Located in an industrial area with not much nearby . Two waiting areas : one on ground level and another on second floor with access only via a looong flight of stairs . Refreshments include cans of Bubly and Coke , an espresso machine and half slices ( ! ) of banana bread and lemon loaf etc . Came in for a complimentary first 1600 km inspection and the wait was a little over an hour . Apparently the 8K service will be comped as well . Nice :D read more

Regency Lexus - Auto Repair Near Me - Vancouver, British Columbia

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Went to Canada to have an OEM dash cam installed in my Lexus UX Compact SUV after failure to find an equivalent in the United States. I called ahead of time to ensure I could get serviced at their Lexus dealership despite the vehicle being purchased in Washington. The after market dash cameras had problems with draining the battery despite the vehicle being off. This particular Lexus OEM would be wired into the car and would not drain the battery while the vehicle was parked The reception guy had quick attention to detail as he noticed the recent purchase, mileage, etc. the installation took almost half a day and the technician at the end, walked me through the download of the app and how to view the dash camera videos. The transaction was seamless. They offered me a ride to a local shopping center due to the long wait. read more

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I've had my SC 430 serviced there since new...14 years. There was a vibration at speed they couldn't figured out, but billed me for, for most of those years. I figured I would give them one more chance to redeem themselves, and took it in for service last Friday. The car has had a battery drain problem since new...service didn't know why. The last time the battery went dead, the cd player jammed. Service didn't know how to fix it, so while the oil was being changed, I searched the problem online. I told the service rep what to try, and he told me they would. The bill was $350.00 for the oil change, and the cd that remained un-fixed. I tried the solution myself this morning, and it worked like a charm. Regency has lost me forever. read more

Had a fantastic experience at Regency Lexus for my regular service on my 450h hybrid suv. From start to finish, the time there was great. David, my service coordinator, was amazing. He greeted me before we went to the desk. Cared about rush hour and getting me over the bridge in good time, showed me how the rear wiper water dispenser worked without making me feel foolish, and all in all delivered a immaculate vehicle with service done in great time. Another Lexus dealer sent me over to Regency because they couldn't fit me in within 2.5 weeks, and I was driving to California. David told me he would fit me in if circumstances were exceptional. Thank you for making me feel like a valued customer!! read more

My recent experience here was quite awful, I was billed for more services than I actually needed according to the lexus maintenance schedule. There was no transparency and I was not given a choice to follow the manual, instead I was charged hundreds in extra for parts and labour I did not need. The previous service I received at this location was clearly based on mileage, so naturally I expected to receive the equivalent service or to at least be notified if there is to be any changes in standards of evaluation. What was more ridiculous was some of the items I got billed for were not even done or completely properly, I had to take my car back in a second time to receive services I already paid for. I actually went to ask for a refund for the difference between a service one and service three, and while the service advisor tried to be nice and apologetic, recognising I received poor maintenance service the first time, the manager he spoke to refused to provide refund saying there is nothing he can do. I've been such a strong advocate for the brand and this service location, coming all the way from Richmond when there is a lexus service Center right next to me. I'd advise customers to be very careful before handing their car over here, and always check the paper work to make sure everything is done properly. read more

4.5 close to 5 stars So I've come here for my third service for my car and it is time for a review. They are definitely very service oriented. Everything was explained to me including estimated charges for the job. If you choose to wait for a minor job, there is coffee, newspapers and a big screen TV on the business channel. The space is very clean and professional. They have a guy, practically a valet, come out to get a courtesy car for you after you check in and drop off your car. You get a fancy 2012 IS250 to get to work for the day, at least that is what I got today. I think there is GPS on the courtesy cars, because one time when I was on the way there to pick up my car and to return the courtesy car, they knew that I was on the way. They had my car up by the front service desk door ready to go when I pulled into the lot. I was quite surprised about that! ++++++ Update to the above. There is no GPS. I just confirmed with Lexus when I got my car. read more

We bought our family car from Regency over 11 years ago and rely on their team to keep it in perfect running condition. Our car now has over 200,000 kilometers and we trust that the Regency Service team will keep our family car safe to drive for another 200,000 kilometers. Thanks Regency Service! Paul read more

Very disappointed with the level of service. Very disorganized and made little effort to make the repair I asked. Won't be back.

220 for routine service, 775 for major service, reasonable dealer service pricing. Quick turnaround, but ask for a loaner when booking. Pleasant dealing with Adam. read more

Awesome service! I called on Monday to get an appointment for Wednesday morning before work. I spoke to Raymond, and he said he'd squeeze me at 830 that day. I came in early around 820 and he took me in right away. He was very polite and extremely friendly. Its 830am and I'm already on my way to work, courtesy of Lexus of calling a complimentary cab ride to work and back to the dealership at the end of the day! I'm so blown away and I'm writing this review as I am in the cab! I've dealt with Raymond before and I'd love to deal with him again. Thanks so much! Highly recommended. BTW, Raymond speaks Chinese and fluent English as a friendly FYI :) read more

With the current situation with COVID 19, David Pham assure me the Regency has taken steps that their mechanic have place covers over the driver seat and the steering wheel was the only contact which was cleaned prior to me picking up my car. Another top notch service from scheduled major service. read more

Excellent service! Staffs are welcoming and helpful. Super thanks to David Pham and the team for the professional and friendly services. Car has been cleaned and sanitized as promise. Highly recommended their new touchless car wash for my black color car. Super great job for Regency Lexus service team and keep up a good work. I highly recommend their excellent service. read more

Simply awful, not helpful at all and try to make up problems for your car. Avoid this location at all costs.

I've been a couple of times and the service, honesty, and attention to detail has been excellent. My previous exposure to Lexus Dealership Service in Los Angeles was less than commendable. In contrast, the service here has been great and definitely will ensure drivers stay with Lexus. read more

Regarding: Regency Lexus Parts & Service I bought my New Lexus SUV two years ago... and I bought it from Regency Lexus 100 % because of your Service Department. Frank Stokovac and his amazing team made the difference for me...from one dealership to another. did commercials for a Vancouver Dealership for years, treatment of customers, especially single women, is most important. I had brought my older Lexus in to Regency for service a few years ago, your manager at the time was not nearly as efficient, in fact he had caused a big problem. When I decided to try Regency one more time I met Frank & his crew, AND... I was most impressed. The service and friendliness your employees provide makes the difference of being a lifetime customer or a one-time customer. This Team of gentlemen open the door and welcome you as you enter. They make sure you fell special while feeling "oh so comfortable". Everyone at your Evan Avenue center is outstanding. Sometimes, I just stop by for a visit. I have noted that every one of your clients is treated with the same respect, comfort, and extraordinary service... I Applaud your Service Center Team, each and every one of them. Sincerely, Gale HONEY read more

Very disappointing. I've asked them to fix simple things (the rear window defroster had come unplugged on the convertible top, and the wheels needed balancing) THREE times...nope, can't seem to do it, but they can charge me for it! I've had my SC 430 serviced there since 08, and I have no idea whether they did the things they said they would do. They charged me for a brake job, then told me it was time for brakes again the next year...I'd put on less than 5K miles! I guess making money is more important than being loyal to your customers. read more

Regency Lexus's service department is the best I've ever dealt with. They are professional, knowledgeable, efficient, reliable and a pleasure to deal with. They make the job of servicing/repairing my car a pleasant one. And do a fantastic job. A well managed and well staffed operation. I highly recommend them! Amney read more

This is by far the worst service shop. My car had lots of issue. i went there and mechanic came out to my car with me and i asked him to drive the car so he can her the problem. nope made me drive so i go to him how can u hear the problem if u dont drive it. then goes to me its up to lexus to warranty my car. so after all this talk they take my car in looked at it and said couldnt find any problems and to top it off they scratch my steering panels. eventually replace the panel and said we'll give u 10 percent off on your next service. so i took my car to open road lexus and guess what they found the problem with my car and fully covered it under warranty. bottom line dont ever get your car serviced at regency lexus. bunch of losers working there. read more

We came here to look at a used car, and we were impressed with the level of service we got here. The car they showed us was in immaculate condition, clean inside out. Being a higher end dealership, I was expecting the salesman not to give us the time of day on a used car that was priced at more than half the cost of the average new car there. However, he didn't make us feel that way at all. Sadly, we didn't end up buying it but the experience we had here was night and day from another dealership we had visited. read more