A gentlemen from the Colleyville location called to this location to see if they had an Igloo latch…read morein stock as I needed one more. I had purchased one at the Colleyville location. They did have one and they pulled it and held it for me. I truly appreciate the true American Customer Service from both locations who were involved.

I started my day with a leaking kitchen pipe. I took the piece with me and headed to Ace. Of Course…read moreI could not find a match to what I brought in! So I asked an employee for assistance. She called over her walk-in talkie.... And that is when Steve (guy in the black shirt) walked into my plumbing emergency. Steve told me I was totally in the wrong aisle and he confidently took me where I needed to be. He took the nasty used pipe out of the old grocery bag I had it in, and got to work. He found everything I needed. He had to cut the pipe as mine was not able to take a kit piece. By bringing the old piece in he was able to cut what I needed to size. I was in and out, so quickly! Thank you so much Steve!!

I came in right before close with a high needs request!!! Brittany and Will were so so gracious and…read moreaccommodating and helped navigate our crisis with such patience and kindness! Incredible customer service!!!!!

Look what I found!!! A neat little shopping corner inside Ace hardware! Cute little one of a kind,…read more fully restored nick knacks and antique pieces!

Every time I have been there in the last year and a half the staff has been helpful. They offered…read moreme senior discount when I didn't request it. The 20lb bag of bird seed was on sale in their flyer but they were out of stock so the clerk told me to get two 10 lb bags and she would give me the 20 lb bag sale price.

Came here to get a replacement car key plastic cover and a spare car key made. Female cashier told…read moreme they would have to order the cover. It would be here in a week. Fine. Told me they did, however, have the spare auto key in stock, but they were too busy unloading the truck for anyone to help me. Came back a couple days later, and the young male clerk without a name tag told me they did not have it in stock. Asked to speak to the manager. He found the key and cut and programmed the spare key for my car in short order. This place is fine as long as you deal with the manager. The young male clerk without a name tag was clueless and did not care about providing any level of service. Store has a big sign on the front door saying help wanted. It is obvious they need some better employees. There is also a sign on the front door stating that facemasks are mandatory, yet the clerk had his mask down around the bottom of his chin the entire time with every customer he was dealing with. Guess the rules only apply to customers.

Great store, friendly environment, clean, and well-stocked inventory. I'd been looking all over…read more(even online) for particular cabinet hardware and only found an online shop selling each piece for $19.95. I found the same parts at Jabo's Ace for under $6 and under $8 each. Unfortunately for anyone else, I bought out their stock. Fortunately for me and everyone else, store manager Michael Finley is ordering more! Great place - so glad I stopped in; I will be back. Now sing it with me, "Ace is the place with the helpful hardware folks!"

Who doesn't love an Ace Hardware. The difference between Ace and the box box stores.....customer…read moreservice. I came in today for a special part and had the nicest guy walk me around trying to find it. Their expertise and customer service is the best!

You've heard the jingle, "Ace is the Place...", well the Westlake Ace Hardware really IS the place!…read more It's hard to beat an old-fashioned style hardware store, one that while you are walking around you have seasoned professionals walking up to you and ask how they can help you. One where you can actually ask for advice on a project you are working on and deepen your perspective on the project. THAT is Ace Westlake. I came here today and really enjoyed my visit and discussing my project with them. They really did add the perspective I reference and that has me taking a step back before moving forward, just to make sure the direction I move is the way I want to go! While there for my project I noticed some "Managers Special'" shelves and yes, I bought a few things I probably don't even need, because the price was so good!

This place might have a nice remodel but the help sucks! Employee walked by me 4 times and never…read moreoffered to help! Impossible to find anything! Headed to Lowe's

Went to the Arlington Harbor Freight, bought a bike pump. Got to my car, the fucking lever was on…read morebackwards. Took it right back in and the cashier turned into a smug piece of shit. He looked at the woman next to him and loudly said, "This guy doesn't know a beach ball from a car tire." Then he took my receipt, dropped it in the trash like it had the plague, and said "I guess you won't be needing that anymore." What a disrespectful fucking asshole. This store is full of rude, brain-dead employees. Complete fucking garbage. Never stepping foot in this shithole again.

Took an unused/unopen power station back a 1 day after purchase and they refused to honor their…read morereturn policy and charged me a $190 restocking fee on a $950 item. I do not recommend this location. They lied on their reason for return and put "Not Satisfied" even though the item was returned unused/unopen. I was told this is their process. I'm never shopping at Harbor Freight again.

I have loyally gone to this Home Depot for years. Until Sunday. I have never had a shopping…read moreexperience where the shelf stockers (or pullers) ran the customers away so they could do their thing. I was literally shopping for spray paint and these two kids ran me off like a bar shutting down at 2:00 am. Very rude and then just put their little gate up and ignored everyone. You cannot treat paying customers that are in the middle of shopping like that. If the row is already closed so be it. But to run people out, shewing them to get lost? Come on. For the managers, this was around 5:00-ish pm just so you'll have an idea of who to two male workers were. I left and went straight to Lowe's to finish my shopping. Those two guys lost multiple sales for you because I was not the only one that got ran off. Then, their store response is to ask me to go fill out a bunch of forms. Nice.

They cheated me out of $75 on an item they would not let me return without a receipt. I do business…read morehere through my work and for my personal home needs for years. The DEI manager treated me like a criminal that was trying to rip them off. It is rare that you can find an associate here that doesn't drop their eyes and walk past you instead of offering help. The last straw was that they started locking their bathroom! That is a sure sign that the neighborhood has flipped to ghetto status. I don't feel safe shopping here anymore and will not go back. The store Grand Prairie is the same. I have started shopping at Lowe's.

I went into this Lowes to Find the Bag of Pinion wood advertised and I had to walk all over the…read morestore because I was told to look in 3 different spots by 3 different people. They just told me where to go nobody actually cared if I found it because it was like yea just go this spot. I was fed up and in the store for about 20 min with no luck. I said I would try one more person and Then I would leave. Luclily for me I found Drew, who walked me from the front of the store all the way to the garden section where I was previously and he had said he saw them there . He walked up and down the aisles w me looking up at the stock and he could not find them. He then asked someone else who let him know where it was moved to and then he still walked me back to the outside front of the store from the back of the Garden Dept. We finally found it!!! People like Drew are a Rarity and so hard to find. I sure hope yo take care of this man, because he is one of a few left, who actually cares about people who come in to his location !! Thanks Drew for making my day !

Tried to call to get a return for a fridge scheduled. First two times they picked up the phone but…read moredidnt answer, just left me hanging. Last time didnt pick up at all. Waste of 45 minutes just trying to call when they couldve picked up and explained they had to hold to drop the call. Bad store