I recently changed insurance and my old medical offices are not on my new plan, so I found myself…read moreat Medallus for a minor health concern. Maybe I've been spoiled by my previous provider, but this experience was not a great impression. When I first arrived, I was acknowledged by an unpleasant receptionist. It's pretty clear that she doesn't like her job-or the people she works with. I felt like I was intruding on her day and inconveniencing her just by being there. After I filled out my paperwork (which she basically tossed at me), she didn't look up as I stood in front of her. Perhaps she didn't hear me with her earbuds in and she was zoned out to any other place than here. Eventually, she took the paperwork and told me I'd be called back when they were ready. Once I went back to an exam room, I noticed how eerily quiet everything was...that is, until the doctor entered the adjacent room and I heard every bit of their conversation. Truly, I could tell you what the issue was, what the doctor's recommendation for treatment is and when to follow up. All between the paper thin walls. I didn't feel like privacy was a given, even though we were in separate rooms. My experience with the doctor was fine-quick, but got the job done. She was friendly enough and I appreciated her get-down-to-business attitude. I'd imagine she's not there to build rapport with patients since this isn't that type of place. But it sure makes me miss my previous doctor office.

I came in recently with the flu and was very impressed by the care I received. I didnt have to wait…read morevery long. The staff was all very nice, the girl at the front desk Alexa took my needs seriously and was very helpful. The medical assistants and provider took me seriously and helped a lot. 10/10 recommend this urgent care

I scheduled my appointment a full week in advance specifically to give the office adequate time to…read moreobtain my records from my previous provider. I made it clear I would rather wait the extra week than come in without my labs, knowing they would be necessary for a productive visit. I called the morning of my appointment and was explicitly told they had received my most recent bloodwork. When I arrived, they did not have my labs. Despite this, the NP had already formed her opinions before reviewing anything. Was rude and arrogant, told me my brain fog was simply due to old age and didn't bother to ask about any other symptoms and that my testosterone level of 167 ng/dL -- which my lab flagged as clinically low, was not a concern. She recommended DHEA as an alternative to TRT with no discussion of my history or symptom pattern whatsoever. When I raised concerns, the NP accused me of trying to skirt protocols, protocols I had never objected to and was fully prepared to follow. I ultimately had to pull up my own lab results on my phone, screenshot them, and email them to the office myself during the appointment just to have my records present. I left without a meaningful evaluation or treatment plan despite planning a week ahead, confirming my records were received, and coming fully prepared with documented symptoms and specific health goals. I was dismissed, blamed for their administrative failure, and made to feel like a problem rather than a patient. I would strongly encourage anyone seeking men's health or hormone evaluation to find a provider who will actually review your records before drawing conclusions.

I have been going to this clinic and seeing Dr Hamp for 20 years. He is absolutely the best Dr I…read morehave ever been to see. He listens to me and takes the best care of me. I wouldn't trust anyone else with my Healthcare, honestly. Everyone is always so nice. I highly recommend this clinic and especially Dr Hamp.

The staff at the front desk is nice; however, if you decide you want to go through with a basic…read morecolonoscopy there. . . BEWARE: after the treatment, I had bad hip pain in my right hip. I have never had hip pain before in my life. They must have been getting very rough on me when I was under anesthesia. I went to St Mark's 2 times before, and they never caused me hip pain. It has been more than 6 months and I am still having hip pain.

$$$ is the motive! I received an endoscopy procedure, while I had insurance. When I scheduled the…read moreappt, I was told they do a prior authorization to see exactly what my insurnace will pay and what's on me. When I arrived the day of my procedure, they were absolutely not certain of the costs, therefore, didn't really seem like they talked to my insurnace beforehand at all, like they said they would. The day of the procedure, I was told I would likely have $250 to pay outside of insurance. Okay, great, that's not too bad. However, I wanted to ensure that was the correct amount due to their sense of uncertainty, so I put off my procedure for about an hour to go talk to billing to ensure I wouldn't end up with a large surprise bill that I couldn't pay afterwards. Billing was 0 help and they couldn't care less for my concerns and the fact that I told them I'm low income and can't manage a surprise bill. They got me very flustered and stressed right before my procedure. They didn't care. I was told it shouldn't be much more than $250 and not to worry. So I decided to just move forward with the procedure, which I regret more than anything. Lo and behold, a short while after my procedure, I received a bill in the mail for $250 and then another for $730!!!! My fears came true! They were not transparent about the reality of how high the extra costs could be. I did everything to avoid it and it still happened because of the billing people misguiding me and not caring to investigate it further to ensure the true costs. Not to mention, the procedure didn't do anything for me or give any answers and the treatment at the place was mid in general. I'm still having all the same issues I started going there to address. So now I have a huge bill to pay that I can't pay and over the month of November they add TWO late fees! Two in one month really? I'm low income, and talked to them telling them I was going to need more time to pay it and they just proceed to add more late fees. They don't work with you at all. Today, only about 4 months out from the procedure, I received a bill in the mail stating that if I didn't pay the bill in 10 days (actually 6 days due to when I received the bill in the mail- took 4 days to get here from the date marked on it) then they will send it to collections and I will be charged a 50% fee. I've never heard of a debt going to collections that fast, and definitely never heard of a late fee that's that excessive when only 4 months late (it's not like it had been 6+ months of them not being paid). Scare tactics, really? So this is how you're treated when you can't afford to pay for a surprise bill that you tried to avoid up front but got no where because of the lack of care and knowledge from the billing department, and after they were already paid good money from the insurance company. No accountability or empathy at all. I wouldn't recommend this place, not only because of the billing departments lack of compassion and empathy, but also because of all the money I spent just to get 0 answers and to get better 0%. Such a waste. This is what's wrong with healthcare! Based on the other negative reviews that are somewhat similar to mine, I know my experience will be brushed off by management and I will be gaslit like the other reviewers that have had negative experiences have been. Management, I recommend for you and your staff to receive some sensitivity training and always run prior authorization beforehand. Give the patient as much info as possible and show a sense of concern and willingness to help. Myself and other patients have given you insight on how you can improve, now it's up to you to take accountability and make the necessary changes to do so. There's nothing else to say here. Patients beware!!!!!! Updated to add: just four days after making this review, I received an additional letter AFTER they already got paid by me. It was dated just 4 days from the letter warning me of the balance going to collections. So they gave me 4 days and sent another letter, AND added an additional late fee. After I already paid the balance. What a joke.

Dr, Twelves has been my OB for all three of my babies. I trust her completely and am grateful I had…read moreher help as I dealt with preeclampsia. She is thoughtful, kind, thorough and I always felt comfortable with her staff. I now drive an hour to see her for my checkups and HRT needs as I'm in a new phase of life.

No to Tricia Twelves, you will have to wait forever to get…read morein. They don't stop taking new patients so you're basically just $ to them.. Each time I went in I had to wait at least 20 mins to go back to the room and a couple times I was sent home and told to come back 45 mins later. She doesn't remember who you are and had my information mixed with someone else. Also, her nurse is rude.

I really like Sean Gunderson. I do not like the staff as they do not care about giving the doctor…read morehis messages. My son has been without his meds for 5 days and I have called repeatedly for a refill, as has the pharmacy. No response. My son's meds have to be refilled once per month and I get the runaround from the support staff EVERY month when trying to get his meds refilled. I am so tired of dealing with this that I am considering finding a new doctor's office. Sorry Sean - you are really great. Your staff, not so much.

I used to love coming to St. Mark's Primary when Dr. Corson was practicing there. He is a wonderful…read moredoctor. However, when he left the practice I went to see Dr. Dinh. I told the receptionist the reason for my visit, which included bloodwork. I was unaware that I needed to fast before this visit and was not given instructions to do so. Dr. Dinh told me I could either reschedule, or go ahead with the lab work knowing that the results could be inaccurate. Why would I want inaccurate lab results? Dr. Dinh had a very condescending tone when I asked him questions about my health. The visit was a waste of time. Gave this practice two stars (instead of one) because I do like the nurse practitioner there, Lisa Western. She is fantastic - professional and warm.