Everything is first class when you buy a car from Sewell! Haley was so great to work with and made buying a car very easy. By far the best experience I have ever had at any car dealership! read more

Ryan did a great job keeping me informed about my vehicle. Thank you to him and your kind staff.

Research vehicle before buying We bought an Escalade in 2008. Was a wonderful vehicle. No issues. When my wife wanted a newer Escalade, naturally, we came back to Sewell. Again, great price, great vehicle. First warning sign, at signing that is when it was revealed there was a carfax on the vehicle. Minor damage to passenger side. We looked the vehicle over again and I know how to look at paint. Nothing found. Bought it. Three months later the front driver side sensor is going on and off. Can't find anything. It stops, It starts again. Take it in for a look at the Chevrolet dealership. They find the clip that holds the sensor in place is broke and the sensor had been taped back in with black electrical tape and a very good job doing it I might add. The tape weathered and the sensor came out and was reading the inside of the bumper as something that was fixing to be hit. Sewell fixed that minor problem. Then came the major problem. Just a couple of months ago my wife drove out of the driveway, over the curb drainiage not the curb, and on to the street. Warning comes up on the radio screen. Cannot make it go away. Rearview mirror camera locks out. Cannot make it come on. Vehicle suspension is like a 1981 dump truck because I drove one and I know how they ride. Chevrolet tells me all the shocks have failed, the radio scfreen has to be replaced and that should solve the mirror also. Total, $6,000. Through research I found the Magnetic Ride Control shocks are prone to leaking and usually start between 75k and 80k miles. We are at 75, 862 miles. There was no warranty offered with this vehicle. Do your research. We have had this vehicle around a year and have only put a little over 1000 miles on it. It is barely drove and now this. Had I done my research I would have never bought this vehicle and would went my first choice an Audi. I am not totally blaming Sewell but it sure seems someone could have forewarned about this or if you KNOW this is a Cadillac issue and you KNOW it close to the failure point then replace the shocks. But wait, if you told you would never sell a vehicle. Trust me, do your research before buying a vehicle. It is sick feeling to be told "I'm sorry but that is just a mechanical failure we can't control." read more

If you've ever wondered what it feels like to be gaslit by a luxury dealership, let me introduce you to Sewell Cadillac in Grapevine. Their motto must be "We're not happy until you're not happy." Let's start with the magical disappearing service appointment. I had one... until I didn't. It vanished like a magician's rabbit--poof!--and suddenly I'm being rescheduled at the last minute like it's my fault their calendar was apparently maintained by a confused raccoon. Next, we arrive at the loaner car debacle. I was told I couldn't get one because my name wasn't on the insurance card for that specific car (even though it was on the same policy and covered other cars). Makes sense, right? It's 2025--obviously, insurance coverage teleports between VINs using fairy dust and blind faith. Apparently common sense isn't covered under warranty. Now here's the best part: They refused me a loaner, but then generously handed my personal info--including my address--to Lyft so a total stranger could give me a ride I never asked for, never agreed to, and certainly never wanted. The driver, confused and angry, then proceeded to spam me with passive-aggressive texts because I didn't get in his car. I guess "customer privacy" is just a suggestion around here. Fast forward to the actual repairs--which were covered under warranty--but surprise! They weren't done correctly. When I pointed this out, did they apologize? Of course not. That would require a soul. Instead, they refused to honor their own warranty on their own shoddy work. And how did they respond to my justified complaints? By banning me. Not just from this dealership, but every Sewell dealership. Yes, even the one that services my BMW. Apparently, if you ask Sewell to do their job, they blacklist you like a Hollywood diva with a grudge. So now I get to spend even more time, effort, and money cleaning up their mess--all because Sewell Grapevine couldn't be bothered to act like a professional business. In conclusion: If you like inconvenience, incompetence, privacy violations, and passive-aggressive punishment for daring to speak up, run (don't walk!) to Sewell Cadillac Grapevine. Just don't expect them to run your car right. read more

10 yeas ago, I trusted no one else, with my Cadillac. Over 10k worth of service, Cori collier was my service advisor, and things were fabulous. Today-... You are the reason people don't trust dealership service, and YOU are the reason I never buy a Cadillac again. (I own 3 Cadillacs' a platinum XTS vsport a CTS and an XT5. among several other vehicles) I called about a headlight bulb out. They quote nearly a thousand dollars. "Well, they're 200+ apiece, you want to replace them both, and we have to remove the front bumper, clip etc to change it." Bull- I bought factory OEM bulbs, from oreileys for around 86 each and it took 10 minutes to change both. Pop the hood, easily accessible. 10 minutes. Easy peasey. Fast forward. I called last week. Electrical issue, no voltage going to one entire headlight. I was told, since you replaced your headlights, and your car is 10 years old, "We won't work in it." It's a 2014 with 59,000 miles. On top of this, I paid 8-9k for the top of the line "bumper to bumper" full warrantee, but... it's 10 years old, so.... I haven't seen this much dissapointment since the Irish potato famine of 1845. That's ok, FRANK KENT Cadillac didn't bat an eye. "Bring it in today. We will get you taken care of, sir." Avoiding this place would be your smartest decision - read more

Sewell Cadillac of Grapevine - money left on the table- - Car Dealers Near Me - Grapevine, Texas

Don't believe the marketing commercials on television of people saying they will "ALWAYS" be a Sewell customer. I'll never go back. Everything was going along well until I picked the Escalade up. My salesman was a little young guy who was training another young woman. I know a little something about the car business. When you buy a car at auction you rarely get a second set of keys. So I asked him straight up if it had two fobs to go with the Escalade. He waged his tail like a puppy about to be offered a treat. He said for sure the truck had two sets of fobs. The truck had an odd odor inside I asked him if he could get an ozone treatment before I picked it up. He said absolutely. I went to pick the truck up the next day...and shazam only had one fob and the truck still smelled funky. I argued that wasn't what he told me the day before. He said he would have to get his supervisor to okay additional expenses. He asked me to give him a day to get approval from the manager. So I called him the next day. He said the manager couldn't do both the fob and the ozone treatment. He said he could only do either the fob or the ozone treatment, not both. But wait...there's more! I noticed the Escalade behaved differently on curves. I looked at the tires and found they had three different brands of tires on them. PSASA? Bridgestone. Michelin (it's the one sitting on the rim). read more

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I am on to leasing my 4th vehicle from this dealership and every experience has left me in awe. They have always gone out of their way to first make me their customer and now to keep me as a customer. I would like to especially mention Clint Cox for always being extremely patient with me and have never gotten frustrated or tired of my questions. There have been several team members who I have worked with in the past and honestly everyone has done a great job. I also want to mention their service department and highly recommend Nicole Polito, Krista Polito and Tasha. They all are fantastic and have a great team of technicians that work under them. Keep it up guys!!!!!! read more

Not great costumer service in service department. Hard to get a hold of your agent and communication is poor. Their loaner cars are always trashed inside too. Just disappointing for being a "Sewell brand." read more

I received notification of an engine recall about 7-10 days ago. Today, upon arrival I'm told my specific vehicle is not yet ready for inspection. It is unbelievably bad customer service to not know this prior and spare me the 40 minute drive. I should have been notified before ever leaving my home. read more

I went to Sewell of grapevine for repairs and was not happy I had a tire sensor out and they wanted to charge me 245.00 for a sensor. When I received my car back all sensors was out they told me they couldn't read the other sensors with out fixing the 1 that was out I was blown away from that LIE. I took my car to Huffins Chevrolet and they reprogrammed the 3 sensors no charge no problem and Sam's fix my sensor for 40.00 this is the last time Sewell would ever touch my car The excuses from the sale manager and service was unbelievable I was offered a reduced rate on my next service No thanks I had just spent 2,000 on my rear in. Be mindful of Sewell grapevine Tx and on Lemmon Ave Sewell service Ray Huffins can have my service over Sewell any time read more

I have called at least 15 times and emailed that many more times trying to find out what they did with the funds that they collected for my out-of-state taxes and license plate. (I think this started when Grant Lyda, my sales person, just kept thanking me every time I would send something to him by email. They actually wanted the original VIN number documentation form to send to the state of Florida DMV. This is more than stupid because you have to go to the state of Florida DMV to get it ... the lady who helped me at the DMV looked at me as if I had lost my mind! ) From the first time I asked about my taxes being sent to Florida I was either ignored, or told that it's been taken care of (and it absolutely hasn't) or the 2 used car sales managers allow the phone to ring 10 times and then the phone cuts me off. (No, I cannot even leave a message for either of them.) This has gone on for 6 weeks people! During this more than frustrating process, I have learned that they do not have an in-house financing department or in-house accounting. And no one has offered me a number to whichever firm they use to call to find out where the money they collected actually is. I was told last week by someone in the business office named Kylie that she would get back with me the next day around 4 o'clock. Surprise surprise! She did not, and not only that but the temporary replacement tag that she promised just has not happened. No one knows anything about it and Kylie is not answering her phone or her messages either. If you're buying a car in state, this might be a decent dealership. If you're purchasing it out of state, absolutely find someplace else to buy. read more

Solid 10 Stars experience. From the moment I called to make a service appointment I realized I was calling the best Cadillac dealer in Texas. I've been driving Cadillacs over 25 years because I love comfort. I'm on the road 4 days per week and have been for years. I've had service done at many different Cadillac dealerships nationwide. My service advisor was Caesar. He provided me with the most amazing experience I have ever had. He was professional, kept me well informed, and he took me on a quick tour to show me around inside. That may not seem like a big deal, but when you're away from home not knowing where something simple like the bathrooms are can make you feel really out of place and unwelcome. So, THANK YOU Caesar for taking a few extra minutes to do that. I wish I lived in Texas to come back. Best Cadillac Dealership in Texas. read more

So far I am beyond impressed with the service at Sewell. I bought a brand new Audi q8 at Sewell Audi McKinney. The newly applied window tint was coming off and didn't want to treck all the way back. So my SA set up an appointment at this Sewell Cadillac as it's much closer to home. The place is equipped with everything you need while you wait, even a gym but unfortunately the treadmill doesn't work. I wish it did cuz I could've used the exercise. Anyhoo, I really can't complain as everything else was great. read more

Sewell Cadillac of Grapevine - Car Dealers Near Me - Grapevine, Texas

Popped in to buy new floor mats for a Caddilac we just purchased. Bill W. That works the parts counter is a great guy. He helped us when we returned the first mats (too bulky with high sides) and picked up weather mats. He patiently priced other items we were thinking of buying. Everyone we came in contact with was friendly. It was nice to be around while we were there. Excellent customer service. read more

My husband & I were in a car wreck. A woman ran a red light & we hit here going about 45 mph totaling our Nissan Murano. Airbags deployed & for the next 3 wks had the worst experience dealing with our own insurance company. Grant @Sewell picked up my call after inquiring about used 2017 Murano on their website. I scheduled appt for Saturday & we drove to Grapevine from Prosper which is quite a drive. Upon arriving, we were passed off to another salesperson. We were expecting from photos a car that was ready to test drive & possibly purchase. First, the car had to be jumped due to battery issues, found out hood hydraulic was broken & failed to stay up. Also, could not open passenger door as lock also not functioning. All of this to say when you have a scheduled appt at a Sewell dealership we expected more. Turned off by Sales Mgr telling us they could fix either hood or door lock issue not both. By that time my husband & I knew we had chosen the wrong dealership. Do better when families are in need of a vehicle, especially after a car accident. Fix the car when it arrives on your lot and make sure the battery & doors work. Pretty sure the used Cadillacs at $30-50k probably were working just fine. You wasted our time!! read more

I worked with Lee Rice, and he did a great job. He took the time to understand the problem and did a great job finding the issue. Not only did he get the car fixed with all 9 of the different problems, but he got the car back to me in TWO DAYS! Even though Sewell was extremely busy this time of the year, he made me a priority! This is the reason I only buy from Sewell and the reason I will only go to Sewell for all of my repairs!! Finally, I paid about $6,500 for all of the repairs to my new car. Normally I would be super upset and mad about this. But somehow, Lee made me excited about this repair and showed me how it would be an investment in my car. Thank you so much, Lee, and for all of your hard work. read more

I recently purchased a used Suburban from Sewell and was beyond impressed. The young man, Jake Eisner, that helped me was top notch. I've always heard the ads that you're a Sewell customer for life and I can see why. I believe his manager, Benton, was the one who handled my loan and he was also fantastic. Great experience and will definitely look here first for the next purchase. read more

Sewell Cadillac of Grapevine - Car Dealers Near Me - Grapevine, Texas

Tom C. the internet salesperson went above & beyond delivering our vehicle in Spring, Tx. I would definitely recommend purchasing a vehicle from this dealership. read more

Lee Rice, Sewell Grapevine Service Advisor, is excellent! I've been his customer for over a decade and a Sewell Grapevine customer since the day you opened. Lee is always courteous, efficient, fast and delivers on his promises. Lee is a great asset to the dealership, and I have never had anything less than 5-Star service from him. I trust Lee is the best way to put it! -Kevin Culver read more

Amazing customer service. David is the best service advisor. Sewell goes above & beyond ever single time.

I relocated from Chicago and encountered some issues with my Cadillac ATS. I discovered this dealership near my workplace at DFW Airport and requested a loaner car each time I brought my vehicle in for repairs. Although I received a small Cadillac XT4 a few times not to my liking. I found the dealership to be overpriced on parts and labor, and I spent more than $2,000 on repairs. As a result, I decided to switch to a brand new Volkswagen SUV and recommend Frisco Volkswagen for their excellent customer service and more durable cars. Despite owning Cadillacs for almost a decade, including a few Escalades, I experienced transmission problems with all of them. Cadillacs are crap. Also to add why do you have to wait so long when picking up your car. Each time I picked up my car I was waiting for almost 30 to 45 mins. I've noticed other customers waiting as well. What's up with that? The customer service is on the negative side with no sense of urgency. Either they are really slow or just brain dead. I was disappointed to find that my car was returned to me without a complimentary wash every time. Despite not purchasing my car from their dealership, I believe that as a Cadillac owner, my vehicle should have been treated with the same care as any other customer's car. It was frustrating to receive my car back in a dirty state each time. Just a list of negative things as I could go on... read more

Sewell Cadillac of Grapevine is a car dealership in Grapevine, TX that sells and services Cadillac and other GM vehicles. This review focuses on their service center (not sales). My Overall Rating - 4 Stars (Atmosphere, Service, Facility, Return) Atmosphere - When you first pull into the bay, you are met with a service advisor who will ask what you need done. Even if you have an appointment, someone will get to you. However, there have been times in the past when they're super busy, and it takes a while for someone to get to you. I've been jumped in line by other customers and it can be annoying. The service bay is spacious, and all advisors are in business casual clothes. They act professional and are there to assist which separates them from your 3rd party service shop. 1/2 Star. Service - I once read that the Sewell family is a customer service company that just happens to sell cars. What that means is they put the customer first and will work with you to ensure you are highly satisfied. I also make it a point to fill out their survey as they really seem to use the feedback. I've been using the same advisor, Bill Wilmut, for about as long as I've had my car. He's prompt, courteous, and updates his voicemail daily so you know when he's working. A loaner is provided for most services (unless it's quick), and they don't nickel and dime you and make you fill the tank. On service calls that take a day or longer, they'll deliver your car and pick up the loaner. Even though my car is out of warranty, I still choose to take it to Bill and the Sewell Team. 2 Stars. Facility - It's a very nice facility, with lots of glass (which I've walked into). There are multiple waiting rooms, including a TV lounged, work cubicles with power outlets, and even open offices with toys for the tots. Minor complaints include a seriously outdated TV that still plays standard definition channels, a coffee machine that serves good (not great) coffee. One of those automated Starbuck brewers would be cool (in case the Sewell folks are reading). Free Wi-Fi and Ghirardelli chocolates round out the experience. 1/2 Star. Will I Return? - Yes. Now that the terrible construction is done, it's easy to access off 114/121/635. Of course it's not cheap. You can do your service elsewhere for probably half the price, but the convenience of a loaner (and porter service), an accurate history of my services, and Bill's professionalism keep me coming back. 1 Star. My Yelp Rating Scale (Sum of all parts): 1 Star - Atmosphere - Is it a cool dive? Perhaps an upscale place? No matter the type, atmosphere plays a big part and I'll give a star if I like it or thinks it has great charm. 2 Stars - Service - You can have a great car with bad service. But that's also what can make a five star joint drop to four. It's important to the experience that service is great and on point. 1 Star - Facility - I'll award 1 stars for the facility, since this is one reason we go out. 1 Star - Will I come back? - If I know for a fact I'll return, I'll give this a star. A place has to make an impression for me to return. Each Category can be given up to 1 star except service (2 stars) because I consider all these categories important to the overall dining experience. I will sum them up to provide my final Yelp score. read more

Sewell Cadillac of Grapevine - Car Dealers Near Me - Grapevine, Texas

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Where do I begin? How about 15 years ago when I met a brand new sales guy named Benton, He was fresh out of TX A&M & he let everyone know it! Lol. Little did I know that I would purchase 4 Sewell cars, refer my mother, my girlfriend & 17 other people to purchase Sewell vehicles from him. Benton embodies the Sewell high standard of service & integrity. My car wash & service visits are always equally exceptional. My amazing advisor, Cori stays in contact with me & keeps me updated on the status of my Caddy. She explains the repairs and options to me thoroughly. She's a superstar!! Did I mention complimentary loan cars?! The loan car manager, Sara is the best! She and her team make the service process go so smoothly by maintaining high standards and immaculate loan cars. They will even deliver it to your job or home. Sara is a great example of how to go above and beyond to ensure 100% satisfaction. Thanks to these fine folks, I will only drive a Sewell. read more

Ok. So while I was buying my car here, they went out of their way to be nice and helpful. They were very nice and it was a good experience. But, here I am a week later still waiting on a call that I was supposed to receive Monday (it's now Wednesday) to let me know what day and time I should bring my car in for a couple of issues... Not feeling the love Sewell.. Update.. I was contacted by the GM of Sewell Cadillac and he was amazing! He wasted no time addressing my issues and making sure my issues were resolved. Everyone I encountered at Sewell have been amazing. I highly recommend Sewell Cadillac for your next vehicle purchase. I will most likely purchase my next vehicle at Sewell. And just a side note, they have some yummy cookies!!! Thanks again for your awesome service!! Definitely feeling the love. read more

I picked up my Cadillac on April 18th and found Sewell had put over 160 miles on my car. I knew they were going to do a long test drive but figured 50 miles was adequate. I'm guessing they knew the 160 miles was not appropriate as they lied on the paperwork (miles in/miles out) claiming to only have drove 60 miles. I took a picture of the odometer. I have no idea where my car went or how it was treated. The radio was max volume and AC was on 61 and highest fan setting....how can you listen for noises on a test drive? My car was originally dropped off on April 6th for a check engine light (PO171). The code is usually one of 5 parts/problems. I was told a $150 diagnostic would check/test each of the potential parts. After the tech checked the vehicle, I was told it was the PCV hose and it was changed for $459. The hose is $78 at AutoZone and a 30 minute change. I know Sewell is pricey and usually very thorough so I had no problem paying that. The car did not make it out of the parking lot when the check engine light (same code) came back on. We left the car. A few days later we received a text saying the fix will be an additional $2400. This is for a part(s) that should have been checked initially for the $150 diagnostic. The service mgr, Marisa, was willing to work with us and did explain/apologize for everything. The only saving grace. A very frustrating experience. An oil change we had a few months prior on our other Cadillac was also quite disappointing. Definitely not the service we have received in prior years at Sewell. read more

This is the first time we have purchased a vehicle with Sewell and it was everything that the commercials claim it to be. When we decided to purchase a new SUV, so we drove everything in the class. I thought Cadillac would just be an "also-ran" but was pleasantly surprised. Even though we were leaning toward BMW since we already have one, the XT5 was impressive. What sealed the deal was our Salesman, Austin. Austin was very attentive and never made us feel rushed or pressured. He worked with us to find the right XT5 and even said that if they didn't have the one that fit us he would direct us to Sewell Cadillac in Dallas. After several e-mails and phone calls the right one was found, price was agreed upon and the vehicle was held for two days while we finished our paperwork with our lender. The day we picked up the car they had it on the showroom floor with a bow on it and went out of their way to give us the red carpet treatment. Signing paperwork with Sydney went quickly and she carried on the red carpet treatment. She went through everything that was being signed to make sure that there were no questions before we left. The Sales Manager Benton checked in on us to make sure everything was running smoothly and to answer any questions that we still may have had. Since the car was for my Husband, Austin spent as much time as was needed to show him how everything worked, how to program memory settings, explain Apple Car Play, etc. I only wish he had spent a little time taking my Husband over to service and giving him the lay of the land. Also, once we were on the way home we noticed a small chip in the windshield. We called Austin and he let us know that he would take care of it. I was surprised to find out the the XT5 does not have navigation. My miss for not asking, but I just assumed that since all the vehicles we drove in that class had it standard that the Caddy would too. Come on GM! read more

My experience at Sewell was far beyond what I expected. Daniel Tu is a great salesman and was very attentive to my needs in purchasing the car I wanted. read more

Absolutely horrible service in the service department. They wrecked my car during a service appointment and have had my car for 3 weeks. I go in after a 7 a.m. text telling me my vehicle was prepared for pick up to sit at this place for another hour and a half. After an hour and a half I still didn't return home in my vehicle. Guess what another loaner because, while I was sitting there for an hour and half, they called and left a voicemail for my husband 30 minutes into me sitting there waiting to pick my fixed vehicle up. It still wasn't fixed the paint was messed up and they didn't fix another portion. They told me they didn't touch it, but why would u need to order a fog lamp for something untouched? So bottom line is this: I still have a loaner, I wasted 1.5 hours of my day sitting at this business, I wasn't acknowledged until 45 minutes of sitting there, there was no inspection once my vehicle was brought out, there wasn't even much of an apology for the damage of my vehicle or for wasting my time. There was almost a nonchalant attitude that things should be excepted the way they are. Using your vehicle is not a fix for me, half fixing my vehicle is not a fix for me. I want my vehicle back and a little empathy and consideration toward the customer and their time would be nice instead of making it feel like just another transaction or dollar in your pocket. Sir I appreciate you responding to my post but, I really don't feel like I as the customer should have to reach out to any management. Management should have taken over and been reaching out to me once they learned one of their service guys had wrecked my car. Instead I was left with the assistance of what I would call the customer service associate throughout this entire ordeal. read more

Update. Still the absolute best dealership service dept I've ever worked with. They seem to thrive on being transparent which is probably why their service dept is glass. They had my car for longer than usual, but at no time was I ever uncomfortable with that as Marisa kept me updated on every step they took to troubleshoot and was very apologetic about the wait even though I was not concerned. Cherry on top is they gave me a birthday card and present that matched my opulent blue since my vehicle was being serviced over my birthday. They take customer service very seriously. Original This place is top shelf, after a nightmare experience at another dealership this place has shown me what true customer service is. Not only did they fix what I asked them to, they were also able to identify and repair things I hadn't asked them to under warranty. The same things I had been told by a Frisco Cadillac dealership were normal, even though they couldn't tell me where the sounds were originating. Marisa and the technician (Bruce?) kept me updated the whole time while asking follow up questions that showed their attention to detail. Upon completion the paperwork had detailed summaries of what they had done to my vehicle. I highly recommend Sewell Grapevine. read more

Sewell Cadillac of Grapevine - Birthday present - Car Dealers Near Me - Grapevine, Texas

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We had an awful experience with Sewell today. We found an SRX online that we wanted to purchase. We called the dealership to make sure the vehicle was still available and made arrangements to meet the salesperson I spoke with in an hour. I drove from Little Elm to Grapevine based on the fact that the SUV was available and waiting for me. When we arrived, we were told somebody else had come in to drive the vehicle. We were told they should be back in 5 minutes then we would be able to drive it. We were shown to some seats and told to wait. A half hour later, we left without ever hearing from anyone again. I understand that when you have the opportunity to make a sale, you take it, but I didn't appreciate that my family and I were told the vehicle was available, told the keys were set aside for us, told that if we made the 40 minute drive, we would be given the opportunity to drive the vehicle we wanted, then were ignored. Sewell has a pretty good reputation - that's why we chose them to try to buy a vehicle from. But we won't be trying again. Very disappointed. read more

Acts of kindness paint an uplifting image of a brand: My wife and I brought our Cadillac in for a car wash. And the car was was shiny spotless. But what stood out from the experience wasn't about the car. I'm currently in physical therapy and using a walker. I had trouble getting up from what was, for me, a very low chair. A team member who later told me his name was "Carson" noticed, offered to assist, and did just that. That's an attribute likely not taught. It was so natural I figure it's part of the culture. Bravo! read more

Austin Byrd was helpful and was always working hard to make sure I was satisfied with my experience, would definitely recommend him to anyone looking for new wheels. read more

Sewell Cadillac of Grapevine - Austin was awesome in helping me get my baby - Car Dealers Near Me - Grapevine, Texas

Heard all the raving about Sewell from Sewell on TV so when Hubs wanted a new ride, we went to Sewell. I must say that the sales process was professional & we were impressed. We were told that we were paying a little more for our used Caddy because Sewell thoroughly checks the vehicle out & will only rep the best of the best. The Caddy is gorgeous but.... When we picked it up, the oil needs changing, all the windshield wipers need changing, etc, etc. - clearly no attention to detail! Hubs was looking forward to the free car washes & coffee. He found the coffee to be very good & the car wash mediocre. So subpar he will probably pass on the free Sewell car wash in the future. We had high hopes for you Sewell but in reality you're just another car dealership. read more

Disappointed, the service was horrible. I was waiting in the lobby for about 20 mins for Cory. I ended up walking out, most of the sales rep were just gossiping around and the front desk rep was as well. literally no one bother to check up on us and even a couple workers passed by us without acknowledging us at all. Sewell prides themselves in service so I thought we will give them a try, I literally wasted my time driving here. I would not step foot at a Sewell dealership, I can say I got better service when I bought my first car at a hole in a wall used car dealership than this place. read more

I found this car on line, so I knew what I was there for and I knew the price, and I negotiated the interest rate before I came, so there was none of the usual car buying stuff. I was given the 5 star treatment by the salesman, manager and finance fellow. The car was waiting for me with a big bow on top ( just like those tv commercials)! The paperwork was already printed out, no waiting or haggling. The salesman, Austin, patiently walked me through all the bells and whistles that new cars come with and then he walked me through them again.....and then he offered to take me to the airport for a flight the next week while the car had a few things buffed out. This is my second car from Sewell in nine years, and I remember each experience with them positively. I definitely recommend Sewell for an easy buying experience with integrity, respect and ease. read more

Sewell Cadillac of Grapevine - Bow on top - Car Dealers Near Me - Grapevine, Texas

I always attempt to do business in the city where I live first, as it has many benefits: #1 - supporting local business improves our local economy; #2 - I get to know the people in my community personally & develop a rapport with them so that when I need or want to make a purchase at their place of business, I typically have a better & more personalized customer service experience; and #3 - it is very convenient. I bought a brand new SRX from Sewell Cadillac of Grapevine in 2012 & absolutely love my car. Furthermore, I have enjoyed what I perceived to be a good overall experience.... right up until my vehicle's extended warranty expired. Given that I couldn't get anyone in the Service Dept. to answer the phone or call me back, including Gary - the Service Manager - I decided to take my money & business elsewhere. I had never had my vehicle serviced at Cadillac of Arlington, but they made me feel very welcome & appreciated from the moment Erick greeted me! Was in & out for an oil change within an hour...and that included the time it took for a FREE & AMAZING car wash, interior vacuuming, wheel detail & shine. Now, that's great customer service! It's been almost 3 weeks now since I called & left voice mail for Gary at Sewell Cadillac of Grapevine & still no return phone call! For a company who allegedly prides themselves on "EXCELLENT" Customer Service, they sure have missed the mark with me. Looks like a company-wide CUSTOMER SERVICE TRAINING CLASS is in order, posthaste! I feel certain that I will enjoy my next new vehicle from Cadillac of Arlington even if it is a little further from my home. read more

This place understands Customer Service! Being out of town the Sr Service Advisor Marisa Rodriguez is friendly, helpful and communicates allowing me to concentrate on other matters while my car was serviced. Thank you Marisa Rodriguez and Sewell Cadillac of Grapevine, TX read more

Not sure what is going on with this company but I am highly disappointed with their service department. I took my car in for an oil change. Service advisor xxx stated they found oil leak. No ride or loaner car, so they sent me home with Lyft. I did not get a car or any update with my service advisor. I called the next day and he was busy with other customer. He texted me that the car would be ready that day or early tomorrow. Ok. Service advisor did not call the next day or this Monday. I had to call. I am told he is busy with customers. I finally get a call back and now the oil leak that is supposed to have been done Saturday is now a major oil leak and the labor is so intensive. although, I never had a ground oil leak or any smoke or problems with the engine light or anything else! Ok. He asked if I would need a loaner car. I said yes if you plan on keeping my car any longer. He said I will have to check with the repair guy to see how much longer and would give me a call back. although, he told me it would be done today (9/26). I have yet to receive a call back. When I called the next day he was again busy with other customers. I asked to speak to the service manager and of course they are busy with customers. I don't know what I am to grapevine "But" definitely not a "customer". I still have not received a call back. If I have this service advisor again I will never return to grapevine and Lord I hope they haven't screwed up my car. I have not had any issues before this visit. read more

I always heard how great the customer service was at Sewell. Maybe at other dealerships but not this one. Don't bother scheduling warranty work and reserving a loaner because they won't have a loner available nor do they call and let you know. They don't seem to care at all about their customers after you buy a car. Very disappointing!! read more

Being a car dealer, I had a very pleasant experience with Sewell. Negotiations and paperwork were quick and no surprises. Maybe 30 minutes each. A couple of emails by me were not responded to, thus the 4 star instead of 5 start review. They played NO GAMES, a huge plus for a car dealer, I recommend them on that alone. read more