I ABSOLUTELY LOVE THIS STORE!!! I furnished my entire house with furniture from Ashley Furniture…read moreand have been pleased with it ALL! When my daughter purchased her home she also made her furniture purchases from Ashley Furniture as well! I'm a customer for Life!

Zero stars. On Sunday April 26th I received terrible customer service from this location. Called…read morethe store to inquire on a purchase and was cut off before I could even finish asking. Super glad that I called before wasting my time in actually driving to the store and giving them my business.

Purchased glass table and chairs over 20 years ago and is still in excellent condition. It's a…read moreunique dining furniture set.

I purchased 5 items from this store. The first four were delivered with no problem. However, the…read morebed I purchased was on back order. It did not arrive at the given time. When it did arrive the delivery personnel did not put ot together correctly. After sending several emails to the store to request they send someone back out to fix the bed, I realized that I had been corresponding with an AI generated system that kept telling me someone would reach out to me soon.. Never talked to a real person until I called a day later.

SAVE YOUR TIME AND COME STRAIGHT HERE FOR YOUR MATTRESS!…read more My wife and I actually enjoyed our entire experience at Family Mattress, unlike our experiences at Mattress Firm and Sleep Experts. Craig was very courteous allowing us space to try different mattresses without breathing down our necks, but still in range to answer all of our questions. Mattress variety, quality and price exceeded our expectations. We were also pleased to learn that our mattress will be made locally and new. And we are happy to be supporting Family Mattress as a local, family owned business, as we live in Mansfield ourselves. We were very happy to make a purchase and plan on coming back for all of our sleep needs.

Shawn was amazing.He was so knowledgeable on the mattresses and all the other items they sale at…read morethis store.Got a great price on the mattress we bought, can't wait to get it Will give an update after our mattress is delivered.Thank you,Shawn.

Johnny and I came into this location looking to see a ghost mattress, wanted to know all about it…read more Kacey helped us and we ended up buying something totally different. Kacey was very helpful and pleasant. We got a great deal working with her and Store manager Tyler. This was not a planned visit and spent more than I wanted to, but that is on me. If you are looking for a great deal on a mattress or bedroom furniture, go see them in Grapevine.!!! Not a paid person, just a customer, who appreciates great service!!!

It is now 11/21/2024. Again, I RECOMMEND THAT YOU DO NOT BUY FROM ASHLEY FURNITURE GRAPEVINE OR ANY…read moreOTHER LOCATION. Here is the Better Business Bureau link. Read all of the complaints about Ashley Furniture. https://www.bbb.org/us/tx/grand-prairie/profile/furniture-stores/ashley-homestore-0875-90001127/complaints?page=5 Recap- Ashley Furniture has rescheduled and no, call no showed 2 times. After the last no, call no show, someone called me to see how my delivery went. I told her that I had no delivery. No one showed up. I told her I'd like a return. She put me on hold and spoke with someone and came back and said that they will have someone pick up the damaged table and someone will call me to schedule it. She also mentioned that she'd be back to work on that Tuesday. There was no call from them on Monday or Tuesday. I called them to follow up on 11/20 and nothing was in the notes. I was told that someone would call me. No call received. I called back on today - 11/21 and was transferred to a supervisor who said no refunds. There was nothing in the notes about prior conversations. Why do I have to keep repeating myself? Notes should be in their computer system. I followed the 72 hour window process and they did not follow through with delivery of a non-damaged product. What is their policy for multiple rescheduled and no shows? Thanksgiving is next week so I had to go buy a table.

New leadership! New ownership and management! Love the new energy and service! So much new product…read moreand bigger selection. Love that you can get great value and buy luxury product at much affordable prices along with their 0% financing!

I ordered furniture with Leah Pollard to be delivered on 12/23. On 12/23, only half of the items…read morewere delivered and I was not informed that items were backordered until I called customer service on 12/23 asking where the rest of my order was. Customer service told me that items were going to be delivered on 12/27, 1/3, and 1/10 which was untrue. The remainder of my delivery is supposed to be delivered on 1/14.

We came looking for sectionals and ended up getting more furniture than we planned. The lady that…read morehelped us was so patient and helpful. She did us really well and got us good discount. The selection is large for the sofas and bedding. We did look for some entertainment center like shelves, tho they didn't have any at this store. Prices are a bit steeper in store than they are for the same brand of off brand stores like NFM, but the styles are also different. They have a protection plan that can be purchased for the furniture, supposedly if it's not used you get a credit at the end of the 5 years that can be used in store. We will see how that goes. We had a good experience. Now we patiently await our furniture delivery.

Purchased $10k worth of furniture for secondary home in CA. We flew from TX to take possession of…read morefurniture. Delivery had to come in stages for bed (1. platform frame w/drawers, 2. bunkie board, 3. adjustable base, 4. mattress). Because of the delivery stages & our travel, we missed the short 72 hour return window. We couldn't get anyone to answer the phone until I said I wanted to buy something else from them. They would not talk to me as our order was under my wife's name. They were okay taking my credit card & money though. We now have a bed that we must get a ladder to climb into & zero customer service from Ashley. I will never buy from them again & suggest you do the same unless you do ALL the research & measurements. The sales people are of little help there & seem to only care about their commission sell. Forced to buy another bedroom set from a competitor & just take the loss on Ashley. Never again.

My family and I came to Ashley furniture to have a look around. We were helped by Kendarryl, who…read morewas helpful throughout the process and was able to provide a good deal for me. I'm grateful to have worked with him and appreciate how responsive he was with any questions/concerns I had. I love the furniture in my place, it's comfy and stylish. The delivery guys were professional and quick with setting up my furniture and moving it around. The delivery charge is excessive and some of the protection they offer on the furniture doesn't seem worth it. I look forward to returning here, if I am in the need for furniture.

I am writing about our unpleasant experience at Ashley this past Sunday, May 24. We spent from 2:48…read morePM to 4:51 PM there, only to leave empty-handed, disappointed with the service, and standing in the middle of a heavy rainstorm. We have been loyal customers for years, during which we have purchased two dining room sets, a four-piece bedroom set, two mattresses, an adjustable bed base, and a living room set. This is the first time we have ever received such terrible treatment. The salesperson assisting us had no idea what he was doing. He told us our monthly payment would be around $200, but when the financing information came back, we were told it would actually be $644. When we asked why, the excuse was that the approval through Acima was for a 24-month term. We explained that the payment was far too high, outside of our budget, and that we no longer wanted it. However, the manager continued insisting. We then decided to look at a more affordable option to see if it would fit within our budget. The salesperson returned with new numbers, saying there would not be much difference. He told us the payments would be around $94, but when the financing was presented, it came out to $244. I do not know if Ashley is so desperate for money that they mislead customers in hopes that someone will eventually agree so they can take their money. It is truly disappointing that a store that was always our first choice treated us this way. My issue the second time was not the monthly payment itself, but rather that once again the salesperson gave us one amount, only for the actual monthly payment to be much higher. Ashley is not the only furniture store that exists, nor the only place that sells mattresses. In fact, the very next day we went to Sleep Number, purchased the mattress we needed, and completed the entire process in no more than 45 minutes. On top of that, we received exceptional customer service.

Excellent service from Leah, Alex, and Marty!! Charming team that went the extra mile to make our…read moreexperience GREAT!!

The service was fine. The selection was not bad and the value was terrible. I just wanted a good…read morewarranty on a leather couch in case my dog messed it up or scratched it or tore it. On a $3500 purchase for two love seats I spent almost $500 on a warranty going back-and-forth with sales to make sure that it would be covered if my dog missed one up. Tear vs. peal is why they turned down the warranty claim because it was appeal and not a tear. I really wish I would've got something nicer and could've paid a 10th of the price on marketplace.

Came here to purchase a bed frame and since I already knew what I wanted the process went seamless!…read moreI selected my product, made the purchase, and set up delivery for a later date. This location is fairly large with an outlet center, play area for children, and coffee bar. The employees were helpful and didn't hound me as I was looking at other items. I look forward to receive my order and will update regarding that experience.

I spent $1,500+ on a mattress from Living Spaces and it is already sagging after what should have…read morebeen a fraction of its lifespan. I went through their formal inspection process, which confirmed one inch of sagging, and was told that does not meet the warranty threshold of 1.5 inches. So apparently I need to keep sleeping on a failing mattress and wait until it gets worse before they will help me. I offered to pay the difference toward a replacement. I offered to accept store credit. I asked for a partial refund. Every option was declined. I have now spoken to multiple people, been escalated twice, and received the same answer each time: not our problem. At no point did anyone make a genuine effort to find a solution. I was told to come back in three months when the sagging gets worse. That is not customer service, that is stalling. The math here is simple. I am either stuck with a $1,500 mattress that is falling apart, or I buy a new one and I am out $3,000+. Living Spaces has made it clear they are comfortable with that outcome. If you are considering a large purchase here, especially a mattress, think carefully. The product warranty sounds good until you actually need to use it.