I wish I could say good things about this place. I bought frames last February. For the first 4 weeks the frames needed adjustments then subsequently every two weeks then my frustration of every month and led to not wearing the glasses. I called the office and they indicated that I should have returned the glasses within the first 30 days. Very frustrated they did not even see the glasses were not working and now will not return these glasses because they do no see the frames are defective. Bad customer service and inability to work with customers. read more

Summary: Excellent exam, great staff and attention to detail. Not having had an eye exam in quite a while, I was persuaded to go get my eyes checked out. Up to this point, I had only been going to the generic P****vision exams which do the basic job. This time around, I figured that I would get a through checkout and that's what exactly I got. The staff contacted me a day before the exam to remind me of the appointment (a nice touch) and when I got there, was in the exam room in short order after being admitted by Veronica. In the first exam, I went through a whole bunch of tests including some new ones I had previously not been through. Dr Yuen discovered that my current prescription did not have astigmatism correction as I had previously thought. About a week after the initial exam, I went back in to be fitted with a test set of lenses (being extremely short sighted, my contact lenses usually need to be ordered). Since I had some errands to run, I did not get my eyes dilated on this visit. In my final followup visit, the lenses worked perfectly and I was very pleased with the attention to the entire examination and fitting process. I have to say that the entire staff was very professional and would return here again when it is time for a new exam. read more

Awesome docs & sales staff. Very helpful with insurance & choosing the right product. After shopping around the east bay, hands down the best! read more

Had my first visit today. Great experience Dr. Yuen was so nice and thorough. Great help with picking out my glasses and sunglasses. Great selection of high end glasses! read more

When I went in for an eye exam, the receptionist told me she had spoken to my insurance and my visit would be covered. When I left, I was charged $79 for a "contact consultation." This part of the visit was not covered apparently and no one told me I would be charged for it. They then tried aggressively to get me in a month later for another contact consultation, which I declined for fear of being charged again without warning. The doctor is great - no complaints there. But I am going to someone new because I don't trust the office anymore. read more

I brought my prescription in from elsewhere - so this is a review of the optical shop and the opticians. First, Danelle was upbeat and helpful in selecting a frame. I had an odd visual issue with my new prescription, and Josh used expertise and diligence to solve my problem. I have gotten many compliments on my new glasses, and best of all - I can see clearly now! Thank you for your skillful service. read more

UPDATE: Revised to 5 Stars from 1. This is why. Just received an unsolicited call from a very apologetic dr yuen who was unaware the situation was not 100% resolved and wholeheartedly agreed to reimburse the cost of frames that the lab had broken. now that's a proper response from a smart business owner! I will continue to get my exams and most likely frames there too. see ps below ------------------------------------------------------------------------------------------------- 1st review. now revised. see above. in a nutshell, the problem was the office manager who is no longer working there..... similar GOOD comments re: exam etc... HOWEVER, they Lost a Customer & Future Referrals by not refunding me the cost of my own frame (not purchased from them) that was broken by the lab they use. Plus, they charged me $25 to use my own frame! They refunded the cost of the lenses, but not the $25 or the cost for me to replace the frame $285. Go To EYELAB Iin San Ramon; good exclusive frame selection, fare prices, no pressure and owner Pete is lovely. ps Mimi is not there anymore, but i'm sure she will be replaced with another aggressive sales person! update: replacement nothing like mimi! read more

I suspect those who wrote the interminably long negative reviews came in with an agenda. I've been seeing Dr yuen and Dr Yu for ten years, and am completely happy with the staff and doctors. They are at the same time highly professional and still quite personable. Prices are comparable to previous optometry providers. If you want a small, professional office, this is the place to go. read more

I rarely review anything on yelp, but I had a very positive experience at Grand Lake Optometry so I felt compelled to post. The eye exam was a breeze, not sure what else to say about it. The doc was patient and explained the parts that pertained to eye health. She took the time to explain the "20-20-20" rule to me, which is helpful. The staff is very friendly. The guy working their "showroom" did a great job of helping me find frames that were comfortable and attractive, and he was helpful in explaining the different lens options (anti-glare coating, the different transition lenses, et cetera). When I picked up my glasses, they didn't rest high enough so he heated and formed the bridge of the frame for a much better fit, and told me to come back any time I need further adjustment of the frames. They also offer a one-year guarantee on glasses purchased there, so that's great. I bought an inexpensive ($2.50) bottle of lens-cleaning liquid and they informed me that it comes with free refills. I'm almost certain it's just a low-concentration isopropyl, but I appreciate the fact that I can just refill it for free whenever I'm in the neighborhood. I called them after my eye exam so I could save my Rx for future reference, and I was sent the appropriate info immediately. All in all, I'd say there's a 100% chance that I'll come back when I need another pair of glasses. read more

This is a review for sales and not the optometrist. I bought sunglasses from here years ago and will not be back. 1. I walked in on a Saturday to pick-up my sunglasses. It was dead quiet and no other customers were there. The optician motioned me to wait. I couldn't browse or anything because once through the front door, there's a locked second door. Given this is their waiting area, I watched through the windowed pen as the optician filled out paperwork for a good 5 minutes. 2. Glasses are behind locked cases and you have to wait for the optician to unlock the case. 3. Metered parking -- Bring lots of coins. With all the waiting you, there is never enough time on the meter. 4. The office staff pretty much stays behind the desk. They could help customers (or at least let them in the door) while the other person is filling out paperwork, but alas customer service is not a priority. The general feeling I got from this place is that they don't have time for you. Trust is probably an issue too. Like I said, it's been a few years since I've been here but a mistaken appointment reminder brought this place back into my life and reminded me how unorganized this place is. Get your act together. read more

came here to get some contacts because i needed some asap. Was looking for the CIBA day and night ones and they were the only one within a 5 mile radius from my workplace. Met a girl name Cassidy she was very helpful, she looked to see if we had any in stock, 10 mins later drove down there and the box was ready with my name on it. Cassidy was very pleasant . i will sure come back to order from them from now on. Diana was also very nice, friendly. Staff was pleasant, and the place looks nice! Service was awesome. read more

I changed my review and added a star based on my last experience. Dr. Yuen is indeed very skilled. I do agree that her front staff could use some customer service training. read more

My exam with Dr. Yu was great. I would highly recommend him. The staff is nice and they were accommodating when I absolutely hated the sunglasses I'd chosen and let me switch them out (you can only do that once though). The one thing that I really disliked is that the pricing for glasses isn't transparent - the final price, with insurance, was pretty shocking. I would give them 5 stars for the exam but honestly probably 2 stars for buying frames. read more

Came to Dr. Yuen and staff after previous optometrist made lens for my expensive Oakley sunglasses, breaking a temple hinge while adjusting. Neither original optometrist or Oakley would back up the frame purchase or the lens install. Bought a replacement Oakley frame from eBay and took everything to Dr. Yuen's location on my partner's suggestion. All the doctors, and especially the office and tech staff were very understanding. Knowing that I was paying twice for frames, they agreed to attempt switching out the prescription lens. They moved the lens to the replacement frame, calling me several hours later to tell me their work was successful. When I returned the next day to pick up the glasses, they told me there would be NO CHARGE, and they hoped I would consider them for my future eyeglass needs. No question, these are the folks I will trust for eye care while living in the Bay Area. read more

This is a terrific store. Before coming here, I had an eye exam elsewhere, and there I couldn't find glasses I wanted and they seemed not knowledgeable about what I needed - prescription cycling glasses. I came here and found good selection and friendly and knowledgeable people. I got my cycling glasses and one other pair of sunglasses. The person I worked with, Raj, seemed to know a lot without having to look it up. The glasses were not cheap, but I think it's worth it to have some glasses I'm happy with. read more

Nice Drs and super friendly staff. Great selection of frames too!

For a while I'd been in the market for new eyeglass frames, and I went into Grand Lake Optometry because I'd seen some frames in the window I thought might be right for me. I had a good idea of what I liked, but Danielle was incredibly helpful in selecting possibilities, and she has a great eye - no pun intended - in recommending what was best for my face. When it came time to anti up, she was very diligent in optimizing my insurance coverage. When the frames arrived - I bought 2! - she fitted them with care -- tweaking them into perfection! Danielle is wonderful to work with. read more

I have been going to Dr. Yuen for over 15 years for my annual eye exams. Dr. Yuen is extremly thoughful in her explanations and very thorough with the exam. The Office Staff is very friendly and welcoming. The selection of frames is the best I've seen and the opticians are very knowledgable. Over the years I have sent many friends to Dr. Yuen, all have responded positively to my recommendation. Truly, the best place in town! read more

I recommend this practice to everyone I know and to strangers who ask where I got my great-looking glasses. I have been seeing Dr. Yuen for many years. She is very thorough, knowledgeable and incredibly nice. She always explains all my vision changes. The staff is also very efficient and nice. They have a fantastic selection of frames and are great at helping you find something that looks good on you. I feel very lucky to have such a good practice close to home. read more

Grand Lake Optometry is a treasure and I feel so lucky to have them in my neighborhood. Their entire staff was warm and considerate. I really enjoyed seeing Dr. Chung and working with the optician Josh to find some frames I was really happy with. When I ordered my glasses there was a bit of a snafu on the part of the manufacturer and my glasses were set to arrive a little later than expected. This had absolutely NOTHING to do with Grand Lake Optometry, but Dr. Yuen and her team went above and beyond to make sure I got my frames when I needed them. Would 100% recommend, I will definitely be returning. read more

I've been going to Dr Yuen for several years now and I think she and her team are FANTASTIC! She's very thorough with her exams and takes her time explaining options, recommendations, prescriptions and changes to our eyes as we age. I am confident that if there were ever anything truly serious with me eyes she would not miss it. Their frames are great and her team is happy to help recommend and select the perfect pair. I started taking my teenage kids there and she's their favorite doctor. She has good options for them as well. I do have to say that the lenses I've ended up with for my frames tend to be rather expensive, but they are sturdy and last for at least two years (which is how often my prescription changes. read more

I used to like this office, but my most recent experience left me angry. First, they tried to do a test that's not approved. I would've been out of pocket for it, had I not known to ask the right questions. Then 3 more visits because they screwed up one thing or another. Ultimately, the progressive lenses I thought would help me with near- and not-so-near vision caused a strong vertigo, so I ended up with a regular near-vision lens, however I paid for the more expensive ones, since they had to be made. A simple way to prevent that would have been to have me try a sample pair before ordering. Then I would have seen I'm not a good candidate. The fitting person said people do have problems with these. Gee, why not tell me that before I order (and pay for) them? read more

Dr. Yuen and Dr. Trifiletti are great. I have been going to their office for a few years now and I am always impressed with the fantastic care and great customer service I receive. I feel like they truly listen to you as a patient while providing the highest quality care for your eyes. Thanks so much for your great work! read more

Service is great, DR Yuen is informative, gentle and thorough. I agree with the other customers that mentioned pricing being unclear. It wasn't explained to me that the almost 200 dollars I paid would only cover contacts fittings and free trial lenses out of pocket. This includes multiple visits to the doc after trying different brands that best suit me. So additionally I'd also be being a co-pay for each visit, and would still have to pay for my prescription supply. If you decide to go here just be thorough in asking questions about all costs and what exactly you'd be getting. read more

* Friendly, patient staff * Thorough explanations of what my insurance did/didn't cover * Thorough explanations of what they were doing, and the results * I was seen at my appointment time * Clean office * You can schedule appointments online and they'll call/email to confirm read more

Dr. Yuen is a dedicated lifetime professional capable of resolving complex cases in timely fashion. In my case, this included fitting me in for multiple appointments and a lengthy after hours phone call to fully understand my complaints and describe her recommendation. read more

My wife and I have been going here for a number of years. Why...because of their professionalism and expertise. I love the new automated way they make appointments and send reminders. There is a lot of turn over in the office staff but that is not a problem. Dr. Yuen is very accomplished and clear. Recently I had an emergency that required a quick solution. Usually a 2-3 week process was completed in 6 days. It got done because Dr. Yuen and her staff stepped up big time. read more

I would like to start by saying why I am reluctant to write this review. I have had a history dating a year and a bit for this optometrist. Starting from the very beginning I found this is be a pretty strange place. I found it strange (as many people have commented on) that when you go into the office, you don't really get greeted and when you are, it is pretty cold. The staff with the exception of Raj (who I understand defected from behind this Iron Curtain) are plain odd. Not unkind, not necessarily unpleasant, just strange - it is a like an alternate universe of people who have zero personality. Again, not mean - just weird - like their souls have been removed. I got two pair of glasses through this place - one the one pair, the gal helping me was so sour and so unpleasant, there was no feedback or anything else from her. She was like a Pillsbury Doughboy person. Just lifeless. The same goes for all the staff who just make little things into things that are so much bigger. I think they need to get real. You're nothing but minimum wage paper pushers - you're not the doctor and you probably don't have degrees. I went in to pick up another pair of glasses and brought an ill fitting pair of sunglasses with and asked if they could just heat them and then cinch them so they fitted a little more snugly - simple enough? I have to give a star for two things - one being that the nice lady (the one sans a mullet) did follow up with me the first time I complained. And, I needed an emergency set of contacts and they gave me one albeit for a stocking fee, which was totally acceptable. I finally did sit down to write this review because I went in to get my prescription from them to take to my new doctor and they told me that my prescription expired in April. Nevermind that when I went into the office and stood quietly at the Front Desk I was ignored by the lady who was sitting behind the desk - she was so engrossed in another conversation, she couldn't even turn around and say "hi" (two letter word). The doctor himself was also standing at the desk and he didn't even look up either. I think a lot of reviews allude to the detachment of the staff an the unethical financial practices and I must attest that this has been my experience 100% Lo and behold I just received a letter from 1800 contacts saying my prescription only expires at the end of the month. I know that these money grabbing folks only told me that in an effort to get me to come in. I will be reporting this to their board and I urge people to consider going to Dr. Moonsamy just on the other side on Lakeshore. Better product, better staff (friendly and sweet) and just all round more ethical. ---- Called today to get a copy of my prescription emailed to me... We will see if that gets done or not. read more

The staff at Grand Lake Optometry is great. They are friendly and extraordinarily helpful. I stopped in when the nose pad on my glasses came off and Josh Williams fixed the problem in a couple of minutes and sent me on my way at no charge. They have a nice shop with a great selection in a good location. read more

Not a big fan of this place. The optometrist I saw, Dr. Cheung was nice and thorough with my exam but overall, I am disappointed with the office. I have VSP so apparently I would have more than $1000 of savings if I went with getting a new pair of glasses. At first, I looked around in the store and found a pair of Dior glasses that I liked. However, since I mainly wear contact lenses and the prescription of my glasses had not increased, I thought I would not be saving if I didn't need the item in the first place so I decided to just get contacts. I asked to get a copy of my prescription at check-out just for my record. I know optometry offices may feel reluctant to give out prescriptions because they are afraid that patients would just buy glasses or contacts online. I am not one to do that. I mainly wanted to keep a record just in case something happens to my glasses or contacts and I was not available to get to the store, especially since I will be traveling this winter. When I asked for my prescription, the woman said she would send a PDF copy to my e-mail right away. However, I never received it. A few days later, when I went back to pick up my contacts, I reminded them again to send me a copy of my prescription, the woman again said she's "sending it right now." Again, never got it. I called a couple days after and asked for a receipt as I need it to submit my claim for my flex account and again, reminded them to send me a copy of my prescription. Oddly enough, I received my receipt in the e-mail a few minutes after the phone call but there was no prescription. I even responded to the e-mail saying, thanks, can I also get a copy of my prescription? No answer. Finally, the FIFTH ATTEMPT, I went into the office after work and asked for my prescription...no more "sending it to me right away" this time, I wanted my paper copy right there and then. The office staff finally gave it to me. I have never had to ask this many times for anything in my life and especially with something so trivial as getting a prescription from your optometrist. That being said, I will not be coming back to this office next year, probably will try Dr. Moonsamy on Lakeshore next time. read more

Dr. Chong Yu (also in this office) was thorough, gentle, respectful, knowledgeable, and helpful. I have a chronic eye condition so having someone poking around in my eyes is always a little traumatic. My appointment with Dr. Yu was not. His bedside manner was excellent, he was informative without talking down to me. I was only getting checked for a new prescription for my glasses, but he took great care to check all aspects of my eye health, including taking a picture of my eye to keep tabs on a birthmark I have on my eyeball (which shows you how thorough he is, since I have been seeing a eye doctors regularly from age 3 (at some points monthly), and no one has ever told me that I have a birthmark before, or that we should watch it for changes). He comforted me every step of the way, making good eye contact, speaking clearly and respectfully. He even requested my primary care physician's name to send her a referral to ensure that my eyes continue to be watched closely, since my insurane does not cover him as an ophthalmologist, only an optometrist. I absolutely recommend him as an eye doctor. The rest of the office was great too. The receptionists were warm, patient, and helpful. Two other staff members helped me to find new frames for my glasses, also patiently and helpfully. read more

My experience re: contact lenses was similar to another poster. I had been to Dr. Yuen previously to get glasses, waited a year for my insurance to renew itself so I could get contacts, made an appointment, saying I wanted to get contacts, came in, and was told that my insurance wouldn't cover ANY of the cost of contacts. A major part of that, I've since figured out, is that the fees in Dr. Yuen's office are quite high. I called around and found that where Dr. Yuen's office was going to charge 150 for a contact fitting, other places charge more like 40 bucks. So, basically, Dr. Yuen's office accepts money from the insurance company, but pockets it and folds it into their exorbitant fees. Very clever on their part, but not so great for the consumer. In short, if it's contacts your after, look elsewhere. Frames are similarly overpriced. Also, the older receptionist is an absolute pit bull, and was a bit hostile to me while I was trying to understand that my insurance wasn't going to pay anything. That said, the care I got with regard to basic eye exams was very good, the office is clean, modern and well-kept. If money is no object or perhaps if your insurance is better than my VSP plan, then you can do worse. read more

If you want cheap go to Costco. If you want above and beyond service and caring go to Dr. Yuen. I have a terrible time choosing frames. Raj, the optician, was patient and understanding. When I destroyed my new frames a week after I got them (long story) Raj had my replacement glasses in my hands almost immediately. read more

Dr. Diana Yuen AND Staff are the BEST of the BEST, hands down! I've been a patient there since 2009 when I moved west from Boston (my husband and kids were patients, too). The whole office goes above and beyond the call of duty, I've seen this time and time again. I consider myself a "high maintenance" patient (sigh), it's true, maybe it's just the east coast in me. I insist on high quality, state of the art equipment, and Doctor's who keep abreast on what's going on within their field, and who take an active part in their respective medical societies and affiliations. This describes Dr. Diana Yuen to a T. I'm now bi-coastal, but mainly in Boston, and continue my care with this OUTSTANDING Doctor and office. It's a pleasure to be patient in this high caliber practice. Yes, they truly are the best of the best. read more

I found this doctor on the VSP web site, went to Yelp to check the reviews, saw that the reviews were generally really good so I emailed the office to see if they were accepting new patients. A nice woman replied to my email within 24 hours with additional questions for me and told me that they were, in fact, accepting new patients. I replied within 24 hours with answers to all of the questions and then never heard back about scheduling an appointment. read more

I've seen many optometrists, and Dr. Yuen is patient and very thorough. She also has some of the latest gadgets for testing eyes. Her front office and everyone who works with her is very organized and helpful. I got the best advice and service from Josh who fitted me with new frames and helped me choose the right lenses and e-clips to go with my glasses. read more

Dr. Yuen and her staff are incredibly professional. I would not go anywhere else. Period.

I have Kaiser, but also have great vision coverage through another provider. I needed a contact lens fitting appointment asap because I was getting married in a short three weeks and Kaiser Oakland's next available appointment was a month away (including 5 of their other vision centers I called in the east bay/sac area). In a frenzy I contacted some private offices on my coverage list. Dr. Yuen's office was able to get me in the next day! Their customer service is exceptional, especially the girl at the front desk. So personable and helpful! Dr. Yuen is so nice, intelligent and receptive. They have state of the art equipment, and are so accommodating !!! I would highly recommend this practice! read more

I've been seeing Dr. Yuen since I was 12 years old. She continues to stay cutting edge in her technology and evaluation and her frames are super trendy. Look no further. read more

Friendly staff, clean, and a overall great experience. Nice selection of glasses and a professional service. We are repeat customers.