The two good things I can say is that the installers were nice (most of the time) and the granite tops I got were affordable. Otherwise everything else could use some serious improvement. Read on...
The guy who took measurements, Sergey, who also turned out to be the Owner, talked on his cell phone the whole time he was taking measurements/making the templates. He literally spent 10 whole minutes making these templates, which they used to cut the slabs off of. IA number of the pieces ended up being cut wrong so when the installers came, they had to make another trip out to fix what he had messed up.
The place I live requires certificates of insurance and contractor licenses documentation from any contractors doing work onsite. I made it clear that I needed this documentation right from the get go. After I made my down payment, the sales rep admitted they didn't have a license.
The sales rep I mainly dealt with (Voila) was completely unprofessional (although the other girls I dealt with also weren't any better). Voila didn't type out a formal quote and rather wrote my pricing in a number of emails and at one point on a post-it note. The final quote was hand written with no terms & conditions on a generic quote sheet. Also, none of the email correspondence you get from this company is signed by anyone so you have to ask who you're communicating with everytime.
Also when I asked Voila a number of questions she kept telling me to call their boss because she was just the sales person and didn't know. If you're the sales person don't you find out the answers and get back to the client? That way there aren't two people for the client to deal with.
When I visited their shop she pointed to two slabs that were in my price range but both were not the neutral colors I had told her I was looking for. Thinking I would have to look elsewhere I poked around their warehouse on my own for awhile until I found one that WAS what I was looking for on the other side of the shop. Thanks for all the selection help...
I was given no instruction on what to do ahead of the installations, except buy a sink (but no information was provided regarding what size sink I should get). Then a half day before installations I was told I needed to bring the sink to the warehouse all the way out in Lakeville so they could do the cut-out for the sink on the slab that they would deliver the next day. I had to leave work early to do this and Voila snapped at me when I told her this was news to me. Apparently she told me verbally but when you make purchases like this, you're given a lot of information so writing down some instructions to the client or giving me more of a heads up would have been a much more efficient way to handle it.
The installers were scheduled to arrive between 9am and 11am on a specific day. They showed up at 11:30 am. As mentioned earlier, they had to come back a second time with different pieces because the first ones weren't cut right (they were also late this second day). Then when the pieces were finally installed and they left I noticed they had caulked all of the seams except for the long one right behind the sink (the most important one). I called them to come back and the main installer, Yar, tried telling me they don't usually do that, but I argued with him that if they didn't and water got between the pieces there would be damage, so they begrudgingly returned a few hours later and finished.
Not 24 hours after the work was completed Ashley (a girl in the office) called about getting paid the rest of the money. I was at work, in the middle of the meeting so I told her to send me the bill and she asked if I meant through email (??? are you kidding me, I feel like I was dealing with 8 year olds by this point. Send it however you want to but since when do you call the next day to get the rest of your payment?!?!?). Then the FOLLOWING day, a SATURDAY for that matter, Voila called about the same thing. Ugh!
So I'd use this company only if you really need to save the money. Otherwise they are not worth the hassle. read more