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    Gramophone

    4.7 (9 reviews)
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    4 months ago

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    6 years ago

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    Best Buy - Rockville - For a certain young man starting West Point this fall

    Best Buy - Rockville

    (220 reviews)

    $$

    Connor at Best Buy provided outstanding customer service during our recent purchase of a Mac…read morelaptop. He was incredibly patient and took the time to thoroughly explain the different specifications, available colors, and options so we could make an informed decision. He also helped us think through whether adding a monitor made sense and provided helpful guidance on setting up a workstation that would fit our needs. Connor was knowledgeable, professional, kind, and easy to work with throughout the entire process. We never felt rushed, and he was happy to answer all of our questions. It was truly a pleasure working with him, and I will absolutely ask for Connor again the next time I shop at Best Buy. Thank you for such a great experience!

    Customer service sucks. All they reliably do is tell you what they WON'T do. I returned a $500.00…read moreitem yesterday, because none of their staff could or would answer even basic questions about how it worked. Whenever I've gone there - male staff in the Geek Squad pretend to be so "busy" but all I can see them doing is flirting with their "friends" in police "security." I accidentally walked out with earbuds one time, but they were so busy making gooogly eyes at each other, nobody even noticed. Fortunately I did, and promptly returned to pay. Nobody ever knows anything, and before you even ask - they'll claim not to be able to help you; but have energy to upsell; then ditch you as a loyal customer, afterwards. This place SUCKS ! Especially for the costs. Complaints about staff go ignored and they even laugh in your face when you confront them. Nasty little critters...

    uBreakiFix by Asurion

    uBreakiFix by Asurion

    (14 reviews)

    Let me just say: "Ya'll need MORE people in your store like LAURA!!!!!, she's the best. I came in…read more3 days ago and could not turn off "find my phone" and of course I couldn't do it on my phone because it was broke, and I forgot my password for my icloud account. Long story short, she took the time to tell me how I may be able to reset my password, and it worked and I was able to take it into her, and IT'S FIXED, THANKS TO LAURA.....YOUR ROCK!!!!!

    I recently filed a claim with my insurance company Akko and they required me to visit one of their…read morerepair centers before they would process my claim. They advised that I needed to have one of the specialists at uBreakiFix assess the phone and provide a quote or diagnostic report via email. I made an appointment online and walked into the store yesterday evening. I was greeted by a helpful gentleman named Markkel and I explained my situation. I told him what I needed and he told me based on my own assessment of what the issue could be. It was deemed unrepairable which is all the insurance company needed. Markkel then told me he would send me that diagnostic report via email shortly. There were a few other patrons that entered the store that were waiting for support / pickup of their device. I told him thank you and I received the email shortly after my visit once I got home. Markkel was super chill and helpful give him my situation with my phone. I would say I had an overall pleasant experience at this location during my visit and I would return again.

    The Big Screen Store

    The Big Screen Store

    (58 reviews)

    $$$

    This is a great local business to support, and Mike was super helpful in providing info on what…read morebest met my needs (and worked with my space). The process for payment and delivery was easy and they communicated clearly. I felt like they all really cared! For example, they did not just drop off the TV and leave, but instead they brought the TV into my living room, removed it from the box, plugged it in, and made sure everything was working properly. Go here first when you are searching for a new TV!

    I went to the Big Screen Store because I wanted to support a local vendor and avoid big box stores…read more When we went in July of 2025, we purchased a Samsung 77" S95D OLED and the 1K sound system. Spent 4.25K, and they price-matched. The customer service at the time was excellent, and I felt like if anything went wrong with the TV, they'd have our back, unlike big box stores. Four months later, the TV won't turn on right in time for the holidays. While searching online for a solution, I realized there is a massive problem with the 77-inch Samsungs, especially the S95D (Best Buy said two of them died on their showroom floor). There is enough of a problem that a class action investigation is underway (link below). When I went to the store, the manager greeted me with "I saw your email," and yes, my email was angry. What else would you expect? You sold me an item that literally is a lemon. All the goodwill, and we're locally owned blah blah went out the door, and it's basically - hey, nothing we can do - sorry you're irrational. I was also told, Hey, we've never had any customers with multiple issues with the One Connect Box, so of course you'll find that when you search for it! It was the most flippant attitude I could have gotten, and it's OBVIOUS there is an issue with these 77-inch Samsungs, yet instead of just being transparent, they said, "We ran it up the flagpole." As an authorized Samsung dealer, I'd hope they'd have more pull to help their clients. I will never purchase an item from here again, and I recommend you never get a Samsung with a One Connect Box - they will break within 3-4 months. You might as well go to Best Buy, Costco or whatever beacuse in the end there is no power as a consumer at any of these places, and these guy's will say sorry, file a ticket with Samsung and then it's on you from there. Issues With S90 Series and One Connect Box https://classlawdc.com/2025/12/03/samsung-s90d-oled-tvs-power-supply-investigation/#:~:text=By%20Bruno%20Ortega%20December%203,board%20components%2C%20or%20thermal%20design https://www.reddit.com/r/OLED/comments/1hf857y/samsung_s90d_death_no_red_light/ https://www.reddit.com/r/SamsungTV/comments/1guceth/77_s90d_oled_broken_within_90_days/ https://www.reddit.com/r/S95B/comments/1hbks25/s90d_issues/

    Absolute Electronix - A mess of a robbery of my audio equipment

    Absolute Electronix

    (141 reviews)

    We recently had our second dashcam installed at Absolute Electronics, and once again, they did not…read moredisappoint. They came highly recommended the first time, and that recommendation absolutely held up. From scheduling with Aaron to getting clear and timely information from Chris to Hector taking the extra time to walk us through the phone app setup, the entire experience was seamless. That level of service is exactly why we came back. If you're in the market for a dashcam and want to make sure it's installed properly and set up correctly, this is the place to go. Aaron and his team genuinely take care of their customers. Free parking is available.

    A very good friend and fellow "car guy" highly recommended this place and I can see why. The…read moreoutcome for my son's 2003 Mercury Marauder was PHENOMENAL! I originally submitted an online "work request" form on their website, and after not receiving a reply for a few days, I decided to give them a call. They quickly pulled up my online work request and from that "first contact" to when I picked up my vehicle, the experience was absolutely fantastic! The wiring on the Marauder, which had an aftermarket stereo installed (with an amp and sub) as well as an aftermarket sunroof, was a bit of a mess. Plus, the stereo was inop at the time I took it in (which turned out to be a blown fuse). I went without an appointment and one of their techs (Hector) came out and took a look at the car and listened patiently as a "non-audiophile" (me) tried to explain what the "problems" were with the current setup in the car. Well, he was very kind and seemed to know what needed to be done. Aaron said it would be 2 hours labor and told me that I could leave the car and they would try to get to it, because their next open appointment was a few days away. Sure enough, they were able to get to it the next day, and when they called to let me know they had checked it out, and had completed most of the work, they suggested that they could fix something else that wasn't working properly (for an additional charge), and I said "please do!" When I went to pick up the car, I spoke with Hector (again), and he gave me a quick rundown on what he was able to accomplish. He said there was one more thing that he would recommend be done (replacing one of the power wires that went from the battery to the fuse for the amp) and Aaron, who was there with me in the shop, asked Hector how long it would take (like 10 minutes), and then he asked me if I could wait, and i said "yes" and so they took care of it right then and there and didn't even charge me for it! I was absolutely stunned!! I can't say enough about how everything turned out. Admittedly, this work was fairly basic and straight forward, and while it was not "cheap", I think the cost was absolutely reasonable for what they were able to do, and the results were more than satisfactory! Tremendous attention to detail and outstanding customer service...HIGHLY recommend!!!

    Gramophone - electronics - Updated August 2026

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