Everyone at the store is incompetent and rude!!! If you ask for someone to check out your equipment and see if anything is wrong they get rude!!! They have to make money so they offer 1/4 of the value ($250) for ($2000) guitar!!! Rude dishonest and unprofessional! Better off going to guitar center or even music go round! Anywhere but here!!!!! read more

I see a lot of hate here for GMG, and I don't feel it's warranted. I had a guitar and amplifier stolen from my property last week, and after bringing in a copy of the police report and locating the gear here at GMG, it was immediately handed over to me, no questions asked. They even offered to keep an eye out for the other stuff that was taken. This shop is located off Federal Blvd just north of Denver. It's easily accessible by thieves and fencers, but the business does a good job of profiling the people they accept gear from, and I appreciate their good character. 10/10. read more

Customer service is beyond lacking and it smells of stale doggies every time I go inside. The offers for used gear are predatory like a pawn shop, I would highly encourage you to not to any business here it's a major rip off of time and money. The reps take pleasure in being vague and unhelpful, gaslighting me about an offer. So many other reputable shops in town to sell your gear or pick up items that aren't scams. read more

Seriously the worst music store I've ever been in. I was looking at amps when I overheard an older gentleman scolding a younger guy working behind the counter for living in a neighborhood with a lot of "blacks". It was a disgusting conversation and I felt bad for the younger dude who just seemed to want to finish restringing the guitar he was working on. They also tried charging $175 for a $49 Fender Starcaster Accoustic. read more

Came in with 2 guitars and they offered 60% below market price as opposed to the 30% that's standard. Kid behind the front desk refused to let me ask his supervisor why the extra low bids, refused to give me a price over the phone so they wasted 40mins of my time. read more

BURN THE PLACE TO THE GROUND... I'd give 0 stars if I could. This place has some much stolen gear. They're a**holes. Terrible customer service. Total sh*thole. DO NOT SHOP HERE! If you buy something here, there usually is a 100% chance the gear is stolen. read more

Dropped in today on the recommendation from a coworker. I've been meaning to try out bass after many years of being a casual guitar player, but didn't really know what type I was looking for. The guy was super friendly, and let me test out 3 different models without trying to push me out of my price range. I ended up purchasing a basically-brand-new $350 bass for $250, and am really happy with it. read more

Stay away from this sh**hole run by a**holes. I was really surprised at how rude they were. Went in looking to buy a guitar. I'm a musician. I have plenty of guitars and amps at home. I have never bought one without playing it first and deciding which one I like. These a**wipes say I'm "jamming" and there's no "jamming" allowed. Lol. Wtf? It's a Music Store. That's like being in a restaurant and they say no eating. They got belligerent and started yelling. I'm not sure what is going on here but there's no way it's a legitimate business. Stay away. read more

Horrible customer service and bad attitudes. I'm not sure how they are still in business- As they offer ridiculous trade-in offers and the prices on USED gear are way too high. Also, They seem frustrated when you ask to try something out- What's up with that?! Other music stores welcome you and want you to try out their gear...Not this one. Like other Pawn Stores it wont be long before they start selling tools & tire rims. Do yourself a favor and stay away, as it's not worth the trip! read more

I've come into gravity more than a dozen times over the past few years. Sometimes with something specific in mind, and sometimes just to browse what's currently on hand. I always act respectfully in the store and have always been treated with respect. Today I came in with a simple request and the associate went above and beyond to help me find exactly what I needed. If I hadn't had assistance, I would have walked out with the wrong gear. read more

Great experience. Chris and everyone there is very nice and respectful. I have never had an issue with anyone at this establishment as they have always done a great job for me with musical instruments! Awesome place and atmosphere. read more

I walked in with $1000 in my pocket interested in two Amps and they acted like they could care less if I was in the store and they went back to doing what they were doing behind the counter and completely ignored me and I walked out. I don't care what they have I'm not gonna give people like that my business or my money. read more

I would give zero stars if I could. Just went in there to try and buy a new amp. I tried a peavey bandit 65 from the 80s. They're asking $200 for the amp. It's only worth about $150 and the high gain channel doesn't work, The amp has no foot switch, which is required to even switch from the dirty to clean channel on this amp. The only thing that works is the Lo gain dirty channel. I pointed this out to the staff, and offered them $125 for the amp because I thought I could fix it. They then told me I was right about the problems with it but I was being rude and needed to leave. I admit that I was a bit abrasive, but I think anyone would be when you go into a used gear store and the first thing you try to use doesn't work, and then they act like you are the problem for bringing it to their attention. i think it's rude for a store to sell used gear that doesn't work and tell me I'm rude for pointing out the fact that it doesn't work. Hands-down, worst store I've ever been to read more

Stumbled upon the shop's website with a listing for the guitar I've been searching for. Great price and great condition. Despite not having ever been to the store in person, it was a friendly and easy transaction over the phone. Guitar was shipped to me from out of state, arrived safely and quickly. Super happy with everything, thank you :) read more

Gravity is as bad as customer service gets. Real rude crew from the owner on down, only a couple dudes who are friendly, I am no sure what is going on here. Shady dealings, they will sell you guitars that are messed up/ rigged/ misrepresented, they seem fine and then you get a guitar home and realize shoot, this thing has problems, they scam and plead ignorance. Their trained luthier is a hack artist. Steer clear. The poor customer service isn't even a one time thing, its over and over and over. Bunch of miserable people. They do however get some cool stuff every now and then. Unfortunately my last trip there was the last I will ever make. read more

Simply put this guy is a total jerk. The owner was in the store and told me to buy some guitars or get out within the first two minutes of walking into the store. He wouldn't even let me ask my questions about guitars. read more

I saw this place had a Vox ac30 at a decent price so I thought I would go give it a go. I just got paid and had some money burning a hole in my pocket. I always hear to not go here because they are shady but I figured how bad can they be since they have been around forever. My wife reminded me to grab a poster for a show to hang up while I was there. I walked in and asked the dude if they had a flyer wall or if I could hang it in the window at which point he told me no in the rudest voice possible and asked if I wanted to buy something. I left and bought an ac30 for more off a different Craigslist add. What kind of music pawn shop doesn't support local music? what kind of business talks to customers like that? Next time all the local musicians rag on this place for stealing things and being rude I guess I'm gonna have to join them. I just thought it was people overreacting before but now I'm gonna be more inclined to believe the stories! read more

Like another Yelper has noted, that this is mostly just a pawn shop. If you like checking out random amps and instruments, PA gear, etc. this is actually a pretty cool place on that merit alone, and the occasional score on a diamond-in-the-rough is possible. If you are looking to sell, you will probably get a better deal than if you took it to a real pawn shop, but if if you are looking to trade-up, the big retailers can get more aggressive with trade-in values than you would get selling it here. That's not really a knock against this place in particular, but is more the nature of the business. And obviously the best way to get top-dollar for your equipment is to sell it yourself, which has it's own bag of benefits and hassles. My only real gripe is that it seems like they employ predominantly kids, and thus the customer experience can be expected to be consistently hit and miss. read more

What needs to be understood is that Gravity Music Gear is basically a pawn shop specializing in musical instruments. If you want sparkly new gear at a ludicrous mark-up, go to Guitar Center. If you're willing to be patient to get a great deal on solidly functional gear, check out Gravity Music Gear. My experience may be somewhat different because I have bought on eBay from them, but have always picked up my purchases in person in Denver. The "showroom" is a little bit out of the way, and it does seem like the better gear they have in stock is listed on eBay (although there always seems to be something weird/interesting in stock). They are not the best about responding to their email, but they're very easy to deal with on the phone and very friendly and helpful in person. Not the best guitar store on the planet, but they definitely hold their own in their niche. read more

Great inventory and excellent customer service. The staff is knowledgeable and experienced. Call with questions, bring your used gear, and check out their inventory. read more

These guys have purchased several items of mine and being a drummer they are fair with me on what a particular guitar would be worth and they always pay a fair price and they are knowledgeable and laid back. Musicians don't be dumb and go to the pawn shops!! Visit these guys 1st Adam Drummer read more

Gravity Music Gear - Guitar Stores Near Me - Denver, Colorado

The seller shipped a 94 year old saxophone with only paper as the shipping material. After nearly 100 years, the case is only good enough for basic protection, not defense during 2,000 mile journeys in a shipping truck. They blamed FedEx. The only reason they aren't getting 1 star is because they offered a refund. The problem is I still wanted the sax. The seller refused to negotiate. After sharing my concerns with their shipping, they assured me that they know what their doing. Clearly. read more

I sold a guitar to these guys recently. It was actually a pretty pleasant experience. They gave me more than guitar center would, and it was cash not a check. I expected to get less money than the guitar was worth, because businesses gotta make a profit, but I was surprised by the offer. It was at the higher end of the range I expected. I'd definitely go back to sell. They had some cool guitars for sale, but I didn't get a chance to look closely. read more

Wonderful people to buy guitars from. Very friendly on the phone (Chris, especially), and quite easy to work with - flexible, accommodating, and understanding. I will certainly be a repeat customer here. read more

I had a great experience here, professional and courteous. Sold a few items and received a fair offer. Great chance to pick up quality gear at way less than buying new from the retail chains. Buy/sell local and give these guys a chance at earning your business! read more

Shady Business Practices & Poor Customer Service Mood: Seething After promptly paying for a guitar amplifier I won from Gravity Music Gear via eBay, several weeks passed before I received the item. Upon inspection, I discovered the power cord was missing from the package. This seller provided the absolute worst eBay experience I have ever endured. Slow to ship, excessive shipping charges, and when the seller did communicate, was rude & buligerant. GravityMusicGear epitomizes all the things you don't want in an eBayer. I should've read the feedback score more closely. read more

Bought an amp from them on eBay. The seller's listing said "there's a stain on top of the amp" but it's in "Good" condition. When I received the amp, I found that someone had spilled Blue Paint all over the top of the amp, and had messily wiped it off. When I emailed and called, I got some young twerp that was unsympathetic and unapologetic. "A stain" isn't the same thing as saying "the entire top of the amp had paint spilled on it." Obviously, they're paying a minimum wage young'un to write the descriptions. If I can't trust a description for something this obvious, will I be able to trust for more subtle things? They've lost a customer for life, and I will be telling this story to as many people as I can. read more

This place looks like a messy kids room. A random collection of really low end beat up garbage. They advertise as paying a premium for used gear but then low ball and use their poor business practices to try to justify the low ball price. I should have known better than to bring them high end gear. They just don't sell that type of gear. If you are looking to pay $500 for a $100 guitar.... This is your place. read more

Keep in mind that these guys deal with used gear. I've used them a ton of times and they consistently offer me way more than any pawn shop or Guitar Center by a significant amount. They definitely know what gear is worth and then offer a reasonable amount based on the market. Sure, you won't get what you would selling it on EBay, but they need to make money by selling it on EBay for you. Any more, I will gladly take a hit on selling gear to not deal with selling on Ebay. The gear in house is definitely sub-par at best for the most part, except for a few unique amps most of the time, but it's always worth a look over. You never know what you might find. read more

Went into the store trying to buy a guitar amp and sell/trade some gear. They tried to offer me close to nothing for it, and the service was just awful. The guy behind the counter wouldn't even look at me when talking to me. All he did was stare at his computer screen the whole time with a very pretentious attitude. It was my first time in that store and my last. read more

Wow, after reading the previous reviews, I felt it was necessary to jump in here. I have done $20K++ worth of business with these guys both buying and selling. I have NEVER had a bad experience with them. If you're selling, don't expect purchase EBay prices; they buy, clean/repair, and resell--they have to make a buck too. If you're buying, READ THE DESCRIPTION CAREFULLY. I just bid on a guitar which did not have the whammy bar included, and it was clearly stated. I rate their presentation as good if not better than most gear in the EBay stores. I've bought stuff which was misrepresentented too, and went through the return process or sucked it up and kept it. But I have NEVER had that problem with Gravity. And no, I don't work for the guys... read more

I bought an amp from these guys on Reverb. From what I can tell it sounds great and, with one exception, it arrived as described, and the price was fair. But I had major problems with GMG. They screwed up the order, so I had to deal with them, and I must say that I have rarely been so abused, or treated with such contempt, suspicion, and general ill-will in any customer service situation. EVER. And I live in New England! Here's the tl;dr: First of all, the amp took longer that it should have to ship (3 days, minus Sunday and Labor Day [=5 days total], after the label was printed). Admittedly, this is a minor issue, but they have a fast shipper badge on their reverb site that says items usually ship in 24 hours, and at the bare minimum most shops on Reverb would send a quick message to let the buyer know what's going on when things take so long, especially after they've printed the shipping label. It's easy, I've done it myslef, "Hey, UPS is running behind because of the long weekend, it's going out today!" or whatever, just so the buyer isn't left wondering what the hell is going on, if something went wrong, or you just forgot to send it out because of the Holiday. I don't have $425 just lying around, I worked really hard and waited for a long time to buy this amp! It's just a general courtesy kind of thing that speaks to good customer service. The major issue is that the amp arrived without a power cable. It's now September 12th, I bought the amp used at their original asking price on August 30th, and I still haven't really been able to play it -- I had to borrow a power cord from a buddy who has a DSL 40 to test it out. When I asked them where the cable was, they gave me the silent treatment at first, then sent me a curt message implying that it was my fault or I was lying, but they'd send one anyway, and then went back to the silent treatment again. I tried to get their attention, and after some back and forth they went back to radio silence and kind of left it up in the air whether or not they were going to send the cord. Then next day I sent a conciliatory message asking if they would please let me know when the send the cord. No response. So I called them that afternoon to see if they had sent it, and to see if there was some sort of adult there that I could lodge a complaint with before I gave them a bad review. There wasn't. I asked to speak to a manager, and the guy just tried to bully me, he screamed at me, called me names, told me it was my fault, called me a liar and a scheister (am I spelling that right?), and a P.O.S. In all fairness, I made two bad moves through the whole thing that did make the situation worse: I brought up reverb feedback to move things along when they tried to ghost me the first time, and then, when the guy on the phone kept screaming, "SO WHAT DO YOU WANT WHAT DO YOU WANT," when I tried to explain my side of things, I finally told him he could take $100 of the price of the amp, which, in his eyes, just proved that I was a liar and was trying to rip him off. But he'd already called me a liar and a cheat at that point, he made his mind up about that the minute I asked them where the cord was. I wrote this review because I've had overwhelmingly positive experiences and transactions on Reverb, both buying and selling, and this just left a really bad taste in my mouth. Like, the world just seems like a darker, dumpier place if someone can just treat you like that for no reason and no one cares, you know? I've provided the relevant details, and have tried to explain everything as fairly as I can, albeit from my perspective. Maybe someone at Gravity Music Gear has the capacity for self reflection and will read this, if there is such a person. Probably not. At least I feel a little better about it. read more

They were selling a bass guitar on ebay. I called and first thing they did - they offered me to buy it behind ebays back for.few.bucks less. How ethical... not. Them i star ask them details about bass. To make sure it is okay. Tjry tell me that i ask too many questions and want to return the bass before I buy it. I ask questions.so I do NOT have to.return it. Next day the bass is off ebay and they refuse.to.re list it. Then they said that I asked too many technical questions about the bass and they do not.want to deal with me. The whole thing has bunch of red.flags. Avoid those crooks at all costs. They will break deals, like they were ready to do stuff behind ebays back. They will not answer.technical questions about condition of the item get very defensive and rude and give you attitude. AVOID LIKE PLAGUE. read more

I dont normally write reviews but i came across these other reviews when i was looking up gravitys phone number. I LOVE this store the get some of the most unique gear. I ve done alot of biz over the years i feel like they've always been fair, even if we can't come to terms on a deal. I just wanted to clear the and add a bit of perspective. 2 one star reviews is not fair to these guys. Iv had nothing but good experiences......over like three years of dealing with them. read more

Bought a JBL EON speaker from these guys on EBay. It didn't even power up from the time it arrived, but I didn't find out right away because I was in transition and wasn't able to try it out for a while. Masking tape on the back said "Blown tweeter." Went to open it up and try and service it myself and found that a number of the screws holding the enclosure on the baffle were missing. Once inside, it was clear someone had been inside and done a ridiculous job of hacking it up. My advice: don't back away slowly, just head for the hills. Stay away. read more

Been in the store a few times now to buy and sell. Always very friendly, asked if I needed help and showed me products they had that matched what I was looking for. Good and fair price paid on items I sold. I enjoy going through the random selection of gear that comes and goes as well. I like this shop and would recommend a trip by if you like used and vintage gear. read more

Superb seller on Ebay. Excellent in every way. Highly Recommended. Fair, Fast and Good Communication. Many years experience on Ebay shows Gravity Music is among the best. read more

Been doing buisness with Gravity Music Gear for years and years..They have quality gear at good prices ...if ever there is a dispute they have a good sense of fair play and take responsibility for their actions...I am continually amazed at the very cool musical items they offer....! Their shipping has always been prompt and packaging stellar..I have always been treated with respect and courtesy....shout outs to Chris , Nate , Tim and Brad Thank-you all!!! ps if you see something they have you like , you'd better grab it quick or it'll be gone with their good, fair value pricing practices!! read more

I traded my old sound system in for a Great portable unit These guys can get it done come by and see what they can do for you !

Bought something on ebay and the thing showed up broken and with the wrong parts. Don't buy here.