I worked with Charity Skore on a recent purchase in Lakewood. This was a unique property and the particulars were new to me. Charity was helpful and attentive through the entire process and it made the entire transaction very smooth. Thank you Charity! read more

I had the pleasure of working with Amie Won on a recent transaction where I represented the buyer and I have to say she did an impeccable job. During these unprecedented times many companies are adding and increasing their fees and with the demand for refinances and purchases sometimes you experience companies that take longer to respond, longer to close, more mistakes might happen but this escrow company and Amie did not do any of those things. Amie was very professional, great with communication and ensured that all parties were up to date on the process. She also followed up as well as the owner of her company at closing which truly shows how great the customer service is. Did I mention that I had reached out to Amie after hours and she answered? She truly went above and beyond. read more

I've used Granite Escrow several times over the years to ensure my clients (and my team) are getting the attention to detail, the communication and the solid experience they offer during every single transaction. Just closed again with Harlene Dunn and her team and WOW - Couldn't get any better! HIGHLY RECOMMEND! read more

My name is Charles Brady and I am a loan officer who recently closed an escrow where the listing agent used Granite Escrow for the transaction. I wanted to write this review to highlight the escrow officer, Charity Skore, amazing work ethic. She was such an amazing escrow officer on this file and truly showed that she cared for both the seller and buyer sides. The smooth closing at the end was truly due to her hard work. read more

Julie M. our Escrow Officer has been absolutely incredible. She has continued to go above and beyond for us in every way possible. Julie is quick to answer questions and never fails to provide answers in simple terms to us. She's incredibly organized and always well informed. We feel so lucky to have been assigned Julie M. I can't imagine going through this process without her. read more

I have been involved in several real estate transactions over the years, but Granite Escrow Beverly Hills wins the award for the worst escrow experience I have ever been party to. In my experience, they were difficult about every step of the process. The Escrow officer last name Noah was so horrible and un friendly and worst of all ..she was unwilling to correct what I felt was her mistake. Fyi..this is my first review ever..that might tell you how bad it was. read more

5 STARS all the way! By far the best service and escrow experience I have ever had. My escrow officer, Mark Anthony was amazing and I highly recommend him. I have never met an escrow officer that is so accommodating and so efficient and knowledgeable with everything. I really felt supported and taken care of the entire time. He went above and beyond to make sure that my escrow closed early and without any issues. I highly recommend him. read more

I had a great experience working with Granite Escrow and especially Jenna - super efficient and quick to respond to any of our questions. We were always informed in the process. Overall, Granite had competitive rates during our closing and all the associated escrow costs that went with it. Our agent recommended Granite Escrow, and we're glad we went with them! read more

Could have been way better...communication was practically non-existant. They even complained that they only had one person working in the office due to Covid...excuse me...does that mean we get a discount because you are giving us poor service and admit it? Anyway, they did not perform their responsibilities on a timely basis in my opinion either. I would never use this company again. read more

I can assure anyone needing an escrow that Harlene and Cheyenne at Granite Escrow are exceptional at what they do. They are professional, efficient, available, excellent communicators and they are kind! I would use them again and I suggest you do too! read more

This is the second real estate transaction I've worked with Mark on - on both occasions he was supremely organized and efficient. I can't overstate how much peace of mind there is knowing that Mark is on our side for the title and escrow process - we know his attention to detail and professionalism mean we get things right the first time. If you're looking for a highly responsive, composed professional who will maximize turnaround and minimize stress I can't recommend Mark highly enough. read more

Our escrow officer Harlene Dunn Recently switched offices. she is now at Granite escrow in Beverly Hills. I recently had a new listing that was owned by a trust. before we went on the market we want the title company to review the trust to make sure we'd have a smooth transaction. I was feeling really ill one day and drove over in the middle of Covid to their office to drop off the trust. Harlene wasn't in the office however she arranged for one of her male colleagues to meet me. He was very friendly and accommodating. I wanted to just drop it off and go and he enabled me to do that very easily. Highly recommend read more

Amie and the team at Granite did an amazing job with my recent home purchase - not only were they incredibly professional, but they even helped me close early and refunded fees for services that didn't happen because of COVID. I wouldn't work with anyone else - thank you so much! read more

I had a fantastic experience working with Granite Escrow, especially with the escrow officer Cory Schwab. Cory was incredibly understanding, she went above and beyond to answer any questions I have and checked in with me regularly during my first time home buying process. She also has an infectious passion about her work and checked in with me even after the process has closed. She let me know what to expect from her personal perspective and gave helpful advice beyond her usual roam of responsibilities. I would highly recommend Cory Schwab as your escrow officer! read more

Seller made us use this escrow company. Would not recommend them. They failed to send my homeowners insurance company a payment. I had to pay it myself as the insurance was hours away from canceling my policy due to non payment. They claimed they sent a payment days after we closed escrow but that was too late and the insurance company did not receive it within the grace period they offered. Now I need to figure out how to get my double payments refunded. read more

Amie Won was wonderful!! She was very helpful and has great communication. I really appreciate her and Granite Escrow services and would highly recommend to others as well. Thank you for such a seamless process with my Laurel Canyon purchase :) read more

I have bought and sold several properties, but this was the first time I used Granite. they demanded that I wire the deposit, my check was not sufficient, even a cashier's check. The condition of the property was such that I cancelled the purchase and waited for my money. I never received any call that my deposit was returned that way I sent it...by wire transfer. They insisted that I had to take their company check, which that had waiting on their front desk for 5 days and never communicated that to me and then when I did get the company check, there was a 5 day hold at my bank. Both entities made money on the "float". Completely unscrupulous and dishonest and when I called to talk about this and my concerns and insisted that I should be paid the way I deposited the funds, the escrow officer was incredibly rude and we has a seriously unpleasant interaction. I would never use this company again and I suggest you do serious research and clarify eace detail with this firm if you consider their services in any real estate transaction. Gina A. read more

Bring in the clowns! I think I had the most and unavailable and inexperience escrow officer Let's see where to start Multiple documents needed to be corrected Every time I reached out to check on how a document should be transferred I was told OK yet now on vacation I got to enjoy a scavenger hunt looking for a place to print ,noterize and send again. Her form of communication for example an after-the-fact sending of a Fed ex label. This label arrived after I verified she had all the papers and left for holiday Hint aime, state in a timely fashion what needs to be done and in what form. Also difficult to reach you multiple emails with out any more specific then the address especially since the disclaimer covers the reader's screen since we are not Sitting in an office awaiting a missive Fees that were updated at the sales site were not updated on th escrow forms And when their representative Aime would try to set a phone meeting in three different times zones she would neglect to state the time zone and respond without apology that, of course, hers. read more

I am in the middle of an escrow from hell and wanted to take the time out to write a review about how AMAZING Amie Won has been. I've used her before on a few escrows, but never really appreciated how hard she works for her clients. She really has my best interest at heart and takes the time to make me feel like my escrow is the most important one. I will only be using Amie and granite escrow for all future deals and I highly recommend everyone else do so as well. Thank you again Amie for your honesty, expertise and really going the extra mile. JZ read more

Cory Schwab is the best escrow officer you can use. Her professionalism and communication are always fantastic. When we are in escrow with Cory we don't have to worry about anything slipping through the cracks as she is always on top of every detail. Alison Winston Winston | Sturman Group read more

Granite Escrow offers exceptional escrow services. I have worked with Harlene and Cheyenne on several escrows and find their knowledge and their attention to detail to be superior. They are very prompt in communicating and making sure that all parties are kept informed to provide a seamless escrow experience. I highly recommend Granite Escrow, Harlene and Cheyenne. read more

Mark Mattes did an amazing job assisting me with the whole escrow process. He was very detail-oriented, has superb customer service skills and has prepared all documents for me to sign at once... hassle free! He made the whole process very convenient for me. Besides being very professional, he is very personable. I like doing business with someone whom I feel like I've known for quite sometime. Will definitely do another business with him when I purchase another home! read more

Mark mattes Anthony is the best, he is very helpful. He explained everything clearly. The whole process is smooth and perfect. He helped to close escrow really fast so I can get fund on time. I highly recommend him. read more

I was delighted to have done my transaction via Granite Escrow. I found all team members, Cheyenne, Harlene, and Jade, very professional, accurate, experienced, and pleasant to work with and will be making referrals to family and friends for them. read more

Granite Escrow is very professional and knowledgeable when it comes to handling the transaction of your home. Mark Anthony is a charm, super intelligent and very diligent with getting all the right information to have a successful close. More escrow officers should aspire to be just like him. read more

Amie and her team helped us with a tricky 1031 deal in Glendale. She was available and responsive and I highly recommend.

We would like to take this opportunity to thank Mark Mattes of Granite Escrow for going out of his way bringing the docs to us personally (due to our busy holiday schedule) and for making the whole closing process stress free. We highly recommend their service (particularly with Mark Mattes) and woud definitely going to use their service again in the future. We can't stress this enough, thanks for working diligently Mark. Cheers! Charlie & Elsa read more

Very unfortunate to see the majority of these reviews so negative, but they seem to be reflecting the Los Angeles branch, with whom I have no experience. However, I have now done several transactions with the San Diego branch and Stacie Ryales and have found her service to be exemplary. Very fast, thorough, and predictive of what will be required as we move through the transaction. Escrow can be a difficult role, sort of "hurry up and wait to hurry up again", but her clear communication and helpfulness has been a real asset. As I said, can't speak to the quality of other branches where I have no experience, but here in San Diego I've found Granite to be a quality choice for escrow service. read more

Rude, unprofessional. Very rushed. Way better escrow companies out there. Cant even ask a question about your escrow paperwork!

5 stars. What a pleasure closing with Harlene and the Granite team. Instead of creating obstacles and issues like many others, they proactively resolved any potential issues before they became problems. Harlene was beyond responsive and professional. Keep up the good work and we hope to work with you again soon! read more

A year ago we purchased a home and Amie Won was our escrow officer chosen by the seller's agent. My previous line of work was in mortgage processing then underwriting so I know how the basic flow of the loan should go. Although I was not happy with many aspects of the purchase (mostly lender's hiccups) I was very happy with the speed and professionalism from the escrow officer. She might not overly greet you with praises of your new home or small talk but she is prompt and her service was fast. She told us exactly what we needed to get to her and what time frame we were working with. She made our closing smooth and prompt. When we sell or purchase again we would happily use Granite thanks to Amie. read more

AMIE WON is the best! Had the best experience with her! Super professional and goes above and beyond for her clients! I've referred her many colleagues from my agency and all have had only positive feedback! read more

I'm a real estate developer and was referred to Amie from one of my brokers that we needed escrow services. I've only worked with Amie at Granite, so I can't speak to the rest of the office, but she has been the best and always goes above and beyond to make sure everything is tracking to close without hiccups. We've probably done around a dozen transactions and they've all gone smoothly and quickly. One of the buying agents on a transaction even commented on how good she was and I think she uses Granite as well now, too. read more

My experience with Granite Escrow is only as a vendor who provides mobile notary services, having said that I feel that they provide great service to their clients ; they are quick and efficient in paying for my services and their loan documents seem to be accurate and printed up on time. Cheryl , Teri and Amie are escrow officers that I have worked with and they all do a great job ! read more

We just closed escrow and this company has been amazing!!!! I've dealt with few other companies who were simply ineffective. I worked with a pleasant woman named Amie Won and she was just so professional, efficient, and most importantly she gets it! She had all my documents on a timely manner and helped us close escrow the best way possible!! I highly recommend Granite escrow to everyone and plan on working with Amie in the future!! Thanks again guys!! read more

I had a really great experience with Amie. She was responsive, nice, informative -- all of the things I assume you want when going through Escrow. I went to her office to sign docs, she made that process pretty easy. Overall, for having gone through my first home sale, there were several times that I was thankful to have Amie on board. read more

You know those businesses that are a joy to deal with, professional and always on the ball? Well, this isn't one of them. From start to finish Granite Escrow made mistakes that could have been incredibly costly if not caught by me (amongst other things the bank account routing information was incomplete!! - Seriously - then bank a) They were unpleasant and as another reviewer mentioned - acted like they were doing me a favor. At one point I was asked to come in early for an appointment, I could not accommodate them and when I arrived on time, the paperwork was not ready and I had to wait for almost 25 minutes. Aside from the colossal paperwork errors I was also stunned that they insisted on charging me each time they notarized (with an additional charge to re-notarize after correcting their own mistake!) and $12.00 for parking because the lot was full. My property sold for over several million dollars so needless to say, they were making quite a bit of money from my business, I expected a bit more professionalism - or they could at least be pleasant! I would give them one star if possible. read more

RUDE AND UNPROFESSIONAL. Also, Your going to pay top dollar. I won't get into details but it wasn't a pleasant experience for me, same goes to others I spoke with. read more

As an MLO, we normally stay loyal to an Escrow office that has helped facilitate closing our loan files with effectiveness and efficiency. I've been familiar with Granite Escrow (Beverly Hills) long before on a few purchase transactions I worked on, and from my experience with the office, I can't find a single complaint on the services they render. When I had a very big refi cash-out transaction, my client wanted a local escrow office that was accessible and accommodating to the need. I reached out to MARK ANTHONY MATTES of Granite Escrow to help me on this loan considering my client was very particular to every detail on the nature of the transaction. Mark was absolutely BRILLIANT & FANTASTIC! He was patient to my client (explained everything in full detail to every document that had to be executed); was always responsive with great knowledge to any questions raised; had a very professional character and demeanor; and was also very thorough in making sure the closing of the loan transaction didn't come with any 11th hour glitches. Everything just came out so smoothly with him handling the escrow & title side of the transaction. All I can say is that my experience with Mark was just EXCELLENT!!! I will definitely seek out his services with Granite Escrow every so often now. read more

Amie Won of Granite escrow was superb in our multifamily deal. She kept everything running smoothly with no hiccups until close. My clients were very pleased with her level of service. Highly recommended! read more