The only challenge was getting an appointment, only because Starry is so popular now. However, once…read moreit was installed, the service is excellent!!! Such amazing fast and consistent speeds (200+Mbps)!!! AND for an amazing price! To top it off, the customer service is superb. I got an in-house tech install visit from Greg who was super nice, accommodating, and personable. Wow...definitely such a stark difference from the other ISP (whom shall remain nameless). Infinitely better! ;) Also, they're employees seem exceptionally happy. Happy employees make happy customers...sounds like there's great leadership and culture at Starry. Other IT/Tech company may take note. I've been recommending them to everyone.

This is another outage and somehow they avoid down detector and pretty much everything elseread more

This is the absolute worst company I have ever dealt with. I used them for phone for 3 years. The…read moreonly reason I signed a contract with them is because they told me that they could set up a phone system with multiple extensions and a remote operator. After they switched the lines from our previous carrier the salesperson informed me that they could not actually do that but I was saving money so I should be happy. By the time I realized that the price they quoted was no savings to us once the taxes and fees were added I tried to cancel but I could not because they had a recording of my voice agreeing to their conditions. I was totally lied to by their sales team and their customer service was absolutely terrible. The single worst experience I have ever encountered from a service company. Stay clear of them by all means.

We switched over to the VOIP system provided by Broadview Networks a couple years ago. We think the…read moresystem works great. and whenever their is an issue we call the 800 and someone is always available to walk us through the steps necessary to resolve our issue or to figure out what it is we'd like the system to do for us. I recommend them.

Amazing that we pay more each year and yet my service is worse by the day!!!!…read moreWiFi keeps shutting off and have to reboot my box almost each day plus they tell me they want to come in and check the inside for a fee yet it's NOT IN THE HOUSE ITS BY THE OUTSIDE CONNECT CAUSE THE WIRES ARE SO MESSED UP WITH ALL THE NEIGHBORS WIRES AND THE MAPLE TREE KEEPS HITTING THE WIRED WHEN WINDY! No body trims the tree and what City Official Ass planets a maple tree 5 feet from a pole and branches grow around the wires. My WiFi box has been changed 4 times and upgraded my speed for more money yet this is unexceptionable. COMCAST should be ashamed that their customer service is so poor and responsive without charging for just observing. This problem is not my home! It's COMCAST!

My bill keeps going up? I called twice today and was on hold both times for over 15 minutes. For…read morethe past month my stations keep freezing. It took me 47 minutes on the phone last month to get that fixed but the next day the stations keep freezing. I just got my large bill that will be mailed out next week. I guarantee they will throw that note away because nobody at comcast gives a fuc$

my husband and I seniors with limited tech skills. Nick has assisted us with pretty much all…read moreaspects of tech support, from purchasing devices to pretty much anything you can think of (set up, transfers, troubleshooting). He has been an invaluable resource to us for the last couple of years. He is extremely responsive and responsible. He also is very security and has given us many helpful suggestions to protect from potential cyber criminals. I also believe that his pricing is both reasonable and fair.

I have used Nick's technical services many times since I replaced my PC with an iMac. Nick helped…read moreme tremendously! He's reliable, knowledgeable and has very reasonable rates. I highly recommend him!

My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

My response back to Astound:…read more I made over 7 attempts to have by quote fixed to no avail. Astound kept increasing the price from $177 to $208. So happy I am not a customer. I saw their true colors on how they didn't care and they didn't want to fix the issue. Also, ASTOUND kept saying they don't have this information on the quote. I sent their own email to them 3 times with no resolution. I believe all the bad reviews on this and other websites. ASTOUND is merging with another company if you haven't heard. ASTOUND has 3 emails from me so they have the documentation. I asked to speak to a manager and they said 24 to 48 hours wait. I have notified the Better Business Bureau as well as the Secretary of State Office in Massachusetts with complaints about their deceptive sales practices and fraud. This is the response I received from Astound. Hi, Ann! Thank you for taking the time to share your experience with Astound. We strive to provide transparent and accurate information to all our customers at all times. We take your feedback seriously and are committed to addressing these issues internally to prevent similar situations in the future. If you have any further details or documentation you'd like to share, please feel free to send us a private message. I'm sure we can get you set up with a package that is the right fit. Thank you again for reaching out, and for your interest in Astound. -Jackie Review of ASTOUND Astound engages in deceptive advertising. I was quoted one price and called to get it corrected and they didn't honor the price. I was quoted a price of $177 and when I called customer service they said price was $208. in addition, they didn't believe me as the customer even though I have a receipt of the amount. Customer Service said we see $0 dollars in our system since you haven't received your bill. How can Astound expect people to accept a service without a quote. I was quoted 4 free cable boxes and remotes and that wasn't honored. Overall, the worst experience ever and happy I am not going to be a customer. Clearly, they don't care about the customer and don't know how to provide sales quotes. Don't believe their sales since they will charge you a separate price. Be aware, you are not locked in for 5 years on the price. That is only internet, so be prepared for large increases. DONT TRUST ASTOUND SALES OR CUSTOMER SERVICE. THEY LIE ABOUT PRICING AND SERVICES.

Redemption! They…read moreactually DID work w/ their engineers to update our building to the higher speed internet, and they did it over a month before they said they would. This is probably the single most impressive customer service turnaround I have ever experienced in my 30 years on this earth. So, thank you netblazr engineering team, and thank you random condo in east boston that was built and enabled high speed internet to be beamed to our building. Now happily getting 300mpbs and living the comcast free life I have always wanted.

They easily rank first as the worst provider I've had in the 30 or so years of Internet. My…read moreapartment building of 50+ units uses NetBlazr. We've had a building-wide outage since Thursday morning. It is now Tuesday morning (that is, five days later). They only now sent a technician, despite hundreds of calls from residents and property management. A noxious combination of apathy and incompetence.

Breezeline is the most expensive and least reliable internet service provider in the entire…read morecountry. If you select them, you will face almost daily extended internet outages. They are totally unsuitable if you work from home. The bill will also go up EVERY MONTH.

This is possibly the WORST COMPANY I have ever dealt with. The call takers for the most part don't…read morespeak English well at all. I have had internet problems with them for over two years.They send out a technician and he finds a new problem each time,yet many problems aren't solved. Today I spent an hour and a half on the phone.Finally I got to speak with a supervisor that barely spoke English and she told me Breezeline doesn't install the equipment,they just give it to the customer.She said if they install using cables it's only a courtesy . I asked her about compensation,I pay $250 a month for service.She said there's nothing she can do. I reached out to the corporate office in Massachusetts,guess what, they gave me a number to call and it was the same robot same number. Travestry,pathetic,inexcusable horrible customer service!

There "packages" seems questionable. Cell phone service and WiFi service, I have to go back and…read moreforth. No one person seems to know what the other charges ‍

I was Xfinity for two and a half years in my Boston apartment. While I started at the promotional…read morerate of $40/month I was paying $95 at my second anniversary. Is the service improving that much to have affected a more than 100% increase? Also when I went to cancel my service due to a move, I first spoke with someone who was trying to push for me transferring my service to whoever was going to be taking over. That they would offer them a good rate of $65/month, $30 less than what I was spending. I was confused at first and then peeved that they'd have the audacity to try to both use me to help them get a better better rate with the new tenant and also tell me Id been paying at least $30 more than what I couldve been paying. I should've just hung in though because at least that guy seemed the least bit competent. The next agent I spoke with said I needed to wait 15 minutes on the line to cancel my service. When I questioned this, they told me that they need my consent throughout the process, and I reiterated that I gave them my consent, which is in all other world scenarios a one-time process. That they can cancel my service and follow up with an email confirming cancellation. She said as an alternative they can do this by email but it'll now take 3 days for me to receive a response. When I questioned the discrepancy between 15 minutes and 3 days, she couldnt give me a straight answer. I asked to speak to a manager and they asked why. I told them I didnt trust that my request was being taken seriously or that it would be fulfilled as requested, which was to remain online for the duration of the month. Turns out I was unfortunately right. They cancelled my service the same day, leaving me 14 days without internet. I wasn't going to call back after that. Abominable customer service. If you can avoid them, do.

This company is well aware of the thousands of illegal robocalls by scammers using their service…read more They choose to do nothing because of money. Who cares about the people who have to change phone numbers, spend money for apps just to combat this garbage. Call CEO Dan Koch, see how much he enjoys it. Two words to look for......CLASS ACTION.