PLEASE READ: North Country Power Generation turned out to be very unprofessional and a huge…read moredisappointment. They installed a generator a few years prior for a family member who lives only 3 miles from us. When my wife scheduled our initial consultation, they called an hour before the appointment and said they didn't want to come out. When they realized we were referred by a current customer, they decided to come out and rescheduled for a later time. We received a quote, put down a deposit, and scheduled for a date in November 2025 that they chose. My wife called their office twice to confirm and get details for the appointment. My wife also spoke with the office a week before our installation date and the employee said she didn't have all of the information, but stated she was sure that everything was fine and that we were on schedule. Her reaction struck my wife as strange so she explained that it was extremely difficult for us to take time off from work and that we did not want any surprises. The secretary assured my wife that everything was set and ready for our installation day. The next contact made by North Country Power Generation was at 7:30pm the night before the installation to cancel. When my wife questioned the employee as to why he was cancelling, he was very rude and said the inspector didn't get back to them in time. The next morning, my wife talked to the inspector's office and was told the paperwork for the permit had only been submitted two days prior and that payment was never received from North Country Power Generation to even get our inspection and permits. The woman at the inspector's office said there was no way that North Country Power Generation was planning to do the installation on our scheduled day. North Country Power Generation did schedule a power shut-off for our home; however, Consumers Energy was never notified the installation had been cancelled and arrived on our installation day to turn off our power. Fortunately, my wife was home to stop the shut-off. She tried multiple times that day to call North Country Power Generation's office to request our deposit be returned, but nobody answered. After calling the main office and two other phone numbers given to us, she eventually received a call back. We were told nobody was in the office because everyone went deer hunting. This employee had inadvertently told my wife the actual reason they cancelled our installation. They knew they had not submitted permits or paid the inspector when they confirmed our installation a week prior. Instead, they chose to wait until the night before to cancel and lied to us about why they did it. Additionally, they apparently rescheduled an installation date in December 2025 without our knowledge or permission and sent Consumers Energy out yet again to turn off our power. Luckily, due to inclement weather, my wife happened to be home from work that day to stop them. It took over a month to get our $500 deposit back. Again, there was miscommunication between the office staff and their bookkeeper. The miscommunication and lack of professionalism that we were shown by North Country Power Generation has prompted me to leave this review so someone else does not have a similar experience. Luckily, we found another company and explained our situation to them. This company had our Generac installed in less than two months without a problem. Now that we have a more professional company, we are grateful to have gone through this experience. With all of the issues we experienced with the cancellation, who knows what types of issues we would've experienced with their installation, maintenance, and servicing. If you are reading this review and are considering this company for a Generac purchase, my wife and I would strongly encourage you to reconsider.

During recent power outage over the holidays North Country Power took my call and responded with…read moretech on site to fix the issue right away! Outstanding friendly service! Would recommend to anyone

We needed to replace our old built in Viking refrigerator. After the initial visit to drop off the…read morenew Bosch refrigerator we purchased, Max's determined that removal of the old refrigerator was going to be difficult secondary to it's size and weight as well as a difficult exit up a steep staircase. A couple days later, 7 guys came and were able to literally wrestle the old Viking out and up a snowy hill safely and efficiently. Thanks guys! Great job! Dennis M.

THE ABSOLUTE WORST! Sold me a piece of crap GE washer and cannot seem to fix its multiple issues…read more Two service calls within the last 4 months. First issue took 2 visits to fix. Latest issue, machine did not work literally 5 minutes after "repairman" left. Without washer for 4 weeks and they could give a crap. Still not working. Expecting a call tomorrow!? What do you think!? Stay away!!! Update: They did not call. I had to call. The service "manager" could have cared less. Horrible, no decency whatsoever.

Yearly HVAC service call. Prompt reliable service...Mike has always been excellent to work…read morewith...and the charges are very reasonable! I HIGHLY recommend!

terrible customer service and if you have a fuel oil furnace, don't use them. They are not…read moreknowledgeable about these furnaces and the manager only is concerned with money, not customer satisfaction.

Customer service representative that responded to our call was so helpful. Service person was…read moregreat. Did the job quickly.

We've used Williams and Bay for a long time and they are great. Friendly on the phone, and the…read moreguys that come out are 100% professional. They show up within 10 minutes of when they estimate they will be there, leave no mess and answer any questions.

have been using this company for years but recently their service has declined. after pumping out…read moremy septic tank I found they did not fill in the hole they dug to get to my system. After repeated attempts to have them correct this issue - they never resolved this problem and stopped responding. I contacted BBB and they never responded to them either. Please consider using a different company - one who actually completes their work and is willing to resolve issues and cares about their customers.

Came out shortly after I called about a large carpenter ant invasion. Excellent service!read more

Excellent communication. Availability superb Professional…read moreand knowledgeable about ridding pests. The work was done timely. I strongly recommend this company.