Chris is the best! She went above and beyond to help us find the products we needed. Many of the…read moreitems we needed were not available from the manufacturer for a few months. Chris called stores all over their network to find the products and get them shipped in time for our remodel. One crucial set was lost in shipping so Chris checked daily until she found it and had it shipped to us within just over a week. We felt that Chris was not only knowledgeable about solutions for us but that she really cared about meeting our needs.

I really struggled with whether to give 2 or 3 stars -- unfortunately, my experience didn't align…read morewith many of the glowing reviews. I hired Atlas Kitchen & Bath to remove a tub/shower combo and install a walk-in shower, along with a kitchen backsplash. I chose them based on reviews and the desire to support a local business. The estimate process started off a bit awkward -- the estimator (TK) arrived significantly earlier than scheduled while I was working from home. He gave a reasonable quote and said the price could vary depending on tile choice. He mentioned the shower door and head installation were included, but didn't clarify the hardware wasn't. That became a surprise \$2,000 extra later. The showroom experience was mixed. The staff were patient as I tried multiple samples, but when I asked if they had a visualizer app or site, I was told no -- only to later discover the tile manufacturer *did* have one, which they acknowledged after the fact. Why not share that upfront? Once I made my selections, I returned to get a final price, expecting a reduction since I chose less expensive tile. Instead, the price stayed the same due to "more complex shower floor tile." I took the weekend to think it over and then decided to proceed. That's when I learned -- for the first time -- that they only accept cash. I had to confirm multiple times. It was off-putting and almost made me cancel the project. When I asked again during contract signing if I could pay by credit card, I was told they had been "screwed over" in the past. That didn't sit well, since there's no protection for me as a customer if things went wrong -- but I reluctantly moved forward. Scheduling was not proactive. I was simply *informed* on a Friday that they'd be starting the following Tuesday -- no actual appointment made. The two installers were nice and respectful, though often worked late into the evening or arrived late despite saying they'd come early. As the shower was nearly finished, I was asked about the curb top. I had no idea what that meant -- they'd told me they would choose a complementary option. Apparently, nothing had been ordered. I ended up finding something myself at Lowe's that they installed. When the work was declared complete, one of the installers said, "I need lunch" and left -- without completing a walkthrough. Upon inspection, I noticed unfinished drywall/paint, nicks in the wall, a shower door that didn't fully close, scratched tile, and some damage to items in my garage. When I reached out, I was told I should've addressed it when they were here -- but I wasn't given that chance. One of the installers returned unexpectedly the next day while I was on a work call. He fixed a few issues but left others undone. When I followed up again, they said someone named Ozzy would come inspect. He's praised in other reviews, but I hadn't met him. When Ozzy arrived, the first thing he said was "I'm here for the check." I asked if he was here to inspect, and he said no. After I explained the outstanding issues, he offered to deduct \$150 for the damaged items in the garage -- then asked if he could *have* them. I was so frustrated by that point, I just gave them to him along with the check. Both the shower and backsplash look good overall, but the experience was far from smooth or customer-focused. I'm still repainting my walls and living with scratched tile. If I could do it over again, I wouldn't choose Atlas. If you're considering them, I hope my experience helps you make an informed decision.

was so very please with their professionalism, the staff friendliness and helpfulness. Never had a…read morebetter experience with any business or and people, they are amazing.

All-In Granite 109 Poplar Hill Dr…read moreJohnson City, TN 37604 * Phone number (423) 268-7004 * Business website all-ingranite.com August 2016. We had the new granite installed. I called twice in August after the sealer dried to inquire about the rough spots/pitted area or what appeared to be chips on the granite. Most of issues seemed to be at the edges, perhaps in transportation. Owner told me he would stop by the following Friday and he never showed. My husband called about a month ago and the owners wife stated that they lost one of their workers but that in a few weeks the owner would stop by. Also asked if there was enough left over for two cutting boards. As of this writing 90 days has past and no contact from the owner or his wife. 10-29-16 - Larry the owner stated that he would stop by Saturday afternoon. Well as of 6:00 PM, NO SHOW. Now a few days short of 90 days and the granite has not been repaired. This writing is also being filed with BBB as a complaint.

Larry and his crew from All in Granite came out this past Tuesday and installed granite counter…read moretops for our kitchen and bathroom. The granite was all one piece and it transformed the looks of our kitchen and bathroom from plain to fantastic. We love it!! What impressed us was the timeliness of the process, and the professionalism, efficiency, and helpfulness of the staff. The price was also very reasonable. Thank you, All in Granite.

On 5-13-25, I bought a pre-assembled CharBroil gas grill (on sale for $50 off regular price). When…read moreI got it home, I found: 2 parts installed backwards, 2 parts missing, & 1 part only connected on 1 end. I had to go back on 5-14-25 to scavenge a missing part from 1 of their other grills. I fixed all of the 5 errors myself. I discussed the issues with a store manager & showed him my photos of the errors. Caveat emptor.

I don't know when you started teaming up with Angie's for all installation products, but It has…read morecost you a loyal customer of 33 yrs. Who has spent thousands of dollars especially at the Jonesborough Tennessee location. I bought a new Kohler toilet.Iask if they could install it. Yes we out source with Angie home improvement. I will make this the date given was 3 days later. After anout 4 text changing the time and the last one being at 8p.m. and then a complete no show with no call or explanation. Next day I call Angie's to see what happened with no explanation but so sorry! They give me a new appt. For 3 days later and no charge. To compensate. @3:00p.m. I ask for momore texts just call if a problem. Wiil changed window of time text 3 times. Went back to original time of 3:00p.m. and at 3:05 texted appt. Has been cancelled and rescheduled for 5 days later. I called refused and demanded a refund! I paid cash but it will take 5 days to get the refund approved and ready. If Lowe's doesnt take back charge of their own customer service, all of their stores will be closing instead of just 50.

Joseph and his crew saved our remodel when the recommended contractor from our insurance company…read moredropped our job. They not only completed our remodel they built the custom cherry fireplace mantle. We love our living room and it's exactly what we were looking for to update our home. They've also repaired our garage door and surround when our son drove the family van into the garage frame. Joseph and his crew are easy to work with, clean thoroughly and are professional in their behavior.

I submitted a request online in November 2024, looking for someone to repair damage from trees…read morehitting my roof. Joseph (owner) responded and we scheduled a site visit. He didn't show up for the initial appt., and rescheduled for the following week- even then he was an hour late. We discussed the repairs and he said he would email an estimate. After hearing nothing for weeks, I reached out to him and he said he would have it by the end of the week. The following week, I reached out again and finally received an estimate. From there on, I would hear NOTHING from him unless I initiated contact. Then the excuses started.. I dealt with this man for three and a half months, with him ghosting me the entire time. At no time did he ever fulfill a promise, or meet a deadline. The last straw was him AGAIN failing to provide information on the repair. That was Feb. 25, and, you guessed it, CRICKETS! I have to wonder what part of "Do It Right" applies to his business.

Ordered our appliances(supposedly in stock items) at the beginning of January. Sales associate…read morestated delivery date of 4/9, it's 4/25 and still haven't received our items. After second time of contacting company sales associate returned call and stated that some of the appliances wouldn't not arrive until July and that wasn't set in stone. when I questioned her about the items supposedly being in stock she became defensive and stated that she never said that(she did) and that if I wanted a refund I could do that. I explained to her that I've been waiting 5 months and if I cancelled now I would have to start over somewhere else. Unbelievable

From the owner: Whether you're designing a new home or renovating a single room, Ferguson Home offers an unmatched…read moreselection of bath, kitchen, and lighting products by renowned brands, ensuring you'll find everything you need for your project in Johnson City, TN. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.

Cassie at Dockery was so friendly and helpful in us picking out the carpet and then her two…read morefastidious installers were on time & made quick work of the installation in less than four hours! I'm so happy for the service and the price we paid! Highly recommend Dockery Abbey!

Phenomenal customer service and an awesome product, highly recommend Dockery Abbey Carpet &…read moreFlooring!!! We worked with Mark from our very first visit to the store front. He is extremely knowledgeable and helped us choose the best carpet product to stand up to a 100-year-old home transformation. Mark gave us an initial estimate that was not only affordable but included a much better product than any other local competitor. Mark followed up at our home for measurements and we were able to get an install date around two terribly busy schedules. In fact, they even called and offered to work around an install date convenient to our schedules within at least a one-week schedule. Mark's install crew did a full demo of our current flooring, and haul away. Even though our old flooring had been installed poorly and required a tremendous amount of extra labor, Mark stuck to his word and it was all included in our price. I will be referring Mark and Dockery Abbey Carpet & Flooring to all my friends and family and it will be the only flooring store we use from now on.

We originally purchased quartz countertops through Home Depot in Hendersonville, NC who then…read morecontracted with Preston Woodworking. We were given a 4 week time frame for completion, but it was a full 10 weeks before the counters were ready to install with no word from Preston or Home Depot about the delay. Unfortunately, the original template was done incorrectly and the stone cut incorrectly. The seams on the upbar and lower counter did not match, nor did either one match the corners on the wall. Nevertheless, the installation crew spent a full day installing it and tried to pass it off as acceptable. We immediately contacted Home Depot who then contacted Preston to fix the problem. It was several days with no contact from Preston. We tried to contact the manager of the stone department, but never did hear from anyone from Preston until they sent the owner of the installation company and someone to re-template. The templater pointed out significant errors in the original template and criticized the installation crew for knowingly installing an improperly cut stone, yet they sent the same company out for the second install. It was another 7 weeks after the original installation before the counters were re-done for a total of 4 months. Not once during the entire 4 months did ANYONE from Preston management contact us, even after multiple emails voicing our complaints with the quality of work and the extended delays. The second round produced a barely acceptable final cutting with a sloppy installation of the sink (glue seeping out from behind the caulking as it dried) which my husband had to repair. We tried to pursue a discount to compensate for the extended delays, poor quality work, and multiple days off from work to deal with correcting the problem, but again we got NO response. Home Depot finally was able to get them to agree to an insulting $300 discount, which amounted to less than 10% of what we paid. Take your business elsewhere. This business uses incompetent crews and there is no customer service to fix their sloppy work.

From the owner: Preston Woodworking manufactures and installs commercial and residential cabinets and countertops…read more We are a company of creative designers, skilled craftsmen, and conscientious customer support personnel - all dedicated to fulfilling your cabinet and countertop needs with superior quality and gracious service. We are the region's top fabricator and installer of granite countertops. No other company located in the Tri-Cities, Tennessee region can match our in-house facilities to create the precise style and quality you want for your home or business. If you want to eliminate the middleman, this is the place to start.