I am so happy I went with Key Legacy for my first home purchase. My agent, Lisa Tran, is the best…read more Purchasing a home takes a lot of time, but with Lisa, I was able to get into a great home within months. She is so patient and caring. She'll calm you down when you are anxious after placing a bid. She takes her time to thoroughly show you the pros and cons about a place because she really doesn't want her clients to be in a home they'll regret later. I can not say enough positive things about Lisa. She absolutely loves her job, and she is really good at what she does. She knows a lot about real estate, and I can trust that she'll clarify things that I don't understand in the many forms that I had to sign. An additional major perk is that she gets great connections because of her charm. I have no complaints about getting hooked up!

Crystal and the Key Legacy team saved my house. Period. Without their incredible efforts to…read moresuccessfully refinance my home, I would have been forced to sell under horrible circumstances or worse. They are a top notch team and WILL NOT give up on their customers!! This is what fixing the Bay Area housing crisis looks like - one home and one family at a time. Thank you thank you thank you Key Legacy team!! Tony B.

Patrick was absolutely amazing to work with as both my buyer's agent and seller's agent. From start…read moreto finish, he was friendly, approachable, and always easy to reach. He consistently kept me up to date and made sure I understood every step of the process. What really stood out was how much behind-the-scenes work Patrick handled without ever making it feel stressful on my end. He truly works tirelessly and goes above and beyond to make everything run smoothly. His knowledge of the market and attention to detail gave me a lot of confidence throughout both transactions. If you're looking for a real estate agent who is hardworking, extremely knowledgeable, and genuinely cares about his clients, I highly recommend Patrick.

His is very supportive and helped me a lot during my tenancy. I think he's a trustworthy person.read more

We worked with Sarbari to purchase a home. She was always on time and exhibited strong knowledge of…read morethe Bay Area. Sarbari was always ready with information and had comps ready to review with us when we went to view a home. This was something we never experienced with a real estate broker before. Sarbari gets our top rating for her professionalism, strong knowledge and for an excellent experience with our home purchase

Update: When the time came to sell our house that Sarbari originally helped us purchase, we knew…read moreright away we needed Sarbari's help. She made herself available, offered her expertise and references, and successfully sold our home, above asking, during a pandemic. She really went above and beyond as we were living out of state. We can't thank her enough and we're positive she'd provide the same level of service to all her clients.

Thuy did it again! She was able to sell my home quickly in this uncertain market. She was…read morereassuring and communicative throughout the whole process. As a seller this time around, I had to lower my expectations since the market is not as "hot" as it was a few years ago. This was fine with me since I just wanted my home sold ASAP since we already purchased another home and didn't want to hold onto two homes. Thuy's ability to quickly close deals and negotiation skills make her a great choice for any real estate needs. I highly recommend her if you're looking for someone that is willing to go above and beyond. Reach out to Thuy if you're looking to buy or sell in the nearby future!

Very disappointed I stopped by in late May as I was seeking a low income apartment but was told…read morethey didn't have any vacancies until July and that was a 2br. So I was just informed that I was lied to and they do not have any low income apts to rent ever! I could handle them not renting to those with a low income but to be intentionally misled? Poor customer/tenant service! :(

I hired them to sell my trailer because I had seen their signs on other trailers around my park in…read morethe time I lived there and I'm glad I did! They got me a better sale price than I was even expecting and sold it very very quickly. They were extremely helpful with any issues that came up that needed to be cleaned or repaired and really went above and beyond to make things convenient and effortless for me, even when the buyer asked for seemingly silly little things at the last minute! This was especially important because I had already moved out and was living out of state so I really needed someone to be there for me since I couldn't deal with these requests myself. They were always super friendly to deal with and had a great positive vibe. I am happy I got the chance to work with their team and meet some of them and I highly recommend!

It went so well I can't say enough about this company , they were so timely and professional…read moreespecially because I'm young and it was my first time doing a process of selling a home . They had the best advice, always let me know what was going on with the process and even when I couldn't find certain papers I needed they always figured it out for me . I really enjoyed working with Todd and Nancy especially. I would recommend them if you looking to sell a mobile home but don't know where to start they also buy as is if things are to stressful for you and you can't mange to move certain things so that's always and option .

We just moved into our brand new home last week and couldn't be any happier! Cindy and her team are…read morevery helpful and communicated well with us. Answered any questions we had clearly and was a pleasure to work with. Thank you so much!

We want to recognize Melanie Perez for her outstanding support to help us to investigate and…read morenegotiate a great property purchase in Quail Hollow. She also supported us very well to meet with the Quail Hollow management team for successful approval into the community. Her patience, positive and consistent support made it possible to move into this beautiful community. We highly recommend her for any future customer interested in pursuing a property in the local Mobile home communities!

Summary: Great experience with Brian buying a house in the Evergreen area of San Jose, strongly…read morerecommend. The Full Story: We met Brian at an Open House and, without any commitment from us, he started trying to match our needs with a house. We were impressed with his diligence, attempt to understand us and openness so we went with him as our agent. It took us awhile to find a house so we had a lot of house visits with Brian and some of the things we appreciated included: - Area Knowledge: In an advantage over the online services, Brian frequently had the tip on homes prepping to sell. In a market where there's only a few days between a showing and a sale, this is important for giving a bit more time for diligence and prep a bid. Brian also occasionally got us into homes before they went on the market. - Diligence / Responsiveness: Brian doesn't stop texting. I don't think he sleeps. I'm not sure. But we appreciated the low bar of formality on communications, texting back and forth when convenient, trading links to new homes, etc. - Frankness: What I've not seen in a lot of RE agents is the frankness to call a lemon a lemon. When we'd do walkthroughs, Brian would proactively flag the negative for us even if I never would have known (ex: brands for things like water heaters). - Creativity: We were always open to fixers and Brian was always a valuable sounding board in walkthroughs for ideas on how easy/hard it would be to fix up a particular place. - Network: If you need a thing related to a house, Brian's got a person in the contact's list. Six months after close, we're still texting Brian for his advice on household problems or recommendations for a X to fix a Y. Brian also hooked us up with a loan agent who gave us a better rate than we were able to find ourselves and who provided exceptional service (Satish Dadral). - Soft Sell: We never once felt like Brian was encouraging us to spend more than we wanted to on multiple home bids we had with him. One time we even missed a house because he encouraged us to not increase our bid any further because the house wasn't worth it ( ... it turned out the house had major water damage and would have been a lemon anyway). - Enthusiasm: Brian's not a bubbly agent like many others, but we always felt like Brian really enjoys his work and is nerdy about it (a high compliment from us) and was always up to check out a new listing. - Thoroughness With Documentation: When it came to disclosures, Brian always read them and gave us his expert thoughts. He helped us learn how to focus on the important parts in the documentation. - Family Background: Small point, but maybe rarely mentioned ... Brian's got a family and for parents of very young children his experience helped us think through what we're going to need in a house as our kids grow up.

Over the past 28 years, I have used the services of Principal, Thao Dang, formerly one of Century…read more21 top realtors. Thao assisted my wife and I with purchasing and selling several homes. We were very satisfied with each transaction. During the process of purchasing and selling our homes, I observed Thao utilizing the following attributes (Negotiations, Customer Relations, Customer Services & Punctuality). His fairness and integrity is second to none. I strongly recommend Thao to anyone who is looking to sell or buy residential or commercial property.

Cristina was absolutely outstanding throughout our entire home-buying journey. From day one, she…read morewas knowledgeable, responsive, patient, and genuinely invested in helping us find the right home--not just making a sale. She guided us through every step of the process, answered all of our questions promptly, and always made us feel like we were her top priority. Her expertise, attention to detail, and strong negotiation skills gave us confidence during what could have been a very stressful experience. What really sets Cristina apart is how much she truly cares about her clients. She took the time to understand our needs, provided honest advice, and was always available whenever we needed her. Thanks to her hard work and dedication, the entire process went smoothly, and we couldn't be happier with our new home. If you're looking for a Realtor who is professional, trustworthy, knowledgeable, and goes above and beyond for her clients, I can't recommend Cristina highly enough. It was a pleasure working with her, and I would gladly recommend her to anyone looking to buy or sell a home.

Cristina and Julie were flat-out amazing to work with. She is responsive, knowledgable, and listens…read moreto her clients' needs. She is as invested as you are in finding the right home for you - in fact, they are the ones that recommended the neighborhood in which I ended up purchasing a home...and that neighborhood wasn't even on my radar! It couldn't be more perfect. They know the market, trends, neighborhoods, what to look for, what red flags to watch out for - and they have a host of connections to help you get set up in your new home post-close. Cristina expertly navigated the offer on the home I really wanted (and it was a nail biter!) - and we landed it in this crazy competitive market! Cristina and Julie guided me through a lightning fast closing (my loan officer said it was the fastest close he's ever done) and even stayed in touch post-close to ensure I was getting settled. Really cannot recommend highly enough - personalized, thoughtful, and knowledgable.

Amazing company! Dean Le and Ronnie Nguyen worked efficiently and helped me with my process!read more

We attempted a home refinance with Loan Factory and worked with Arton Chau as our loan officer and…read moreAnder David Herrera as our processor. Our refi did have some unique circumstances given I was on maternity leave at the time and I wanted to give some grace for that, but the issues we had went far beyond a complicated refi. Additionally, when we decided to go with another company, the process was so smooth that it proved the situation never should have been viewed as that complicated to begin with. The main issues were: 1) Information would be asked for, we would provide that information, nothing would happen, we would ask questions then they would share they needed information that we had already provided that was right there in the same email thread. 2) The information they claimed to need from my employer kept escalating. They asked for a letter verifying I was still employed despite being on leave, my employer provided it, nothing happened, we checked on progress and they said we needed more. They asked to speak with my manager to simply confirm my employment, they didn't contact her for over a week, then they asked HR type questions she couldn't possibly answer. Then they claimed they just needed HR to confirm verbally that they had issued the letter, then they finally talked to HR and asked a bunch more questions. It was bizarre and honestly, my employer was apologizing to me by the end of it while I was apologizing to them. 3) They didn't care about official loan deadlines, because it seemed to be their plan to keep asking for extensions. We initiated everything on 9/8 and as of 10/17, past the 30 day mark, they were still "gathering information." Working with the company we ended up going with, we started with them on 10/21 and everything was completely wrapped up by 11/14. 4) When working with other loan officers I've had experience with, they will do things periodically on weekends or in the evenings as necessary to hit deadlines. This team seemed to never work weekends and at one point Ander went MIA for over a week of the process and was supposedly on vacation with no back-up. This wouldn't be a big deal if it were a longer process, but over a week out of 30 days is pretty extreme. From what I can tell, these people just aren't that skilled. They clearly have a big company and Factory is an apt name for it as I think they just get as much business as they can get, turn and burn, and don't really care about the service they are providing.