We are building a NEW build/house. I contacted my builder GC bc when I saw these, I was…read moreAPPALLED!!? EVERY.SINGLE. Brand new windows look like my child took a saw and hacked them. They are jaggered, asymmetrical, shotty looking windows. Not only do they look like shit but they are so jagged that it could hurt or cut someone/my kids lifting or banging into it. I'm now also concerned because of all the negative recent reviews, I'm actually questioning on how well they will work; and if they work anything like they look, I want my money back! I'm not sure why they are even "angled" and not a straight vinyl lift. In all the houses we've owned we never had brand new windows aesthetically look so awful. Since it's the bottom you can't even hide them. My GC/Builder said Harvey would replace, well the "last pic" is the "replacement"???!! I wasn't there, but they "replaced" or was told, one but it literally looks like they took a "buffer/sander" rather than have the angles look either symmetrical and smooth and even which it is not. I am writing on here to see if anyone has had this problem or is this a bad batch or is this literally the quality & cut of the interior sash. Also, looks like I'm not the only one as found this on the web... I would GREATLY appreciate someone from quality control management to contact me.

In 2023, we purchased a home with Harvey Double Hung Vinyl Windows. The warranty transferred with…read morethe sale. Our windows continue to fail. The seals fail and then there is discoloration between the panes. While the windows have been replaced free of charge, the process has been ongoing for almost 3 years. When the most recent replacement window arrived, it had the sash lock in the wrong location. Plus, the lumber yard representative said it was "poor fit". I agree with others, go with Pella, Marvin, Andersen, etc.

I went here today with a problem. Needed a strange dimension piece of wood for my front door…read more They didn't send me away like HD did, they agreed to rip the wood to my needs. They told me the cost up front and proceeded to produce what I needed. Great customer service and very pleasant people. Thank you.

Extremely helpful, and nice to work with. I'd highly recommend them! They go out of their way to…read moreget you what you need. They really take customer service to the next level.

We are homeowners who needed to install protective surfaces on some of our doorways to ward off…read morecaster damage to baseboards & door jambs. (One of us uses a wheelchair.) Heard of MGI's weekly remnants sale & found a Carrara-like fabricated quartz that went perfectly with our newly renovated colors. We liked it so much that we decided to make a mantel top it out of it as well. Although most of their trade is with installers, Tony was happy to explain the fabrication process to do-it-yourselfers like us: cutting to size to a customer-provided mockup, softening selected edges, polishing added faces as needed. He was very patient with my mistakes & revisions. We got a very attractive & affordable result. Tony obviously enjoys what he does, including his customer interactions. I couldn't recommend MGI more highly.

Mimi really saved the day at Marble & Granite International. Her level of customer service,…read moreresponsiveness, and overall helpfulness was really amazing. I work for a residential remodeling company and we had an issue with the stone fabricator we had been using for a project that had resulted in us needing a counter fabricated, delivered, and installed on pretty much a two business day notice. Not only did Mimi provide me with an accurate quote within the hour, but she went out of her way to be pleasant about it and make sure I absolutely had everything that I needed to have our project continue without a hitch. Working with vendors every day, I rarely see this type of attitude and commitment. I cannot say enough good things about how smoothly and pleasantly the process went. We will definitely be returning to provide more business to MGI.

Great help, fantastic service. I had to build an addition as my family got larger and I have no…read moreregrets choosing Waltham lumber. 5 stars.

Service on my $5,400 order was ok, though some communication on substitutes was so late I didn't…read morehave any choice but to acccept. Serivice on a $300 followup order is non existent. Waltham Lumber's Rick chose these remarks as feedback: "Your contractor's mistake is not my problem" "I haven't prioritized your order because I have bigger orders to work on" "I can't make any money on this small order" These are the responses I received by phone on my second call to follow up an order I requested 24 days ago. Rick was also talking over me - at the same time as me - clearly not interested in listening to the customer. Stay away from Waltham lumber if you want reasonable customer service.

On a recent Saturday I visited National Lumber in Newton to inquire about replacement TimberTech…read moredecking. I was politely directed to the rear of the store where two employees assisted me immediately, listening attentively to my need for two boards and my uncertainty about color and type. I had my contractor's invoice from 2020 which turned out to be for the pressure treated wood for the new deck built then. LP and Izzy together were able to go to my contractor's page, find the specs about the TimberTech used, and refresh my memory about the color. They gave me a sample board and a TimberTech Source Book, encouraging me to call the company about the strange bleached-out stain on my deck. They also quoted me the cost of two replacement boards for my handyman to purchase for the repair. Problem solved. LP and Izzy were friendly, personable and eager to be of help... and at the end of a long Saturday. So, please add this review to counter some of the really negative ones I read on this website.

Usually when I come here I get good service. Traci, is a wonderful National Lumber employee. She is…read morepatient knows her stuff and has a beautiful ring which she most certainly deserves from her grateful husband. As I walked in with the look of utter confusion she shepherded me in finding the right dimensions and handles for our drawers. Thank you Traci for your excellent assistance.

A poor experience with Josh and the team at Lansing. Lack of transparency and honest business…read moredealings. Have found better prices at other distributors.

From the owner: Proudly serving the professional contractor, Lansing is conveniently located on the corner of Bacon…read moreSt. and Athletic Field Rd. Our building is a short distance off Rte. 20 and Main St., and a shorter distance off Rte. 128/95. We sell the best in Landmark and GAF roofing shingles , CertainTeed siding and accessories and we are able to order all your Azek /Trex decking and railing needs in a short turn around as well as custom made windows and doors for your home. Come see the Lansing difference and let us be your one stop shop for all you exterior building supply needs.

Friendly and very helpful! Looking for a locksmith, this is…read morethe place to go! They will tell you up front whether they can handle job; if not the will give you a referral. Needed a key cut and programmed for 2003 Honda with a stuck lock. Nick, the owner took the to look at issues; then cut and program "my" key blank for the price of cutting the key. The blank I provide had a blank chip and little work was needed to copy the program to the newly cut key. To get to that point both Ronny and Aidan were helpful in listening to my problems getting the service I was looking for! Thanks Guys you get a 5+ rating!

Our contractor might suck, but this place doesn't! Jayden and Andy delivered all the lumber for our…read morecontractor and brought it all way up our infinite front steps and directly to the site. Very personable and nice guys. Thank you!

Awesome mulch. Great people. Perfect delivery. Ordered on Thursday delivered Saturday…read more Their products are varied and incredibly healthy.

I wish I could put zero starts. Terrible customer service and incredibly rude. We spent thousands…read moreof dollars with J&J and had a dispute over a few charges, which they were not willing to even enter into a discussion about. It was that they were right and we were wrong- not even a chance that their records could be mixed up. Don't waste your time.

Gina was amazing to work with! Very helpful and skilled in her knowledge of design and stones…read more Everyone there super nice and helpful. Their pricing was top notch compared to other places. Will go back for products for a patio and also a walkway.

Was looking for bluestone for a walkway, and stumbled upon Stone Gallery in Newton. A true "hidden"…read moregem - I've driven by them for years with no idea there was such an enormous lot filled with an extensive selection hidden in the back. And if they don't have the size you are looking for - they are happy to order and cut to size and shape for you. Gina was incredible to work with - we cannot say enough good things about this local gem.

They are so nice and have an absolutely beautiful selection of tile that no one else in the area…read morehas. I had a very small project, maybe 10 sq. ft. of tile needed, but was treated as well as the customers with entire tiled kitchen or bath. Will definitely be back when doing larger projects.

Love love love this store and Lane and Joe. We visited a lot of tile stores around Metrowest and…read moredid plenty of research online, ultimately buying everything at Art of Tile and Stone. Awesome selection in a wide array of price ranges, fantastic customer service. When we fell in love with something in the showroom that was (way) out of our price range, so Joe and Lane helped us explore alternatives for a similar look at a lower price point.