I was moving and wanted to get a few things cleaned before I packed them. In all of the chaos, I…read moreforgot to pick them up. She called me in California to let me know that they were still there. I really appreciated that and they did a fantastic job, most importantly.

This place advertises that they do drop off laundry and they do not. They also say they open at…read more7:30 and they don't open until 9am

My husband and I were visiting Chicago, and needed to do laundry: a surprisingly difficult task in…read moredowntown Chicago. Enter Master's Valet Cleaners. Located within the vast One Illinois Center building, this cute mom and pop shop provided us with friendly, fast service. If you get lost like I did, just call them, and they will direct you. The sweet woman working (her name escapes me), was able to wash/dry/fold all of our laundry same day, within a few hours, for a very reasonable price. We were staying at The Pendry, which is directly across the street. Highly recommended for anyone staying at hotels in this area.

I've been coming to Masters Cleaners for all my hemming needs, and I am consistently impressed with…read moretheir quality and professionalism. The owner is very friendly and not only does great work, she also always delivers on time - something I value greatly. I never have to worry about delays or mistakes. If you're looking for a reliable place for alterations or hemming services, Masters Cleaners is the place to go! Highly recommend!

Do NOT go here for your formal wear. They have now ruined two tuxedos by hot pressing the satin…read morelapels, even though I specifically said not to do it the second time, as I know their presses run too hot and will leave marks in the satin. They previously ruined a suit too --it looks like hot pressed the lapel when it was wet. I use this place for basic mens button down shirts and pants, as it's a convenient location. I don't trust them with more. The buttons often get cracked as they don't provide much care to the pressing. But it's hard to find a dry cleaner who doesn't do that in Chicago. Most places (like this) send the stuff off-site and don't control this. I also go elsewhere for tailoring.

DO NOT GO HERE!! Peter and his family are lovely people and I do really enjoy talking with them,…read morebut I will never go back here. To begin, the first time I went I had lost the ticket they gave me which someone else picked up, and ended up stealing my clothes. They came in and paid for my dry cleaning and I lost $2,000 worth of clothes. After offering very little to make it up to me, Peter (store owner) offered to dry clean my sweater for free, and when I went to go pick it up, he informed me he lost my cashmere sweater. In all fairness, the first incident was more of a fluke, but the lack of willingness to make it right, along with losing the one thing I had asked for as a consolation results in me never going back.

Had a gnarly stain in my Bears jersey after celebrating the playoff win over the Packers. They ran…read morea stain removal process three times and got it all out. Very helpful and great experience! Thank you!

Exceptional tailoring. My go to place when I need any alterations -- formal dresses to jeans…read more Great quick service.

Brought kimono style shirts (NOT A REAL KIMONO) to adjust the length - simply to make it shorter,…read moreit's a straight hem nothing complicated. I was charged $30 each because I paid cash but it would have been $35 each if I paid with a credit card. I dropped the shirts on Wednesday morning and they were not ready for pickup up until 5pm the following Friday! The work was OK but it's too expensive and it takes too long for such a simple job.

I needed some last minute alterations on a bridesmaid dress for a close friend's wedding in 2…read moreweeks' time. Given the short notice, I was worried that I wouldn't be able to get it altered. I called a couple of other shops, but they were all booked, and I started to make peace with the idea that I'd have to wear a dress with loose shoulder straps and dragging skirt. Luckily, I found Lynn at Lasalle Cleaners! She was very detailed with her measurements and made sure that everything fit perfectly. AND my dress was ready in less than a week! I'll definitely be coming back for more alterations in the future!

Absolutely love this place! Jessica is incredibly sweet, fast, and talented. I brought in a few…read moredresses that honestly needed a ton of work -- I basically asked for them to be completely altered -- and she delivered a perfect fit every single time. Jessica really knows what she's doing, and the results speak for themselves. There's a small changing/measuring room, which is super helpful for getting accurate fittings, and she takes the time to make sure everything is just right. On top of that, the cleaning services are excellent too. Clothes come back looking fresh and perfectly pressed. Highly recommend for both alterations and cleaning -- reliable, quick, and always a pleasure to visit!

The prior review should be removed as this is not a public drycleaner and should not be publicized…read moreas such. Based on the previous review, I went and was denied access.

This is my go-to spot for all Alterations…read more The staff here is very friendly and very helpful in terms of getting you the perfect fit. I bring all my blazers here and they are returned fitting perfectly. I've also had them hem my pants and sew on buttons and they always find a way to make things look great. A++ work for sure!

Ruined an expensive dress (none of the black marks were there when I dropped it off) and refused to…read moretake any accountability, attempt to fix it, or help make it right. They clearly does not care about doing right by their customers at all and should be avoided at all costs.

Horrible. Charged way too much and did half the job and then when I called them out on it I had to…read morewait a week and then they tried to tell me I had to pay an additional $25. Then I argued and he said he would do it. Picked it up today and it still looks like garbage. The sleeve is barely hanging on. I will never go here again. I'll go somewhere that can actually do the job. Pure garbage do not recommend.

I dropped a pair of jeans off and a dress 3 weeks ago for alterations. He told me it would be ready…read morethe following Friday. However I was out of town for a work event so I was not able to retrieve the items until the following Thursday. I went for pick up and the owner apologized and told me that it was still at the alterations place an hour away and that he would bring it in tomorrow. (A week after it was supposed to be finished). He also insisted that these items would be free of charge because of his mistake and the inconsistency. Mind you, I have a wedding to go to tomorrow and a flight that leaves at 5 am. so I told him that I cannot wait until tomorrow, and the fact that it's over a week late is not my problem but his. I offered to pick it up and he said no, he would bring it to the shop. Well I get there to pick it up from the cleaners and he proceeds to tell me that it will be 88$. How? When you were late and you just said it was free. Meanwhile I told him that was ridiculous and he charged me 60$, only for me to try it on at home and see the end result (see photos attached) . I went back and showed him, he gave me a refund. But moral of the story, I went through hell and back for jeans I can't even fit anymore since they took the butt in and all I needed was the waist. And now I have to go to Walgreens and get an emergency sewing kit to fix the top od the dress. Thanks Wabash cleaners.