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    Allied Building Products

    5.0 (1 review)
    Open 6:30 am - 4:00 pm

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    Menards

    Menards

    2.6
    (67 reviews)
    $$

    I found this store as the largest gone hardware store in the region they also have large carpet…read moreselection and very affordable prices

    I rarely leave negative reviews, but my experience with Menards has been one of the most…read moredisappointing customer service experiences I've ever had. I purchased a nearly $3,000 Maytag refrigerator from the Tinley Park Menards and also purchased the water line that I was told was required for installation. When the delivery contractor arrived, he told me the Menards water line was not needed and refused to complete the installation unless I purchased another water line directly from him for $20 cash. Feeling I had no choice, I paid him. Later, I discovered the Menards water line I purchased was never installed. When I returned to the store to request a refund, I was told by management that if the Menards water line wasn't installed, it could void my refrigerator warranty. The delivery person then claimed he had installed it, even though I was standing in the store with the unused water line I was trying to return. The installer even sent photos to support his claim, but those photos did not show that the water line purchased from Menards had actually been installed. Only after my husband informed the manager that our home's security cameras recorded the entire installation and conversation did the manager acknowledge there had been "confusion." Instead of correcting the problem, I was told I would have to hire and pay another company to complete the installation properly. The Supposed GM at store level stood behind the lie . To make matters worse, this all came after a troubling experience at the Homer Glen Menards while trying to purchase this same refrigerator. As a longtime Menards Contractor Account customer and business owner who has spent hundreds of thousands of dollars with the company, I expected professionalism, honesty, and accountability. I am extremely disappointed by the lack of communication, the conflicting information, and the refusal to stand behind the installation service I paid for. I have asked Menards' Executive Office to investigate this matter, including the actions of the delivery contractor and the handling of my complaint by store management. I hope no other customer has to go through this experience.

    Allied Building Products - buildingsupplies - Updated July 2026

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