Excellent customer services!! Owner was very nice and good hearted…read more I would recommend Southern Offroad to anyone who is looking for parts or work to be done on their vehicle(s).

This is one of the best custom auto shops in the south! I would highly! highly! recommend them to…read moreanyone who is trying to do any kind of custom work to their vehicle. When it comes to lift kits or any kind of custom work, they know what they're doing. David explains everything very thoroughly and tells you the ups and downs on brands. He doesn't try to sell you a particular brand just because. He actually sits down and explains what you're getting and what is the difference between one brand and another. They don't try to sell you something without you knowing what you're getting. Especially being a woman coming into a shop trying to get customs to your truck they don't take advantage of it, if you know what I mean. I have used them several times now and will continue to come back and recommend anyone who is looking for a dependable shop. A++++++++ shop!

I came to the dealership to look at a particular car that had just been traded in. I was assigned…read moresalesman Rob Hurt, and he was incredibly helpful and patient as I explored not only that vehicle but several others on the lot. Before leaving that first visit, I test drove a vehicle that I really liked. Rob explained that I could place a $300 refundable deposit to hold the car while I finalized the insurance and financing details related to my totaled vehicle. Since the deposit was refundable, there was no risk, so I decided to put it down before leaving. Over the next several days, I made a few visits to the dealership to make sure it was truly the right vehicle for me. I even brought my son back so he could test drive it and give it another look. Rob was very patient and accommodating through the entire process. There was one visit where I became quite frustrated and was honestly tempted to walk out. I was simply trying to keep the car on hold and needed to leave so I could get my son home to study for an exam. However, either Mr. Hurt or his manager, Shomari, kept attempting to run my credit and finance the vehicle through their system even after I explained that I would be securing financing through my credit union. That part of the experience felt unnecessarily pressured, and I did express my frustration to Rob. One interesting feature of the process was their high tech system where you go into a private room and complete a virtual meeting to review warranty options and sign paperwork electronically. That was actually a pretty neat and modern experience. During the process, I received an email from Service Director Mr. Bowlin asking how everything was going. I replied honestly and explained the frustration from my most recent visit, but unfortunately I never received a response. I was eventually able to finalize the deal and complete the purchase. Rob was wonderful throughout the entire process, and I truly do not believe he was the one pushing to run my financing through their banks. That was simply the impression I got. Within a week of purchasing the vehicle, the car alerted me that it needed an oil change. I reached out to Rob to ask if the dealership might take care of that in good faith since I had just purchased the vehicle. He checked with the service department and told me they could perform the service, but that I would be charged for it. Personally, I feel that a large, reputable dealership should at minimum ensure the oil is fresh before selling a used vehicle. Shortly after that, Mr. Bowlin emailed again asking what they could have done differently to earn a five star review. I responded and shared the same concerns mentioned here. Unfortunately, I never received a reply to that email either. Overall, the experience was a positive one, largely thanks to Rob's patience and professionalism. A side note worth mentioning (in my opinion) is there are positive affirmations in the restrooms and Christian music playing in the building. My only disappointment was the lack of follow up when I shared concerns and gave the dealership an opportunity to address them. For that reason, I'm leaving four stars instead of five.

I recently had the privilege to add a Lincoln to the family. I had an amazing experience with Long…read moreLewis of Hoover and especially my sales rep Michael Slaughter. The entire process was smooth, professional, and truly enjoyable. The team went above and beyond to find exactly what I was looking for, and when it wasn't readily available they had it delivered. That level of dedication stands out. I couldn't be more pleased with my new vehicle and the overall experience. I highly recommend Michael Slaughter at Long Lewis of Hoover to anyone looking for a hassle free and a no pressure car buying experience

Dealt with Woodstock Auto Salvage first, and wish I hadn't. They not only low balled me, yet were…read morequite rude and the owner even hung up on me, despite the fact I was nothing but respectful the entire time. Stinette on the other hand gave me a better offer, and was very pleasant to work with. Give these guys a call first!!

So glad we found Graves for our Motorhome repairs & service needs! They are honest, knowledgeable,…read morereliable, so helpful, & friendly! 5

Malcomb and his team are FABULOUS!! I always use Graves Auto and RV repair. He fixed our F-150 with…read morean engine issue. He has also helped us repair the outside of my motorhome. They did everything from replacing the panels, painting, welding, and even was able to put the designs back on the side of the motorhome! My F-150 runs amazing now. The best people you can find. They do not add in extra stuff or sell you things you do not need. They also have fair pricing for what you get done! This is the place I always go, I know they will treat me right.

Family owned business. Fair and honest people. Would highly recommend using Gambles Auto Parts and…read moreService

I'm 57, have 5 vehicles that I manage in my fleet with the wife and kids. Been a loyal customer of…read moreDonnie Gambles for several years. Listen, make an appointment and articulate the symptom, his team will take it in and sort it out in a day or two. Fixed. But on the flip side, if you just want to find the cheapest fix, then take it down the road. Technicians are rare nowadays, and Donnie takes care of his. If you want it done right, but are concerned about the cost, then make better work decisions so you can make the money to get the good stuff. Gambles is the good stuff

**Incredible Experience with Ty!**…read more I just bought a rare Infiniti, one of only 50 ever made, and I couldn't be happier! Ty was fantastic from start to finish, making the entire process seamless. His passion and expertise truly made a difference. If you're looking for your dream car, or any car, ask for Ty - he is your guy!

Never will I come back for service on my Silverado. I have been here a few times and the first two…read moreor three times it was fine. I came in for an oil change and the advisor wasn't trying to sell me unnecessary services or anything. He got me in and out. The last time I was in for an oil change the advisor (one I had never worked with) reminded me there was a recall on my truck. I have known about this recall and put it off because I knew how big of a job it was and was afraid someone would to mess it up. I have several years experience working in the service dept of a dealership and my husband has been a mechanic for over 30 years, so we know a little bit about cars to say the least. I decided to move forward with the recall because the parts were in stock and I had a couple of good experiences at this shop. I should have trusted my gut. I had my husband take it in the day of because I knew if anything was done wrong he would be able to spot it. Sure enough, when the truck came out the roof liner looked beyond horrible. It was broken in a couple of areas and there was grease all over my truck. They took the truck back to "clean it" and it came back for a second time still dirty. The service advisor argued with my husband about the liner being broken and told my husband that he was lying and that we brought the truck in dirty and with the broken pillar. I take better care of my cars than most people and I know for a fact my truck was clean and without damage. We requested the service managers help. She did not want to pay her technicians time to redo it. My husband asked her to order us a new liner and he would install it himself. She went ahead and ordered the liner. months later we called to see when our liner would be in and they kept pushing us off. We decided to show up at the dealership one day and requested to speak with the manager. They told us she would be in shortly. We waited for almost 2 hours. She never showed up. The service advisors looked into the part tracking and told us it would be another week. We walked over to the parts department and the employee behind the counter told us that the part had been in for weeks. We brought the roof liner home with us that day and my husband installed it himself. I typically take my truck in for small services, but from now on my husband will be doing everything himself. Step One will never get any more of our business.

I was extremely excited to find these guys to work on my 66 Mustang, about a week into getting it…read moreback the new battery died and the steering column was not installed correctly. I took it back to be fixed. They have now had it for 6 1/2 years and will not give us a straight answer on when we can get it back or when it will be fixed. They also blocked me from social media after commenting on a cool car and asking when mine would be complete. Nice guys but Do NOT recommend if you would like any sort of straight answer.

I brought my Corvette to this shop in June, 2023. Mr. Black had recently judged a Corvette show in…read morethe area and that seemed like a good referral. Immediately on getting the car back, the fuel release switch did not work. I brought the car back and this was repaired, see the email. Since that time I have found that 3 of the connectors for the center console were broken, and the lighter no longer works. There is a cut in the leather shift knob that was also done by your repair person. All of these faults are related to the short-throw shifter replacement. The car continued to leak oil and I brought it back to your shop. This was supposedly repaired a second time but it has continued to leak oil for the last two years. I have recently brought the car to Hendrick to repair the oil leak. They first replaced the oil pan gasket, which had an external sealant pasted over the gasket area. Subsequently they replaced the crankshaft seal. You can see from your bill that your shop worked on both of these items. I have paid $3500 to repair your faulty work on the engine, and many small pieces were broken when the shifter was replaced. This shop does careless and slipshod work.

We've drive by this place a couple times and finally decided to give them a shot to tell us about a…read morefew small travel trailers on their lot. I really want to travel more and having a travel trailer will dramatically cut down the COVID exposure We have a Ford F-150 so we can tow one. Anyway, Tony came out and showed us 3 models. One new, two used. He repeats himself a lot. The used car type sales pitch. "We will train you on how to use it" when we asked questions about each trailer. That isn't the point dude We want to understand the different features of each unit. We only need to hear that they will train us on how to use it once Tony must have said that 15 times. It was annoying. He said it so many times, I finally had to tell him. We know you will train us, but we want to understand the features of each trailer. We had to figure out the differences ourselves. He couldn't seem to switch from the company sales pitch to explaining features of each. We are going to shop around and maybe we will come back. What would be great is having a "build sheet" that lists what is great about each trailer. Features such as: any warranty, weight, size of hot water tank, there has to be differences. What are done of them?

Did not purchase a camper today because we're just browsing at the moment, but the customer service…read morewas great. Mr. Cooley was very friendly and we never felt pressured to make a purchase! I would recommend and hope to be able to purchase from Cooley's RV soon!