, stating they are noting this record and it may violate Yelps content/ privacy standards and apparently has asked for its removal. Yikes! *END EDIT Absolutely avoid this business at all costs. They have you pay your entire contract upfront - which is almost unheard of. The rate is nonrefundable, even if they do not provide you services. I'm out over $2k because we cancelled our contract early after 8 no-show night nannies. 8 times their employee either didn't show up or cancelled hours before. The last night nanny that called out day of service even contacted us saying that if we get a refund, she doesn't get paid. The company lied and exaggerated issues for no shows to make it more justifiably (as seen in the text attached). The nanny called us night of the accident saying she was fine AND she was on a flight for a trip the next day. Faith called it a "near deadly accident". Disgusting business dealings. Not only are they lying, but also putting them in such a desperate situation where the nanny is forced to reach out to the customer and guilt us to not taking a refund (second pic). We've since found another company to work with and they have been amazing, reliable, and professional.

Wife and I tried to use this service to hire a night nanny. They wouldn't give us a straight answer…read moreabout whether the providers they contract with are vaccinated. Eventually they did tell us that they don't and can't confirm that. The candidates we were connected to seemed great, but the interaction with the agency left a sour taste in our mouths. We felt like we'd be given the runaround whenever we had a hard question for them, which isn't a good way to start off. Leaving this review just so people know the agency believes they can't confirm vaccination status of its providers or require that providers be vaccinated. The founder said very few people get the flu shot anymore - big red flag! Edit: Since leaving this review, the company has contacted us implying that our negative review might come to the attention of our employers. I'm curious to see their response! What an experience. Buyer beware. Edit 2: Their reply here says they never said they'd contact our employers. Here is what they said, verbatim: that we would "receive a public response from us where it's discoverable by your employer and anyone else that may want to help your family in the future." We're smart enough to read the implication.

Brenda was very informative and had a great personality. The class was enjoyable and fun! I left…read morefeeling empowered and like I had more tools to make informed decisions about my labor. I would definitely recommend.

We took the childbirth education and cpr classes…read more I'd recommend them. One class was held at Nidhi's residence (separate from her home) and another was at an office location in Arlington. The instructors were great. Nidhi is very knowledgeable, friendly, and open. The class sizes were pretty small and you're encouraged to ask lots of questions. There were also snacks and water which are important to me since i was pregnant and didn't want to go 2+ hours not eating/drinking anything. My husband and I brought sandwiches to one class and we were able to eat them during the class (it was around dinner time/6pm) so atmosphere is casual which I appreciate. You get an online resource packet after the class that summarizes everything covered. Should probably look at that again as i am typing this before my gassy, ornery newborn wakes up.

My husband and I attended the Newborn Care and Infant CPR Class. It was super informative and the…read moreon hands practice and activities were delightful and much appreciated. I am sure our "Nested Grad" is thrilled we learned how to swaddle him appropriately and we were well equipped first time parents. I really appreciate Nidhi (who is my dr and has been for the past 5 years plus) and team and look forward to their services again in the future! Thank you ladies for giving us first time parents the knowledge and practice we so need in those special months leading up to a life changing event!

I was initially suspicious whether I need a second birth class in addition to the one provided by…read morethe hospital. But it turns out that Jaely's comfort coping class is so worth it. It dives deep into the mindset, the comfort measures, the birthing positions, and everything you can do to prepare yourself for a smoother birth. I found myself benefiting a great deal from this class. It was also a intimiate in-person class that you can practice different techniques and ask all the questions you have in mind. Jaely is a great lecturer and I feel a lot more prepared after the birth class.

I am so grateful Jaely was part of the birth team for my daughter. I did a home birth, unmedicated…read moreand natural, and could not have had better emotional support from her throughout my pregnancy, and especially during the birth. Her energy is calming and her guidance was especially helpful during one of the most intense and most beautiful moments of my life. She's got an abundance of knowledge, information, and techniques to make your experience (pregnancy and birth) so much easier and feel so much more confident. Also, she took incredible photos and videos throughout my labor, during the birth, and during the golden hour that I will cherish forever. I am definitely going to use Jaely during my next pregnancy and I highly recommend her if you are looking for a doula who will take good care of you!

I am a repeat client of Amy's and I cannot tell you enough of how valuable she is to have in your…read moreback pocket. As a second time mom, I didn't think I would need as much help this time around with Amy. I knew how to get a good latch, how to position my body and the baby, and felt confident that I only needed minimal visits, but baby #2 had other plans in mind. Baby #2 was born at 37wks and while that's considered full term, it's actually on the early side which causes a lot of complications with feeding. My baby had trouble latching and sucking because there wasn't enough time practicing these motor skills in the womb. This resulted in the baby not being able to transfer milk, even though my milk was coming in. Amy confirmed this with her before and after weighing from a 20mins feed. I was so upset and devastated, that we had to move quickly to formula feeding to get the weight up fast because baby #2 had severe jaundice and we were trying to keep from being admitted to the hospital for phototherapy. Unfortunately, we had to be readmitted and Amy coached me through protecting my milk supply, while formula feeding and getting baby's weight up. She also reassured me that this is just a blip in our breastfeeding journey and that we will get back on track when he's healthy and clear of jaundice. I ended up upgrading my package to the Luxe because of how important it was for me to get us back to the basics once baby #2 was in the clear health-wise. I not only was able to protect my milk supply while having to formula feeding for two weeks but I also needed support in making sure once I returned back to work how to maintain a sustainable stash without oversupply, as I did with my first. I am almost 3mo postpartum and baby #2 has a great latch, is thriving in all the drs appointments, and gaining weight beautifully. At my last in home visit Amy walked through our schedule to have a successful stash, pumping schedule, and ready for baby to start daycare and me to return to work. I almost cried when she as leaving because I've appreciated everything that she has done for me and my babies. Words cannot express how much she has meant to me. I am so thankful for her wisdom, support, expertise and care she brings with her to every visit. If you are considering a lactation consultant, get on her books!! She's your go-to-guru.

I had a baby less than two weeks ago, and I can already say that the most important decision I've…read moremade postpartum is hiring Amy. I found her through a friend who had an amazing experience, and I reached out in a panic on a Sunday when my milk came in and I had no idea what to do. Her insanely fast response time was much needed; I found out the next day that our son had lost more than 10% of his birth weight and to say that I was freaking out is an understatement. Amy came that afternoon and I immediately felt like I was in great hands. She taught me how to breastfeed comfortably, got me set up with my pump, did a weight measurement to see how much he was getting with each feed, and also helped get a plan in place to get my son back to his birth weight. After the appointment she has been incredible over text/Voxer and answers questions so quickly. Feeding a baby is so stressful but with Amy's knowledge and confident demeanor, she demystifies it. I immediately signed up for the luxe package and truly wish I did this before I delivered so I would have had a plan in place and didn't have to play catch up. Still I'm so glad that I reached out to Amy and probably would have stopped breastfeeding if I hadn't. She is truly the best and I'm so grateful to have her guidance for one of the most important pieces of my life!