Working with GCU was incredibly easy and everything went as planned. Staff was very easy to work…read morewith and was able to find us our countertop at half the cost of competitors. We would not use any other company! They even went over the top and helped us secure some tile we wanted for our new home. They truly helped make our dream home.

I am remiss in my review of Granite countertops. I assume reviews only last for a short period of…read moretime. I want to frequently reassert my complaint about this company Essentially, they left with countertops remodel unfinished. The piece behind the stove is too long. It leaves a space on both sides of the stove because the pieces on both sides can't come together because of the long piece in the back. There cutting to fit leaves a lot to desired. They put a piece of the quartz countertop in the main focus of the kitchen that doesn't match anything near it. Or anywhere in our kitchen. They certainly are not customer be happy oriented. I intend to post much more frequently in the future so others can make a educated decision.

Great customer service! I had my first visit to Elberton to find granite for my bathroom…read morerenovation. Out of the three places we visited, this place had the best customer service and selection.

Great place to work and has great deals! The review below is very much inaccurate and only holds 1…read moreside of the conversation. We had a customer came and give us a check for X amount of single slabs. The deal was first come first serve. Meaning you have to pay to get these slabs up front.

We recently subcontracted Star Granite to install $3500+ of granite in our fully renovated kitchen…read more After the install we noted the following inadequacies: -Damage in many places (6 or so) to our brand new cabinets which necessitated replacement of drawer fronts and refinishing -Sink area not cut adequately to fit our sink/faucet although we provided both for measurement/layout beforehand -Sink area nosing didn't match on all sides of the sink, even leaving sharp edges in areas -Caulking which looked like it was installed by me (an amateur) -Schmutz left on the cabinets and floors due to dribbled liquids -No protection of newly refinished floors -Other quality issues like leaving a full shim exposed under our breakfast bar area. To their credit, over a period of several weeks, they corrected some of the above including purchasing/installing replacement cabinet parts and recutting the granite around the sink. They would not, even when asked, consider any adjustment to the final price even though they did not repair all damage and finally completed their services several weeks later than originally indicated. I would suggest seeking a professional company for your countertop install. It was a stark difference, almost comical, to compare the HVAC contractor we had in our home at the same time. Really helped us to understand what a professional contractor looks like and how they should care for your home.

"I had no idea where I e-mailed to to find a 10"X40" marble replacement. They didn't take long to…read morecall & tell me they had what I needed in stock. So I checked to see where they were located, unfortunately they are 7.25 hrs away & to ship piece is probably way to expensive. But they have great customer service - not one of the other places called me or e-mailed me if they had the size or not. Star Granite has great customer service!"

It all started with leaking faucets in both my bathroom sink and bathtub. I called Upstate…read moreSolutions, and had them replace the sink faucet and they did an excellent faucet installation. Upstate Solution couldn't do the bathtub faucet, because they don't do tile work. My house is an older house with a cast iron tub. I only used the tub for showers, and was looking at having to have the wall opened, then calling a plumber to fix the leak, some one back in to replace the tile work. After that I was then going to find someone to come in, and resurface or attempt to make the bathtub look better. My decision was to just find one company that could do everything at once. Some of the services provided by some of the companies are misleading, until you talk to them. Things they say they can do, they don't. I looked on Google for places with at least 5 star ratings and good reviews. I called several places, that gave me the impression that they weren't interested. One man still had his company listed, but told me that he no longer did that kind of work, another man was going to have knee surgery, and suggested that I wait until after his recovery. Another man suggested that I give his friend a call(he wasn't listed or licensed) that was not even happening. I decided to call Palmetto Bath to discuss getting my bathtub removed and a walk in shower installed. I called and scheduled a free consultation and the rest is history. Will and Jason did an awesome job installing my shower, answering questions and explaining what they were doing. These two work well together, and it was a pleasure meeting them. Thank you Surface Genie and others for leading me to Palmetto Bath.

My elderly parents had a walk-in tub installed a year ago. Recently we discovered that there had…read morebeen an ongoing leak which saturated the floor under the tub, under the bathroom floor, and wood subfloor and joists under the house. The plumber cut off the water supply to the tub and the leak stopped. The RestoPros technician who demolished the bathroom floor said he also believed the leak came from the tub. I contacted Leslie Hoffman, explained the situation to her and forwarded her photos of the water damage. She had Jeff Aiken, the Operations Manager, call me (that was on Thursday). I explained the situation to him and he had also seen the photos. His first comment to me was that we couldn't prove it was their fault. His second comment was that he didn't even know what he was looking at on the photos. His third comment was that he could probably come inspect it the following Tuesday, or maybe Monday, but that it "would probably be dry by then." He also said any work we did before he could examine it would "nullify the warranty." At that time I had moved the parents (97 and 85) out of the house and into an extended stay because of the demolition and fans/dehumidifiers that were running. I left voice mails and sent texts to him on Sunday evening, Monday morning and Monday afternoon. I explained that I did not live at the house and would need to drive over to meet him. I got absolutely no response. On Tuesday afternoon, having not heard from him, I went to the house to check the mail, check on the house, etc. By 3:30 I was already home and contacted Leslie. She called Mr. Aiken and reported to me that he could be there between 4:30 and 5:00. I explained that I could have arranged my daily visit to coincide with his schedule, but he never communicated with me, and I was not willing to go back over there that day. She then said that he would be there between 2:30 and 3:00 the following day (Wednesday, 6 days after I reported the problem). I arranged to have my brother-in-law there with me because of the dismissive attitude that Mr. Aiken had displayed toward me. When Mr. Aiken arrived, I introduced myself and my brother-in-law, and he replied, "Oh, you're the daughter." Not Katie, not Mrs. Bassett, just "the daughter." Wednesday afternoon, the RestoPros technicians had already begun work in the bathroom and under the house. When Mr. Aiken showed up with his assistant, they wanted to reconnect the water line to the bathtub to check it out. When his assistant did that, water spewed everywhere, including from under the tub. The RestoPros guys were ticked off that a lot of the work they had done under the house had to be re-done. Mr. Aiken then tried to explain to me and my brother-in-law that it wasn't their fault, that pinhole leaks in the copper lines was building up pressure which then forced the water up into the tub. His assistant showed me a video supposedly taken under the house of water burbling up from the ground (???). I asked Mr. Aiken to please do me a report outlining his "findings" and also provide me with copies of any photos and videos they had taken so I could provide that to the insurance adjuster. After waiting a week, I again texted Leslie Hoffman (since Mr. Aiken had never responded to any of my communications), who replied that Mr. Aiken would send me the requested information. No, nada, zip. I gave this company 2 stars because my parents were very happy with the installation of their tub, while I was totally unhappy about the way my complaint was handled. Mr. Aiken's dismissive attitude toward me, refusal to communicate with me, and treating me like a nuisance instead of a customer with a service problem, has shown what Palmetto Bath's "customer service" is like. I am NOT in New York. I don't know where YELP got that. I live in Lexington, SC.

AKB does a good job. The do kitchens for a long time and they did good job with mine too. Many…read morepeople who had it installed by them, always satisfied.

AKB does a good job. The do kitchens for a long time and they did good job with mine too. Many…read morepeople who had it installed by them, always satisfied.