Best jewelry store in kokomo. It's family owned and operated. They give the highest prices in town…read morefor scrap gold and silver. I have never been treated nothing but nice everytime I've been there.. They treat u like your family also.. Keep your money local kokomo...

So I paid on Dec 12th for my wife's Christmas present. It was your mistake sending the wrong item…read more You asked if I could send the item I received to the correct person but you never gave me an address or label. You said the other person would send my item. After a couple of days of no response I started a return hoping I would at least get an update. The response was go ahead and return it and you will send my item. No further communication but I see ebay is issuing a refund which I don't want. You received my return of the garnet you sent by mistake but I have no idea where my gold earrings are. I am pretty sure I won't have these for Christmas. You should be ashamed of your lack of response. You said you were really busy well good for you. I used the contact form on your website as well and left my email and cell number but no one has bothered. Really unbelievable. I returned your garnet the day I received it hoping you would send my item I guess I'll give my wife an empty box with a promise. Steve New message from: 765lesley I'm so sorry we sent you the wrong item. Would you be willing to mail it directly to the correct recipient? I will have him ship yours directly to you as well. so so sorry!!! New message from: 765lesley hi. i will get you a shipping label to send the garnet to the correct person and they are sending your earrings to you . im sorry again thank you. New message to: 765lesley My item shows out for delivery I still didn't get an answer on the shipping labels. If you want me to forward the item I need a label and I need to know my item will be delivered this week to me. Did the other buyer receive my item yet? New message from: 765lesley New message to: 765lesley OK I have it where is the label? Should I start a return or how do you do this? Do you have tracking for my earrings yet? I need those for Christmas. I can give this to the postman tomorrow but I need the label early. New message from: 765lesley Sorry I was extremely busy here in my store yesterday. Since you've started a return just go ahead and send me the wrong item you received back. Thanks. sorry for the inconvenience. I will try my best to get you the ball earrings shipped overnighted when I receive them back. New message to: 765lesley So your saying the other buyer is not shipping the earrings to me directly as you stated earlier? My return will be in the mail today it's waiting for pickup now. New message to: 765lesley You should get the return by tomorrow. Did you ship my earrings? Tracking?

Local family owned business. Quality jewelry, and repairs made by owner. Very friendly and helpful…read morestaff. I would not go anywhere else

Every time I deal with this place it's always a great experience. The staff is incredible ppl. They…read morewere so nice and helpful to my wife today!

They take forever to get rings back after being sent off. Their customer service is lacking also…read more For someone who spends thousands in their store, I was expecting them to be more accommodating. I won't be returning.

Very poor customer service! Staff is not very knowledgeable of their own products they sale. Tried…read moreto tell me my diamond was a sapphire when I bought it there and then told me it was a 3/4 cttw instead of a 1 cttw. I then asked them to please take out a couple links of my Bulova watch. The guy really had to ask me if it was a product they sold AND then had the nerve to want to charge me!! I will NEVER go back!!

Took rings here to be sized. This man does excelent work cant tell that they was ever sized and the…read moreprice qas not bad either. If I have any more work done it will be here. When I was calling around at the different jewlery stores in town, everyone said if it can be done this place can do it. They was so right.

Mason is always so easy to work with and so helpful and knowledgeable. He will fix and clean…read moreanything I bring to him

I worked with Kris multiple times (engagement and wedding rings) and he was very kind and thorough!…read moreAn honest man in an honest business. Designing a custom engagement ring to make it a true one of a kind was such a good experience at Stall and Kessler's. Every detail was taken into consideration and it was my say all the way. Recommended!

You will get nothing but the best service. My wife and daughter went in after receiving a…read morerecommendation from another jeweler in Lafayette. They were treated absolutely fantastic. I'm telling you they have new clients for life. Service, it's all about service.

What an amazing business !! Shannon was awesome... took perfect care of me TWICE IN THE SAME DAY !!…read moreI took my broken Braxton for repair estimate and need a battery for my wife's watch. He accomplished both in just a few minutes. Returned a few hours later with 9 older watches needing batteries and he did those , set the times and dates, all in half an hour! Fantastic service and wonderful people !!

I can't say enough amazing things about Hupp jewelers. They were so kind and patient and friendly!…read moreThey took the time to get to know us. They did not high pressure sell us. We were having jewelry repairs done and could not afford to get all 4 pieces fixed so we just did 3. They were the fairest prices after getting 2 other quotes. We were told it would be 2 weeks to do all 3 rings but they got them back to me in 1. So if you need work done on your jewelry, are looking to purchase , or have something custom done check out Hupp!

This business needs to update their website. They show on their website that they buy silver and…read moretheir employees are telling people on the phone that they do went there today and was told they do not buy silver not good business

Resized my ring and had prongs reinforced. Asked to examine the diamond when picking up. She made…read morethe comment that if I didn't trust their company I could go somewhere else. I was taught to always examine my diamond after service. I apologized and said it was good customer service to teach people how to protect their diamonds. She said they have cameras that keep their jewelers honest. Isn't that what I was doing by inspecting my own ring? I was calm, polite and tried to help them understand why it was wrong to make that comment but the people sitting behind her dismissed me by saying "goodbye, have a good day"By the way she so quickly jumped to that remark tells me they are comfortable talking rudely to their customers. If she didn't want me to inspect the diamond, why did she show me a drawn diagram of the markings in my diamond when I dropped it off? I can't see that with the naked eye, but only under the microscope they have there.