Our family recently moved to the area and I was looking for some pizza for delivery. I used Google maps and found Granelli's Pizza. I called to place an order and found out I would have to pick it up because they do not deliver. I was told that I would have to pick up at 12:00 because they had about 18 pizzas ahead of me. No problem, I picked up a large "Meatsa" and a large "Kitchen Sink". While there I checked out the restaurant for dine-in options. It looked like a nice little restaurant however very hot without A/C.
It turned out that we all loved the pizza and would compare it somewhat to Mannie and Bo's from Golden.
Not less than a week later, on a Sunday ~6:00PM we dined in and had another "Meatsa". The place was very busy and the service was extremely slow. The waitresses seemed to be very frazzled. We also noticed that when you seat yourself, the wait staff does not know who came in and in what order, and we ended up placing our order much later than two other tables that came in AFTER we did. No biggie, I noted to myself that when you come to Granellis, don't be in a hurry. We had a great pizza with slow service. The cheese these guys use is the best and reminded me of my local pizza joint in my hometown, Alfano's Pizza of Oregon, IL that was part of the Pizza Connection.
Last night we took my son and his girlfriend to Ganellis and that is when it all changed for us. I made sure me and my guests were there early so we had time to wait for what I explained would be slow service. They seated us this time, which I liked because we got the menus without asking the waitstaff for them. Our party of five ordered a Meatsa and a white pizza with pepperoni. We also had two draft beers for the two of us dudes, and his girlfriend had a spiked lemonade from the menu. It was Saturday night and they were somewhat busy, but not all tables were full. The waitress could not do the math on my son's girlfriends ID, but it seemed like she finally figured it out.
When the waitress delivered our drinks, she asked to see my son's GF for her ID again. Maybe she was practicing for a math test? :-)
Out meatsa pizza came out first after approximately 40 minutes and the white pizza 5 minutes after. We mentioned to the waitress that it was supposed to have pepperoni. She proceeded to check her note and said "yep, I messed up". She offered two options for us and missed out on the third. Our options were "bring a side of pepperoni" or "have them put pepperoni on the pizza and run it through again". Neither of these was appealing to any of us and were surprised there was no offer to remake the pie correctly. I said, "yeah a side of pepperoni is OK I guess." When she brought out the pepperoni, we ordered another round of drinks. When she came out with the drinks she must have noticed that we were not eating the white pizza and talked us into running it through again and adding pepperoni. We thanked her for the suggestion and she ran it through again.
The white pizza finally showed itself again. It was like a zombie pizza, it just wouldn't go away. Now it was brown on the edges and looked like a Tontino's frozen pizza cooked by a child. She mentioned that she spoke with the manager and they were taking 20% off of this bad pizza. I thanked her and then ordered a third beer casue the place was hot (no A/C) and everything was taking some time. When our waitress delivered my beer, it was like 1.25" from full. None of them had really been full, this time it was obvious, so I mentioned it to her. She took it back and filled it.
No one was eating the white pizza and we made the decision to order a "Meatsa" to go. We were ready for another 30 minutes of waiting but the dinner rush was clearing out. I asked the waitress if she could do better than 20% off on the pizza because we had eaten less than 10% of the pizza with all the slices (squares) still on our plates and we had no intention of taking it home. She said she would ask the manager. She came back and then told us that the manager was empowered to only deduct 20%. I asked to speak with the manager and that's when the S%^t hit the fan.
The tattooed faced manager came out, we showed her the zombie pizza, and highlighted the fact that we had eaten less than 10% but were being charged for 80% of the dumpster-fire pizza. (of course I didn't use those terms) She came in hot to begin with and stated that they had offered to re-make the pie and we laughed that the offer was never made. I parroted the two options given to us.
We also mentioned that we had been very patient with the slow (lack of) service and she rebutted that they were very busy and that the place was slammed for a Friday night. I made the mistake of telling here that it was "Saturday, all day", and that must've really pissed her off. She then proceeded to tell us to pay our tab and get the "F" out. I was shocked that I was being talked to like this but then looked read more