Xfinity Braintree, MA, 02184 Hello, I am pleased to write this reference letter for Daniel Jean-Baptiute, who provided exceptional service during my experience with Xfinity. As a customer, I have had the opportunity to interact with many service representatives, but none have exceeded the level of professionalism, expertise, and dedication that Daniel Jean-Baptiute demonstrated. Daniel was attentive, patient, and thorough in understanding my needs. He took the time to listen carefully to my concerns, explained all available options clearly, and ensured that I was completely satisfied with the resolution. Thank you Daniel !! 02/04/2025 read more

I wish I could give 0 stars. Came in today to pick up a modem. The dude never even made eye contact. Had the customer service/ social skills of a doorknob. Gave me a modem with no coax cable so couldn't set it up. I tried calling but everything is automated and I couldn't talk to anyone. Mind you, I just got Xfinity and today was my first time picking up equipment. So not a great start. read more

Terrible customer service. We lost power during the blizzard and lost service as well. When I called to get an update on when the service would be restored, it began a totally ridiculous nightmare. I dealt with multiple people, multiple mistakes that were made, a technician having to come to the house (meaning I had to miss a day of work) and too many hours to count on the phone trying to get my package back to what it was to begin with prior to losing power and service. Do your research! Look elsewhere! read more

Horrible Customer Service! Especially from the Manager JESSIE AND ASSISTANT MANAGER MALCOME BESIDES ASSOCIATE DESTINY , who Made a couple of errors on Comcast Bill payment and will not correct it at ALL THE WHOLE STORE HAD NO CUSTOMERS JUST HANGING AROUND! This Location Made the initial error on my COMCAST BILL AND THEY SAID THAT I HAVE TO GO TO THE BROCKTON LOCATION OR CALL THE 800 number which I tried on several times with a wait time of ONE HOUR so I drove here since they made the error and won't do anything about it! Even that person DESTINY came out of the back room to start something! The Manager made her go back in the room. Unbelievable attitude and intimidation at this location! I had to make another call and Comcast was shocked how this matter was handled and will pursue the matter! So If looking for great customer service that greets you and appreciates your loyalty and business- THIS LOCATION IS NOT RECOMMENDED IN MY OPINION! Even COMCAST APOLOGIZED FOR THEIR ACTIONS! Plus they said they are NOT Comcast yet they represent them! They NEED TO CLEAN HOUSE AND HIRE COMPETENT EMPLOYEES THAT HAVE OUTSTANDING CUSTOMERS SKILLS! Great location but poor Customer Service! read more

Wish I could give a ZERO. I absolutely hate their customer service. Woke up Oct. 7 to no cable and had them reset my box 3 times. Finally asked for a technician to come. 3 day wait for that. Then came home to service on but most channels blocked and was told I changed to basic service. NO I DIDN'T and to go back to my original plan it would be $50 more a month. OH HELL NO. A hour and a half later on the phone I finally got my original package back after screaming. Two days later a payment was charged to my credit card without my authorization. Called and was told that on Oct. 7 I changed to auto pay NO I DIDN'T!!!Another phone call. 2 1/2 hours later and my head exploding they will not admit it's their fault. That is theft!!! $216.00 charged without my authorization. Now I have to have that charge removed off my card and wait 5-7 days for it to return to my account from my bank. This is fraud! They just keep repeating the same speech and you get nowhere. Their customer service has the worse rating of any company and yet nothing changes. Ever! The representative just has a playbook they read from and cannot provide a solution to any problem. HORRIBLE CUSTOMER SERVICE SKILLS. read more

I went in yesterday to pick up my modem, working was throwing around my equipment in frustration.... Forgot to give me all of the chords to even use my device. read more

This place is amazing. They helped me get in and out in less than 15 min with new cable. Very nice man named Dawson helped me switch over my cell phone from T-Mobile to comcast and saved me $100 a month. I honestly used to hate comcast but after two years of getting g cable and internet from Verizon, I came crawling back.... And I am glad I did. read more

I've been trying to get a billing problem resolved for months and the customer service is deplorable! When you call you get sent around in circles asking if you want to speak with their virtual chat. Doesn't matter how many times you say no, they keep asking! Apparently No doesn't mean No to Xfinity! To be clear, it's the telephone/on line customer service that I'm unhappy about! The in person technician was outstanding! read more

I just needed to turn in some equipment that I no longer need. Store was packed with customers and I was told it would be a 20 minute wait. I never had to wait this long for a quick return at the old comcast locations. It looks to me as if the new store model has traded in expedient service for fancy gadgets that slow service down tremendously. I went here at 1pm on a saturday, to have to wait 20 minutes to simply drop off equipment is absurd. I could see a wait like that if I wanted to talk to an agent about services but a simple drop off? That's an absurd wait time. I will try another location and see how long I need to wait there. If the wait it just as long, I may reconsider subscribing to XFinity at all. read more

If you enjoy waiting in line for 40 minutes and having people try to sell you a new phone which you don't want. However they are Human whereas Comcast is not. read more

Let us look at set up. they were late and forgot parts, but the service worked. good deal the first year, but then went up to the "standard rate", and then my plan went up and the old plan was "no longer available", but only a down graded plan was. tried to work on this online, and it was a mess. could not even find a chat, but after an hour working on the web site to find how to change my plan, I find out that it is gone. this is why this is the worst rated company in the US. not that providing internet is hard anymore. it is now about as hard electricity. the people in the shop are helpful, but then I feel bad making them lie about how it is in my interests to pay more for less and to have this forced upon me. it must be soul crushing. with this poor a behavior, you would think they could pay a better dividend to the stock holders, or perhaps the executives eat all of the profit as bonuses? 2 stars because it mostly stays up. I'm paying an extra $30 month for this review; I hope you can use it. read more

TERRIBLE EXPERIENCE EVER!!!! LITERALLY THE WORST CUSTOMER SERVICE!!! If I could give this location zero stars, I would. My entire experience here was a nightmare. I came in looking to trade 2 devices, also to transfer over from another carrier to open 2 lines. And was told by a rep, Ricardo that "they don't do trade-ins anymore." Which was an absolute lie! I have never heard of such thing from a phone carrier that does not do trade ins. This made me extremely skeptical of how my visit was going to be. He seemed like either he just didn't want to do the trade in process or had no idea and no knowledge to how to do his job, and did not ask for help. No rep at this location wanted to help the customers. They do NOT care about their customers at all. I took the initiative to check online on how much both of my trade in devices would be, and clearly Xfinity online gave me a estimate of the exact dollar amount I would be getting back. I confronted him regarding my estimate I got online and showed it to him, and his response was "oh that must have just changed...because they weren't accepting trade ins months ago." He was completely incompetent at his job, had no knowledge of what he was doing. I asked to speak to the manager, and I was told "there is no manager, he is out today." Which is not acceptable, as there must be a manager on duty while on shift. I was there for about 2 1/2 hours! Absolutely ridiculous!! He also made me type in my information like 4 times! Had no idea what he was doing! I felt so bad for the other customers waiting in line, as there was only 3 reps in the store. The line was almost out the door and no one budged. The wait for those customers was well over 30 mins to 1 hour. There was also 3 other reps who walked in through the door, and did not come help out with the line/other customers. The next day I went to the location in Westwood, and they were able to help me trade in my devices! That's crazy how I was told that XFINITY "doesn't do trade ins anymore." at this location, but yet the rep at another location was able to accept my trade in devices!! They clearly need to re-train all of their staff cause the level of incompetency, lack of professionalism, lack of efficiency and lack of knowledge is just ridiculous! I would NEVER come back to this location ever!!! BEWARE! If you want superior customer care, definitely check out the location in Westwood, MA. read more

They couldn't even do a basic process such as opening an account and connecting a router to that account! The only solution was to provide me an Xfinity Call Center account. And I spent my entire weekend solving the problem. I don't see the point of being the Xfinity center there if we have to "call them." I am not going back again! read more

Xfinity gets 0 for customer service. Zero! Do not believe a word they say! We have a room in our house with poor internet reception. A month ago, after talking with an agent, we upgraded to xFi Complete, being told that the better internet combined with the xFi pod (some kind of a booster that is part of xFi Complete) would solve our problem. Since then, our internet problem hasn't been solved, and we are still waiting for the pod. In total, I spent 6-8 hours online and on the phone talking with agents. They all promised me that we would get it within a few days. They even sent a technician to check the problem, and he recommended getting the pod. Guess what? We still haven't received the pod, and the technician's recommendation cannot be found. I saw in my own eyes that he put the recommendation in the report. Today, after two hours of talking with agents online and on the phone, I was told that we are not eligible to get the pod. They told me that we could buy it if we wanted to. So Xfinity promises you a product as part of a package but doesn't deliver it. Then, agents keep lying to you, saying you will get it while it is clear that no one ever sent it. And a month later, we are still having the same internet problem. read more

Stopped in here to drop off some old equipment and pick up replacements, and the staff could not have been nicer or more accommodating. There was a short line of people, but everyone seemed to be taken care of pretty quickly, and the wait wasn't more than about 5-6 minutes. I only mention this because some of the other reviewers would have you believe it's a mess in there, which wasn't the case at all while I was there. I saw the staff helping people with several different issues, and everyone seemed to be perfectly happy with their customer service experience. As for me, I was in and out of there in about 10 minutes, and the person who helped me was friendly, accommodating, and answered all of my questions. Some of the other reviews of this place seem to be a little unfair in that they sometimes include elements of service not associated with the store itself. Don't be put off by that. The staff here is perfectly friendly and capable. read more

Sorry xfinity really expected more! Your Weymouth store is a disgrace. What is really disturbing is rushing from work and despite closing at 7pm your worker inside closed up a hour early! This while your competition down the street at AT&T, Verizon and TMobile are holding down their stores with a smile and work ethic! Beware anyone contemplating bringing your business to Xfinity customer service is even worse than subpar! Looking at previous reviews and rating it is an ongoing issue xfinity doesn't care to address! read more

Huge shout out to Damien at the Weymouth Xfinity. He was patient, knowledgeable and made recommendations resulting in us saving $165/month from our plan at Verizon. In addition, two of my daughters received new phones at a very discounted price. The transfer took five days because our family crosses three states. Additionally, he spoke to my daughter in Spain to help her with her phone. We are so grateful! We wish you all the Best! read more

I wanted to praise Ken for his excellent customer service. My friend who is disabled and has extreme anxiety; had herremote broke and cable is her world. The Weymouth location did not have her remote. He kindly arranged for us to pick one up in Brockton. He was so understanding, helpful and kind. I truly appreciate his outstanding service. read more

I have been trying to start a new service on a new street since December 4th and we still do not have cable or internet. (6 weeks and still waiting) The wires are installed next to the house but due to a paperwork error our address does not register in their system and for over 3 weeks no one in the Corporate offices can find the time to fix this error which is holding up final installation. This takes bureaucratic inefficiency to a whole new level. Beware of Comcast promises. read more

Worst costumer service worst product and worst service the worst fi never works the cost to have 10 channels is outrageous $116 per month for 10 channels and it's almost impossible to communicate with this communications company I will be buying a new antenna that gets a hundred channels for free and canceling cable read more

long appointment,arrived before the appointment time, no patience, Left after I'm back home in 1 minute, doesn't come back when we needed. Xfinity is way worst then what I expected read more

Hideous customer service. But would you expect anything more? Can't even get a salesperson to respond, let alone a service call.

Where do I even start! Well I went into the Weymouth Ma Store to inquire about a Video Door Bell for my home, I ended up ordering the Door Bell and was Made to believe I would be able to do a "SELF INSTALL" seeing that the door bell is a very simple thing to do, I was told the Door Bell was going to be sent to me via UPS... normally not a problem!! I logged into my Xfinity Acct only to see I was Scheduled for a "Tech Visit" about a month away!! I immediately jumped onto the chat so I could get this issue corrected and from that point on my home security cameras lost their 24/7 recording ability because they removed it.. and it was a project to get my cameras back online! They finally got this issue fixed and I noticed the my monthly billing was way more $$ due to the DOOR BELL charges for something I cancelled and never took possession of!! I've never had a issue with Xfinity since I signed up for services back In 2014.... Seems Xfinity doesn't give a crap about their Long Term Customers who pay a lot of money to have Working Services on a monthly basis!! read more

I love Xfinity WiFi service but do not go to this store for anything. I showed up for a simple WiFi router/modem starter package for my wifi. They got the kit for me fast, but forgot to give me all of the parts, they never gave me the Coaxle cable. On top of that I asked how to set it up and he looked at me like i asked him to set it up for me. The employee just made it seem like i was inconveniencing them yet i have to drive at least 30+ mins again just to get a simple cable! That's almost 2 hours driving for simple cables is irritating to do while u r also moving. Do not go here unless u know exactly what u need because u can't expect them to help u or get ur orders/products right. Must double check everything they give u! read more

I am BEYOND frustrated with Xfinity mobile. I should have never switched. I left TMobile and switched 4 lines. One of the lines was put in some random persons name by Nick the manager in the Weymouth store. After spending months trying to get this resolved I still can't get my $200 gift card. I've called the 800#, bern to the store and called the rewards line which is a joke. Spent two hours this morning and they disconnect you up EVERY time. I've spent hours and hours on this nonsense. I'm going to Verizon today. They obviously don't need my business. I'll need to take this to small claims court. read more

The company is garbage. Service rubbish. The service is rubbish and the price is too high. A robbery without a weapon. I have never seen and never experienced such low quality service. A very high cost for a small service plan that never works right away. Simply run from XFINITY read more

Confused staff. Long waits. One worker went away from his computer to make a personal call despite a long line

Scheduled online for a 30 minute appointment to go over my services in hopes of lowering my bill or getting more services for what I pay. It was more like under 5 literal minutes. I explained what I wanted to do and was told that's for new customers only....it is not. It came up as an offer for existing customers under "change my plan" but this kid could not have cared less saying I, not her, but I can try to add it where I saw the offer but it will probably just charge me the higher amount. Ok then. Thanks for absolutely nothing. What shit service. Then I go home, get a rep on the phone who agrees with me but when he sends me the contract, it says I'm enrolled in auto pay and paperless billing which I never asked for or wanted. This rep's resolution? "Just agree to it and it's fine. You won't be auto billed." Really? This is a legal contract and I'm watching Judge Judy as we speak so that's a hard no. I repeat. Absolute shit service. read more

After 6 years of Verizon Fios I thought I would try out Comcast, especially since their voice remote looked cool, though I wouldn't save anything over what I had been paying with Verizon. I had vowed never to give Comcast my business because I called a Rep last year to get a quote for service and he hung up on me because I was giving him a tough time since he wasn't answering my questions and his accent made him difficult to understand. Despite that bad experience, I decided to give them a try. The Wi-Fi was better than Verizon and I liked that I could use my own router-modem and save the rental fee. I didn't like the channel menu and some other features, and the novelty of the voice remote wore off pretty quickly. But the last straw was when they removed Turner Classic Movies (TCM) from my channel line up with zero advance notice. I phoned in to complain and was told not many people watched that channel so a new package was created bundling it with a few sports and other channels for an extra $10/month. I said when I signed the contract that channel was part of my package and it should be honored. I was reminded of the agreement I signed which stated Comcast reserved the right to make channel changes. I reminded her that I reserved the right to no longer be a customer! I explained that if it was going to cost me $10/month to add it back in, then I should get a $10/month credit through my 2 year contract since it was taken out. She said she would give me a one time $10 credit and that was it. I asked what the fee would be if I cancelled and was told $10/month for each month remaining in the contract. I asked if there was no trial period where I could return the equipment without a cancellation fee and was told I had already missed that deadline by about 1 week. This was one of those "by the book" people...no exceptions whatsoever. So a few days later I returned my equipment to this Comcast store and was promptly hit with a $230 early termination fee. Thankfully, Verizon has a program where they give a credit to your account in the amount of any cancellation fee by the competition. Winner, winner, chicken dinner. So I went back to Verizon. I got the latest equipment which included Verizon's voice remote, better WiFi service, TCM is back in my channel line up, and I'm getting a $200 pre-paid VIsa card on top of it! I am now paying less than I paid with Comcast (even with Verizon's router rental fee) and less than I had paid when I was with Verizon originally. I prefer Verizon's menus/UI. Neither service offers the RFD TV channel anymore, which is a real shame, but overall I am very happy with Verizon. Comcast could learn a lot from Verizon about how to treat (and retain) their customers. If they're going to take a hard stance then you need to do the same and hit them where it counts and cancel their service. Full disclosure- I am not a current or former Verizon employee or related to one. read more

Great store an good employees. Only 3 stars because I can't get a direct phone #. Went at 10 am and 6 to exchange the box.at 10 a.m . they said the truck would be unloaded in 3 hours. At 6 pm still no new box because truck was not unloaded. Don't want to waste my time and cannot call to verify availability read more