I was very lucky to be able to get a same day appointment when the urgent care I was at decided I…read morereally should see an ophthalmologist for my swollen infected eye. I was initially helped by an optometrist for some preliminary screening before the doctor came in and she was great. Personable and kind. Then I met with Dr. Pingree who was able to diagnose the problem. He is very personable as well and easy on the eyes and I felt like I was well taken care of. Going back in 2 weeks for my clogged oil gland to be drained. It could have been a much worse problem. I really looked like hell.

Steer clear this this clown show. No clue what they are doing, glad they never looked at my eyes…read more Called to schedule an appoint asked if they take my insurance, great lets schedule. 20 text reminders about my appointment nothing about any paper work. Get there we need paper work and your insurance . hand he my card Oh we don't take that. On the phone you said you did?? Then tried to blame me. several people in lobby also having issues with the front staff.

It is not surprise that Dr. Smith has 5 star reviews! I had an emergency eye issue on Monday. I…read morecalled in and the kind lady who answered my call and schedule me for a 2:00 p.m. appointment with Dr. Stacy Smith. I was treated so well by the Staff, Front Desk employees and the Nurse who checked me in and then Dr. Smith, who was beyond wonderful! Dr. Smith checked my eye and figured out what was wrong with my eye and took great care of me. I am beyond happy with their service. I highly recommend going to see Dr. Smith! Thank you!!!

Great staff. Dr. Smith is very competent, caring, and genuinely interested in your optical health!read more

I got LASIK yesterday afternoon. The level of information and care is incredible…read more I was a little nervous because of how blind I already was and those "what ifs" start creeping in about what if it gets worse or I end up completely blind instead of the already mostly blind. Everyone there makes you feel so at ease. Dr. Passi is awesome. You can tell he has the experience, knowledge to get what needs to happen done and forethought of everything you may ask, answered. One of my favorite things about Dr. Passi was his complete honesty, just enough fluff to make you comfortable but at the same time, made sure you understand what's going to happen, what needs to happen afterwards and realistically what to expect after treatment and that's ultimately what he's logically there for. The expertise in this area, and he more than knows his craft. Last night oof, he was right, I was wrecked but after following directions of medicated eye drops every 2 hours and wear the covers with the correct amount of ibuprofen- Tylenol ratio, I was totally fine this morning (I took melatonin too because it never hurts to want to not wake up constantly) I'm sure Hoopes is great BUT I also would say there's definitely not just a single place to go and don't rule this place out. I personally loved loved it.

What an amazing group of wonderful people at the Eye Institue of Utah, every person I met with was…read moresuper nice. I had cataract surgery and had Multi Focal lenses put in. My Doctor was Dr. Passi he was amazing, I told him after I had my second eye done that I got a little teary eyed on my drive into my post op appointment, I said "Did you know leaves are not just green and have many different shapes and rocks have lines that make unique patters, that yellow really is a pretty color and the sky was so blue and the clouds were so white. Colors are so vibrant it's just been amazing the difference. And a special shout out to Becca who scheduled my surgery was the sweetest funniest, caring human ever, she goes out of her way and gave 110%. I highly recommend the Eye Institue of Utah you wont be disappointed .

Shocked to see such poor reviews here. Dr. Mark McKay was my eye doctor and he was the best I have…read moreever seen in terms of attentiveness and demeanor. I recommend him to anyone wanting to see a real pro for eye care.

My experience with the exam process, surgery scheduling, and staff at the Moran Eye Center was…read moreextremely disappointing. Unfortunately, I felt that the doctor, anesthesiologist, and assisting staff demonstrated very poor bedside manner throughout my care. I was originally scheduled to have surgery on my second eye two weeks after the first procedure. However, my surgery was canceled without any notification from the scheduling department. When I called the day before surgery because I had not yet received my surgery time, I was informed that I was no longer on the schedule due to missing a postoperative appointment. What was most frustrating was the lack of communication and accountability. Initially, I was told they would likely be able to correct the issue pending approval from Dr. Pitha. I then received an email confirming surgery for the next day, along with an estimate and payment request. However, only a few hours later, I received another call stating that Dr. Pitha would not allow me to be added back to the schedule because of a "hard stop" on the schedule. In the end, I'm grateful things worked out the way they did because I chose to move forward with another surgeon. I had my surgery performed at the Eye Institute of Utah by Dr. Ian Christensen, and the experience was significantly better. I would highly recommend exploring that option for cataract surgery or other eye procedures. Based on my experience, I would caution others against assuming that being affiliated with the University of Utah guarantees a high level of patient care or organization. Unfortunately, my experience was marked by poor communication, disorganization, and a lack of professionalism. The only reason I gave one Star is because there was no other option.

I've been going to west valley vision source for two years now, I take my daughter there as well…read more we will never go anywhere else. every time we call or go in gladys seems to be the one we talk to or see, shes always so welcoming and she takes her time and answers all your questions. she is so friendly and it's just so easy to talk to her. 5 stars isnt enough. thank you Gladys for being so amazing.

The front desk people took forever to attend me one of the lady's was on her phone the whole time…read morethe other one was talking on the phone while there was an other person also waiting.

Receptionist was horrible. Couldn't find my insurance carrier because she was looking at medical…read moreinsurance, not vision insurance. Of course my insurance benefits were denied because she was looking at the incorrect paperwork. Asked for her to email me a copy of my denial form and she sends me copies of my medical insurance, had the nerve to act like it was my fault. The appointment started off bad and never improved.

Steph at reception this week couldn't find my account from a Dec 2024 contact purchase, but then…read moreColton- Dr. Bethany Gillett's husband, helped me get glasses and said he had no problem finding it. Oh well...

Dr Gayer is the bomb. Do they say that anymore? Dr Gayer is so kind, patient, and knowledgeable…read more Did I say patient? Yes, patient. I can be a difficult eye patient, with all the machines, and probing, and prodding around my eyes. Each time they remind me that I need to get my eyes dilated, in order to have a proper eye exam. When I make my eye appointment it is during banker hours, and therefore I have to get back to work. I haven't had my eyes dilated for a few years now, due to the downtime, it takes for your eyes to be able to read printed words. I just found out that they are open on some Saturdays, and that I could make a Saturday appointment, that way I wouldn't have to take anytime off work. On a less than positive side, Keirsten the assistant, was very condescending, and borderline rude. I would also, like to see the "intake" machines updated. They remind me of old school eye exams where you covered one eye with your hand.

Dr Parker is amazing!!! i recently had cataract surgery on both eyes. He was so professional and…read moreinformative. i was unsure as to which lens to go with. I ultimately went with mono vision And am so glad I did! Dr Parker educated me on all my options, not swaying we one way or another. He truly wants to lay all out in the line with as much info as available. To me that is a truly great Dr! i recommend him to anyone needing eye sugeries or treatments. He is top notch in my book!!!!

Dr. Corey Miller and his wonderful staff have my eternal gratitude. A simple cataract surgery…read moreturned into something much more serious due to an error by another surgeon. Dr. Miller took extra time, having me come in twice for measurements to make sure he was clear on all the challenges in removing my cataract without tearing a larger hole in my eye. It's a terrifying thing, pondering if you're going to lose the vision in your eye. But because Dr. Miller was so precise, prepared and concerned, he was able to successfully remove the cataract, put in my new lens and save my vision, even with all the attendant risks. I don't know how to thank him enough for his concern and his skill. He told me, "I will take care of you like you were a member of my family," and I believe him. His sincerity, skill and kindness cannot be overstated. If you're having retinal complications, you need to see him before making any other moves. Thank you again, Dr. Miller! You are amazing.

The staff and Dr. Miller are fantastic! Explained everything very clearly and made sure the…read moreinformation was understood. Dr. Miller explained everything in regular terms vs throwing a bunch of medical terms at you. Not once did anybody ever talk down to you.