I went here today with a problem. Needed a strange dimension piece of wood for my front door…read more They didn't send me away like HD did, they agreed to rip the wood to my needs. They told me the cost up front and proceeded to produce what I needed. Great customer service and very pleasant people. Thank you.

Extremely helpful, and nice to work with. I'd highly recommend them! They go out of their way to…read moreget you what you need. They really take customer service to the next level.

A poor experience with Josh and the team at Lansing. Lack of transparency and honest business…read moredealings. Have found better prices at other distributors.

From the owner: Proudly serving the professional contractor, Lansing is conveniently located on the corner of Bacon…read moreSt. and Athletic Field Rd. Our building is a short distance off Rte. 20 and Main St., and a shorter distance off Rte. 128/95. We sell the best in Landmark and GAF roofing shingles , CertainTeed siding and accessories and we are able to order all your Azek /Trex decking and railing needs in a short turn around as well as custom made windows and doors for your home. Come see the Lansing difference and let us be your one stop shop for all you exterior building supply needs.

Ordered a pallet of bricks, and other materials for building a walkway. Carefully listed off ALL…read morematerials needed during phone order (which I had written down beforehand). Man who took order left out the plastic edging that I specifically requested. Paid a hefty $175 delivery charge for them to drive the materials to my house. Contractor about to arrive. When I called Ideal and told them that they neglected to include the plastic edging, they told me they had no record of that, and I'd have to pick it up myself. No adjustment to the $175 delivery charge, the time I now have to take off from work to pick up materials that I already ordered to have delivered (or having to pay for my contractor's time to pick it up). If they take down an order wrong, you will be gaslighted. If it's your word against their's, their policy is that the customer is always wrong. Also, their return policies are terrible: if they screw up this badly, could they possibly deliver items you didn't order and then not allow you to return them? Wouldn't put it past them.

This is my favorite hardware store. Teddy Martino answered…read morethe phone and confirmed they had the oil stain I needed. He mixed it up before I arrived and help me pick out several items I needed. Best hardware company in Waltham, I am never disappointed. They know their products. True Value by Ideal. Thank you.

Great help, fantastic service. I had to build an addition as my family got larger and I have no…read moreregrets choosing Waltham lumber. 5 stars.

Service on my $5,400 order was ok, though some communication on substitutes was so late I didn't…read morehave any choice but to acccept. Serivice on a $300 followup order is non existent. Waltham Lumber's Rick chose these remarks as feedback: "Your contractor's mistake is not my problem" "I haven't prioritized your order because I have bigger orders to work on" "I can't make any money on this small order" These are the responses I received by phone on my second call to follow up an order I requested 24 days ago. Rick was also talking over me - at the same time as me - clearly not interested in listening to the customer. Stay away from Waltham lumber if you want reasonable customer service.

I cannot recommend Anderson & McQuaid Co, Inc. highly enough! They have an incredible selection of…read morehardwood moldings with every profile imaginable. I've purchased crown moldings and door casings here, and the quality is always top-notch. What really sets them apart, though, is the customer service. I worked with Bob, who was a lifesaver. He helped me select the perfect profile for my project and expertly calculated exactly how much material I needed. To top it off, he had an associate cut the long pieces so they would fit safely in my car, while carefully ensuring the lengths I actually needed for the installation remained intact. Truly an excellent experience from start to finish--I will definitely be back for my next project!

They had the wood that I couldn't find! What an interesting place! So much cool wood! Next time I…read morewon't go 20 min before closing do I can really look around. The wood I bought (maple 1-3/4 x 1/3/4 ) was great quality.

Couldn't be happier. First time customer (homeowner) but was treated like a friend and got first…read moreclass service. Great selection and pricing, super fast delivery. Businesses of all kinds can learn a thing or two from Granite Brook.

Best family run and owned business. The owners really care about their customers and know their…read moreproduct.

Great experience both in terms of selection and customer service. We had our laundry room tiles…read morefrom here last year. Everyone seemed very helpful. I did not have to repeat my follow up questions no matter who picked up the phone. This place is very welcoming and friendly. This year I looked at a few stores for large amounts of tiles, and settled in this one again. Soon after my first phone call, Ramil had a few tiles laid out for me in an hour considering color, quality and price range. Having valued trust and relationship, we decided to get the tiles again from this place. They also gave us a special promotional discount as a returner.       I highly recommend this place to anyone and certainly would be my first place to resort to. All my family members love this place.

When it was time to get new tenants in last September, I found out shortly beforehand that the…read moretiles in the tub areas of two bathrooms were in immediate need of replacing. Paul and his brother Tony were kind enough to help me out on short notice. Paul asked the installer to give me shelving in the corners of the tub area. There were bathroom windows to deal with, also. The jobs look perfect! I am grateful they saved the day for me. I find them to be very knowledgeable and caring people.