Sales Manager Bovier increases price in final paperwork. Be careful he will attempt to take advantage of you. I will never buy a vehicle from them, and I am in the process of filing a complaint with the Better Business Bureau. read more

Extremely rude and squished my blunt i had in my car. Lucky I didn't flash tf out. has had so many problems with my car, and then service from employees has always been extremely shitty. this location should have an entire change of staff. Except for the very nice hispanic cleaning lady, that no one working there would greet When she spoke. something needs to change. I wouldn't have posted this if yall didn't squish my blunt. That's mad lame and whoever did it most definitely has a boring miserable life And im sure it will stay that way. read more

Everything, the entire staff . We bought a car from them and they neglected to disclose the over 20k worth of repairs needed on it.. So either they deliberately didn't disclose the problems or they didn't inspect it in any way before selling it., I was told by 3 different mechanics that it was a very unsafe, dangerous and one actually said deadly car.. I have called many times only to be told someone will call me back. No one has. I went up there and have not been able to speak anyone.. They are nothing but liars ... read more

If I could I would give zero stars. The salesman made Al Bundy look good. Tried to sell us a truck without a cadillac converter. He was too busy, acting like the high school quarterback, saying all the stuff that he has sold instead of listening to the customer. Nobody gives a rats azz about your prior sales or the dealerships prior sales. We only care about what we are there to look for that is all. So maybe you should open your ears and listen to your customers instead of spending your time bragging. I would not trust this place to buy a bicycle from much less a vehicle. read more

DO NOT go to this dealership for a service. I had an appt at 7:30 am got there a few minutes early and walked into the service dept. The man and women sitting at the desk were rude and didn't aknowledge I was staying there. I waited and hour and a half for an oil change and tire rotation. Then when I went to check out the lady I think was Beth was typing away on the computer and I stood there for five minutes while she ignored me. I finally paid and not even a thank you or have a good day. Do better! you work in customer service! Then while I was driving down I10 my hood came open because the tech failed to latch my hood! read more

I can't say enough good things about the parts department. I was having an issue with my truck and was broken down at a truck stop. They went above and beyond to find what I needed and even delivered it to me. Thank you so much! God is great!! read more

Bought a used truck from them and 4 days after buying I checked over the truck since I was rushed and found that the windows will not roll up from the back only will from the drivers seat, bushings are missing in the rear shocks and rack and pinion has torn boots and will lock up on you when you turn. The steering locked up on me and caused me to almost hit 3 vehicles and almost run in a ditch. They refuse to fix the issue and say we have already put to much money into the truck. They will put you and your family in grave danger just to make a buck. Don't do business with these people I now have had issues with both Granger CDJR and Granger Chevrolet. TAKE YOUR BUSINESS, MONEY AND TIME ELSEWHERE!!! read more

Cristina in service is always great and easy to work with. We have been working with her and the rest of the service for years. Any minor problems (which happen) were quickly and professionally resolved. We will continue to work with them well into the future. read more

They're an absolute joke. I've tried two different times to deal with them. Each time worse than the last.

I purchased a used 2018 Ram from Granger in Orange and worked with a salesman named Alex Yates. I had high interest in a truck so we took it for a test drive. During the test drive, I mentioned to Alex that the 8.4 uConnect screen looked like it had a chip or crack in the top right corner. He assured me that it was only some tape and would be taken care of when the service department would detail the truck upon purchase. We came to a consensus on a price and a deal was made. My wife and I were very excited as we drove home, but 20 minutes down the road she tried to put presets into the radio. Literally as soon as she touched the screen it started jumping all over the place and not staying on a radio station. It was as if someone was touching the screen when nothing was touching it. The radio/uConnect screen was completely useless. I got in touch with Alex at Granger the same night I bought the truck and he denied having any knowledge of any issues with the radio. I told him I knew it wasn't their responsibility to make things right with me, but this type of customer service goes a long way when making things right with the customer. He said the best he could do was sell me a new radio (mind you this is LESS THAN 24 hours from purchasing) and the labor at cost which would be roughly 850-900 dollars (even though I gave them $1500.00 down less than 24 hours before and being stuck with a 6.5% interest rate). He then said they had absolutely no room/money left over to fix this. I know it is not their responsibility to fix this since I didn't get a warranty with them (would have cost a ridiculous 50.00 per month added to my note), but with my prior experience in the past, some of the dealerships I have worked with (Bayshore in Baytown and Classic in Beaumont) have bent over backwards to ensure everything was right with my vehicle before I left. As a matter of fact, when the air conditioning in my wife's car went out within 48 hours of purchasing a used car at Classic, they gave her a loaner for the duration it took to fix the AC and didn't charge her a dime. That is true customer service. I can't know for sure if Granger knew they were selling me a faulty radio, but my message to any buyer is to be wary... these people only want your money; not your business. Granger is borderline fraudulent and now I am stuck with a broken radio/uConnect screen in a 3 year old truck that was sold to me. Granger will nickel and dime you even to the tune of 800 bucks even after you just bought a nearly 30,000 dollar truck from them. read more

Not the best place to buy a new vehicle, they advertised a truck I wanted, went to dealer was told that it was out as a loaner, I asked about another truck, oh a salesman has the keys to it and he is not in today, so they suggested another truck to me which was also out as a loaner but they could get it back that day, well waited no truck, after being told the second day the truck was on its way back and got there at the time they asked me to be there, sales person was busy with another customer so gave me to another sales person that didn't know what was going on. I asked if the truck was there, no but it is on its way, wanted me to fill out some paperwork, I told them I was not signing anything for a truck that may or may not exist, call me when the truck comes in so I can test drive it, well receive a call the next day and said the truck will be ready for me to come in and fill out paper work, I told them forget it. I will drive all the way to Houston to get a new truck, so much for buying local. Stay on I-10 until you get to Houston, you can wave at the sales people as you pass by. P.S. don't let them run your credit either, I got 5 dings on credit report for 5 hard inquiries now I have to try to get off my report. read more