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    Granite America

    5.0 (2 reviews)
    Closed 10:00 am - 2:00 pm

    Services - Granite America

    Countertop refinishing

    Countertop repair

    Granite America Photos

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    3 years ago

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    Menards

    Menards

    2.5
    (66 reviews)
    $$

    My earliest memory of Menards is of an old boss of mine complaining about them. So, I avoided…read moreshopping here for the next 20+ years of my life. But I needed lumber for a small home project and Lowe's and Home Depot aren't really enjoyable for me either. Truth be told, I hate most large home stores and prefer neighborhood hardware stores like Ace. But with no Ace or lumberyards close by, I'm stuck with these places. This Menards is actually pretty nice. Its huge size isn't a detriment, because I can usually find what I need here more easily than at Lowe's for some reason. The people who have helped me out have been really nice too. This Menards sells furniture, seasonal stuff, even packaged food items. Their service departments, like cabinetry for example, are much easier to find than at Lowe's. My favorite thing about this store is they have a discount lumber section with odds, ends, stuff with big knots, stuff that was cut or milled a little wrong, etc. It's priced starting at like 99 cents a board and if you're just building something like a workbench you don't need perfect lumber. They had a pretty nice sale recently and I got a bunch of carpentry tools at a good price. The store is clean and well organized. I'll keep coming back.

    I rarely leave negative reviews, but my experience with Menards has been one of the most…read moredisappointing customer service experiences I've ever had. I purchased a nearly $3,000 Maytag refrigerator from the Tinley Park Menards and also purchased the water line that I was told was required for installation. When the delivery contractor arrived, he told me the Menards water line was not needed and refused to complete the installation unless I purchased another water line directly from him for $20 cash. Feeling I had no choice, I paid him. Later, I discovered the Menards water line I purchased was never installed. When I returned to the store to request a refund, I was told by management that if the Menards water line wasn't installed, it could void my refrigerator warranty. The delivery person then claimed he had installed it, even though I was standing in the store with the unused water line I was trying to return. The installer even sent photos to support his claim, but those photos did not show that the water line purchased from Menards had actually been installed. Only after my husband informed the manager that our home's security cameras recorded the entire installation and conversation did the manager acknowledge there had been "confusion." Instead of correcting the problem, I was told I would have to hire and pay another company to complete the installation properly. The Supposed GM at store level stood behind the lie . To make matters worse, this all came after a troubling experience at the Homer Glen Menards while trying to purchase this same refrigerator. As a longtime Menards Contractor Account customer and business owner who has spent hundreds of thousands of dollars with the company, I expected professionalism, honesty, and accountability. I am extremely disappointed by the lack of communication, the conflicting information, and the refusal to stand behind the installation service I paid for. I have asked Menards' Executive Office to investigate this matter, including the actions of the delivery contractor and the handling of my complaint by store management. I hope no other customer has to go through this experience.

    Granite America - countertopinstall - Updated July 2026

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