This place is close to everything, so if you are here for tourism purposes, this is a great place…read moreto stay. The hotel is decent. Rooms were large and comfortable. Our room had a great view of the city. They also have music shows during the weekend, although we didn't have time to attend them. They seem short-staffed. Housekeeping is only available if you stay for 3 nights or more. After the 2nd night, they will replace towels, trash, etc and full housekeeping service happens after the 4th night.  Also, our room had a couple of towels with holes in them. Check-in is at 4.30pm, which IMO, is pretty late. Do not expect early check-in to be available. Room rates are pretty high for the services, but given its location, I guess that's expected.

This hotel is so close to everything. Shopping restaurant tourists spot. Mostly walking distance…read more The room was elegant. The pool opens until 10 pm and heated. We got free breakfast daily during our stay. The decor is a Parisian or Victorian style. The architecture maintains its royalty effect. Would love to come back The only setback their WiFi is slow.

Way better than expected. Maybe I read the wrong reviews, but some yahoo on Google or TripAdvisor…read moresaid this place had no elevator. It had at least two, plus an indoor pool, and free parking. The staff was friendly enough and spoke English well. The location is excellent, close to old Quebec City (directly down the same road) and the touristy areas, plus directly across the street from several major malls and shopping centers. I loved the room, it was cozy and comfortable, with comfortable chairs, a good bed, and it was clean. TV had both French channels and Anglophone channels including CNN. There is an indoor pool and a restaurant on site, neither of which I tried. My only beef, and it's small considering parking was free, was that the parking lot kind of sucked. Yes, it was partially covered, but was not a garage like every other place I stayed. Note that they do have an EV charging spot. BUT the open-air lot meant the snow came in at the edges and the poor quality of the parking surface, full of cracks and some potholes, meant that there were streams of ice and black ice all over the place. It was not the most fun I've had dragging bags inside. Also, maybe this is what that yahoo meant, but you do have to lug your bags up about five stairs to get in the door on the first floor that takes you to the elevator. If you have really heavy stuff, I'd suggest taking it in the front door first. Bottom-line: Given the excellent (Priceline) price and comfortable accommodations, plus the excellent location (from which you can drive and park at a downtown garage near the Plains of Abraham (and Indigo lot in our case....just don't get lost on your way back with your phone dead as it gets dark like we did!!) I would definitely return next time I'm in Quebec City. All the complaints I had were minor, and outweighed by the excellent price, great room, convenient location, and free parking.

Hotel is nice and modern. Stayed in one of the newly renovated rooms which was great. The pillows…read morewere uncomfortable on the bed and towels in the bathroom were quite small. Room was very spacious. Staff very friendly and helpful with parking directions.

Lovely service, really nice place, very close to all the action…read more Nine lights in our room, none were bright enough. Excellent breakfast, secure, and easy parking. Would return!

It s a pretty building in a decent location, but that's about it. It was very overpriced. The room…read morewas very basic and lacking in amenities. The heater in my room barely worked. There was no fridge. There was packing tape covering some of the light switches and outlets, for some reason. We actually got locked inside of our room because the door handle doesn't work right, and the staff know it, but won't fix it. Everything was charged for, including morning coffee in the room. The male employee was rude and quite angry most of the time I saw him, I just avoided him. I didn't want to ask him for anything because I didn't want him to scold me. Your money is better spent elsewhere, we won't be returning to this hotel.

I can't remember the last time I was this impressed with a hotel! Our stay at the Hilton Quebec was…read moreabsolutely wonderful from start to finish. The hotel itself is beautiful and pristine, and I was especially impressed with our room--the gorgeous view, the cleanliness, and how well everything was maintained. There was a little bit of a language barrier when we first checked in, but everything worked out perfectly in the end and certainly didn't take away from our experience. One thing I especially appreciated was the housekeeping. Every day, like clockwork, our room was cleaned and they did an amazing job. It was so refreshing! It seems like at so many hotels in the U.S. these days, you have to request housekeeping or wonder whether your room will be serviced at all. Here, we came back each day to a beautifully refreshed room, which made our stay feel that much more special. The hotel also has a great little coffee shop with a nice variety of food and drinks. My boys were absolutely obsessed with the game room, what a great touch for families! We were also able to enjoy the pool a couple of times, and the pool bar was another nice bonus. I also have to mention one of the security guards, although I unfortunately can't remember his name. He was incredibly helpful to our family on more than one occasion. One of my boys cut his foot outside and it was bleeding quite a bit, and the security guard was wonderful about helping us with first aid. We later had an issue with our shower door, and he came up to help us with that as well. His kindness and willingness to help really stood out. When it comes to hotels, it seems like there is almost always something that falls short, but the Hilton Quebec truly seems to strive for perfection. Between the beautiful property, incredible views, spotless room, consistent housekeeping, family-friendly amenities and helpful staff, we had such a positive experience. I would absolutely recommend this hotel and would happily stay here again. A full five stars from our family!

Located in Quebec just feet away from the convention center and short walk from old Quebec City!…read more Beautiful hotel, staff was friendly and lobby had plenty of seating with a lounge, cafe and sundry shop! The view from our room was magnificent, we could see the entire historic city and river! The room was comfortable, after a day of sightseeing we came back to a tidy room with a stocked coffee bar! Tip- if you want to check in early or late the fee is $50. For each request. Worth it since we checked in at 1100am and out at 1pm.

When we arrived at the hotel after an 11 hour drive, we attempted to park in the designated spot in…read morea very tight lot adjacent to a restaurant. The spot had already been taken. We parked in two different lots for the duration of our trip. This was extremely inconvenient. The hotel has no on site staff, which is very off putting. While we knew beforehand there was no elevator, we didn't know the staircase was a spiral one. Very unsafe with two suitcases and nobody on staff to help us. There was no extra blanket in the room. At one point we lifted up the duvet cover and saw the underside of it- it was filthy. The shower had the wall dispensers for shampoo and soap but they were empty. We were given small tubes of toiletries. Not classy when the dispensers are already there. So while the hotel looks lovely, they really don't know what they are doing. We loved Quebec City but will not return to this hotel on our next visit.

I stayed at Hotel Le Clos Saint-Louis at the end of April 2024. Don't be fooled by the description…read moreon the main page listing on yelp; this hotel is right in "Old" Quebec City with its cobblestone streets and narrow sidewalks. It was probably the home of a wealthy person at some point and is now a boutique hotel. As a point of information, I made my reservation with Expedia. The hotel also has a website of its own where you can reserve a room. The hotel was kind enough to ensure I had a first floor room as stairs are difficult. There are quite a few first floor rooms, as well as a lovely parlor when you first come in. There are no staff on site except for cleaning staff, but I spoke with two of them and both were exceptionally friendly and informative - a good thing, because that's how I found out there was a room in the basement where you could get more pods for your Nespresso machine. I did have to look up using the machine online because the little diagram in the room didn't make sense to me. I did not appreciate not knowing in advance that there were no reception staff on site. I was supposed to receive an email with a check-in info, which I did not get until reaching out and getting that via text. That was when I realized that entry into the building and your room is with access codes. In fact, every contact during my stay was via text. I've never had that experience before, and while it worked out, I'm not certain I'd want to do that again. That's just the old lady in me. I know that many modern hotels do something similar with access codes or apps. The rooms are very old fashioned and lovely. In addition to my room, I was able to eyeball two rooms while they were cleaning, and they were all just as nice. My only concern was the electricity in the building, as I had difficulty charging my phone, and some of the lights seemed to be "iffy" when I tried to turn them on. The bathroom was very nice with room on shelves to place my things. The shower was one of those deep, whirlpool type tubs with a shower nozzle above. That wouldn't have bothered me so much except that there was no railing to hang onto while getting in, or one inside, so it felt quite dangerous. As a result, I only used the shower once. The soap/lotion/shampoo they use is a local product, and I admire them for doing that, but I'll admit that I didn't like it very much. That's just a personal preference. I totally missed the mini fridge in the room (where there was creamer for the coffee, alas) because it was in the closet and just looked like a tiny white box. No big deal; I should have realized. I would have given anything for one of those fold-out luggage holders to set my luggage on. Instead, I used one of the bath towels to cover the little fainting couch at the foot of the bed and put my case on there. It would be nice if there was an electrical plug by the desk so that you could do some work on a laptop. I loved the location, and would stay here again.

Stay away unless you want a tiny overpriced room, absolutely no customer service and substandard…read morebreakfast. Having paid 1400$ for 5 night stay 5 months in advance, I was disappointed with my room. It was dark and the tiny window looked out on 3 other windows to another building--2 feet away! Very claustrophobic! Called front office and asked if I could get an upgrade to a bigger room with a view. Was informed that there were no other rooms that day or the next ,but I could check with the front desk 2 days later. But I decided 2 days later I didn't want to take the time to move or pay more money. I learned that morning that they'd already changed my room to what turned out to be smaller, much older with dirty torn carpet. I was forced to move and although I was assured by 3 employees that they had removed charges for the "upgrade ", they went ahead and charged me extra and I got no response from my long email asking about it.

The only positive of this hotel was the location, it's near everything. The front staff was…read moreextremely rude, not helpful with any questions asked. The hotel is very run down, the shower head refused to stay up, consistently falling down, there wasn't a fitted sheet on the bed, only a flat sheet. And the whole place smelled musky and like cigarettes.

Hotel is alright. Check in guaranteed at 4 pm.....got to the hotel at 12 noon, really no…read moreexceptions. Friends at the Fairmont Frontenac was able to get in instantly when they arrived, I guess this is the difference between 4 and 5 stars. Customer service knew a big group was coming in, but only had one person at the check in counter, creating a massive line and wait time. Staff was friendly which was a plus. Hotel rooms are also relatively big and way bigger than other hotels in the same star rating or higher. A lot of conferences are held at this hotel and overall, I think that the service and hotel room was average and satisfactory.

The name sounds classy. The old world grey stone exterior of the hotel makes it look extraordinary…read morefrom the outside. The interior common areas are quite nice too, but the actual hotel rooms, while clean, but were boring and lacked personality and art. PROS: -Decent sized clean room and bathroom, but dull. -Mostly convenient location near restaurants and bars. Short walk to the Old Quebec city quarters, Plains of Abraham, the Citadel, and Musee de Beaux Arts. -Friendly staff -Outdoor jacuzzi and indoor pool, neither of which I had a chance to use. -On site car rental with Ace Rent A Car. CONS: -At $716(Canadian) it still feels a bit overpriced for what I got. But the price was on par with the rest of Quebec City. I'd probably stay here again...but I'd shop around before booking again.

My brother and I spent 3 nights at this Hampton in June of '26. The entire stay was an amazing…read morebeautiful experience and left us with wonderful memories. The rooms were spacious and the location was perfect. There is a pharmacy just steps away that the front desk told us about and that was a blessing. I want to give a shout out to the following employees who made our stay extraordinary: Leanna, Jessica, Kasandra and all the breakfast buffet staff. J'aime Quebec!

My first impression is that the rooms are spacious and clean…read more The check-in process was very fast and smooth as our reservations were made and paid for before our arrival and also the staff were fully bilingual. I had booked a one King Bed suite, which had most of the stuff I needed available in the room: coffee machine and coffee pods and teabags, microwave and dishes, body shampoo, shampoo and conditioner, body lotion, shoe sine cloth, iron and iron table and TV. The only missing was Q-tips that I requested a few times, but they couldn't provide it. The rooms are quiet and relaxing and the staff are friendly. They have breakfast buffet on the main floor, starting at va 6:30. And there's a restaurant on the side of the building on the main floor. And also other restaurants available alongside the street.