The Mendez team was wonderful to work with! They were so kind and respectful. They did an…read moreincredible job with both the LVP in our basement and engineered hardwood on the main floor. They pay attention to detail and leave things better than they found them. Highly recommend them!

From the owner: Mendez Carpet & Flooring brings professional hardwood, laminate, vinyl, tile, and carpet…read moreinstallation to homes and businesses throughout Grand Rapids. Our family-owned approach means you'll receive personal attention and clear communication from start to finish. We're familiar with local housing styles and renovation needs across neighborhoods.

Keith is very passionate about what he does and wants his customers to be happy. He was very good…read moreabout communicating every day. His carpet work is detailed and we were very pleased with the installation. Highly recommend!

From the owner: My name is Keith Millard. I've been installing and selling floors for 23 years. I bring the samples…read moreyou want, straight to your home. I'm also a subcontractor for AAA Sales and Standale Home Studios. I'm insured for over 2 million dollars. Measuring and quotes are free. I install carpet, vinyl plank, and laminate flooring. I also do repairs. I'm very clean and respectful of your home. We make sure you are satisfied before we leave your home. We guarantee our work for a year. Or more. Thank you very much

Everything went fine. Quality of work. Products they sell is fine quality either way a range of…read moreprices.

We're very pleased with our new carpeting. From start to finish, Vince Marsilio and his staff were…read morevery helpful, knowledgeable, and professional. Many choices available and we were able to find just what we wanted. The installation crew did a great job. They were on time, very knowledgeable and professional. We would highly recommend West Michigan Carpet to our friends and would be happy to do business with them on any future needs.

I wrote a review regarding the poor quality of carpet I had installed, and when I reached out the…read morelocal team was quick to resolve this. Very impressed with the customer service I recieved to make it right. I'm optimistic that the new one will be better quality and more durable in my high traffic area.

I have used Empire multiple times since 2010...you would think that I would learn my lesson…read more My most recent debacle with this company came last month when I was having new flooring put in my kitchen and bathrooms. The process should have been one day, but turned into multiple weeks. The initial installers did not have enough product to finish the job. They also were not sent with the correct quarter round to put along my oak trim...white was not going to work Empire. They contacted the installation manager who then said that she would call me later that day...she did not. A week later they sent a new installer since the other installers did not do things correctly. He did what he could do but was unable to finish the job because they did not send him with enough quarter round. he then had to come back a few days later. During this time it was discussed to have someone come out and look at my less than 3 year-old carpet because of how horrible it was holding up. The installation manager and one of their senior installers came out and agreed that the carpet was hot garbage. They took several pictures and told me they would get back to me because they needed to file a warranty claim with the mill. A week later they had a salesperson come out to have me pick out new carpet and I sent them info on when I had the carpet cleaned. A week later I reached out to the general manager to see if we had a timeframe for replacement. We set up for 8/18/26 (this was on 8/8/26). Sent a message on 7:57AM on 8/18/26 to confirm to no response. received a phone call from the Install Manager 30 minutes later asking which day this week was good. I was a bit livid at this point. They "didn't know what happened" and didn't even have the carpet at their warehouse!! What a complete cluster F. Now, I have to give up my Saturday because, allegedly, they are coming to replace the carpet then. I'll believe it when I see it. Bottom line, stay away from Empire Today.

Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

I bought the tiles I wanted at Floor & Decor in Novi and the Flooring Co. installed them for me in…read more3 bedrooms and a hallway. I had 4 quotes total and these guys had the best price by far and they were rated highly on YELP. So I gave them the order. The workers worked neatly and efficiently. When i inspected the work after they left for the day, I found 3 minor issues to be fixed. I took pictures of them and sent them to the saleslady, Malak. The workers came back the next day and repaired them to my satisfaction. I wanted to rearrange some of the furniture and the workers were happy to so. I recommend the Flooring Co. for tile installation

This company is top-notch. They stand behind their products and install. Great to do business with.read more

Every interaction I have had with the staff at DeGraff Interiors showed me that this company is…read morecommitted to deliver on their brand of caring customer service. My husband and I needed some information on flooring and tile. I plainly stated this would not result in a sale. Nevertheless, we were encouraged to come to the store and talk with a designer. In fact, Breanne, one of DGIs friendly and knowledgeable designers, pulled samples to save us time! That service was not a fluke. We returned to the store the next day, and Breanne was not scheduled. We were connected with another charming and helpful designer, Jeri Lynn. She spent at least 30 minutes with us, patiently giving us the info we needed. My sense is that DeGraff understands that caring builds loyalty. I wish we could do business with them, but our builder buys direct from Shaw and Daltile. DeGraff and their staff are a class act.

I've seen first hand how well they take care of their customers. I purchased flooring from them…read moreback in 2018 and it's still holding strong and was an excellent and smooth process. I've also bought and had carpet installed in a couple of bedrooms. They were quick and efficient and not over priced.

We purchased a special order rug and, as such, they would not accept it as a return item for…read morecredit. The reason we were dissatisfied was because we paid for the binding on this rug and it became undone (that is, the stitching to hold the binding to the rug did not take). This all took place within a few months. We returned the rug for repair and after several weeks we were told it was done. After picking it up and bringing it home, it was clear that nothing had been done to repair it. We called and they apologized for the miscommunication and we returned it for 'repair'. Since the repair did not work the first time, we were offered as a second option (with the first option to redo the initial binding that didn't work) for $200 ($300 less the $100 (failed binding)) a border that would 'take care of it'. The initial cost was $550, and now, plus $200 more for a border and they can not guarantee that it will fix the problem. What would you do?

Our floor installation with FloorCoverings International could not have gone better. They worked…read morewith us on our timeframe for starting the job, and had it completed on time as promised. The floor and the trim replacement on the sides where done impeccably. We couldn't be more happy with the results. Their pricing was very fair and affordable for us.

I have no problem giving a 5 star review for this carpet installation but this could have easily…read morebeen a 2-3 star review if not for Sharee and the people at Floor Coverings International (FCI). The initial home consultation with Paul was great. He had tons of samples and showed us many options and gave recommendations based on our needs. There was never any pressure to buy and he spent quite a bit of time going over the whole process and answering all our questions and concerns. We decided a few days later to go with FCI based on our meeting and the fact that their prices were competitive with the other quotes we received. Then things turned South. We were told it would take about 2-4 weeks to get the carpet from the factory. After a month, they contacted us and said that the factory was still back ordered and it would be another month. They were very apologetic and ended up removing the cost of moving the furniture from our bill. The carpet order finally arrived and we were set up for an install on November 3rd. The installers came out and had most of the old carpet ripped out and the new carpet pad laid and started to bring in the new carpet. They started to unroll the carpet and lo-and-behold - not the carpet I ordered! I took pictures and called Erick and explained the situation. He was very sympathetic to our situation and even offered a good discount on this carpet if that was an option for us. It was a nice carpet but we were set on getting the carpet we ordered so declined the offer. We had to live for a month on our 1st floor with only carpet pads for flooring. Not fun! They reordered the carpet and installed it on December 5th. The installation went without a hitch and the carpet looks great. Here's the best part. Sharee negotiated with Shaw Carpets and got them to pay for half of the cost of the carpet. Even though this whole situation had nothing to do with the people at FCI, they offered to cover the cost of the other half. How great is that? Would I recommend this company to my friends and family? You bet! If I need more carpet or flooring in the future you can be sure that they'll be the first ones I call. Thanks Sharee and Erick! It was great doing business with you.