Was really hoping to leave a much better review! Ordered 5,000 square foot of flooring and 25…read morecustom stair treads! Over $21k in product! Honestly happy with 95% of the products! My contractor also was happy with it, until the last stair tread to come out of the box was damaged. I called LL and was told that it was damaged in shipping and they would cover fixing the item. Partially since I spent so much money there! LL Flooring formally Lumber Liquidator, and now Lumber Liquidator again has gone back on their promise to make it right! Shortly after I dropped off the broken tread LL Flooring filed bankruptcy and was restructured. I was told during the restructuring that as an existing customer I would be taken care of, but the company needed to complete bankruptcy. I was very understanding and delayed completion of my home renovations for this one step! My contractor also had to move on. After what seemed like 5 months I was informed by Lumber Liquidator that they would not replace the broken step tread unless I paid $60 for the replacement. Fortunately for me they had not tossed the broken step tread. I actually paid for that one! I feel cheated and disappointed that the new Lumber Liquidator management saw me as a number that was a past customer. Well they made sure I would never purchase from them again and I will tell anyone willing to listen that Lumber Liquidator is a disreputable company and to take their money to a company that will honor their commitments. I would give ZERO Stars if able. DO NOT SHOP AT LL OR LUMBER LIQUIDATOR FLOORING. You never know when they will file bankruptcy just to get out of their obligations. Shame on you.

Do yourself a very big favor and stay far away from doing business with this store…read more I had a measure done to include 2 sets of stairs and a loft area. I was told on numerous occasions that the flooring I chose was available but would be coming from various locations so it would take a while to get. When I called to check in on the order status, I was told the product was discontinued but they had enough to do my job. I would be able to purchase it a big discount but he had to make sure they had enough in their warehouse to complete the job. I called again to check on the status and was now told the product was not discontinued but would be back in stock in several months at a premium price. I decided to forget that sku and went with an item that was in stock. I was then informed that they didn't have any delivery men so it couldn't be delivered in a timely manner. But they would deliver it to my house themselves since I was living out of state and didn't have a vehicle that could handle a pickup of this magnitude. Finally had the product delivered. Then i was told the installer wasn't going to be available for some time. When he finally coordinated the install, he walked in and said there was a shortage of product and couldn't do the job until every piece was delivered. When the installer finished the job, he only had enough product for 1 set of stairs and said that's all that was purchased and all they had ordered. He proceeded to tell me that when he did the estimate, he included the second set of stairs with pictures, layout etc to be included in the estimate. I was also told I could return any unopened product - which was true except they charged me an additional 25% restocking fee even though they were the ones to work up the estimate. What a fiasco! This was by far the worst experience I've had with a retailer.

1. Well lets start with my French doors, The woman that came to measure did incorrect measure, she…read moreincluded the moldings in the measurement and I was charged for a custom install when it was a standard install. 2. I bought a screen door and a entry way door using the the Lowes credit card and the same woman told me it would be 7.99 interest, well I was charged a 31.99% interest. Then the installer for Lowes is East Coast Mill Work , they no showed 4 appts . with no calls to reschedule.no call, nothing. I cancelled install after all the BS I put up with. I will never deal with Lowes again.

I ordered an item online from 100 miles away knowing that the next day I would be picking up. Did…read morea flawless curbside pickup. This Lowes is at the edge of town and very easy to get to and get back on the road.

Getting ready to do a big remodel, thought they would want to be helpful in getting materials…read more.... Saleswoman Holly said they have great service, then proceeded to be unhelpful, suggesting we get the wood stove before the hearthstone or the fire resistant backing. Didn't want to quote prices on natural stone we picked, refused to take us out to look at hearth stones, wouldn't look at plans or measurements, and when quoting the wood stove didn't include the piping for exhaust (we had the measurements on the counter). The other salesman never left his desk. Will look elsewhere for our renovation!

We were unable to get our gas fireplace turned on this fall and reached out to Granville Stone and…read moreHearth where we purchased our stove in 2018. Justin answered the call and asked us to take a picture of the inside units of the stove. We sent a picture to him. That was a little after 9am when we told him of our difficulties. By 10am he had called us back and walked us through the steps to get it working! What service.... Even with 7 years after our purchase. We highly recommend Granville Stone and Hearth! And we thank Justin for helping a couple of confused senior folks! Helen Gallagher

Buyers beware, sold us hardwood flooring for our new house. Failed to disclose that it was "mill…read morerun" and completely unsorted by the manufacturer. Exchanged emails with Viking and was told that "mill run" just meant bought in bulk. Contacted the manufacturer and they were the only people involved that were knowledgeable or honest. Very disappointed, as the flooring continues to have issues and created huge rifts between us and our builder.

Stopped in today to discuss getting either a single or double wide home. We are ready to buy and…read moreneed something ASAP. The guy working didn't want to....never introduced himself, seemed bothered, and told us, you won't see anything till December....he chuckled....., not sure why he was there...we left, we will find something...

Really great place to work with if you are looking for a new modular or prefabricated home. The…read morecrew at Showcase made all the arrangements with our new home.