I have been coming to Grady Dental for several years now and I am very grateful for the level of service that I receive each and every time I visit. Shannon is my dental hygienist and she is fantastic. Dr. Grady is also one of the reasons that I keep coming back. If you are looking for a new dentist, I highly recommend Grady Dental! read more

Update 8/15/23: Dr. Grady needs to have his license revoked!! This is the absolute WORST experience I have ever had with ANY type of professional service in my LIFE! I was referred to this practice thru my attorney for dental treatment due to a car accident, damaging my current Marilyn bridge. Mind you - I have the EXACT SAME BRIDGE ON THE OTHER SIDE that has been intact for over 20 years. Since DR. Grady himself and his team have "replaced" my damaged Marilyn bridge, the replacement has fallen out at least 8 or more times since 2019. Dr. Grady refuses to compensate or reimburse me for anything and collected thousands of dollars for this work!!! Let's also mention how overpriced this was!! He says because payment was made indirectly, even though it came out of my settlement, he would be unable to reimburse me. He has only offered to do further dental work and try a regular bridge option on my mouth for "almost" free (not including the $300-400 lab charges) to "resolve the issue". Now why would anyone in their right mind want to use this practice again to further do any dental work/damage to their teeth????? I've been so so so patient with this practice and they're not trying to make this right. Now I have further damage to two previously healthy teeth that were intact next to the replacement tooth and have extreme teeth sensitivity to the affected teeth! Now I have to pay thousands of dollars to have another dentist elsewhere fix his botched work!!! Unprofessional! Unethical! If you want to ruin your teeth come here!!!! read more

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Horrible dentist. Grady is cold and non communicative. The work is subpar, the dental hygienist is not qualified to do the dentists work but she does and it's a bad job. Went to a different dentist that was shocked at the quality of work done. I DO NOT RECOMMEND read more

I had a horrible experience with Grady Dental in Johns Creek office yesterday. Jennifer, the office manager, was argumentative and combative. When I asked to check why I did not receive my billing statement in the last 4 months, she was abrupt and arguing that she's too busy to send out the statement because of short of office resources. I was forced leaving the office without the answer, but I needed the billing statement to make my payment. I felt being treated inappropriately. I believe there is no legitimate reason for a manager to raise her voice when interacting with patients. Jennifer's proclivity for "outbursts" is clear proof that she is unfit for the position. read more

Office staff is horrible and immature. Dr. Grady really needs to train or hire competent office staff before they do more damage to this practice. The staff more times than not are rude and quick to blame patients when they make mistakes. Taking my business elsewhere. read more

The techs are being used as "dentists" to perform procedures with drills that should only be performed by a licensed dentist. Dr Grady is only interested in billing and rushes through his procedures with zero follow-up. The clinic is basically run by the receptionist she has way too much control and is rude and unprofessional. The state board should be notified of the gross violations in this clinic. read more

Terrible service...refused to clean my teeth unless they could xray my teeth. Billing scM in my opinion...at the behest of the office manager...not the dentist. Find someplace else cuz this place went downhill. Was a 9 year customer...taking myself and family to a place that understands when I say, "I don't want an xray today." read more

Dr. Grady was my dentist for the past 11 years. He is the perfect dentist. I moved from Alpharetta Ga to Bradenton Fl and had to go through the pains of finding a new dentist. Their are good dentists everywhere I suppose, but when you get used to a professional, it's hard to find a replacement. I went to a new dentist in my new area and during the exam, all I heard was what great work Dr Grady had done. You can feel the difference in the hands from dentist to dentist. I'll miss Dr Grady's touch..... and hopefully I'll find somebody here to take his place. I obviously recommend Grady Dentistry. Joe Ercole read more

If I could give ZERO stars I would. Worst experience. Rude office staff -especially the office manager. Dr is just a money hungry crook. I went for a cleaning and dr. Grady told me I had a MINOR filling necessary. Being one that takes care of my teeth, I made an appt. went and had filling only to now have MAJOR tooth and mouth pain! I was in no pain before he touched the tooth. Went back to dr, Grady who told me that now I need a root canal and he must had damaged the tooth when he performed the filling!! I could no believe my ears. And of course he refers these jobs to someone who pays him a referral fee...nice scam he has going on.... Long story short, I have had major issues since seeing this guy. His license should be taken away. DONT GO there. Your mouth will never be the same, too many dentists to deal with a scam artist like this guy. read more

The worst service and treatment imaginable. This dental center seems great and very friendly from the outside and at the beginning. Unfortunately Sean (Dr. Grady) seems to be employing a business model designed to rapidly build volume of customers. As a result he apparently forgets to record patient conversations and review them and treatment suffers. In this case, a large deposit was submitted for work which he decided not to do after just 3 months because he forgot the type of work that was agreed to. When he was reminded, he then felt that it was too time consuming and refused to even accept additional payment for services. Instead of even offering to refund any portion of the deposit, he simply took the money and walked away from the case. When we asked for a refund of at least some portion of the deposit on multiple occasions, he hid behind his other staff members or as he calls them, "the girls" - most of whom are friendly. Very poor customer treatment for anything more than a quick cleaning, or cavity fix. If you are looking for any type of orthodontic or cosmetic work that is more long term, there are tons of better options all within 5-10 minutes of this center. I only hope that others don't fall victim to the same treatment/ level of service at this center. read more

I've been visiting Dr. Grady since 2005, could not thank Dr. Grady & his staff enough for the amazing job they've done. My teeth were in such bad shape prior to visiting Dr. Grady, that I was uncomfortable to smile in front of people. After 18 months of cosmetic dental treatment, they are improved dramatically. Quoted from one of my consulting clients "...I always thought during the meeting that you dress well and speak well, but wish you would do something about your teeth. I'm so glad that you did!..." Well, Dr. Grady didn't just stop there. He offered me another round of cosmetic dental treatment, yet FREE of charge, to the perfect results. Nowadays I often received complements for having bright smile - could not have done that without the great work from Dr. Grady & his staff. Grady Dental Care is my trust place for routine dental cleansing as well as needful treatment. read more

Been a patient for 9+ years. Friendly staff and a terrific dentist. Who recommends a dentist anyway? :-). In this case, I do!

I'm on yelp looking at local dentist reviews. One of my friends recommends dr Grady. I'm not a patient but a read a review by the lady complaining because she was late for her appointment and could not get all the services she wanted and complained because dr Grady was out that day. Well I saw dr Grady's response to that negative post. He must care enough about his practice to personally respond to her complaints and he did so very professionally. Being in healthcare I understand that we get sick sometimes too and we hate to cancel on our patients but it sometimes necessary. Also he seems considerate of all the other patients that do arrive on time for there appointments. So sounds like you rock dr Grady!!! read more

I went to Grady Dental on recommendation from a friend. They were great! I never felt pressured to do extra services and my cleaning was fairly painless considering I had not got my teeth cleaned in a really long time. I will definitely be back. read more

Need to call and let patients know if they have missed an appointment time. Drove all the way over just to be told my appointment was 30 minutes earlier then what I was told it was. Then could not see me while I was there and had to make another appointment. The staff are not on the same page, I was told by one receptionist that there were no appointments for the week while another one told me she had one for the next day. Very disappointed read more

Always great staff and Dr Grady is the best dentist I have ever been to. I'll be a patient of his until he retires. Highly recommended.

Without a doubt the best root canal specialist I have ever experienced. My poor mouth has seen many root canals, none with this quality. Great customer service, always willing to work with my crazy schedule! Don't look any further, you will not find comparable workmanship. read more

Have been a patient for years.... recently they opened a new practice and employed a few new docs... I have been once since and felt like I was only being used for money.... cancelled all future appointments read more

New to the area and was looking to find a good dentist. Started out with a dentist in Cumming, but that did not go well. Just recently switched to Grady and could not be more satisfied with this decision. They truly care about the best needs of their patients. Very friendly staff, clean office and just a a great atmosphere at Grady. read more

Worst Dental experience imaginable - and overall consumer experience is worse than any I've ever encountered before in my life. This dental center seemed great and very friendly from the outside and at the beginning. Unfortunately Sean (Dr. Grady) is currently employing a business model designed to rapidly build volume of customers instead of targeting customer care. As a result patients can be treated like products on an assembly line from the waiting room through to the end of the appointment, some of which have to be rescheduled if you can't wait more than a half hour. In this case I was patient enough to wait well beyond the time of my scheduled appointments if and when necessary. However, a large deposit was also submitted for specifically discussed orthodontic work - work which he then decided not to do after just 3 months because he forgot the type of work that was agreed to. When he was reminded, he then felt that it was too time consuming and refused to even accept additional payment for services. Instead of even offering to refund any portion of the deposit, he simply took the money and walked away from the case. When we asked for a refund of at least some portion of the deposit on multiple occasions, Sean then hid behind his other staff members or as he calls them, "the girls". He then told our attorney that he offered a refund but it was refused - ridiculous! Especially to our attorney who personally witnessed one of my requests in writing - a request which was completely ignored. I urge him to prove that he offered any refund, and we may very well have to subpoena at least one of his staff members to lend some form of truth to the matter if it comes to it. He also refused to Respond to my request for all patient records (also with our attorney copied) Our legal counsel then threatened him with being in violation of the law for not doing so within the time limit set forth by the legal statue. He responded by saying that he sent them to an old address and no other was available - this despite him having ours and our attorney's phone number, mailing address, and email. To date, the full patient records have still not been sent, and he has now told our attorney that he is going to be "away" until a later date. (Though his office will remain open?) I personally sought a refund from him on 2 occasions (1 with our attorney copied) after he canceled treatment and he refused to even respond. We have been forced to seek legal counsel to retrieve my patient records - all of this despite multiple previous requests to him to please try and resolve the issue more fairly. Just plane BAD. Very poor customer treatment. I only hope that treatment and service will eventually move more toward Care for other future customers, even if it takes our own time, money, and reviews to help push it in that direction. To date we are still deciding and being advised by legal counsel as to what type of case to bring against Sean and this Dental Center if it is worth it to do so. I will provide YELP with a copy of the current draft from our legal counsel if necessary to validate this review, and to assist other consumers in making the best decision they can in choosing a more solid and reputable practitioner in the area. read more

Been a patient there since they opened their office in Johns Creek. Todays visit on Oct 30th was worst ! Took my appt right after their lunch time so i can be seen on time. Not only the Hygienist was 15 minutes late because she herself said all of the employees took longer to eat. After a brief conversation, the hygienist had an attitude and body language like she was the queen ! Then on top of that she had the audacity to complain to the office manager that i was rude. I was fuming ! The Office manager was no better, she had made up her mind even before we spoke. I left, then i called from car asking to talk to the Dentist, she said I should no longer ever come there since i do that all the time. I asked when did i last did that, she said she does not know and she does not want to argue. Outrageous !! read more

Dr. Sean Grady is the best dentist out there. I've dealt with others but his knowledge, staff and care for patients is top-notch. I've been going to him for over 10 years now and I have ONLY had great experiences. I've had adult braces, routine care and wisdom teeth issues all handled by him and his staff and I was always treated with care, respect and like a VIP. Dr. Grady doesn't try to beat you out of money with unnecessary procedures. He genuinely cares about his patients and explains the details of each procedure and its necessity to your long term dental health. Grady Dental care will be my dental office as long as I am in the metro Atlanta area. Shannon is a wonderful hygienist and all of the staff are professional, knowledgeable and very skilled in their area of expertise. You won't go wrong with Grady Dental. read more

Been a patient for over 10 years Nd couldn't be happier. Love the staff and Dr Grady .... They've always provided great care and follow up!

I want to thank the staff at Grady Dental Care for their professionalism and excellent care. Wonderful staff from the waiting room to the Dentist's office to check-out. Jenny T, was welcoming, professional and went above and beyond to help me fill out paper work. The ladies on the front desk are the first point of contact when a patient, walks in-the staff is outstanding and provide remarkable service. Really appreciated the warmth and courtesy shown AMONG the staff and not just to the patient. SO REFRESHING! read more

Dr. Grady and his staff are great - professional, kind, and down to earth. They did tremendous work and were very meticulous on a routine cleaning. I thought it was cool that they sent me my appointment reminder via text message to my cell. I'd recommend him to anyone. read more

Worst Dental experience imaginable - and overall consumer experience is worse than any I've ever encountered before in my life. This dental center seemed great and very friendly from the outside and at the beginning. Unfortunately Sean (Dr. Grady) is currently employing a business model designed to rapidly build volume of customers instead of targeting customer care. As a result patients can be treated like products on an assembly line from the waiting room through to the end of the appointment, some of which have to be rescheduled if you can't wait more than a half hour. In this case I was patient enough to wait well beyond the time of my scheduled appointments if and when necessary. However, a large deposit was also submitted for specifically discussed orthodontic work - work which he then decided not to do after just 3 months because he forgot the type of work that was agreed to. When he was reminded, he then felt that it was too time consuming and refused to even accept additional payment for services. Instead of even offering to refund any portion of the deposit, he simply took the money and walked away from the case. When we asked for a refund of at least some portion of the deposit on multiple occasions, Sean then hid behind his other staff members or as he calls them, "the girls". He then told our attorney that he offered a refund but it was refused - ridiculous! Especially to our attorney who personally witnessed one of my requests in writing - a request which was completely ignored. I urge him to prove that he offered any refund, and we may very well have to subpoena at least one of his staff members to lend some form of truth to the matter if it comes to it. He also refused to Respond to my request for all patient records (also with our attorney copied) Our legal counsel then threatened him with being in violation of the law for not doing so within the time limit set forth by the legal statue. He responded by saying that he sent them to an old address and no other was available - this despite him having ours and our attorney's phone number, mailing address, and email. To date, the full patient records have still not been sent, and he has now told our attorney that he is going to be "away" until a later date. (Though his office will remain open?) I personally sought a refund from him on 2 occasions (1 with our attorney copied) after he canceled treatment and he refused to even respond. We have been forced to seek legal counsel to retrieve my patient records - all of this despite multiple previous requests to him to please try and resolve the issue more fairly. Just plane BAD. Very poor customer treatment. I only hope that treatment and service will eventually move more toward Care for other future customers, even if it takes our own time, money, and reviews to help push it in that direction. To date we are still deciding and being advised by legal counsel as to what type of case to bring against Sean and this Dental Center if it is worth it to do so. I will provide YELP with a copy of the current draft from our legal counsel if necessary to validate this review, and to assist other consumers in making the best decision they can in choosing a more solid and reputable practitioner in the area. read more

My appointment yesterday was for Dr. Grady to fix two fillings that he had done before. I was scheduled for one hour appointment. The dental assistant came in took a look and left to speak with Dr Grady. She comes back and says that he is busy and no time to see me, even though it was written down as an emergency visit which I called a week ago. She told me I had to make another appointment. She said he could see me only if I waited another 30 minutes. I have to go back to work so I left without anything done. I switched to him because he takes my insurance. My first visit was about a year ago, and it has been an ongoing process. They do have a beautiful office and friendly front desk staff. However, I had problems with some of my fillings that he put in last year (which I went back 3 separate times to have adjustments made). I made an appointment in January to check my bite again, but he didn't see me at that time either...His assistant told me that he want me to make another appointment so he can redo the filling. He said I would have to have a new night guard because the original would not work with all of my new fillings, but my insurance will not cover a new one. He never mentioned my night guard again, so I went back to my older dentist to have my night guard fixed. Dr. Grady used up my entire insurance allowance for last year, which had never happened to me before. My husband went to him too, for a cleaning and check up. Dr. Grady gave an estimate for over $2,000 to fix a loosen dental implant. My husband went back to our old dentist, who fixed the problem for free. The last two appointments Dr. Grady did not even see me at all. He had his dental assistant explain everything to me second hand. He is more concerned with making money than helping his patients. read more

I am one who is apprehensive about going to the dentist, and had to have a lot of work done over last couple of years. The office staff is wonderful, the hygienists are kind and gentle and Dr Grady & Dr Hayward are professional, considerate, courteous and never seemed bothered by my many questions that I have in regard to my teeth or my family's. Also I travel a lot for work so I am always cancelling and rescheduling appts and they are always so accommodating. read more

The staff is nice, professional, caring and welcoming. Dr. Grady and Dr. Hayward have great chairside manner, explain treatment thoroughly & answer all my questions. This is the best practice in town, if I could rate higher than 5 stars, I would! read more

Very Disappointing! I have had one bad experience after another at this dentist. My first appointment with Dr. Grady, I arrived and was informed he was not in and that someone else would provide service. I had been referred to Dr. Grady and my appointment was with him, not another dentist. Anyway, the tech was very nice so I proceeded. Then when I finally did see Dr. Grady on my next visit, he literally was with me for only 3 minutes. My final frustration was trying to take my daughter there. I called to say we were running a little late and they said they have a 10 minute rule. We arrived 13 minutes late and I was told she could only get x-rays and that they have no other appointments this year! When I said I will cancel my future appointments for me and my family the receptionist could have cared less. So considering we were going to need extensive and expensive dental care for our whole family I have decided to go with a dentist that actually has some customer service. read more

WOrst dental experience ever. Cosmetic case - started off fine, but he loses track of your case and your conversations leaving you short of what you agreed to, after you've handed over your money. Definitely other/better options in the area. read more

Please read before visiting this dentist. I came in after I had a root canal completed by my Endodontist. Dr. Grady filled in my crown and he noticed that my bite was hitting high so he filed my tooth down in order to adjust my bite. A week and half later a crown on the right side of my mouth cracked in half. Dr. Grady re-crowned the tooth. When I went into the office to have the new crown seated, Dr. Grady adjusted my bite once again by filing down some molar teeth on the bottom left side of my mouth. 2 hours after I came home, the molar tooth on the bottom left side of my mouth cracked in half. When I went into the office, Dr. Grady claimed that the issue that I had was not due to the fact that he adjusted my bite. He claimed it was a total coincidence that my crown broke on the exact same day that he adjusted my bite and filed down my molar teeth. He refused to take responsibility and wanted me to pay over $900 yet again for another new crown. So now I've been forced to have two new crowns on teeth that were previously perfectly healthy before I entered his office. I was extremely disappointed at his response to the situation and do NOT advise anyone to have work done there. If you would like a dentist who is ethically and morally responsible to his patients, Dr. Grady is NOT your guy. read more

Our family of 6 has been seeing Dr. Grady for over 10 years. He and his staff do an amazing job. We love him because he is conservative about what kind of dental work each of us needs...never once has he recommended any procedure that is unnecessary. He is honest and trustworthy - an absolutely fantastic dentist for both adults and kids. No need for a pediatric dentist - we can all go to the same place. He has also done phenomenal orthodontic work on our kids as well. We trust him completely and highly recommend as a family dentist! read more

Dr, Grady and his entire staff are true professionals. I have been a patient here for over 12 years and would never consider another dentist. I have referred many of my friends and clients to this practice and they have thanked me for the recommendation.They are always on time and I have never waited over 5 minutes to go back. Always greeted when I walk thru the door! read more