A gentlemen from the Colleyville location called to this location to see if they had an Igloo latch…read morein stock as I needed one more. I had purchased one at the Colleyville location. They did have one and they pulled it and held it for me. I truly appreciate the true American Customer Service from both locations who were involved.

I started my day with a leaking kitchen pipe. I took the piece with me and headed to Ace. Of Course…read moreI could not find a match to what I brought in! So I asked an employee for assistance. She called over her walk-in talkie.... And that is when Steve (guy in the black shirt) walked into my plumbing emergency. Steve told me I was totally in the wrong aisle and he confidently took me where I needed to be. He took the nasty used pipe out of the old grocery bag I had it in, and got to work. He found everything I needed. He had to cut the pipe as mine was not able to take a kit piece. By bringing the old piece in he was able to cut what I needed to size. I was in and out, so quickly! Thank you so much Steve!!

Look what I found!!! A neat little shopping corner inside Ace hardware! Cute little one of a kind,…read more fully restored nick knacks and antique pieces!

After being a loyal customer for over 15 years, I'll never step foot into Foster's Ace Hardware…read moreagain. I was there today (2/5/25) to have some copies made of a key, a key that I've had duplicated more than several times at Foster's. In fact, I've never had this key duplicated anywhere else. I was told by an older male employee who was called up front to make the keys that I'd never had that key duplicated there, that I must have went to another Ace Hardware. I tried to explain that no, I've never been anyplace else, but he was hell-bent on being right and me being wrong. So I guess I'm either stupid and have no clue where I've gone in the past to have this one key duplicated (Foster's is just over a 10 minute walk from my house), or I'm just flat-out lying for some reason about where I've gotten the key duplicated. I was literally dumbstruck for a moment, as I've never been talked to in such a way from an employee of any establishment. So I asked the guy why is he calling me a liar, he said he wasn't calling me a liar, so my question is if you're not calling me a liar, then what are you calling me? I said I've had the key duplicated here, he said no I did not. I'm pretty sure that's accusing me of lying. He got very rude to me, and yes, I got ugly with him as well. I don't respond very well to being called a liar (or someone insinuating that I'm lying when I'm not). Calling someone a liar, even insinuating that someone is lying, is a complete attack on someone's character. The only thing worse than accusing someone of lying is being wrongfully accused of being a thief. And I won't stand for it. I'll give you a million reasons to be mad at me, but lying will never be one of those reasons. If he had any doubts, he could've simply said "we don't make these copies anymore", or "I understand that while yes, you've had this key duplicated here in the past, we're unable to duplicate this key", or something, anything other than what he said. Yes, as I said, I got ugly with him also, but it really angered me to be called a liar. My money, and others like me who appreciate the mom and pop small business hardware stores, keep small businesses like Foster's open. You not only bit one of the hands that feed you, but you insulted me in a way I've never been insulted before. I've been a customer of Foster's since 2008, I've spent many thousands of dollars there, and from January 2020 to December 2024, I've spent over $8500 at Foster's. Not at all a life-changing amount of money, but that money will be spent elsewhere thanks to one extremely rude employee, who sadly brought out the worst in me. It's upsetting to me as I always enjoyed shopping there. I signed up for Yelp just to write this one review.

Every time I have been there in the last year and a half the staff has been helpful. They offered…read moreme senior discount when I didn't request it. The 20lb bag of bird seed was on sale in their flyer but they were out of stock so the clerk told me to get two 10 lb bags and she would give me the 20 lb bag sale price.

Don't trust them they won't refund your money unless you get sent to warranty first.theyread more

Great store, friendly environment, clean, and well-stocked inventory. I'd been looking all over…read more(even online) for particular cabinet hardware and only found an online shop selling each piece for $19.95. I found the same parts at Jabo's Ace for under $6 and under $8 each. Unfortunately for anyone else, I bought out their stock. Fortunately for me and everyone else, store manager Michael Finley is ordering more! Great place - so glad I stopped in; I will be back. Now sing it with me, "Ace is the place with the helpful hardware folks!"

Who doesn't love an Ace Hardware. The difference between Ace and the box box stores.....customer…read moreservice. I came in today for a special part and had the nicest guy walk me around trying to find it. Their expertise and customer service is the best!

You've heard the jingle, "Ace is the Place...", well the Westlake Ace Hardware really IS the place!…read more It's hard to beat an old-fashioned style hardware store, one that while you are walking around you have seasoned professionals walking up to you and ask how they can help you. One where you can actually ask for advice on a project you are working on and deepen your perspective on the project. THAT is Ace Westlake. I came here today and really enjoyed my visit and discussing my project with them. They really did add the perspective I reference and that has me taking a step back before moving forward, just to make sure the direction I move is the way I want to go! While there for my project I noticed some "Managers Special'" shelves and yes, I bought a few things I probably don't even need, because the price was so good!

This place might have a nice remodel but the help sucks! Employee walked by me 4 times and never…read moreoffered to help! Impossible to find anything! Headed to Lowe's

Took an unused/unopen power station back a 1 day after purchase and they refused to honor their…read morereturn policy and charged me a $190 restocking fee on a $950 item. I do not recommend this location. They lied on their reason for return and put "Not Satisfied" even though the item was returned unused/unopen. I was told this is their process. I'm never shopping at Harbor Freight again.

I tried to return an unused code reader, and they charged me a restocking fee plus tax. As far as I…read moreknow, in Texas a restocking fee on an unused item is not taxable, but in this case they still charged tax. This is wrong. Regarding the restocking fee, I admit it was my fault that I did not carefully read all the pricing details. However, if you look at the wording printed on the price tag, you would need a magnifier at 100× zoom to read it clearly. If a business wants customers to know that a restocking fee will be charged, it must be clearly displayed. In this case, the words "Subject to restocking fee" were printed in an extremely small font. In the end, I was charged a 20% restocking fee, even though the percentage was never clearly disclosed. The bottom line is that a professional business should clearly post signage about the restocking fee and state exactly what percentage will be charged. I explained all of this and pointed out the lack of professionalism to both the cashier and the manager, but they did not respect my feedback and were still upset. Please see the attached pictures

I have loyally gone to this Home Depot for years. Until Sunday. I have never had a shopping…read moreexperience where the shelf stockers (or pullers) ran the customers away so they could do their thing. I was literally shopping for spray paint and these two kids ran me off like a bar shutting down at 2:00 am. Very rude and then just put their little gate up and ignored everyone. You cannot treat paying customers that are in the middle of shopping like that. If the row is already closed so be it. But to run people out, shewing them to get lost? Come on. For the managers, this was around 5:00-ish pm just so you'll have an idea of who to two male workers were. I left and went straight to Lowe's to finish my shopping. Those two guys lost multiple sales for you because I was not the only one that got ran off. Then, their store response is to ask me to go fill out a bunch of forms. Nice.

They cheated me out of $75 on an item they would not let me return without a receipt. I do business…read morehere through my work and for my personal home needs for years. The DEI manager treated me like a criminal that was trying to rip them off. It is rare that you can find an associate here that doesn't drop their eyes and walk past you instead of offering help. The last straw was that they started locking their bathroom! That is a sure sign that the neighborhood has flipped to ghetto status. I don't feel safe shopping here anymore and will not go back. The store Grand Prairie is the same. I have started shopping at Lowe's.

I went into this Lowes to Find the Bag of Pinion wood advertised and I had to walk all over the…read morestore because I was told to look in 3 different spots by 3 different people. They just told me where to go nobody actually cared if I found it because it was like yea just go this spot. I was fed up and in the store for about 20 min with no luck. I said I would try one more person and Then I would leave. Luclily for me I found Drew, who walked me from the front of the store all the way to the garden section where I was previously and he had said he saw them there . He walked up and down the aisles w me looking up at the stock and he could not find them. He then asked someone else who let him know where it was moved to and then he still walked me back to the outside front of the store from the back of the Garden Dept. We finally found it!!! People like Drew are a Rarity and so hard to find. I sure hope yo take care of this man, because he is one of a few left, who actually cares about people who come in to his location !! Thanks Drew for making my day !

Spent a lot of money at this lowes over the past year. went to exchange 1 bag of shingles all…read moreaccounted for and the assistant manager kenny or Kenneth tells me that they cant exchange/refund 1 bag of unused shingles because the package is opened. Well I had to open them to realize I got the wrong one's that were obviously under the wrong picture on the shelf, but then he goes to say its a store policy that there store started a year and a half ago, when ask to see the store policy he could not produce it, and simply said im telling you its this store policy. So now I'm out of 75 dollars. Will not be shopping at this lowes ever again. Its not the money its the principle.