So helpful and exactly what I needed. Was out here visiting family and had an unexpected health…read moreissue come up. With all of my existing health conditions I was worried but they made the process very easy for me. Very simple and quick. Great service, awesome personable people. Thank you to everyone there who made this easy for me, sometimes it's just the little things! Highly recommend this place.

This is a medical clinic. I was a medical assistant, but RN rooms me I'm very pleased. I scheduled…read morean appointment at 4 PM today. The staff behaved as if I was the first patient of the day. Very pleasant and knowledgeable. Dr Emily has had the pleasure of seeing me several times in the past year. Lol. I would prefer to see her every time I go in because she's great. It's a type of care you'd expect from your regular doctor. The type of care is genuine and small town feeling good compared to the cities I've lived in. Excellent care.

Very nice place. You sign in give them all your information and no long waits in the room. You are…read moreseen very quickly and excellent customer care. I highly recommend this clinic for anyone.

They got me in very quickly (I was there before 11am), they listened to me thoroughly, and checked…read moreevery last thing just to make sure I was okay. Specifically Mary was incredible, she made me feel heard, explained what was going on, and gave me a plan of action going forward. One of the best urgent care experiences I've ever had!

While no one wants to visit a clinic, this place was fantastic. Tammy checked me in after the…read morekiosk. Melissa, took me to my exam room. Kirsten the PA, was fantastic with my 5 stitches that I needed. They were all professional and courteous.

I wasn't feeling well and could not find anyone to see in my area while staying in West Branch. A…read morefriend suggested East Bay Medical Center. I got in the same day and saw nurse practitioner Suzanne Blanchard. She was a god send, providing the advice and medication that I needed. She was very professional, a good listener and clearly understood what the next step was. No appointments are necessary on Fridays.

I don't know how they have been able to stay in business without a formal action from the State or…read morea civil lawsuit against them. Discriminatory medical assistants and negligent practitioners. I have only had negative experiences here and the staff will actively argue with you and lie to cover their total lack of professionalism and their incompetence.

Judy at check in was the sweetest lady ever she was very kind and made the experience great!…read more she needs a pay raise!

The only other review occurred when the lab tech quit and they were trying to backfill the…read moreposition. The lab is now open every day as scheduled. I get excellent care here from the staff. Keep in mind this is a rural location and staff shortages can occur. Overall, 5 stars.

Lab is closed today. lab was closed yesterday and friday. Maybe tomorrow-WE DON'T KNOW. What a…read morejoke. This place is a clown college for the inept and the useless. Just the latest in a long list of aggravation I have experienced here. Try your pet vet instead, the care might be better.

We went as my wife was having back pain .Nurse practitioner who evaluated us was more used to sore…read morethroats and other simple medical issues .Was not much help, took an X-ray .Next day we went to the ER ,quite impressed ,big facility ,no wait time to be seen .We would have been better going there right away .We needed an mri but it was not available, so got a CT. It is apparent that Munson has expanded too far too fast and does not have enough equipment for the local needs.Wait time for an MRI even if semi urgent is at least 7-10 days.

Our first night on vacation and my aunt slams her thumb in the door and cuts her thumb on a rusty…read morenail in the doorjamb. She was overdue for a tetanus shot so she thought it best to go to an urgent care to get one. She doesn't do great with shots so I offered to run up there with her and off we went. It was just before close on a Sunday but they were very accommodating. There was a fairly long intake one must conduct over the phone (they recommend calling before coming in but we didn't know that) before they can take you back. They called her within minutes of finishing that and she met with a really awesome doc who checked her over and recommended a quick xray to make sure there wasn't a break since there was some soreness in the joint. A few minutes later she took a quick look at the x-ray and was fairly confident there wasn't a break. A very thoughtful nurse then administered the shot and took great care to make her comfortable (since she has a history of fainting), laying her down on the bed, giving her a cold compress, etc. No fainting and we were in and out in a little over a half hour! You hope you never need an urgent care on vacation but I'm glad we know this is a reliable spot should the need arise again.

I went in and dropped off some labs for my daughter today. Seemed clean and everyone seemed nice…read more Food in the cafeteria was decent and very affordable. I'll update my review if we receive care there, but for now I felt like I would be willing to accept care there.

Beware of this facility as their Urgent care and emergency services are in the same place. Went…read morefor urgent care, was charged for emergency room! Talked to a hospital rep the following day- she more or less called ME a "liar" when I stated I had ASKED for urgent care. I would have went to Munson in Traverse had I known how dishonest this hospital is. Wonder how many others were "screwed" by them. I will NEVER, EVER go there, again.

Terrible. I went to get a DOT drug screen for my Coast Guard license and they could not have messed…read moreit up worse. First off the girls at the front counter were complaining to the rest of the staff about how disorganized everything is and their manager had not shown up yet at 10:00. I tell them the test I need done and they were confused so they call the manager of the company I am going to work for. The manager walks them through what they need, emails a test order in and should be good to go. After a few weeks I don't hear anything and my employer has not gotten any results. Upon calling Wellnow I find out the sent my test results and info to the wrong place (HIPAA violation) Not only did they send it to the wrong place, they had ordered the wrong test so I couldn't just get the results and send them to my employer. I was told I could come in and get the test redone. No thanks, I'll go somewhere competent.

This was the absolutely the best care we have received from either an Emergency Room or Urgent…read moreCare. The staff was caring and very concerned. Explained procedures to both my son and myself, in clear easy to understand terms my son understood. This place is wonderful for soothing and calming the nerves of patients. They have coffee for the adults, slush puppies and snacks for the kids.