I have been a customer for some time now. On this visit I brought in my son's car for some much…read moreneeded maintenance. Ez called to let me know that they found a worn part while working through the repair and I authorized that addition to the fix. I was contacted promptly when it was completed. We were unable to pick it up until Monday morning, which was not a problem. My son and I popped in and I was walked through all that was repaired. I appreciate there is no upsell, just what is needed. My son commented that his car is driving so much more smoothly now and the sounds he had been experiencing are now gone. Highly recommend!

Got an oil change here because I didn't feel like going to a dealership like I normally do. I…read morediscovered Quality Auto Service on Yelp, noticed the high ratings, then called to make an appointment. Communication is a bit abrasive and sometimes sarcastic, but most importantly they DO provide quality service and seem honest, based on my limited experience and other reviews. It was fun sitting in the waiting area and watching all the regulars come through. Would consider coming back for more serious car issues, which hopefully never happens!

Great customer service, Very friendly people! Mason really went above and beyond!! Highly…read morerecommended!! Call them First!

I have been a long term customer of Applewood Auto, though wait times for completion of repairs was…read morealways almost a week. I was surprised with the change in ownership. The manager was great in keeping me appraised of the status of repairs. Repairs were completed in a timely fashion and the price was reasonable.

Pros: good location, easy parking, 1 of 2 gentlemen at the front desk was very helpful. Prices were…read morenot outrageous. Cons: WiFi info not displayed, Second Gentleman was not the friendliest, coffee station looked unsanitary and not very inviting. Had to wait a couple of hours for a routine oil change.

We found Arvada Square when we moved here 8 years ago and haven't looked back. Grady is the best!…read moreWe are able to get our cars in for repairs and servicing without delay and they are able to take care of most of our needs. Rates are reasonable and service is prompt and explanations are readily provided. Super convenient for us as we live within walking distance too. Arvada Square has become our family auto shop with our two daughters also taking their cars there.

Called in to get my brake pads replaced. Stu was very thorough, descriptive, and detail oriented…read morewhen speaking with him. He was also thoughtful enough to send photos with descriptions of what he was seeing under the car, noting things that needed fixing, but was not pushy about it. He was also incredibly personable and fair with pricing. I was recommended this shop by a family member and would definitely recommend this shop to anyone else in my circle.

Stew was awesome! He explained that they wouldn't be able to fix the problem if he couldn't…read morereplicate the issue. His team ran diagnostics but couldn't find anything that needed to replaced on our brakes. We really appreciated the fact he didn't charge us for unnecessary repairs. We'll be back to this place in the future!

These guys saved me today and had to throw them some Yelp love!…read more I've been here before for my wife's car. They did a great job then and they did a great job today. This place is in our neighborhood and very close to home. It's important to have a reliable auto shop nearby. No frills and no fuss at a place like this. Well I got a flat tire this morning. No fun at all! I felt it immediately while driving and luckily was close to home. I checked my tire and it was deflating fast. Something bigger than a nail was in there...check my photos to see the broken key that deflated my tire in record time! I showed up at the shop knowing there was a chance they wouldn't take it considering the amount of cars I see them working on at any given moment. The gentleman said they don't normally do patchwork but would hate to see me stranded. He said it'd be completed by noon. At 10:41am they called to inform me my car was ready. Talk about efficiency and hospitality! They charged me $25 for the whole operation. It's an easy fix for them and I think the most appropriate pricing for something of this nature. Thank you guys so much! Also, they have the cutest three legged shop dog named Daisy. Wheat Ridge Auto Service has our business as long as we live in this neighborhood.

Have been trusting Wheat Ridge Auto for many years and have alway found them to be honest and…read morereliable. They won't try to talk you into any unnecessary repairs just to make more money. As a widow, I know my car repairs will be done honestly and as quickly as possible.

Do not recommend. They did not recognize a vehicle and work they did previously and attempted to…read morecharge for the same issue. They misquoted me as saying "just get the car running" instead of getting it drivable. The. They contrived a bogus recall story and passed us off to a dealership when there was no recall just cause they didn't want to own up to their bs.

Josh at Applewood responded promptly during the evening hours, was able to look at my vehicle the…read morenext morning, and quickly diagnosed that what I feared might be a larger problem, was a relatively easy fix. He provided a full inspection with photos and explanations but never tried to upsell me. Josh's communication, honesty and thorough explanations will make me a return customer. Highly recommend for your vehicle repair needs.

I think George is very reasonable and he knows what he's doing! I won't go anywhere else!read more

George is a very nice man who wants to puts his customers first, I had a small job that needed…read moredone, and he offered to take care of it for free, but i insisted on atleast paying for his lunch ;)

Best mechanic in the state. I will never go anywhere else if I can help it. They diagnosed an…read moreengine issue years before anyone else caught it, and I would probably still have that same car if I didn't start going to a mechanic closer to my house who "fixed" the problem and then misdiagnosed it. My family has been taking cars to Dave's for years, and my family has decades-old cars that still run great. Everyone here is honest too. They had the opportunity to sell me thousand-dollar fixes that I was ready to pay for, but they're the kind of people who say "let's try an oil change first." Recently, I had a personal issue and had to leave my car there for quite a few days, and they were communicative and accommodating while I figured out a way to come get it. They even gave me advice about the DMV that saved me some major hassle. Their prices are competitive too, and I would still come to Dave's if they weren't. I can't speak highly enough of this place.

I brought my car in because my highest priority was diagnosing and repairing the check engine light…read moreso I could complete my emissions test and finally renew my expired registration. I made that very clear when I scheduled the appointment, dropped the car off around 8:30 a.m., and again explained that I needed the vehicle back by 2:00 p.m. because I work a night shift. I specifically asked that this be prioritized. Around 11:30 a.m., I received a call that my car was ready. I was then told that the check engine light--the primary reason for my appointment--had not been repaired. After reading the code, they determined the required part would need to be ordered, and I would need to bring the car back on Thursday or Friday. My frustration isn't that the part had to be ordered. I understand that no one can know exactly what's needed until the vehicle is diagnosed. My frustration is the lack of communication. If I had been told when I dropped the car off that there were six vehicles ahead of me and that my priority repair likely couldn't be completed that day, I could have made an informed decision to either leave the car or take it somewhere else. Instead, I lost most of my day and still left without resolving the one issue that brought me in. To Jeff's credit, he reduced my bill by about $30 for the oil change and diagnostic, which I appreciated. However, clear communication at the beginning would have been far more valuable than a discount afterward. Another issue during checkout genuinely concerned me. When I signed electronically to pay for the oil change and diagnostic that had been completed, the system automatically applied my signature to a separate estimate for the future check engine repair. I had not approved that repair. The part still needed to be ordered, and I hadn't even decided whether I would return to have the work done. What made me uncomfortable was that the estimate already contained authorization language stating, "I hereby authorize the repair work..." even though I had never authorized those repairs. In my opinion, signing for completed work should not automatically place a customer's signature on a separate estimate for work that has not yet been approved. An estimate is not the same thing as authorizing repairs. I raised this concern directly with Jeff because he is the owner. Instead of acknowledging why a customer might question seeing their signature on an unapproved estimate containing authorization language, I felt my concern was dismissed. Whether this is a software issue or an internal process, I believe it should be corrected. A customer's signature should only appear on an estimate after that customer has actually approved the proposed repairs. Because I had not authorized that repair, I asked that the estimate be marked "Canceled" before I left. I simply was not comfortable leaving with my signature attached to an estimate I had not accepted. I also learned that Jamie is no longer with the company. She was organized, detailed, proactive, and customer-focused. Looking back, I now realize how much she contributed to the overall customer experience. Since her departure, the communication and coordination no longer feel like they once did. Jeff has always done quality mechanical work on my vehicle, and I still believe the shop is fairly priced and doesn't try to sell unnecessary repairs. However, today's experience showed me that good mechanical work alone isn't enough. Communication, appointment management, and administrative processes matter just as much. Unfortunately, I no longer have the same confidence in the customer experience. UPDATE: Long-time customer correcting factual inaccuracies in the owner's response. Due to character limits, my complete response, call log, Uber timeline, voicemail, and supporting documentation are attached as screenshots. I also encourage readers to review the owner's responses to other critical reviews before forming their own opinion. Summary: Owner states I was "45 minutes late." My attached call log and Uber timeline document the actual timeline. At 8:08 AM, I called, explained my emergency, and asked whether I should reschedule. I was told, "No, go ahead and come in." My review was never about parts availability. It was about communication and concerning administrative practices. An estimate is not an authorization. Automatically transferring a customer's signature onto an estimate does not resolve my concern--it explains it. After my review, I received a voicemail stating the shop would no longer repair my vehicle. I respected that decision. Technical ability was never my concern. Communication, administration, and handling of customer feedback were. Please read the attached screenshots for the complete timeline and supporting documentation.