Zero stars. On Sunday April 26th I received terrible customer service from this location. Called…read morethe store to inquire on a purchase and was cut off before I could even finish asking. Super glad that I called before wasting my time in actually driving to the store and giving them my business.

I ABSOLUTELY LOVE THIS STORE!!! I furnished my entire house with furniture from Ashley Furniture…read moreand have been pleased with it ALL! When my daughter purchased her home she also made her furniture purchases from Ashley Furniture as well! I'm a customer for Life!

ASHLEY FURNITURE IN ARLINGTON TX.....I placed an order on 1/15/2023, we got home and we decided to…read morecancel.....we called the store directly and the representative answered, I asked him to please help us cancel the order and he said, we only do cancellations in person!!! what!! no way! I asked for a manager and they had me on hold for 20+ minutes!!! I called back and nothing! same answer!...... they don't make it easy to get a hold of somebody! 1 star because we did get good help at the store otherwise 0 star. no wonder they have 2 star rating! how sad of customer service after you leave the store...... they really push on YOU HAVE TO COME IN TO CANCEL..... I got a hold of our sales person and he said no problem at first....after a few minutes he said "my manager is not letting me, can you come by the store?....... I understand they want to retain the sale but after this experience I AM NOT GOIN BACK! I was thinking on buying a different piece just wanted to cancel within my 3 days for now because I wasn't going to have time to go back until the next weekend......so sad they can't help you after you leave! they really PUSH HARD ON CANCELLING IN PERSON! sad sad business practice.....our sales person provided us with a 800 # to cancel and he said they should be able to do it and if not come in to the store....I hope this gets resolved without having to visit the store!! they really need to change this cancellation nightmare. ***update*** Donna from escalations specialists called and was super nice about the whole thing, she listened to my concerns and was truly helpful.....she provided me with her direct contact information.....updating to a two star. Once I receive the refund will update review.

Don't match their own prices! We were interested in a piece and asked them to show us what the…read moreprice would be with all the fees. My husband and I decided we wanted to discuss it over lunch and they started panicking trying to say the "discount they could get us was one day only." They were supposed to send us an email of the item we liked but it was never received so we had to find the item we were interested in on their website. Turns out it was on sale and was cheaper to buy online. They were not honest about it. Shipping is also cheaper on their website! So I don't know how they were trying to get an extra random couple hundred for us. But very dishonest and bad sale tactic. Maybe tell your customers about the sales your company is running and not try to steal more money. I do not recommend buying anything in store!

Shawn was amazing.He was so knowledgeable on the mattresses and all the other items they sale at…read morethis store.Got a great price on the mattress we bought, can't wait to get it Will give an update after our mattress is delivered.Thank you,Shawn.

Shawn was amazing!!! Not only did he help me find the perfect mattress, he was able to facilitate a…read moreswift delivery for me when I was in a bind. He truly made me feel like family from the moment we walked in the door. I highly recommend this amazing company!

Johnny and I came into this location looking to see a ghost mattress, wanted to know all about it…read more Kacey helped us and we ended up buying something totally different. Kacey was very helpful and pleasant. We got a great deal working with her and Store manager Tyler. This was not a planned visit and spent more than I wanted to, but that is on me. If you are looking for a great deal on a mattress or bedroom furniture, go see them in Grapevine.!!! Not a paid person, just a customer, who appreciates great service!!!

I am extremely disappointed with my recent experience at Ashley Furniture…read more We purchased recliners that turned out to be flimsy, extremely uncomfortable, and poorly designed. When fully reclined, you cannot even see the TV properly, which completely defeats the purpose of buying recliners for a home theater setup. On delivery, we were told that if anything was wrong, we had three days to call. We called within that period, exactly as instructed. Instead of trying to help, the representative basically told us it was our problem and that they would not refund or return the recliners. The attitude was dismissive, rude, and completely unacceptable. I have bought many things from Ashley Furniture in the past and never had an issue with other locations, which makes this even more disappointing. But after this experience, I will never buy from them again. This is not the kind of company or customer service you want to deal with. Once they have your money, they clearly do not care. Nope

I ordered furniture with Leah Pollard to be delivered on 12/23. On 12/23, only half of the items…read morewere delivered and I was not informed that items were backordered until I called customer service on 12/23 asking where the rest of my order was. Customer service told me that items were going to be delivered on 12/27, 1/3, and 1/10 which was untrue. The remainder of my delivery is supposed to be delivered on 1/14.

New leadership! New ownership and management! Love the new energy and service! So much new product…read moreand bigger selection. Love that you can get great value and buy luxury product at much affordable prices along with their 0% financing!

We came looking for sectionals and ended up getting more furniture than we planned. The lady that…read morehelped us was so patient and helpful. She did us really well and got us good discount. The selection is large for the sofas and bedding. We did look for some entertainment center like shelves, tho they didn't have any at this store. Prices are a bit steeper in store than they are for the same brand of off brand stores like NFM, but the styles are also different. They have a protection plan that can be purchased for the furniture, supposedly if it's not used you get a credit at the end of the 5 years that can be used in store. We will see how that goes. We had a good experience. Now we patiently await our furniture delivery.

Purchased $10k worth of furniture for secondary home in CA. We flew from TX to take possession of…read morefurniture. Delivery had to come in stages for bed (1. platform frame w/drawers, 2. bunkie board, 3. adjustable base, 4. mattress). Because of the delivery stages & our travel, we missed the short 72 hour return window. We couldn't get anyone to answer the phone until I said I wanted to buy something else from them. They would not talk to me as our order was under my wife's name. They were okay taking my credit card & money though. We now have a bed that we must get a ladder to climb into & zero customer service from Ashley. I will never buy from them again & suggest you do the same unless you do ALL the research & measurements. The sales people are of little help there & seem to only care about their commission sell. Forced to buy another bedroom set from a competitor & just take the loss on Ashley. Never again.

My family and I came to Ashley furniture to have a look around. We were helped by Kendarryl, who…read morewas helpful throughout the process and was able to provide a good deal for me. I'm grateful to have worked with him and appreciate how responsive he was with any questions/concerns I had. I love the furniture in my place, it's comfy and stylish. The delivery guys were professional and quick with setting up my furniture and moving it around. The delivery charge is excessive and some of the protection they offer on the furniture doesn't seem worth it. I look forward to returning here, if I am in the need for furniture.

We purchased our living room Couch and Recliner Love Seat back in January. We had some issues with…read morethe delivery process. But Ashley made good on the delivery. On Friday 26 September our recliner love seat while in the extended position stopped working as designed. Both side are struck in the extended position stopped and will not retract. We made notification to Ashley and spoke with a human and was referred to call a number and the contractor will take care of the problem. The contractor is a "BOT" but never spoke with a representative/human. We were told that the contractor will make contact within 36 hours. Tick, Tick. We were emailed by the BOT and requested an address to send the replacement parts to be sent to. We sent the address as requested. Tick, Tick We were emailed by a BOT requesting photos of the serial numbers. We sent the photos of the serial numbers. On several occasions over six days we called the Ashley Store at 9100 N Fwy I-35W and told there was nobody present to answer my questions. Even our sales representative Donna M. Has ghosted us. Tick, Tick So where do we go from here? Why doesn't Ashley make good on their warranty? Tick, Tick Why can't Ashley management make contact with me? Ashley is dishonest in their business practices! Ashley relies on their contractor without any oversight of their unreliable practices. Tick, Tick Is it normal for Ashley to practice display unscrupulous behavior without any accountability? Failure, incompetent, dishonest, disrespectful and brings no value to the community. One Star is too much! Ashley! You have my phone number! Day 23 STILL NO REAL LOVE FROM AshLIE

Well I will say they don't hound you.like at some of the other stores. Allen walked up and greeted…read moreus. Told us if we needed him he would be around. They have a good selection of beds couches and tables. They have nice things. But some of the couches fabric felt weird not something you want to sit on and be comfortable. I think for the for the price it was not worth it. I felt like it was over priced compared to some or the other stores.

The service was fine. The selection was not bad and the value was terrible. I just wanted a good…read morewarranty on a leather couch in case my dog messed it up or scratched it or tore it. On a $3500 purchase for two love seats I spent almost $500 on a warranty going back-and-forth with sales to make sure that it would be covered if my dog missed one up. Tear vs. peal is why they turned down the warranty claim because it was appeal and not a tear. I really wish I would've got something nicer and could've paid a 10th of the price on marketplace.

Delivered team staff Andy has been delivering my purchase items several times and never too late…read morealways on time. Andy and his team staff is putting my queen bed frame together with mattress. Andy very nice kind friendly and get the job done on time. I would recommend your company to all my family and friends because of Andy. Thank you for service im very pleased.

Came here to purchase a bed frame and since I already knew what I wanted the process went seamless!…read moreI selected my product, made the purchase, and set up delivery for a later date. This location is fairly large with an outlet center, play area for children, and coffee bar. The employees were helpful and didn't hound me as I was looking at other items. I look forward to receive my order and will update regarding that experience.