Stayed here Tuesday-Friday! It was my mom's birthday trip. It was a great time! We loved the view. Had a couple of bumps in the road but wasn't deal breakers( breakfast first morning on 6th floor was cold-we didn't have water the second day for a while- the stores downstairs say they are open till a certain time and aren't something we searched to make sure we had a few things close as my aunt had a bummed knee and can't walk far- jacuzzi tub turns back on randomly about an hour after you get out and scared us twice- The room was to have a pull out couch and didn't (they did give us a cot free of charge) -we paid for parking and ending up getting a spot on the side the whole time and didn't need to pay for that. - First Lady to check me in didn't do it correctly and said our room wasnt ready but I watched everyone else check in right in front of me differently. I went back 30 mins later and our room was in fact ready she didn't fully check me in. Also paid for direct ocean front and we are on the side and can only see one side of the boardwalk on the top floor. We was under the impression we would be in the middle of building. But even after all that we would stay here again. Those were just some of bumps we got through without issue. read more

Nice hotel for conferences. Directly on the boardwalk, the beach is right there great views from almost all the rooms. A lot of rooms are being upgraded. A few restaurants on the first floor which are okay. Pricy in some of them but otherwise fine. Rooms are nice, beds are comfortable pillows are good, my only complaint was water pressure with the shower. read more

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The hotel has its own parking garage right across the street, with a small amount of spaces at the hotel itself. There's plenty of bellhops available to load your luggage into. Easy to get to off the street and walks right out onto the boardwalk/beach. The hotel is aged and you'll see signs of that everywhere- some stains, some scuffs, some mixed furniture styles. But everything worked, everything seemed clean, bed was comfy with plenty of pillows and blankets. Check in was quick and easy. We had a top floor jacuzzi tub and it worked great. The balcony was city view but you could see the beach just fine also. It got very windy but was great for some fresh air and views to really feel part of the beach life. The pricing was great for the offseason and the convenience you get, there's tons of beach tourist spots and restaurants in the area but you could easily drive up or down the island and get to whatever you wanted. Definitely bring snacks for the fridge because all the food and drink venues are still way overpriced- but for a beach vacation hotel this place is fantastic. read more

We drove 3 hours to Ocean City as a small family getaway -- me, my fiancé, and our daughter. While check-in went smoothly, the rest of the experience was a letdown. When we got to our room, we found a roach. We were given a new room, but the carpet in that one was soaking wet. At that point, we were tired and didn't want to keep making it a bigger issue, so we just went to sleep. In the morning, I asked the front desk about towels for the beach, and the woman there was rude and dismissive. She told me we could have complimentary towels but needed to return them, which wasn't the issue -- it was the attitude that made it worse. The arcade was broken, the spa was closed, and the gym was extremely small -- not what was advertised. Overall, this wasn't the relaxing or fun experience we were hoping for. Definitely wouldn't stay here again read more

Everything! You receive great old fashioned customer service. Burt, the manager is wonderful. He checked on us throughout our stay and was very attentive. He really cares about your stay. My group has met in February for the last three years, and Burt has made us feel like we're coming home each time we return. Thank you Burt! read more

Spent one night here in the winter season to see the Ocean City Christmas lights. This place was pretty busy for the off season. The room itself was clean and cozy. The bed was extremely comfortable. The door to the bathroom was in an awkward position. To utilize the shower/ turn it on. The door has to be completely closed. The room we reserved was a direct ocean view and it was beautiful; especially at sunrise. We didn't utilize anything included since it was a short stay: indoor pool, spa, restaurants, game room, etc. Those aspects looked nice though from what we could see. The parking is in the front lot and the parking garage next to the hotel. Only thing that could've improved was the woman who helped us behind the counter. The man who checked us in was great and friendly. He didn't activate our keys by mistake, so that resulted in us returning to the front desk. The lady's attitude and comments made it sound like it was user error and seemed very annoyed to help us. read more

This is a difficult review to write. There are some definite high notes and low notes. The staff is fantastic. Everyone we met was so helpful and kind. It made the stay relaxing and easy-going. The room was clean and had a beautiful view. Since we booked for September, it was a dream. Everything was quiet and easy-going. The perfect weather was just the cherry on top. All in all, it has been a delightful stay. Now, this part is hard to write. The restaurant. *Sigh* We had a one star experience. I just wanted a simple breakfast. I figured any hotel could provide us with a decent breakfast. To start, I was served flat Diet Coke with a film on top. Um, ew. Seriously, how hard is to make sure you have a clean glass, decent ice, and fizzy soda? I mean, if you guys struggle with this, provide a glass, ice and a bottled soda. The pancakes were hot, large and tasted decent; a win there. The scrapple seemed "off". It had the appearance of sitting out for a while. Look, you don't have a lot of people eating here. Revamp how you prep. Revamp how you serve. Revamp your menu. Keep things simple and direct. Your clients just want a decent meal; nothing exciting. You guys can do this! Your staff is, overall, wonderful. You are so close to a perfect score. read more

Grand Hotel & Spa - Flat soda - Hotels Near Me - Ocean City, Maryland

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Our group has met at the Grand Hotel for three years now and sales manager, Bert Pruitt, has made our visit carefree. We use the Castaway room which is large enough for our needs. My accommodations were very comfortable with an especially comfortable bed. I would return to the Grand again. read more

The Hotel is perfectly situated near everything. I love the fact we were right on the boardwalk! We only used our car one night, just to venture out to a "better" restaurant. Hotel is large, and clean. Room has a coffee maker and microwave, of course a refrigerator. Didn't encounter much interaction with staff. They need to remove the "Spa" off of their name! That place is shut down! The gym, is a joke. It's a room, my bathroom at home is bigger then that, and my bathroom is not huge!! It's a ROOM! In the lobby is a Java spot. Says they are open 24 hrs! But they open at 6 am. The coffee was excellent! We ordered a breakfast sandwich one morning. Had to wait for them to get the eggs from upstairs (the main restaurant). Then they assemble it. It was good. The restaurant up on 6, was good we ate breakfast one morning. There are two pools, an indoor and and outdoor. Right out the hotel door, under the hotel is the coffee shop, a pizzeria, jeweler, lol, and some gift shops. The 2nd night of 3 nights here, the fire alarms rang about 2:30 am. The whole hotel had to evacuate. Heard it was a battery end on the hotel. Better to be safe then sorry. So we were outside for about an hour. Other then that, if I came back to the area, I'd most likely stay here. read more

Grand Hotel & Spa - Gym - Hotels Near Me - Ocean City, Maryland

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I got to Ocean City shortly after noon. The person at the front desk said my room will be ready soon and that I can check in early. That room was on the 10th floor. I asked if a room was available on the top floor. He checked and said there was a room on the top floor that was ready now, so I took it. I was assigned to a room on the 11th floor. As it turns out the 12th floor is the top floor, so I didn't get assigned to the top floor. For the first few nights there was a lot of noise up there that I had to deal with. Since he said he had a room on the top floor, I was hoping to get the top floor. read more

The hotel is old and needs upgrading. There were no utensils, towels or soap on the kitchenette. The shower wasn't equipped with any safety equipment or space to put toiletries. I requested an oceanfront room but we were on an angle on the 6th floor. I was requested a room change which was granted. I've stayed in OCMD several times and decided to try the Grand, but it didn't hold up to its name. I'd give it 2 out if 5 stars. read more

It wasn't our first stay in this hotel but probably 4th or 5th. The room was on 10th floor. First two days of our stay there was strong south wind and it made loud whistling sound from balcony doors, apparently doors didn't have properly installed gasket. During the storm the water was penetrating the gap in a threshoid so carpet get wet. On the next day the wind direction changed and new sound was coming from the roof. We wanted have some quiet vacation which we didn't get. So we had to cut our trip and leave earlier. On top of displeasures the WiFi was extremely slow and unstable, I tried to work remotely and just could not. We will avoid this hotel from now on. read more

we were happy with the hotel. There was poopy toilet paper in the toilet when we arrived. but the toilet didn't flush good so they probably just didn't realize they left it. still gross tho. our major complaint lies in the fact that the fire alarm was set off. We had to wake up at 12:30 and evacuate the hotel. The staff never said anything to the guests. they never apologized for the huge inconvenience. All the children were scared. When I asked at the front desk if they were going to compensate us in anyway, they only said no. No explanation. Just no. There are many restaurants in their hotel. I just feel that they could've given us a discount on something. not even a free coffee. Oh, but we did receive an email saying that if we stayed one extra night they would take 30% off. How about taking 30% off one day for waking me up in the middle of the night making a stand outside for a half an hour. read more

Super dirty and gross. Waste of time off and money. My infant son and mother have pinkeye from this visit and the staff acted like it was our fault. My son was walking in a walker on the carpet and the bottom of his feet turned black it was that dirty. We were on vacation for a week but left after 2 days. And they closed the spa in 2019. They still don't have it open. read more

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The room was nice but considering there are 12 floors and only 2 elevators thst work properly it takes about 15 minutes of waiting to catch an elevator. The other two elevators they have buzz and shake like crazy if they even decide to work, I thought I was going to get stuck in it. I have an iron deficiency as well as heart problems so 12 flights of stairs to my room was just not feasible. Probably wouldn't stay again unless they at least triple the elevator amounts and keep up with them. read more

First time staying at Grand Hotel, was worried about how clean it out be and location to everything. It's a very nice hotel, and the location is great and walking distance to everything. The hotel had several restaurants within the building, so you didn't have to drive anywhere for breakfast or ice cream. Our room was really nice and very, very clean. We had a little kitchen area with a fridge, coffee maker, and microwave. The only thing I didn't like about it was the bathroom was a little outdated and the door swung open barely missing the toilet. Overall, I would stay again. read more

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This used to be a lovely hotel but it has become run down and overall maintenance is absent. The linens are threadbare. The restaurant is dated but the breakfast food was good. The bar and grill is not good at all. There was an abandoned cocktail on front desk when we arrived and was still there 3 days later on check out. On a good note all of staff tried hard and were friendly. Overall too pricey for the quality of the building. read more

Everything! Overpriced for an old worn out building. Old beat up furniture. Wallpaper coming off the walls, drapes, carpet and bathroom are all in rough shape. AND DON'T waste your money in any of the eateries. ESPECIALLY THE GRAND TERRACE. The service was horrible and when we finally got our food after an hour it was all cold. Our server from Bulgaria had no concept of service. When I sent the food bad he came to the table and tossed a check at us. Can't elaborate on the aftermath. STAY AWAY FROM THE GRAND(not so grand) HOTEL. read more

It was ok, service was so so. And my laptop was stolen from my room. Front desk was no help at all. read more

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My fiancé and I booked a room at the Grand Hotel through Priceline after looking at the hotel's website. Princeline stated that this hotel was "EXCEPTIONALLY CLEAN", and it was far from that. The carpets, were poorly stained. The entire hotel smelled like chlorine. The pool also looks NOTHING like the picture on the website. We were very disappointed by that. The room itself wasn't awful, however, the bathroom in our room was TINY. You could hardly slide your room key between the door and the toilet. Their on site cafe, Java Beach, was advertised with a huge sign as a 24-hour cafe. When we went down at 5:45am, we were surprised to find the cafe CLOSED! The concierge said it's only open 24 hours in the summer, and their solution was to hand us a bag of instant coffee. I would like to give the concierge staff the benefit of the doubt, because it was Christmas, but all of their attitudes stink. For a night passing through, the Grand Hotel wasn't awful, but if you are looking to spend a handful of time here for vacation, I would strongly consider looking elsewhere. read more

Stayed here for a few nights for a work event. The rooms were pretty clean but a little outdated. Room service only comes per request which I did not bother with during my stay. I feel like xtra bathroom supplies (shampoo/conditioner) should be left considering housekeeping does not replenish each day. I called the front desk to request toilet paper and it was delivered promptly. The location of the hotel on the boardwalk is super convenient and walkable to many of the popular restaurants. There are decent views from all of the rooms, regardless of what side of the hotel you are on. I would stay here again in the future. read more

First and foremost location location location. This hotel is located in the quieter section of the strip less crowded and less rowdy people making noises at night. I booked this hotel at the last minute for a family vacation for a couple of days. It's best to book here in the middle of the week because it is a lot quieter. The hotel has two pools one outdoor and one indoor has A24 hour coffee and fruit smoothie shop. It's connected to a arcade that's small and pizza shop. The bathroom in the 2nd floor where the pool is even has a sauna. The 6th floor has a restaurant so if you never want to leave the hotel you can pretty much stay there. With all that said the hotel is in need of renovations the room we stayed in was ok and I heard some reviewers talk about the carpet in the rooms which I hated and the bathroom is tight and cramped and needs remodeling. The hallways have a weird smell which I hate that comes from the shampoos used on the carpets probably and there is no extended checkout allowed. The hotel has a nice balcony and if you are ocean side it's nice to sit out and look at the waves and see the ocean in the early morning and night. The beach towels are really small also which they had bigger ones. read more

Grand Hotel & Spa - Hotel room - Hotels Near Me - Ocean City, Maryland

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Very very expensive!! Went in July and paid $400 a night!! It was soooo old and outdated!!! The staff were very nice and accommodating. The sheets were rough and obviously very old!! The ed?! The worst bed ever!! You could feel the springs In the mattress!! The floor was constantly damp and had an odor! It was kinda gross actually! But I know it's because it's old and has not been updated!! Oh and the AND THE POOOOLLLLLL ??????? GGGRRROOOOSSSSSSS!!!! Lol like seriously!!! Great sunset view from the pool though!!! The view was amazing!! The location was amazing!! The Jacuzzi was amazing! read more

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This is my second time being here as the first time was pretty decent. It's very clean here and the shopping, dining, and entertainment places inside are open fairly late. The rooms are very spacious and you could easily fit another air mattress or person inside. The rooms are pretty updated except the bathroom has been pretty tiny and when you open the door the toilet really is right there. The pool says it's heated but last time I was here it was not, it felt warm but that was only when you stayed at the jets that were putting out some warm water. The hotel is in a very good spot and has a lot of areas to eat and enjoy! Parking can be a little bad at some points, when it's more busy you have to park in the streets or in a parking garage on the side of the building that is a little dingy. Overall would keep coming back!! read more

The toilet in our room overflowed twice. The first time we were getting ready to go out. We stopped at front desk and they said it would be fixed and it was. However the next morning the same thing happened. We told the clerk at the front desk she apologized but, said we should have called housekeeping. We were getting dressed to catch a plane and could not wait for housekeeping. I have emailed the manager twice and have not heard back. Won't stag here again there are to many hotels in Ocean City. read more

Found a bug in my food from the Java cafe. Couldn't get a refund so they offered me something else. Not sure why I'd want to eat anything else there after finding a bug in my food. read more

The best thing about this hotel is the view! Beautiful expansive views of the Atlantic. Rooms are large bit need updating. The Terrace Restaurant was pretty good for breakfast. They have any early bird special for under $8.00. Great deal. Overall we enjoyed our stay. read more

This hotel's website is extremely misleading presenting it to be more of a resort, which it absolutely is not. WAY Overpriced for the age, wear and tear, amenities, and service. If I'm paying more than $500 a night for a room in ocean city, I expect the place to be pristine and perfect. I understand this is peak season, but there are other hotels that are nicer that are less. Pros- location on boardwalk is on the higher end and away from the craziness, but still accessible. Room was cleaned, towels and sheets were refreshed daily, which is nice since a lot of hotels have done away with this since covid. Front desk was friendly-ish. The rooms were spacious and bed comfortable. Cons- the website and advertisements throughout the property falsely advertise the "amenities" of the hotel. This is why we selected to stay here when booking the trip. The pool bar advertised that it had tacos, etc. we got there and they gave us the menu for the pizza/pasta place and epic bar. The food was served very slowly and was gross -the fryer oil clearly needed to be changed. The coffee bar was not open 24 hours, was slow and I ordered an iced latte and they didn't even brew espresso to put in it- it was so bad I ended up throwing it away. I would also recommend upgrading the cheap chairs on the balcony. Even the Sahara had better chairs for the guests. The hotel overall needs a major investment to justify charging people what they are charging per room. I felt like I was walking into something from the 80s, which would be fine if the price reflected this. Maybe use some of the money they are gauging from the guests and do a renovation. Or at least train the staff. read more

We have stayed here for the past 15ish years every summer (since the first opened). The rooms have been the same since then. They maybe have changed the comforter look 1x in that time. All I can say is it's not $500+ a night worth it. You can go to Hawaii and pay the same rate at a Fairmont or Marriott. Disappointed with the upkeep of the rooms over the last few years. It's gone downhill. And this is supposedly one of the "better" hotels on the boardwalk. Needs a refresher. The sheets on the one bed were dirty with something that looked like Cheeto crumbs. Same with 2 towels. I called down ASAP for new sheets. Also found a piece of popcorn on the floor upon arrival-great cleaning job. Room wasn't ready at 4pm because they were "cleaning" it. Hmmm? They don't do maid service except every 5 days; you either can call daily if you want it or just call down if you need towels etc. I called 2x for towels and toilet paper and it came very promptly. The lobby is nice to hang out in with lots of seating. Disappointed at the rate of this hotel and the quality/upkeep of the rooms. read more

I feel sorry for yall because some old ladies tried to feed the seamen in the balcony. Next time, I think yall should decline anyone that not follow the rule in the hotel (include every service). read more

My friend and I came here for three nights and four days we absolutely loved it room was above and beyond perfect for what we needed full kitchen including cabinets and drawers large microwave Good size refrigerator Very Clean it has a 24 hour coffee shop a bar indoor pool outdoor pool there was live music out at the pool and another bar Location was perfect being right on the boardwalk We had an end unit on the fifth floor and we could see the bay and the ocean from the balcony however we did not get charged for an ocean view room which made it even better When I come back to visit from Arizona I'll definitely book here again read more

Lots of things satisfy me about this sweet spot,the MOST important of all was the FRONT DESK people. KYLE is more than a wonderful front desk manager, he treats you as a real dear friend and I'd just like to come back and say Hi to him. TOM is a real American gentleman who would offer to help with anything and everything, now this brave man is my friend forever. BERT is the man with the real big smile always smiling, truthfully nice and always there to assist you as he knows basically everything about the grand hotel and about whole Ocean City. Ask him anything and you'll get help from BERT. JOSH the night shift man basically considers the hotel as his HOME and you're his beloved guest,never say no to anything you need, he is the first to answer and ready to accommodate you to the best ever. This guy just made me like this hotel more! The 2 beautiful TANYAS are more than nice,helpful and ready to serve. read more

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This hotel is extremely misleading from its website. The Spa is closed FYI so don't go expecting to use that, as I did. It has an outdoor and an indoor pool, but no hot tub. Another this I was mislead on. Choose your room carefully because the wording and descriptions are confusing. No continental breakfast, just a place where you can buy breakfast but they close way prior to the posted 11 am, so get up early. They also have a 24 hour cafe, that will be closed when you go to it. It was nice to be directly on the boardwalk, but I wouldn't book here again. There's nothing setting it off from other hotels, yet it cost a fortune. read more

Located in a short walk to the beach, this hotel was a surprise to me in what it offered during the off season and its price. Per night stay during the off season was great. The rooms (specifically with 2 beds) was more spacious than I expected. I had a great view of the beach on the 11th floor. Each room has a fridge, storage space (open closet and small dresser) and the bathrooms were clean. We did have an ant problem in our bathroom but hotel facility staff came quick to my room to take care of the issue and I didn't see them for the rest of our stay. There are many small shops and eating places on the first floor: a 24 hour coffee shop that had small pasteries, bottled drinks, sundries, ice cream (both packaged and ready to serve) and coffee, another ice cream shop (that wasnt open during the off season, a bar with pool table and large selection of beers, and an overpriced pizza place. Swimming pool (inside) located on the 2nd floor and an indoor arcade with plenty of video games (for the kiddos) and an indoor chess set (larger than the average board game). Indoor gym next to the arcade with pretty descent equipment if you need that work out fix. First come, first serve parking in the front and a large parking garage to the side of the hotel. Staff was pretty professional (esp. With my ant problem) and if you stay multiple nights, be prepared for minimal clean up of your room (minimal vaccuming, fresh bath towels and trash pick-up). We had to ask to get the beds made as that wasnt standard protocol for daily cleaning. Good location and pretty descent place to stay if you want to be out on the beach and OC town. Plenty of things to eat and do in walking distance (boardwalk is a few blocks away) and plenty of eating places. read more

Grand Hotel & Spa - Hotels Near Me - Ocean City, Maryland

This was our first year at this hotel. After staying other places we will never pick another place to stay. The outdoor pool was clean and being checked a few times we were out there. The front desk was helpful when we visited. However they never gave us our coupons when we checked in that we ordered from the online reservation. We didn't remember until we were leaving. The rooms were quiet and clean. The view was amazing and I can't say enough good things about this place. read more

Other than a great location the entire hotel is in desperate need of renovations! Too bad they didn't take advantage of the time during Covid to update - I don't know what year the photos were taken but the DEFINITELY DID NOT LOOK LIKE ANY OF TYE PICS ! Didn't get near the pool because you could smell the chlorine from inside the elevators Definitely Not Worth The price of the room! I guess they pick up the overspill from the Holiday Inn and other better maintained hotels! read more

The location is everything! When I went was quiet love that you can walk right onto the beach which is every clean. The room was clean...but bathroom need to be updated. The view from the room was great. Breakfast in the hotel was good. You can get the bar downstairs to open your wine bottle. read more

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Stayed here for a conference and to take in all OC has to offer (bust mostly for the conference). There is parking for free in the garage next to the hotel- I was lucky enough to get a decent spot. Kyle at the front desk was personable and helpful. My room was on the far end of the second floor. Not much of a view since you're staring at buildings and maybe a small amount of the ocean. The hallways are hot and smell of cigarettes but my room itself was a tundra with no noticeable odor. That A/C is no joke. The large square footage of the bedroom is offset by the tiny bathroom where you can barely swing the door open without hitting the toilet. There's a mini fridge and ample storage which is nice for longer vacationers. I had heard stories of bed bugs here in the past- luckily none this trip, but the room could have used a legitimate cleaning from housekeeping (see: photo of random sock left in my room.) Breakfast is weird- there's jazz playing but also a tiki bar buffett, and white cloth tables. Our waiter was great and eager to please us with his service. Food was decent. I'd stay here again but I would not make more than a night or two out of it. read more

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What a great place to stay in Ocean City! There are indoor and outdoor pools and the rooms are big, with great views! The employees go out of their way to make guests happy, which is refreshing these days. There's even an ice cream shop and an open 24-hours-a day coffee shop on the boardwalk level of the hotel. read more

The location is great, the balcony's are nice to have. But currently staying there still, and I noticed on our second morning that there was hair all over the bathroom wall next to the hairdryer and sand in the bed (despite us not having gone to the beach that day). When I approached the front desk and said that I don't believe our room was cleaned properly, I was told "well housekeeping isn't in yet so I'll send them up when they come in." But the issue isn't just that it's dirty NOW, it means that they didn't clean thoroughly before we came in at all. That by itself is enough for me to not want to come back here. read more