Today I tried to cancel internet since home is being sold. I have been on hold for over an hour, with the recorded message coming on every few minutes telling me that my approximate wait time is 25 - 30 mins. If this is the level of customer service, I am not surprised to see the pitifully low scores. read more

Breezeline is the most expensive and least reliable internet service provider in the entire country. If you select them, you will face almost daily extended internet outages. They are totally unsuitable if you work from home. The bill will also go up EVERY MONTH. read more

This is possibly the WORST COMPANY I have ever dealt with. The call takers for the most part don't speak English well at all. I have had internet problems with them for over two years.They send out a technician and he finds a new problem each time,yet many problems aren't solved. Today I spent an hour and a half on the phone.Finally I got to speak with a supervisor that barely spoke English and she told me Breezeline doesn't install the equipment,they just give it to the customer.She said if they install using cables it's only a courtesy . I asked her about compensation,I pay $250 a month for service.She said there's nothing she can do. I reached out to the corporate office in Massachusetts,guess what, they gave me a number to call and it was the same robot same number. Travestry,pathetic,inexcusable horrible customer service! read more

I have switched internet providers and am on day 3 trying to get my service discontinued. Multiple phone calls, all automated recordings. I have an account number and verify with a text message, no PIN. The recordings say my address is "4," and then ask for a pin as verification. I have no PIN! Then I am disconnected. The one time I spoke to a person, it ended up being the sales dept (855-211-4917 then "1" for customer rep). I was transferred supposedly to the correct department. After being on hold, the connection dropped on their end. When I dialed the same number back, it went to their automated recording where pressing 1 means you want the "help" to be in English. I am now attempting once again via breezeline chat. I have been waiting 40 mins. The only response I have gotten from them on THEIR site has been that I need to assume responsibility for protection of my personal information if I wish to proceed. A company that specializes in communication that cannot communicate and your communications with them are potentially not protected. Still waiting...One Google search for Breezeline which did not include an 800 prefix, the numbers 302-378-0780 and 302-378-1478 were listed under the New Castle City Chamber of Commerce. The first number was a recording, was Breezeline, but said the office was closed due to the COVID pandemic (today is 4/30/2026) and referred me to 888-536-9600 (recording, no human) and the 1478 number was related to Verizon and the recording said there was no representative, click. read more

I have a seasonal plan at 15 a month since September they have taken 220 dollars from my bank account and it doesn't reflect when i go into the app they said they would take care of it today they took another 39.99 read more

The bill goes up every month and the number of channels goes down. When I called to cancel it takes 3 hours on hold. It's strange that it didn't take 3 hours to turn on the service when I signed up. read more

Worst customer service possible. They will not let me cancel my account. They won't call back. Over $200/month and only local channels and reality tv. read more

if I could give this company zero stars I would. the steal your money, talk trash to you (fernando -associate) (magmnum-supervisor) in southern Maryland and then because of their lack of accountability and awareness illegally shut off my internet. I'm a disabled single mother who has only had them for six months for the fifty dollar special. so now I am out of money that yes they took and still no internet and now on my account they say I owe $400 how? and no line to corporate. so now I'm taking this to the state attorney better business bureau and I will make sure I post this review on every single social media outlet possible to say this corporation is a fraud and steals people money. very disappointing and I will go to court if this is not resolved. if you can get any other internet service I would suggest going to them because Breezeline does NOT CARE about their customers read more

This is the absolute worse internet service provider I've ever had. $160 a month for 100mb internet? This should be a crime. I cancelled our internet months ago and have been living without for the first time and it feels WONDERFUL!! Customer service is absolute garbage. My recommendation..go with the new type of home internet. 5g from TMobile or Verizon. If you live in the right area it works wonderfully. Check it out. read more

once the trial term is up they jack your rate to more than double yet mail you fliers advertising at $39.99 /mo! wifi is horrible and unreliable constantly cutting out even if you next to it! they don't care either because they know you really don't have many choices! my bill is $150 this mo! and they charging $18/mo just for modem!! read more

This is ridiculous. I've been disconnected 3 times on a service call. Been without T.V. for 3 days. Teck was to call me back, never heard from them....twice. Put on hold for more than 30 min each time....prepare for outsourcing in a room where it is so noisy that it makes it even harder to understand the person your talking to. The phone delay with Teck support is annoying. I was transferred for wowway and have had nothing but poor service and poor support. read more

Worse company I have ever dealt with. Took 3 months of payments out and refused to give two of them back. Waited on the phone with customer service for over an hour and finally got someone. Then they were trying to help me and i was on hold so long it went to another rude customer service rep. They are a horrible company and would leave if I had other options. read more

I called to get pricing for the tv internet package and told the woman it was very expensive and I couldn't afford it . Next day they showed up at my house to install the cable and internet which I never ordered. I was so upset read more

I am extremely happy with the internet service repair that I received from the very on time Leroy this man was awesome he sure knows what he's doing my internet works great now !! Good job Atlantic BB for hiring good technicians and Thanks Leroy read more

Customer service is below average. My cable is out on a Saturday and they said the earliest they could fix it is Thursday! How could you possibly think this is great service. The craziest part is that they told me to call back and they would give me some credit for a movie. Definitely dropping this cable service. read more

Atlantic broadband has horrible customer service if you can get to it. I've been waiting for a live chat for one hour and on hold on the phone for as long. Even the airlines are better than this. You can get better service through Verizon read more

Well ....I wonder why one company with a one star rating would be bought out by another one star ? Are they hoping to graduate to a two star business. Well breaking news... don't hold your breath they are an equal opportunity company both with bad service. read more

Picked the 8-11 am service time it's now 1235 and still nothing,got a call at 11 ish to say they are on their way not to mention the first time they came out... the install guy kept sniffing and looked high as hell... can't wait for them to come remove their junk...update it's 130 I call them they say they took care of it on their end so the guy isn't coming how about a phone call you suck as a company read more

On hold for 15 minutes (and still counting!) just to talk to someone. Of course they won't answer when I'm calling to cancel the services.

Some of the worst customer service I have ever experienced ... from representatives who would rather tell you "they don't know" or "there is nothing they can do for you" to them being downright rude. When I am paying good money for a service, I expect at the very least to be able to speak with someone who is knowledgeable about the connection issue I am having and who is able to provide a reasonable resolution other than "I don't know". This service was admittedly (by your staff as well as Metrocast) set up incorrectly and has not ever worked properly since installation, however, when asked for a resolution I was told I would be charged to have someone move my router to get it working. I was then told there was no guarantee this would fix the issue. Unfortunately, you're lucky in that you are the ONLY option for internet service in my area.. a monopoly of the service in this area, if you will.. so we can't simply discontinue our service. However, the way you do business and treat your customers has not gone unnoticed. I will be reaching out to our State Congressional Representative to provide my experience with your company. read more

Where do I begin? The worst customer service, EVER! They bought out my local cable (TV, phone & internet) company as of Jan 2018. They stopped taking my credit card for auto-payment, NEVER told me! In April they shut off service for non-payment. I called, gave them a new card company to pay the amount in arrears & I asked them to use that card, going forward, for auto payment, they confirmed it. Tonight I come home & service has been shut off. I call again, "oh, auto payment was not enabled" ... OK, WTF? OH, yes, please charge me a $7.50 "convenience fee" for me to say "pay the bill, with the card marked for 'auto payment' YOU HAVE ON FILE!" ... I get a call back from a 'supervisor' who insists I'm LYING! Avoid this company, at ALL COSTS! read more

So 5 people in my campground in Rochester NH have gotten upgardes to their cable for 137.00 a month that include 200mbs and expanded cable with whole house HD DVR and a phone line and all were existing customers and got new customer package including my father and brother in law. I go there and they say your an existing customer so you can't get that package and I give them the names and addresses of the 5 people and they say we can't look that up. My father even had the woman that gave him the new customer package call me and she said I was an existing customer and when I said she just gave it to my father she started with the lying so I told her to stop talking because she was lying the more she talked. Now after the first two people got it I went to the Rochester office and the woman there could of cared less about what I had to say she was more interested in getting to that pizza that was delivered while I waited and to top it off after being on hold for more then 90 minutes I drove there still on hold when I got to the window it was after 2 hours on hold she just said ya. So being pissed I said this place sucks worse then Metro Cast and I will bet you that is in the computer so that they discriminate against certain customers that get mad at them. I told them I need a phone line for my pacemaker monitor and they said that would be an extra $40.00 a month on top of the $194.00 I was paying when everyone else is getting it for $137.00. I am filing a discrimination complaint with the NH Attorney Generals office. I wish nothing but horrific karma for all those people that told me screw you. read more