The only challenge was getting an appointment, only because Starry is so popular now. However, once…read moreit was installed, the service is excellent!!! Such amazing fast and consistent speeds (200+Mbps)!!! AND for an amazing price! To top it off, the customer service is superb. I got an in-house tech install visit from Greg who was super nice, accommodating, and personable. Wow...definitely such a stark difference from the other ISP (whom shall remain nameless). Infinitely better! ;) Also, they're employees seem exceptionally happy. Happy employees make happy customers...sounds like there's great leadership and culture at Starry. Other IT/Tech company may take note. I've been recommending them to everyone.

Everything is fine until you have a problem. Then you will get shuffled off to interact with a bot…read morewith no human intervention allowed. I am sitting in my apartment right now with no Internet, and I cannot get a single human individual to interact with me. Instead, I keep getting routed to a bot who disconnects me when I ask a question it cannot answer. The test of a good business is how it handles customer service when things go wrong. Starry has failed on every count. I would give zero stars if I could. I will also be sharing this feedback with my apartment management company.

This is the absolute worst company I have ever dealt with. I used them for phone for 3 years. The…read moreonly reason I signed a contract with them is because they told me that they could set up a phone system with multiple extensions and a remote operator. After they switched the lines from our previous carrier the salesperson informed me that they could not actually do that but I was saving money so I should be happy. By the time I realized that the price they quoted was no savings to us once the taxes and fees were added I tried to cancel but I could not because they had a recording of my voice agreeing to their conditions. I was totally lied to by their sales team and their customer service was absolutely terrible. The single worst experience I have ever encountered from a service company. Stay clear of them by all means.

We switched over to the VOIP system provided by Broadview Networks a couple years ago. We think the…read moresystem works great. and whenever their is an issue we call the 800 and someone is always available to walk us through the steps necessary to resolve our issue or to figure out what it is we'd like the system to do for us. I recommend them.

Amazing that we pay more each year and yet my service is worse by the day!!!!…read moreWiFi keeps shutting off and have to reboot my box almost each day plus they tell me they want to come in and check the inside for a fee yet it's NOT IN THE HOUSE ITS BY THE OUTSIDE CONNECT CAUSE THE WIRES ARE SO MESSED UP WITH ALL THE NEIGHBORS WIRES AND THE MAPLE TREE KEEPS HITTING THE WIRED WHEN WINDY! No body trims the tree and what City Official Ass planets a maple tree 5 feet from a pole and branches grow around the wires. My WiFi box has been changed 4 times and upgraded my speed for more money yet this is unexceptionable. COMCAST should be ashamed that their customer service is so poor and responsive without charging for just observing. This problem is not my home! It's COMCAST!

My bill keeps going up? I called twice today and was on hold both times for over 15 minutes. For…read morethe past month my stations keep freezing. It took me 47 minutes on the phone last month to get that fixed but the next day the stations keep freezing. I just got my large bill that will be mailed out next week. I guarantee they will throw that note away because nobody at comcast gives a fuc$

my husband and I seniors with limited tech skills. Nick has assisted us with pretty much all…read moreaspects of tech support, from purchasing devices to pretty much anything you can think of (set up, transfers, troubleshooting). He has been an invaluable resource to us for the last couple of years. He is extremely responsive and responsible. He also is very security and has given us many helpful suggestions to protect from potential cyber criminals. I also believe that his pricing is both reasonable and fair.

I have used Nick's technical services many times since I replaced my PC with an iMac. Nick helped…read moreme tremendously! He's reliable, knowledgeable and has very reasonable rates. I highly recommend him!

My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

worst service ever, Quality of TV is terrible. They shut me off for $10.00. Paid over phone and…read morethey miss charged me. I'd rather go without service then use them. customer service is not in their vocabulary.

Redemption! They…read moreactually DID work w/ their engineers to update our building to the higher speed internet, and they did it over a month before they said they would. This is probably the single most impressive customer service turnaround I have ever experienced in my 30 years on this earth. So, thank you netblazr engineering team, and thank you random condo in east boston that was built and enabled high speed internet to be beamed to our building. Now happily getting 300mpbs and living the comcast free life I have always wanted.

They easily rank first as the worst provider I've had in the 30 or so years of Internet. My…read moreapartment building of 50+ units uses NetBlazr. We've had a building-wide outage since Thursday morning. It is now Tuesday morning (that is, five days later). They only now sent a technician, despite hundreds of calls from residents and property management. A noxious combination of apathy and incompetence.

Today I tried to cancel internet since home is being sold. I have been on hold for over an hour,…read morewith the recorded message coming on every few minutes telling me that my approximate wait time is 25 - 30 mins. If this is the level of customer service, I am not surprised to see the pitifully low scores.

Breezeline is the most expensive and least reliable internet service provider in the entire…read morecountry. If you select them, you will face almost daily extended internet outages. They are totally unsuitable if you work from home. The bill will also go up EVERY MONTH.

Called XFINITY customer service on 1/3/2017 to log a complaint about spotty internet and cable…read moreservice. 1. Waited on the phone for 40 minutes and was told I would be called back, never received the call. 2. Finally called back again and spoke with someone else who created a ticket to have a tech come out to diagnose issue. 3. Tech came by and saw that the original tech who set up the modem and DVR boxes hadn't screwed in the cables properly so the signal has been compromised from the beginning (2 years, supposed to be highest quality connectivity and has been on and off spotty) 4. Called in and asked for a credit and was told the cables not having been screwed in tightly enough was my fault and they wouldn't offer me more than 15 dollars. Terrible customer service, reps as well as supervisors have poor attitude. Only bright spot was the service tech who came out to residence, he was a bright guy and friendly/courteous. UPDATE** Just finally spoke with a supervisor and they did listen and rectify this, albeit after an inordinate amount of time wasted dealing with this. - Updated review from 1 star to 2 stars

I was Xfinity for two and a half years in my Boston apartment. While I started at the promotional…read morerate of $40/month I was paying $95 at my second anniversary. Is the service improving that much to have affected a more than 100% increase? Also when I went to cancel my service due to a move, I first spoke with someone who was trying to push for me transferring my service to whoever was going to be taking over. That they would offer them a good rate of $65/month, $30 less than what I was spending. I was confused at first and then peeved that they'd have the audacity to try to both use me to help them get a better better rate with the new tenant and also tell me Id been paying at least $30 more than what I couldve been paying. I should've just hung in though because at least that guy seemed the least bit competent. The next agent I spoke with said I needed to wait 15 minutes on the line to cancel my service. When I questioned this, they told me that they need my consent throughout the process, and I reiterated that I gave them my consent, which is in all other world scenarios a one-time process. That they can cancel my service and follow up with an email confirming cancellation. She said as an alternative they can do this by email but it'll now take 3 days for me to receive a response. When I questioned the discrepancy between 15 minutes and 3 days, she couldnt give me a straight answer. I asked to speak to a manager and they asked why. I told them I didnt trust that my request was being taken seriously or that it would be fulfilled as requested, which was to remain online for the duration of the month. Turns out I was unfortunately right. They cancelled my service the same day, leaving me 14 days without internet. I wasn't going to call back after that. Abominable customer service. If you can avoid them, do.

This company is well aware of the thousands of illegal robocalls by scammers using their service…read more They choose to do nothing because of money. Who cares about the people who have to change phone numbers, spend money for apps just to combat this garbage. Call CEO Dan Koch, see how much he enjoys it. Two words to look for......CLASS ACTION.