No Customer service at all. Send in a request for help, its been over a week and no response. Phone calls get you nowhere. One rep tells you one thing another something different. Always someone will be with you soon, but no one responds. Emails at lest have it in writing. They are fast to set you up, and bill you. But after your in, no help at all. read more

As a subcontractor - do not work for this company. We can't get paid. D&S Electric did some panic work for them at our local Winners back in December and haven't been able to get paid. Always the same run around. Contractor beware. They don't pay their subs on time and very ignorant on the tele. They need panic work done and expect you to drop and go. But they dont pay. read more

All, everything could improve. A set # of employees (sales) has a strike fest every Monday morning to go over who sold what and for how much! While the 1200 other lemmings clap and cheer. Sales guys on the team Make 300 to 400 k year average. Some more, some less. But the less is always over 150k While the ops people stand and clap making 40k- 50k If they are lucky Sad read more

The customer service is the worst. The asked thousands off dollar for line set up, and I asked them forget about the line. But, they charged for the same place where we are not using there services. When raised the issue about this and asked for show me the contract for that location, than they send me the contracts from other location specifying that here is your contract. I specified that it is three year old contract for other location, then did not reply back with any explanation. Now they want to charge early termination fee for the place where they activated line themselves. read more

Recently moved into an apartment that uses their wifi services. They took over a week to actually set my wifi up and that was after I called every day of that week. After setting my wifi it did work good enough to actually use for gaming, working, or streaming but that was for all of one night. After less than 12 hours the wifi barely runs at 2Mbs a second and that only if it's not cutting out every 5 seconds. Every time I've called I get vague answers and pretty much get told that something is happening but not what. This company has pretty much only wasted my time and is yet to even say anything to me unless I hold their hand and have them spell out what is actually happening. Please never use this company unless you want to spend more time doing anything other than pulling your hair out trying to get them to cooperate. read more

Be ready to be ignored, speak to outsourced unhelpful powerless India customer service 20+ times. They can't do a single thing. If i could leave 0 stars I would. We called their customer support to cancel services over 20 times before we ever got help. Their entire customer service team is in India and they won't do anything more than tell you Kathleen, Gina, and Jennifer will email you. They never do. Tried to get help April 4th. It's June 9th and someone finally contacted me to say they sent through a final charge. Go read the reviews on BBB or hear on help or anywhere. Find ANY other company! On top of that you can request cancelling over email and they will just ignore you and keep billing you. I emailed the entire chain of letdowns to the highest manager. She did absolutely nothing to resolve it. They will charge you until you threaten legal action. I assure you. They can't cancel your service or even change things over the phone. Not ever. All they can do is say they will have someone email you and they never do. Completely overpriced. Worst customer service we have ever had with any company. Had to threaten to sue to get my service disconnected. They genuinely don't care about their reputation and they don't want to change a single thing about it either. Oh be aware, for them to ask their own staff to cancel the internet costs $50 more. Hahaha. Seriously. They charge you $50 for them to ask their own staff to push a button on their end. read more

If it allowed me to give Granite a zero, I would. * Substandard customer service * Their proposed significant savings over current vendor never materialized * Hidden cancellation charges * Inexperienced Sales Staff Will never entertain an offer from Granite in the future. read more

Worse than AT&T .... and that's saying something. I work for a telecommunications NOC. All of our Granite customers use a VoIP POTS alternative service. Every time I've had to report an issue to Granite, it takes days and multiple escalations before an engineer even touches the ticket and even more days to weeks longer before the issue is resolved. Quite honestly the most pathetic telco in the United States. The only good review of Granite on here is from a user with a picture of Josh Groban. Which leads me to believe that it's a fake review planted by Granite themselves. No way someone would ever give this company a 5/5 star rating. They deserve a 0/5. read more

It has been an absolute disaster. We are a small retail operation with a store that has absolute no connectivity. No POS, no phones, nada. That was Thursday and I am writing this Saturday afternoon. Granite has repeated the exact same lines to us from the first call. Still waiting on dispatch ETA. That is after we requested to speak to our Account Manager only to learn we were never assigned one. Still waiting. read more

AT&T has finally done it. They have owed me credits for years. They just now raised their rates on regular telephone line to over $400 per line. I got a bill for 2 lines for $1000 with all the fee's. A granite guy called and they were able to save me a ton of money. Had a line go down, they answered right away, turns out it was another At&T line we didn't move over, AT&T took me on hold for 4 hours just to get someone that could try to help. The Granite team was great. Easy and great communication. read more

Do not use this company. Customer service is horrible - if you have an issue with your phone service, be prepared to not have a phone for a week or more. There is no urgency at all in this company. We have had the service for 3 years and it just keeps getting worse. Now I can't even get out of the service because they will not verify my termination date. I am afraid of excess termination fees. I have been asking them for over two months for a contract end date, but no one will talk to me about the issue. Please stay far, far away from this truly awful company. read more

Fees and extra charges for everything including installation and disconnection. Absolutely unprofessional - losing records of us wanting to disconnect our service and continuing to charge us for months. We spent thousand+ in less than a year just to keep our business going before we were in a place to drop them. Run remotely from ATL for service here in SoCal. They have a monopoly with the business area that we are in. We were paying hundreds of dollars for early-2000's era DSL speeds (10mbps down / 2 mbps up). I hate that companies like these can fleece small businesses for essential utilities (yes, internet is a utility), while providing the absolute minimum level of service and care. Companies like these should be run down to the ground, if only our government wouldn't allow them to continue operating with impunity. Do everything you can to avoid using their services. Get a 5G hotspot from any of the major telecom providers. read more

Worst, most unethical vendor I have ever dealt with. Continued billing issues and completely rude customer service. Avoid this company like the plague. read more

Don't do business with this company. Poooooor customer service and expensive. Slow to reply and worst service. read more

The fact that Granite is not willing to defer payments during a pandemic is ridiculous! I own a restaurant in Willowbrook mall (Houston, TX) and we aren't even open yet. We have not used the phones or the internet yet (I don't even know the WiFi password). And they are trying to charge us over $1,000 just to keep going. They also have threatened to send us to collections. We initially didn't even want to sign up with them, but Xfinity wasn't approved yet. Once it is we are switching for sure! I'm sure everything they are doing is legal it's just a shame and terrible customer service. read more

They charge us $266.72 per month for 5 Mega Bytes Per Second! You read that correctly, NOT a Typo. Highway Robbery! Unfortunately, they are the only vendor that offers services at our location, thru the mall (Scam). I'm looking into internet service via mobile hotspots, but Granite will not allow us out of the contract. Everything about this company is horrible, it should be illegal for them to operate. Customer service is the worst (India). Stay Away! read more

We started to use this service with my business but they could never get the system up and running due to technology issues. After months of trying to work with them to get it fixed I decided to cancel the service completely. Since they did not provide a working service there should have been no bills. I made it very clear multiple times that we did not get a working product, yet they billed for a monthly service. After expressing my concern of getting billed for a service they didn't provide they stated they would look into it. They drug the conversation out for almost 4 months now with no answers. I've sent them multiple documents showing my communication of the system not working and the concerns I had, now they just don't respond anymore. read more

Charged us for almost 2 years and never ported over our number so was paying them and At&T for the same service. They are thieves. They are also the most painful vendor I have ever worked with. 500 meetings for one sale. Do not use them the cheap price is NOT worth it. read more

The reviews on here don't make any sense, Granite makes all of their customer's lives easier and saves them a bunch of money. If you want a real idea of Granite Telecommunications, go check the better business bureau. read more

If zero stars where available I would give them that. Horrible communication and follow through. They sell you very well but PLEASE don't fall for it. Whatever service you are with would be much better than this dumpster fire. Worse customer service I have ever experience both personally and professionally!! read more

The only thing missing is a patch over one eye. They only want you to sign the Letter of Authorization (LOA) then you are toast. Training is about 5 minutes worth; then you have to beg! Installation is an upcharge. Shipping is more like arrrr matey pay for it at 2nd-day air. Instructions do not match reality. Who makes a phone where the buttons say successful, then on the first boot (every night, they reset! I'm not too fond of the company and hope to get a class action against them. So far, billing is completely off. They start billing the day they ship the phones. I pray King David's prayers over them. Smite them! Make them the tail and not the head. They are carpet baggers. Nothing about them is fair, equitable, or decent. When I hear their name, I cannot produce enough saliva to spit at the earth. Yea it is that bad. read more

Internet works great but I have, never in my life, experienced such terrible customer service. I have asked for a statement for over a year and they never send it. I have no idea how much I owe them. I randomly send them $500 and they did disconnect my service one for late payment. Even after I told them that I have no idea how much I owe!!! read more

Spotty service, never heard back from them despite several attempts to contact.

Worst telecommunications company I have EVER worked with. HORRIBLE customer service. Nothing gets done in a timely manner. We have a new employee and it is going on 2 weeks since I have requested the number be assigned to the new employee. The onboarding process on has nothing but horrible miserable crapper of service from this company. STAY AWAY! read more

Line items to sum it up 1) Easy to get signed onto a contract 2) Small bussiness? Impossible to get the ball rolling. 3) They keep separate contracts for phones and internet... even if listed under same account 4) You get charged $100 for calling emergency services(911) Tons of hidden fees and cancellation processes not listed in contract. 5) Expect to be billed for 5-6 months after you cancel their service. Only to be told do not to expect any refunds.... Only credits for a canceled account!!! Also, more impossible to get away from than to get your actual equipment setup. STAY AWAY!! read more

Absolute garbage company. Have been trying to cut service with them for the past 9 months and still getting billed. I did not have a contract with them, am not exiting early, have paid in full up to time of cancellation and still they bill me. Now adding late fees. Can not stress enough how horrible their business practices are. read more

Here is a short list of things that went wrong since September of 2021. The general billing was never corrected until September of 2022 (and is still being corrected). We had listed a fax line on one of our locations, but at the last minute decided we didn't need it (never hooked anything up). We cancelled it in January, the credit wasn't given for the line cost and they charged me an early termination fee of $2400. Nothing was said to me at the time of cancellation - I would have kept the fax line if I was going to have to pay for 10 years worth of fax line. Granite added a line to our account instead of replacing the phone that didn't work. They eventually took the line off (after months of me telling them) with no credit for the line charge and added a $580 termination fee. When we received phones that did not work or that quit working within a month of using them (which was A LOT), we asked for replacements. This usually took around a month to get new phones. I would have to ask 3 or 4 times to get the phones, then they would be overnighted and Granite would charge us for the excess shipping fees. Not to mention the hours and hours and hours I have spent begging for help, keeping track of incorrect billing, sending phones back, setting things up, etc. This company is the essence of inept. Nothing was ever easy or correct. read more

Guys listen to me, no matter what, DON'T GO WITH GRANITE!I swear it's a scam I can't belive that company is actually in business. No matter how cheap they are, no mater how nice they are, don't go. The worst customers service you can ever get: First, they will try over and over to have you in a contract, they raise the prices every month (in a contract) They will ignore you, put you on hold for hours, I have a business and I deal with a lot, but never seen something like that I swear. Please, don't choose them. read more

Being an Employee for a few years at Granite, here is my less than favorable but honest review. For customers: Cons: Granite acts as the middle man, and that's all they do. Cutting the middle man out will always save money bottom line. That being said, the biggest complaint I have with the company as a former employee who has brought this up to no avail is that the company outsources all mobile technician jobs save a few hundred for all fifty states. That MEANS every time you need a technician to go to your home, business, or otherwise 90% of the time Granite is just going to put a job out at cheap labor to the first person to take it. Half the time the person won't even show up and when they do because they aren't trained personnel they either do the job incorrectly, outright lie to the customer about costs and whether they have to pay, or are simply not qualified to do the job! They also do not test the circuits they install! They just leave and hope it works and come back later with another tech if it doesn't! Sometimes nothing is plugged in or they never set up the customer! Their sales tactics are crude, they harass potential buyers and they up sell customers products that the customer by no means needs but doesn't understand to make quotas. Please do your research. You do not NEED half the stuff they'll tell you. They won't refund you, they'll only credit you. Pros: If you are a large company and either negotiate or simply complain enough they will bend over backwards with special conditions for customers. Small business owners this will not work for you. For potential employees: Cons: Extreme micromanagement from mid and high level supervisors who will never go to bat for the employee nor do anything to assist in making your life easier but will happily make you pull extra hours to do work related essential paperwork. They do not listen to constructive ideas about the company even if you come up with good reasons why. Very strict dress attire Unopen to remote work for jobs that could be because they do tours of the premises to "sell" the company. Parking lot is Chaotic and a race to leave at 5pm with not enough parking. Commute at the Quincy location is very hectic. They do not increase wages to meet the cost of living in the area. The wages do not match the average for the area and you will be underpaid. They do not sufficiently train personnel for their positions nor provide the proper resources to seek knowledge of the position. CEO and upper staff is full of themselves and think people want to go to a mandatory meeting every Monday to listen to him tell you about sales numbers, which is the only department worth working in at this company for the commissions. I asked the Night shift, there is no pay differential for overnights. Ridiculous weather policies, they will continue to try to strong arm employees into going to work in hazardous conditions. Pros: Do not have to pay for parking. Free gym with employment and showers. They donate a lot to charity, even though I believe it's just for the tax write offs it still helps the community. Good company for a first job in a field after college to get experience and get out. read more

Gee, Sadly these guys are contracted with a company I work for. I want to cry every time I see a store down that is using granite. if you have time sensitive issues, good luck. their Tier 1 will answer the phone, write down your issue, tell you they will have a tech call back in an hour, then continue watching Netflix. I have had multiple ongoing issues for weeks, I call in every day. they seem like they are getting annoyed with me now, however I still don't have an ETR on a technician for a store that's been down for 2 weeks. On top of that, I've been calling daily for another issue, we are waiting for them to configure and ship a device. after almost 2 weeks has passed they tried to take it back to square today. and pretty much told me they've done nothing and lost my emails. I had to resend emails that went out to several of their departments. provide Ticket numbers that they closed and weren't seeing I'm tired of it. why go through a 3rd party if they create more pain than the original provider? had a store outage with Comcast today. There was an entire node outage. they fixed it within a few hours. and here I am waiting 3 weeks on two separate issues with Granite. Stellar read more

I don't leave bad reviews often but I'm making the rounds on this company. I've never been put through so much suffering. Customer service reps, managers, supervisors, etc, they are all bad. They avoid telling you their cancellation process just to keep you on the hook to charge for service you aren't even using. I dealt with a 5 reps over the course of 7 months to finally process my cancellation. Which is all documented. Still to this day no budge to help me. I'll be sending an additional complaint with the BBB. But yelp is my first stop. Good luck to you. read more

Worse company to deal with. Once you get involved, very difficult to get out of the contract so just don't do it. You have been warned. We pay for fully managed service and are getting no service. They are getting paid to do nothing. Sign me up for the get paid to do nothing. Account Manager does not care for their accounts NOC never response NOC technicians are not trained to handle technical issues Account manager is not technical but does not know how to get help The left hand does not know what the right hand is doing There is no accountability, no circling back, The only time they are alert is when they need your monthly payment otherwise, you never hear from anyone. When you do, they are no help so you are back to square one again. I wish I could give no stars or negative stars but this site requires 1. read more

The worst company to deal with. My business line has been disconnected for a week and no one can give me an answer. Stay away from this company!! read more

Stay away with this company forever!They are cheaters, I was told $160/months,but later bill was $190/month. I didn't know when the tech came in installed a phone jack on our wall but never gave us account number and password. We didn't use their services at all.But if you want to cancel there service,they will charge you a fortune,$4,900 for early termination.What a good company supposed to be! I don't want to pay!Let's go to the court! read more

Granite Telecommunications - Granite Grid - Telecommunications Near Me - Quincy, Massachusetts

They are a subsidiary of Brookfield properties, owners of most of the malls in us, force retailers to use their services and as it is not a real company, they only install and then the service is terrible, if you are forced to shut down they don't want to cancel the service or demands to pay the full services. Total scam. read more

Absolute worst customer service. First, they insisted that I had to have their service to get internet at my business location, which was not true. Then then charged me a huge amount to "flip a switch". Once I realized I did not need the service at all, the only solution they could provide to me was a $1250 early termination fee. RUN from this company, they are completely unethical and will rob you! read more

We opened a small business in 2019. I can not stress strong enough about how difficult this company is to work with. Some of the issues we have experienced: 1) Install date and time continued to change and the charges changed 2) Online billing - follow instruction and even had a representative try to set it up for us to no avail. 3) Were told we would receive invoices by email - never sent 4) After months of no invoices - received a stack of invoices with late charges. 5) Would not even consider taking ANY of the late charges off. 6) During Pandemic would not pause or let us lower the service received in order to lower the monthly payment. Would not even consider working with us to help a small business in this time of great need for so many. 7) During Pandemic, demanded payment and started to threaten disconnection. We have no choice because our Landlord has a "deal" in place with Granite, so we can't even look for another provider. This should show you their heart in true customer service. I can not recommend strong enough to stay away from Granite. read more

As a business customer, these guys just plain suck. We have had simple requests, as in adding phone lines, then adding features such as caller ID, call waiting, call forwarding. Granite has managed to screw up and delay each order. For example, we ordered 6 new land lines. 30 days after, the long distance stopped working. It took SIX WEEKS for these nincompoops to figure out it was THEIR mistake. All this time we did testing after testing, they even called Century link out to troubleshoot. I ran up the management flagpole numerous times. They closed/cancelled my trouble tickets numerous times WITHOUT letting me know. Most of the times were because I wasn't communicating to the right level of supervisors/management, even though I was talking to whom they referred me too. Turns out, they mis-coded my landline long distance to Verizon. Idiots to be sure. Today, their head is up their ass about how to add caller ID to my phone lines, this has been going on at least a month. When you call customer service, the reps are polite, and apologetic. After that, you better settle in for incompetent level 2 and above service. The minute our contract is up, I'm dumping these bozos. read more

They have the worst service ever, MUCH MORE expensive that other companies and their internet services is terrible. It is VERY slow and disconnect very often. I have a food business in a shopping center and many of the other stores have the same complains. If you want a little faster service (not even what other companies offer you for almost half the price) you need to pay even more. Me as well as some of the other stores have lost money and customers, specially in this Covi 19 times when we depend on on line order for take out and delivery. When you call customer service they sound very nice but never resolve your problem and if you want a technician to go and take a look, their fees are veeery expensive. Please, never choose Granite, anything else will be much better read more

Jaclyn L is outstanding! She is very professional and so responsive. She is able to troubleshoot and solve any issues we have. We are so happy with Granite! read more