If I can give this place a zero or less then a star I would . I' am all about supporting small businesses in the area specially a family owned business. I don't know what happened to this place a few years ago it was great . I guess it's safe to say that the owner has aged and does not want to deal with customers. By the way this is a 100 percent honest review. The owner treats the customers like garbage and informs them that she does not want to deal with them and she has no time to answer questions on the phone.
The first mishap happened when we made a huge order for my nieces baby shower. I had already paid for the food and I was sending my brother-in-law to just pick it up. I called 30 minutes before he arrived and let them know that he would be arriving in 30 minutes and reminded them that the order was paid for in full and spoke to the owner. When he arrived the owner was on the register and took advantage of him and charged him another time for the complete order. Being that it was a baby shower and we were busy with our guests he did not get an answer when he called us to verify that it's been paid for, since the owner was demanding the full amount. Not only did she double charge him for the food but when he arrived we found out that the order was missing many of the items that we paid for. One of the items that was missing was a huge tray of sweets for the entire guest party. Also , there were two small trays of the grape leaves missing.
We immediately called the establishment and the owner got on the phone and decided to argue about the missing items. We informed her that we had been double charged since we already pre-paid and she made him pay again. With no apologies she proceeded to say that she will void the last transaction. When I reminded her that I personally called 30 minutes before he came and she confirmed that it's been paid for she told me that she was too busy and she can't handle each order and remember everything.
At this point she was yelling on the phone. She kept screaming that she would void the transaction and it was a mistake but did not apologize. When we told her about the missing items she had a very disgusting tone and said that someone else can come back and pick them up. We then explained to her that we live 30 minutes away from her location and we are in a middle of a baby shower and no one can come pick them up. My mother had to get on the phone and beg for them to deliver the sweets and the missing stuffed grape leaf trays . She explained to her that we had our guests here already and we had no sweets to serve them after dinner and less appetizers without the stuffed grape leaves .
After 15 minutes of begging ; the owner finally gave in and said she would be sending one of her employees to bring the items that were missing. We were fine with that even though her tone was very disgusting, she kept saying that her blood pressure is going up during the phone call so we Genuinely started to feel bad for her and just let it go.
One hour later the doorbell rings and the employee arrives with the Sweets (uncovered in open air ) swaying them in the open wind . She had no appetizers with her at all . The stuffed grape leaves trays were both still not delivered at this point and we paid . I then called her back myself and asked for the two trays of grape leaves and wondered why they were not delivered. Again she did not apologize and said that they forgot them again. At this point , The guests were already done eating the rest of the food. The owner was getting frustrated because we started to categorize the items and what we were charged for at this point since many items are missing and she was not correcting it.
This is when we became very suspicious that she did this purposely as a scam to collect money and not provide the food (thinking we would not notice ). After 15 minutes of arguing and her informing us that she has been in business for over 20 years and has never forgot one item as well as she has never had her blood pressure raised this much in one phone call, told her that everyone makes mistakes and sometimes we have to learn from mistakes and admit them and correct them to serve our customers.
Every time I spoke a word she would cut me off, and then she said that she didn't even know if we received the grape leaves or not and perhaps we could have just been making it all up. I told her to check her cameras , and changed subject . To make a long story short, since this review is limited she promised to give us a $60 credit towards a future order , when the future order came which was today and she found out it was us she canceled the whole order that I made for an entire party today, when she realize she would be adding the credit she said that she does not remember anything. I made this order two weeks ago and she canceled it. Thank god for al bawadi grill for saving the day . Shut this place down ! read more