My experience for buying my 2018 F150 was great. My salesman, Curtis, was great. The down side is that I bought a Ford F150. Since 30,000 miles my engine makes a very loud rattling sound every morning when I start it. Every morning it sounds like there isn't any oil in the engine. Grapevine Ford sold me an extended warranty. That is good news, since it looked like I would need it. I now have 62,000 miles and the start-up noise is twice as bad. The service department has a great team, but they are servicing Fords, so not good news. They can't repair the noise because the check engine light doesn't come on, so there are no emissions issues. Seriously, emissions light? What does that have to do with my engine sounding like it is falling apart every time I start it? I was told that the extended warranty company wouldn't cover it either, because the check engine light was not coming on. I finally went to a mechanic to ask what my engine issue was, and he said this a common problem with this Ford engine. The Cam Phasers are going out. Next, I had to find out what Cam Phasers even were! Again, I reached out to my service advisor at Grapevine Ford. What he told me really told me a lot about Ford Motor Company. He said that he and one of the dealer's mechanics had already had to replace the Cam Phasers on their vehicles. I asked him why he didn't tell me about this in the beginning? He then told me again that he couldn't fix the issue until the check engine light came on. I then went to my salesman, who instructed me to trade it in and let the next guy worry about it. Next, I called the extended warranty company, Mechanical Protection Plan, MPP, to try to get the issue covered under the warranty and was again told that if my check engine light doesn't come on, he doesn't have to do anything. There are no emissions problems. Simply amazing! Next, I tried to contact Ford directly. I left a voice message and after 2 days had not heard back from anyone. So then I decided that posting on 'X' might make a difference. I immediately received 2 responses. One, from a customer that had the same issue and he told me I was wasting my time trying to talk to Ford. He said they would talk to me and pass the information on. The other message was from Ford with a phone number to call. Had a great conversation with a nice lady, that basically said, "I understand your frustration, but there isn't anything I can do, I am just a social media person, but will pass the message on." Next, I was at the Texas State Fair. I spoke to the representatives there and a couple of the more seasoned people were aware of the engine problems. I was told they would look into it and get back to me. I really didn't expect anything, and didn't get disappointed. I wasn't at the fair for this reason, but it was interesting that they knew about the issue in this engine. With the pricing of the new F150's, trading is not an issue. Plus, I wouldn't pass this issue on to anyone else. Not sure what to do at this point. read more

CRITICAL WARNING: Late-Night Exhaustion Tactics, Document Discrepancies & Hostile Management My household--consisting of a small business owner and a practicing physician--is posting this formal warning regarding the predatory closing protocols and severe administrative misconduct under Senior Partner Chaz Gilmore at Grapevine Ford Lincoln. On December 13th, we executed a vehicle purchase under conditions of extreme late-night fatigue at 11:00 PM. The finance department explicitly leveraged our physical exhaustion to execute a bait-and-switch on an advertised corporate promotion, unilaterally compressing a promised 90-day initial payment holiday down to a 45-day billing cycle within the rapid digital signature stack without transparency. To compound this, the dealership generated defective closing paperwork by printing a completely non-existent, compiled hybrid address line that merged a legacy historical street address from an entirely different town with our current city parameters--completely ignoring our valid Texas Driver's Licenses handed to them at the desk. This clerical failure caused immediate processing errors with the Texas Department of Motor Vehicles (TxDMV), keeping our official validation stickers in legal limbo and forcing my wife to physically return to the showroom months later to hunt down the missing state tags they failed to deliver. When confronted directly with these documented contractual and administrative blunders, Senior Partner Chaz Gilmore completely abandoned professional decorum, launching into an unhinged, emotional, verbal tirade on the phone. If these severe administrative discrepancies were a minor issue or a laughing matter, an executive with his stated decades of administration would have easily dismissed them. Instead, he completely blew up and acted outside of professional character because he knows his staff dropped the ball on legally binding documents, exposing a systematic failure in his administration. State regulatory oversight agencies most definitely need to look into the evening closing structures and contract data workflows utilized by this dealership group expeditiously. Look at every single line of your contract before signing at this location. read more

From sales to finance to service worst experience ever!!! Bought the Bronco took 9 days to get it delivered and it was dirty inside scratches on the hood had to get the taken care of came back inside still not clean but we took it home. Drove it4 days and the check engine light came on, couldn't get in to service until Saturday morning left it Friday afternoon today is Wednesday and still haven't got the car back!!!! read more

I wish I had read the reviews before I bought my Bronco from Grapevine Ford. Everything the other reviews say is true. The sales department is full of false promises, and all they care about is getting a good review on the survey. I wouldn't refer a friend here even if they paid me. On top of that, I was made to pay for a LoJack system that turned out to be a complete scam. The whole dealership is a scam. Save yourself the headache and shop somewhere else. read more

My wife and I have been very loyal customers to Grapevine Ford and always come back to see Gavin Ard when we want a new car. This last time Grapevine Ford and Gavin Ard really screwed us over. They wanted to get rid of a car that had been on their lot TOO LONG and gave us a super crappy deal. MSRP in June of 2024 was 46,620 and we paid over 55K. Deal was so shady, they took the window sticker off the car so we couldnt see what they were actually doing. A year and a half later, we are 25K UPSIDE DOWN on this car! I cant believe they would do this after being loyal customers for years! Tried reaching out to Gavin and he wont respond!!!! Buy your car from somewhere else, DO NOT BUY FROM GRAPEVINE FORD!!!! We also looked through our paperwork after saying NO to extended warranty, maintenance contract, service contract etc to find that they added it anyways. read more

Bought my 2025 F150 with a lift package and bumper step. Sales guy dropped the truck off and I noticed the step was not installed. He said it's on back order but only after I told him it was missing. Now 5 months later after texting every other week it's still not resolved. read more

PLEASE READ BEFORE GOING HERE!! Absolutely Abysmal Service - Stay Far Away from 5 Star Ford Grapevine If I could give zero stars, I would. The service department at Ford in Grapevine is an absolute disgrace. Our vehicle has been sitting there for four days with zero communication from anyone. No updates, no courtesy calls -- nothing. We finally went to the dealership just to retrieve some items from the car, only to find it completely unsecured: the windows were down, the doors were unlocked, and the car looked like it was being stored in a salvage yard, not a reputable service center. This level of carelessness and unprofessionalism is unacceptable. It's clear they have no respect for customer property or time. The lack of accountability and total disregard for basic customer service is appalling. I will never bring a vehicle here again, and I strongly urge others to think twice before trusting this place with your car. It's not just disappointing -- it's infuriating. They also do paint correction and painting out in the sun!!!!! In their back parking lot!!! Do these guys have no idea what they're doing??? read more

Grapevine Ford - Windows left down and doors unlocked in their rear parking lot! - Car Dealers Near Me - Grapevine, Texas

Originally went in to look at a Bronco Badlands Sasquatch with $5,500 off but it was at their body shop and they had no ETA on it. Then decided to look at a Bronco Outer Banks with $5,500 off and was told it just happened to sell earlier that day. Showed me another Bronco Outer Banks with less options and was told they would make me a killer deal on it. When showed numbers there was no discount just the $500 rebate from Ford, conveniently the ones with discounts were unavailable. The deal had thousands of dollars in unnecessary add-ons and the trade was $6,400 lower then Carvana and about $10,000 less then local competition. They wanted me to finance over $83,000 on a mid-level Bronco. The sales manager told me unfortunately they just aren't competitive at this time. read more

Grapevine Ford - Vehicle Offer $6,400 more! - Car Dealers Near Me - Grapevine, Texas

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Good selection, but finance department is a problem. During signing process, Docusign blinks on and off. Finance guy does not explain anything. Basically try's to get more money from you. read more

Horrible experience. Had deal finalized but because I would not finance with them they suddenly sold my truck.

I was trying to pull in to look at an Explorer and Bronco and when I tried to pull up to customer parking there is a truck that's parked in the middle of both the 2 way lanes and boxed us in. Worse was that an employee was standing there taking pics of 2 morons in front of the truck throwing up hands or gang signs or whatever, he saw us come in waiting and just shrugged even after a little beep. Can't say anything else because they clearly don't want customers there. read more

Bought a used vehicle. Website had critical inaccuracy and I had to take the vehicle back. Salesman and management then lied about it and our discussions which led to me losing money. Find another dealership as this one is extremely untrustworthy and deceptive. read more

AVOID! Persistent Harassment & Deceptive Sales Tactics I am writing this review to warn consumers about the unethical and harassing business practices at Grapevine Ford. I will be reporting this dealership to the Texas Attorney General's Office and the Federal Trade Commission (FTC). My experience with Internet Sales Manager Jarvis and Sales Manager Christopher Aylesworth was unprofessional and concerning. They were completely opaque on pricing and refused to negotiate in good faith. The entire process felt like a high-pressure attempt to coerce me into a bad deal. They were inflexible and employed outdated sales tactics, making it clear their priority was maximizing profit over customer satisfaction. I ultimately purchased a vehicle elsewhere, where I received excellent service, transparency, and a great deal. The most egregious issue is their continuous harassment. Over a month ago, I explicitly requested that they remove me from their database and cease all contact. For the past four weeks (and counting), I have been harassed daily with multiple calls, including voicemails that consist only of hold music. This is a blatant disregard for my "do not contact" request and a violation of consumer rights. I escalated this matter to Chaz Gilmore (Managing Partner of Grapevine Ford) and Berkshire Hathaway Automotive directly. It is baffling that in 2025, a dealership believes it is acceptable to use harassment to try and strong-arm consumers. I have documented call logs and voicemails as evidence for my formal complaints to the FTC and Texas AG. Save yourself the time and the stress. Avoid Grapevine Ford at all costs. There are plenty of professional, transparent, and respectful dealers in North Texas who value their customers. read more

Woah! Was going to schedule a service on my Expedition and also look at a new Expedition. But, the reviews were very credible and very negative. My experience with dealerships, owned by big corporate entities, during my 55 years of owning many vehicles is consistent with the reviews. We will look elsewhere. read more

Be cautious if you are Auto Transporter. They didn't pay us. No issues with our service and delivered vehicle.

bait and switch. pricing on website is total bs. Gavin and Jonathan are full of shit. had pricing at 51k plus tax on website but it's total bs. Get you in the door. Present total bs offer. And in now way honor pricing on their website. Bait and switch read more

After agreeing on terms and price, we went to the finance department to sign the papers. I EMPHATICALLY told them I did NOT want the extra warranty. The finance guy said "hold on, let me try something, maybe reduce the cost" I again told him I did NOT the warranty at any cost. He left the room and came back almost 40 minutes later, said ok, sign here. We rushed through the electronic signatures and were told they would email us our copies of the paperwork. It was just strange. I had a feeling they were trying to pull something. Well, they never did send the paperwork. We had the receptionist print it out when we went down there to pick up the plates. Sure enough, THEY ALTERED THE PRICE OF THE CAR TO INCLUDE AN $1,888 EXTENDED WARRANTY! Do NOT trust these people!! I will be following up on this with the State of Texas. read more

Looks like we are in the majority of what people think of Grapevine Ford. 1 Star! And that's being generous! This place is absolute trash and Finance is a scamming operation that doesn't give a flip about customers. They don't do inspections on used cars as ours had a 6yr old battery and leaking gaskets on engine. Finance sold us a warranty and sure enough, only 2k miles later, ECM is out and they or warranty company won't cover or give us some relief. Been trying to talk with Devon and his boss for almost 3 weeks now, but they seem to be busy or you get "let me talk to my manager and call you back", but they don't and it's countless voicemails. Donnie is full of crap and just talks about nothing in order to keep you from talking. This group is absolutely a bunch of devious scammers, purposely trying to upsell useless, expensive add-ons and avoid having any sense of Customer Service. This place will never get another dime from us and I will definitely let everyone I know not to cast a shadow near this establishment! Do better Ford...clean house and start over. read more

Great experience. Matthew Hoopes helped us and made the whole experience seamless. Bought a Ford escape and would come back again when needed. Thank you Matthew. read more

FYI - Jeff Rachor is President and CEO of Berkshire Hathaway Automotive Inc in Irving, Texas. They own this dealership. WORST 'personal' experience at Grapevine Ford with Brent Weddle!!! BRENT WAS VERY CONDESCENDING TO MY WIFE!!!!! They will make EVERY dumb excuse of "why we can't" fix or do something for our customer. These guys are lazy lazy and will nickel and dime you on everything. Excuse excuse excuse. We purchased a Raptor. We were told EVERYTHING works bc the car goes through 300+ point check up but found out the door key code doesn't work. Turns out you have to reprogram it for a cost. I told them the key code is like a key & they should provide a solution. I even said we'll take the previous owner's code but they said they never got it from them. Brent said would take them 30 minutes and cost us $107.!! What!! Really!! Was a TOTAL jerk. Wasn't the money but the horrible arrogant attitude. I asked Brent, if we knew the door code had to be reset 'before' buying & cost $107, wouldn't they have provided it?! His answer? With the most condescending look on his face "maybe, maybe not". So l asked, you guys would've let us walk out for $107, (which their cost is a fraction of $107) he said "probably". Then when I asked if I could talk to the manager, he told me he's tied up for 3 hours! I mean the used car salesman 'playbook' is so predictable I have to laugh. They also promised to wax and detail the car. Did they do it? Nope, refused. Windshield had a film that would not come off and they said no problem. Did they get it off? Nope said this "is typical for a car with 30,000 miles". Stupid answer. I Just used a razor and came off within 10 minutes. They are just full of BS. Chaz Gilmore the GM is no better, this guy needs a desk job where he doesn't come in contact with customers. As you know it's not about the $107 or about me paying $150 for a detail wax, but it's the principle. There was no effort for any resolution other than his sole purpose to flex & WIN. CHAZ EXPLAINED HE HAD NO IDEA HOW TO RESET THE CODE. LIE. TURNS OUT WE GET HOME AND IT IS EXPLAINED IN THE OWNERS MANUAL PER A FRIEND. CRAZY They're happy to put a bow on it for you but the customer svc goes out the window after they get their $$$. MAKE SURE YOU GET EVERYTHING IN WRITING AS THESE GUYS ARE WORTHLESS AFTER THE SALE AND DO NOT DO AS THEY PROMISE. ZERO INTEGRITY!!!!!!! If you need a Ford, go to Park Cities Ford or any other Ford dealer where I'm sure you'll get treated with better customer service. read more

Grapevine Ford - Our purchase. Better get EVERYTHING in writing from these people. - Car Dealers Near Me - Grapevine, Texas

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I will leave a review by pasting an email I just sent the Finance Director when he inquired about my experience. Hello Dru - Thank your for taking the time to reach out and see how my experience was. I have to say that my overall experience with Andrew in finance was way better than the sales experience. In bridging the two departments, however, the finance talk portion of the initial purchase agreement was lackluster. I had wanted to go with my bank, USAA, and had expressed as much to the salesman on the first day I looked at the vehicle. He said, "thank you for your service" and left it at that. When I came back the second day, he made it out to seem that I was open to financing through you and tried to bully me into accepting that. I told him that as a military veteran and first responder I had clearly stated that I wanted to give USAA the business. It went from "thank you for your service" to rudeness. He went back to the main sales room to confer with his boss. Then he came back and said that I could only get the offered price of the vehicle by financing through you. I said if you could match it then I would do it. Luckily, Andrew was able to match it. I know that sales and finance are two different departments, but when that bridge is gotten to in the negotiating, it can seem as a single department to the customer. After all, you are one dealer and one business. There is expected to be communication and understanding between departments. Needless to say, when I went back to financing, "my blood was up," as the expression goes. I believe this is why someone can go into the finance area expecting a fight. Andrew did a great job in smoothing things out and ensuring that the process went well. I know people who had bought vehicles from you and was hoping for some sort of veteran/first responder incentive as they had received, but it was not the case for me. Perhaps it is because they bought Fords from you whereas I bought a different brand of used vehicle. Anyway, Andrew did great and is an effective representative of your department. He made the sale worthwhile, as you almost lost my business on the sales side over $500. I hope this information is helpful and help improve your customer service. Have a great day and stay warm! Ric It was because of Andrew in Finance that I gave them four stars. 3.5 would be a better description, but Andrew came through in a clutch. read more

Service dept is severely lacking at Grapevine Ford. Ive been many times to both Grapevine Ford and Grapevine Lincoln. Both are bad. They are overpriced on all their service, but the thing that really irritated me is that they are charging a fee to use a credit card for service related items like oil change. Sad stuff, I can promise i will never come back. Ill be going to 5 Star in NRH from now on for anything. read more

Scammers. They scam me of purchasing a MPP warranty for $1491 without me knowing since they made me sign the contract with docusign on thier computer which they did't show that that charge. read more

I cannot recommend them by any means. First, the place is dumpy. Overcrowded lanes on the lot foretell a story of what is to come as you enter the property. Second, once you squeeze into a place to park, it was tough to find anyone one who can help you get to where you are trying to go, which in my case was the parts department. I eventually found them, but it took 5 minutes after I found them for anyone to even know I was there. The part I ordered was quoted a price which in reality was half of what I was charged. When I asked how that was, they told me while I was quoted one price, the item came in a package of two, so I had to buy both. Not a huge deal at the price I was paying but transparency before I arrived would have been nice. While I was there, I decided to look at the showroom. It is not much of a showroom first of all, as it is mainly desks for salespeople not space for cars, except for a couple, both of which were dirty, I mean real dirty, like had been rained on with dried water spots kind of dirty. Not sure what is going on here or why, but most of the Grapevine dealerships you go to are really nice. It is like this one has lost their Ford pride.. read more

Grapevine Ford - Car Dealers Near Me - Grapevine, Texas

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They offered 16500 on Car gurus to buy my truck (2017 Ford platinum F150 in good condition)that is listed all over for sale on the internet from 22500 to 29000 with higher mileage . Took truck in and they said the best they could do was 10000 because the sunroof didn't work(which it does). showed the lady of the comps for sale on line and she says "oh that's retail". I get it they wanna make money too but 12k plus. I drove over an hour to take the truck to them. Now reading some of the other reviews buyers/sellers beware of this stealership. read more

I bought a used car from Grapevine Ford, included in my purchase price was an extra $500 for them to put in a new headlight. They had to order the part after the purchase, and when I picked up the car, it had an adaptive headlight malfunction. They tried to fix it twice, but couldn't And would not pay for it to be fixed correctly, finally saying they had too much in the deal, and I would have to go to BMW, and pay for it to be fixed on my own. Once they have your money, they would not honor our agreement. Don't deal with Sergio or Grapevine Ford at all! They won't make it right or keep their promises once they have your money.. read more

I called this location looking for a Ford Expedition with a bench seat. Jarvis answered the phone and said they in fact did have one. My family and I drove 45 minutes to come out and see it because he said they go fast so needed to do same day. When we arrived, Jarvis said they actually did not have what we came in for but he could sell us a preowned Yukon with a bench. It was a complete bait and switch tactic. I cannot believe their lack of professionalism but the way they went about that. Will never visit this dealership again and taking my business somewhere else. read more

Flew in from a different state they picked me up at the airport free of charge. Doni and Danielle took very good care of me and I am happy with the my purchase. read more

This is the second experience with Grapevine Ford, and somehow they seem to have gotten worse. Now I no longer think this was a sales person or a manager problem, this level of scamminess is either overlooked by the management purposely or encourged. So visited Saturday, to look at a Mustang which was listed for 33k, their initial offer came in at ~43 OTD. Some back and forth and 2 managers we agreed on 38 including trade and that would be at 0 apr (if credit was good of course). We signed the 'intent agreement' (i guess that what youd calledit, countersigned by manager, and I filled out a credit app. 10 minutes later the sales person comes back and basically says that they included a 1250 rebate which conflicts with the 0 apr, so the deal would be either i pay an extra 1250 or I go to a non promo apr. Had this been disclosed, I wouldve said thanks, we can't make a deal, have a nice day. But no they decided to pull some scammy crap (the credit app is the oldest trick in the book, as it makes the customer feel invested, they already filled it out and are approved, if they go elsewhere they need to go through the hassle of doing it again, etc). These tactics are precisely the things that people despise about car dealers. So make your own choice, I for one will stay away from definitely Grapevine Ford and Toyota, and possibly all Berkshire dealerships if this is how they do business. Plenty other dealers in the area with better practices like Autonation or Sam Pack read more

They work very well on a good day, I feel like they need more employees. Their quick line can move very very slow even with an appointment, but nevertheless, their employees can be very kind. read more

Tried to buy a new lariat truck. They listed a discount online of $12,000. What they didn't advertise was that they added $3000 to the MSRP and $10,000 in required dealer fees so they were really trying to sell the truck above MSRP. They must be making a living off customers that don't read or don't have the knowledge necessary to understand the scam these guys are running. read more

I scheduled a service appointment for my vehicle that I have a service plan through Ford corporate for. When I came in the technician that I scheduled the service through told me that the bill would be $300 and then I told him that I had a service plan his entire demeanor changed and he outright refused to do several services, including change the wiper blades and perform a air filter change for the engine and cabin, even though it is covered under the service plan in both are in need of replacement. Battery light is now on in dash and my Vehicle was not run through service car wash. tech left motor oil marks all around interior. 0/5 read more

Grapevine Ford - Car Dealers Near Me - Grapevine, Texas

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For anyone who financed their vehicle through the Grapevine Ford dealership. I highly encourage you to inquire what your financial institution offered you and the APR you were provided. I was approved at 6.5% but told I was approved for 8.5. That is deceptive trade practices in the state of Texas. I will tell you that you must be persistent. I requested a call from the finance group multiple times and never received a call. I was told the day I was picking up my car for service the finance guy I worked with would call me back in a little bit. I walked over and was told he was off that day. I requested a copy of what I was approved for and asked for a copy and they refused to print a copy of my 6.5% approval and laughed and was told they do this every day. They get paid upfront when you sign the "bumped" 2% sheet they claim you had been approved for. A deceptive trade claim is not hard to file and in this case easy to prove and if successful will pay 3 to 1 of damages. That could also include your legal expenses in most cases. I hope this helps at least a couple of people that make the mistake of trusting what they tell you is the truth. I apologize if my complaint repeated itself in the rest of my review. After speaking with Erick in the customer loyalty. I was told it happened too long ago to be addressed 6 months. I have called two dozen times without a response. Grapevine Ford is owned by Brookshire Hathaway (Warren Buffet). The lender was Bank of America the largest shareholder is? You guessed it Brookshire Hathaway or (Warren Buffet). The permission to add 2% to your approved APR would require the banks compliance to collect the additional 2%. Do you think it was coincidental the financial institution they applied to was Bank of America? I seriously doubt it. I wish I could tag the others who reviewed this dealership and said the interest rate was higher than expected with their excellent credit score. Again, I hope this review educates potential future customers and that deception revenue stream gets completely pinched off. Please simply google what I've stated above. Please don't just take my word on this. I just purchased a new F-150 King Ranch in December 2023 from the Fleet Manager Curtis Harvey. First thing was my trade in was an 2018 with 52K miles. Fully loaded 4X4 XLT worst trade offer ever! I had an 820 credit score. The guy who I worked with was supposed to call me 3 months ago. Never received the call Bank of America approved me for 6.5% they brought me paperwork for 8.5%. The finance manager said they do that all the time. I then had to put it in service at 4,500 miles for multiple issues.(please see above) Made the appointment a month ago. Brought it in Monday and had a concert on the border of TX/OK at winstar to Stevie Nicks. Couldn't get a rental or loaner that I could take to my ranch or across the border even 2 miles. They had it for a week before looking at it. If I went with a third party rental company I would not be reimbursed if it was not a ford. No one offered a ford rental. My air conditioner has frozen 3 times and unresponsive until I would give it 10 minutes to thaw out. My cruise control got a mind of its own and speed up to 97 mph and wouldn't disengage standing on the breaks and repeatedly hitting the cruise off button. I'm grateful I was not on a highway or anywhere with more traffic. I get errors popping up daily for various reasons. Gas door open. Stop and it's closed. They do not care about loyalty. They are shady. They are unhelpful when you need a vehicle when your car is being serviced under warranty. I could go on and on. For your own sanity and safety. Avoid at all cost. They updated software and said all is good. They don't return calls. Service is a nightmare and they will cheat you out of every penny they can. The worst part is no one cares. Never again!! Wish I could give negative stars!! Please view other disappointed reviews. Same canned answers. I reached out and was offered an apology. They want it to appear like they care. However, they don't. read more

Had a poor experience with the used car sales team this weekend. I had an appt to come see a car to test drive it and confirmed my appointment before arriving and the car was sold when I arrived. Also the guy that was helping me passed me off to someone else before I got there and he had no idea I was coming for a test drive. (apparently he was just an appointment setter and not a salesperson). I tried to get the used car sales manager on the phone and he wouldn't call me back. Took my business elsewhere...thier loss. read more

Highly recommend Steven Lucas, he was super helpful and friendly. Didn't know exactly what I wanted when I walked in, but he gave me so many options in my price range to choose from. I have never bought a car on my own and was hesitant, but I'm so glad I chose to bring my business here! read more

Grapevine Ford...Horrific! Okay, I'm writing this review with hopes of saving someone the trouble that will plague you for years to come. I bought a used 2020 Ford F150 with 1,800 miles...the truck was blue Ford certified from Grapevine Ford. After signing the papers and driving home, the service engine light came on my truck (that I just bought) and I took it back to the dealership and was told it had something to do with the gas cap. They reset the light and I was on my way. The service engine light keep coming on after this event (multiple times). I took my truck to another Ford dealership (I bought the extra Bronze protection package for extra coverage) to diagnosis my problem. I was told by the second dealership that I needed to replace my catalytic convertors for my truck before the service light would final go off. I was told the convertors where after market Catalytic Convertors. These new Catalytic Convertors would only cost me $3,000 dollars. It was not covered in the Bronze package and I was sent back to Grapevine Ford for resolution. Grapevine Ford stated that someone had removed the original Catalytic Convertors and replaced them with after market convertors...this truck had 1,800 miles...basically new truck??? New Catalytic Convertors would be needed to replace the ones on my Truck...the truck that was Blue Certified by Grapevine Ford? I asked how did they (Grapevine Ford) give a Blue certification to my truck with bad Catalytic Convertors (after market)...and I was told the following: "It was probably a young technician and they just missed it"...really??? They (Grapevine Ford) gave me a loaner vehicle while they worked on my truck to replace the Catalytic Convertors. 3 months later and multiple conversations they finally replaced the Catalytic Convertors with used ones that they took off another Truck on their lot. They replaced my truck Catalytic Convertors with USED Catalytic Convertors...WOW...really??? At this point, I was done with this company, I accepted the replacement and left to never return. They told me the new catalytic convertors were on back order and it would 6 to 9 months before they received new ones. While I was waiting they gave me a loaner truck to use...only thing...they (Grapevine Ford) kept calling me and asking if I could bring the loaner truck back to trade for another loaner vehicle. They called me 3 different times (rotating their loaner trucks)...so, 3 trucks and 3 months later...I finally got my truck back with used Catalytic Convertors taking off another vehicle to replace mine. The service was pathetic and the help was no better. Multiple times I stayed at the dealership for 4 to 6 hours trying to get help with this vehicle. One time, I was there so long, they gave me some of their left over pizza. This is one of the worse events in my car buying experience. To be fair, two years prior to this purchase, I had bought a used F250 from them with no problems, so, I thought this experience would be similar...wrong!!! Again, this was one of the worst events that I have had in buying a vehicle. They (Grapevine Ford) have lost my business forever...I will never buy another product from them. If you are reading this review, I recommend to stay away...buy your car and get your pizza somewhere else!!! read more

if there is a car that you want that they are selling, run. they bait and switched me three different times with three different prices, with all this. add-on garbage that i didnt want. this place should be put on the never buy a car here list. the sales team is a bunch of commission chasing bait and switch dont care about the customers wants unethical no character valueless salesmen. run away from this organization like your finance is depend on it! because they do! they will try and squeeze every last penny.they can out of you putting on add ons.you didn't ask for adding months to your payment plan to make deals that they know you didn't ask for. read more

I purchased my 2020 Lincoln MKZ Reserve AWD from them about 4-5 months ago. This review is not about the purchasing experience - it stresses me out too much to think about it again. While my salesperson was wonderful (Sube), the finance guys were absolutely horrible. Needless to say, I ended up purchasing $8500 worth of warranties I didn't need. All of them were successfully canceled after I left with the exception of their Zaktek leather and paint protection. But I digress. The primary reason for this review is their utter lack of care for the customer once the car is purchased; especially the Service department. What an absolute nightmare. A few months ago I received a text reminding me of an upcoming appointment...which I did not schedule. It took several phone calls for me to find out that someone named Lisette at Grapevine Lincoln scheduled the appointment for me. Multiple emails and phone calls requesting further information were ignored; I only received a cancelation notice. To this day I have no idea why it was scheduled. A few weeks ago I scheduled an appointment to have the Zaktek protection re-applied and to have the AC looked at (my car is under warranty) but noted I needed a loaner and checked the box indicating I wanted a callback. No one ever called back, and I had to suddenly go out of town, so I canceled the appointment. No follow-up from the team. This week I've been trying on multiple occasions to reach someone in the Service department and as others have noted in their reviews, it has been impossible to reach someone at the store. Instead, I am constantly routed to their overseas team. Dealing with the overseas team is beyond mind-numbing. Between the massive delay due to their antiquated phone system resulting in both parties talking over one another, to English being their second language, I finally hung up. I shouldn't have to spell my last name four times (it's 5 letters long). Requesting to speak with a Supervisor was met with resistance as well. Today I finally called and requested to speak with an operator. After having to explain the entire story to her, she got me over to someone in Service named Bryan. Bryan was kind enough to listen to everything and tried to find someone at Grapevine Lincoln support, but was not able to find anyone to speak with me. He advised he would handwrite a note and bring it over to someone at Grapevine Lincoln Service so they would call me back. No one ever did. I gave up and decided to go to Planet Lincoln Dallas' webpage and submit a note on their Contact Us page advising I wanted to bring my car into the shop for warranty work and needed a loaner. Within 15 minutes, they had called me back, answered all of my questions, and scheduled an appointment for me with a loaner guaranteed. Needless to say, I will only be using Grapevine Ford for my Zaktek protection (as they are the only ones who honor it). Everything else will now be at Planet Lincoln Dallas. Clearly, Grapevine Ford is doing so well financially they don't care about their customers after the car is sold. read more

I showed up for my appointment on June 11 and was turned away and told they were too busy. Why did no one call me to tell me before I arrived? I was told to come back June 22 and Ford had a randsome attack so they could not accept my car. Again why did no one tell me? So I was waiting for another update but no one called me once that was over. So I called and was finally able to bring my car in on a Saturday and was told me car would be done on Friday. Car is not done and no updates so they finally gave me a rental car. They had my car for over a month before it was fixed. Horrible customer service and horrible communication and updates. I've had so many problems with my ford explorer - will not be interested in buying a ford any time soon. read more

If I was able to give this business negative stars I would. This business not only didn't answer their phones, return messages, or respond in any intelligible manner but they also lost our vehicle. We had to physically go back to the service center twice to help them locate our car on their lot and try to find out why, after almost three weeks, they had not even looked at the vehicle to figure out what was wrong with it. They finally looked at it and said it was a laundry list of items wrong with the vehicle which were very suspicious such as oil and coolant leaks which we service ourselves. They also said the clutch was bad and would cost over $3,100 to fix with parts and labor. This is an automatic transmission vehicle and doesn't have a clutch. Don't go to this Ford dealership for service. They are bad news. read more