I really struggled with whether to give 2 or 3 stars -- unfortunately, my experience didn't align…read morewith many of the glowing reviews. I hired Atlas Kitchen & Bath to remove a tub/shower combo and install a walk-in shower, along with a kitchen backsplash. I chose them based on reviews and the desire to support a local business. The estimate process started off a bit awkward -- the estimator (TK) arrived significantly earlier than scheduled while I was working from home. He gave a reasonable quote and said the price could vary depending on tile choice. He mentioned the shower door and head installation were included, but didn't clarify the hardware wasn't. That became a surprise \$2,000 extra later. The showroom experience was mixed. The staff were patient as I tried multiple samples, but when I asked if they had a visualizer app or site, I was told no -- only to later discover the tile manufacturer *did* have one, which they acknowledged after the fact. Why not share that upfront? Once I made my selections, I returned to get a final price, expecting a reduction since I chose less expensive tile. Instead, the price stayed the same due to "more complex shower floor tile." I took the weekend to think it over and then decided to proceed. That's when I learned -- for the first time -- that they only accept cash. I had to confirm multiple times. It was off-putting and almost made me cancel the project. When I asked again during contract signing if I could pay by credit card, I was told they had been "screwed over" in the past. That didn't sit well, since there's no protection for me as a customer if things went wrong -- but I reluctantly moved forward. Scheduling was not proactive. I was simply *informed* on a Friday that they'd be starting the following Tuesday -- no actual appointment made. The two installers were nice and respectful, though often worked late into the evening or arrived late despite saying they'd come early. As the shower was nearly finished, I was asked about the curb top. I had no idea what that meant -- they'd told me they would choose a complementary option. Apparently, nothing had been ordered. I ended up finding something myself at Lowe's that they installed. When the work was declared complete, one of the installers said, "I need lunch" and left -- without completing a walkthrough. Upon inspection, I noticed unfinished drywall/paint, nicks in the wall, a shower door that didn't fully close, scratched tile, and some damage to items in my garage. When I reached out, I was told I should've addressed it when they were here -- but I wasn't given that chance. One of the installers returned unexpectedly the next day while I was on a work call. He fixed a few issues but left others undone. When I followed up again, they said someone named Ozzy would come inspect. He's praised in other reviews, but I hadn't met him. When Ozzy arrived, the first thing he said was "I'm here for the check." I asked if he was here to inspect, and he said no. After I explained the outstanding issues, he offered to deduct \$150 for the damaged items in the garage -- then asked if he could *have* them. I was so frustrated by that point, I just gave them to him along with the check. Both the shower and backsplash look good overall, but the experience was far from smooth or customer-focused. I'm still repainting my walls and living with scratched tile. If I could do it over again, I wouldn't choose Atlas. If you're considering them, I hope my experience helps you make an informed decision.

was so very please with their professionalism, the staff friendliness and helpfulness. Never had a…read morebetter experience with any business or and people, they are amazing.

All-In Granite 109 Poplar Hill Dr…read moreJohnson City, TN 37604 * Phone number (423) 268-7004 * Business website all-ingranite.com August 2016. We had the new granite installed. I called twice in August after the sealer dried to inquire about the rough spots/pitted area or what appeared to be chips on the granite. Most of issues seemed to be at the edges, perhaps in transportation. Owner told me he would stop by the following Friday and he never showed. My husband called about a month ago and the owners wife stated that they lost one of their workers but that in a few weeks the owner would stop by. Also asked if there was enough left over for two cutting boards. As of this writing 90 days has past and no contact from the owner or his wife. 10-29-16 - Larry the owner stated that he would stop by Saturday afternoon. Well as of 6:00 PM, NO SHOW. Now a few days short of 90 days and the granite has not been repaired. This writing is also being filed with BBB as a complaint.

Larry and his crew from All in Granite came out this past Tuesday and installed granite counter…read moretops for our kitchen and bathroom. The granite was all one piece and it transformed the looks of our kitchen and bathroom from plain to fantastic. We love it!! What impressed us was the timeliness of the process, and the professionalism, efficiency, and helpfulness of the staff. The price was also very reasonable. Thank you, All in Granite.

On 5-13-25, I bought a pre-assembled CharBroil gas grill (on sale for $50 off regular price). When…read moreI got it home, I found: 2 parts installed backwards, 2 parts missing, & 1 part only connected on 1 end. I had to go back on 5-14-25 to scavenge a missing part from 1 of their other grills. I fixed all of the 5 errors myself. I discussed the issues with a store manager & showed him my photos of the errors. Caveat emptor.

I don't know when you started teaming up with Angie's for all installation products, but It has…read morecost you a loyal customer of 33 yrs. Who has spent thousands of dollars especially at the Jonesborough Tennessee location. I bought a new Kohler toilet.Iask if they could install it. Yes we out source with Angie home improvement. I will make this the date given was 3 days later. After anout 4 text changing the time and the last one being at 8p.m. and then a complete no show with no call or explanation. Next day I call Angie's to see what happened with no explanation but so sorry! They give me a new appt. For 3 days later and no charge. To compensate. @3:00p.m. I ask for momore texts just call if a problem. Wiil changed window of time text 3 times. Went back to original time of 3:00p.m. and at 3:05 texted appt. Has been cancelled and rescheduled for 5 days later. I called refused and demanded a refund! I paid cash but it will take 5 days to get the refund approved and ready. If Lowe's doesnt take back charge of their own customer service, all of their stores will be closing instead of just 50.

Joseph and his crew saved our remodel when the recommended contractor from our insurance company…read moredropped our job. They not only completed our remodel they built the custom cherry fireplace mantle. We love our living room and it's exactly what we were looking for to update our home. They've also repaired our garage door and surround when our son drove the family van into the garage frame. Joseph and his crew are easy to work with, clean thoroughly and are professional in their behavior.

I submitted a request online in November 2024, looking for someone to repair damage from trees…read morehitting my roof. Joseph (owner) responded and we scheduled a site visit. He didn't show up for the initial appt., and rescheduled for the following week- even then he was an hour late. We discussed the repairs and he said he would email an estimate. After hearing nothing for weeks, I reached out to him and he said he would have it by the end of the week. The following week, I reached out again and finally received an estimate. From there on, I would hear NOTHING from him unless I initiated contact. Then the excuses started.. I dealt with this man for three and a half months, with him ghosting me the entire time. At no time did he ever fulfill a promise, or meet a deadline. The last straw was him AGAIN failing to provide information on the repair. That was Feb. 25, and, you guessed it, CRICKETS! I have to wonder what part of "Do It Right" applies to his business.

Ordered our appliances(supposedly in stock items) at the beginning of January. Sales associate…read morestated delivery date of 4/9, it's 4/25 and still haven't received our items. After second time of contacting company sales associate returned call and stated that some of the appliances wouldn't not arrive until July and that wasn't set in stone. when I questioned her about the items supposedly being in stock she became defensive and stated that she never said that(she did) and that if I wanted a refund I could do that. I explained to her that I've been waiting 5 months and if I cancelled now I would have to start over somewhere else. Unbelievable

From the owner: Whether you're working on a bathroom renovation or building a dream kitchen, Ferguson Bath, Kitchen…read more& Lighting Gallery offers the widest selection of kitchen, bath, appliance and lighting products from premium brands in Johnson City, TN. Our state-of-the-art showrooms feature beautiful displays of innovative products in a welcoming, hands-on environment that allows you to see, touch and experience the products before making your selections. Our expert consultants help make sure every product you pick is a perfect fit for your kitchen and bath projects.

Cassie at Dockery was so friendly and helpful in us picking out the carpet and then her two…read morefastidious installers were on time & made quick work of the installation in less than four hours! I'm so happy for the service and the price we paid! Highly recommend Dockery Abbey!

We needed some carpeting on a stairwell. The service at Dockery's Flooring was great and a big…read morequanity to choose from. The installer Simon and his crew were very professional, clean, and fast. They were a pleasure to work in our home. We are thrilled with the entire project, Alaine and Doug