ER. Excellent service. Got in promptly. All staff were very helpful and professional. I recovered…read morerapidly thanks to all West Shore staff.

For any minor medical issues that arise when you're in the Manistee area, the West Shore Walk-In…read moreclinic is a really convenient resource. Located next to the West Shore Hospital Emergency Room (where you should head for more serious ailments), the Walk-In is spacious, clean, and efficient. I've never had to wait more than 15 minutes between the time of arrival and being seen by a doctor. Even if they are out of network for your health insurance, the cost for services is relatively reasonable. I tend to be skittish about the seeing the doctor, but the environment here is straightforward and calm. Although I've only visited for acute issues, I think that you can also schedule pre-arranged appointments for more routine procedures like physicals and immunizations.

They got me in very quickly (I was there before 11am), they listened to me thoroughly, and checked…read moreevery last thing just to make sure I was okay. Specifically Mary was incredible, she made me feel heard, explained what was going on, and gave me a plan of action going forward. One of the best urgent care experiences I've ever had!

While no one wants to visit a clinic, this place was fantastic. Tammy checked me in after the…read morekiosk. Melissa, took me to my exam room. Kirsten the PA, was fantastic with my 5 stitches that I needed. They were all professional and courteous.

This is a medical clinic. I was a medical assistant, but RN rooms me I'm very pleased. I scheduled…read morean appointment at 4 PM today. The staff behaved as if I was the first patient of the day. Very pleasant and knowledgeable. Dr Emily has had the pleasure of seeing me several times in the past year. Lol. I would prefer to see her every time I go in because she's great. It's a type of care you'd expect from your regular doctor. The type of care is genuine and small town feeling good compared to the cities I've lived in. Excellent care.

Very nice place. You sign in give them all your information and no long waits in the room. You are…read moreseen very quickly and excellent customer care. I highly recommend this clinic for anyone.

Horrible. Out meds. Heart failure. Depression medicine. Lori would not have doctor fill. Said it's…read morebeen little over year since last apt. I asked for small amount. But denied Told her vehicle down. She said take bus. But this short notice. Now I'm in contact with mal practice lawyer

I've been to the Benzonia clinic a few times and they've always been professional, polite and able…read moreto diagnose my issue and take care of me. I don't use them for complex issues, but they've been helpful when I couldn't get in to see my primary care physician.

Super fast wait, went in for a suspected sinus infection and the offered a covid test and a strep…read moreculture. Glad I said yes, because it turned out to be covid. The doctor ordered them before the MA was finished with My intake. Fast results, she called in paxlovid with no fuss, at my request, and my script was ready and waiting at Walgreens before I arrived at the store. Check in was speedy and welcoming friendly, as I'm already with a Munson Health provider for my doctor, so they knew all of my information without me having to try and remember while I'm sick. Medical Assistant was extra kind and helpful. The doctor was excellent and I received my online results of my tests before the doctor came in. Fast, dependable, and skilled. I will definitely be back when I need them. Their hours are extended, so easy to get care when you need it. Highly recommend this Urgent Care!! Kuddos to all the staff!

5 stars goes to my urologist and primary care doctor who are both amazing. One star is for the…read moreemergency room in Manistee, it is only recommended if you have absolutely no other option to go either to Traverse City or Ludington. I had a kidney stone that they said was 4mm and I would pass, turned out after 3 trips to the E.R. it was not 4 but closer to 7 and needed emergency surgery. Only because the urologist was professional and thorough did this come to light.

So helpful and exactly what I needed. Was out here visiting family and had an unexpected health…read moreissue come up. With all of my existing health conditions I was worried but they made the process very easy for me. Very simple and quick. Great service, awesome personable people. Thank you to everyone there who made this easy for me, sometimes it's just the little things! Highly recommend this place.

I wasn't feeling well and could not find anyone to see in my area while staying in West Branch. A…read morefriend suggested East Bay Medical Center. I got in the same day and saw nurse practitioner Suzanne Blanchard. She was a god send, providing the advice and medication that I needed. She was very professional, a good listener and clearly understood what the next step was. No appointments are necessary on Fridays.

I don't know how they have been able to stay in business without a formal action from the State or…read morea civil lawsuit against them. Discriminatory medical assistants and negligent practitioners. I have only had negative experiences here and the staff will actively argue with you and lie to cover their total lack of professionalism and their incompetence.

Judy at check in was the sweetest lady ever she was very kind and made the experience great!…read more she needs a pay raise!

We went as my wife was having back pain .Nurse practitioner who evaluated us was more used to sore…read morethroats and other simple medical issues .Was not much help, took an X-ray .Next day we went to the ER ,quite impressed ,big facility ,no wait time to be seen .We would have been better going there right away .We needed an mri but it was not available, so got a CT. It is apparent that Munson has expanded too far too fast and does not have enough equipment for the local needs.Wait time for an MRI even if semi urgent is at least 7-10 days.

Our first night on vacation and my aunt slams her thumb in the door and cuts her thumb on a rusty…read morenail in the doorjamb. She was overdue for a tetanus shot so she thought it best to go to an urgent care to get one. She doesn't do great with shots so I offered to run up there with her and off we went. It was just before close on a Sunday but they were very accommodating. There was a fairly long intake one must conduct over the phone (they recommend calling before coming in but we didn't know that) before they can take you back. They called her within minutes of finishing that and she met with a really awesome doc who checked her over and recommended a quick xray to make sure there wasn't a break since there was some soreness in the joint. A few minutes later she took a quick look at the x-ray and was fairly confident there wasn't a break. A very thoughtful nurse then administered the shot and took great care to make her comfortable (since she has a history of fainting), laying her down on the bed, giving her a cold compress, etc. No fainting and we were in and out in a little over a half hour! You hope you never need an urgent care on vacation but I'm glad we know this is a reliable spot should the need arise again.

This Quest location is terrible! Every time I'm there its a hot mess - 2 hours there - first hour…read morewas sitting there before anyone showed up to talk to anyone waiting - the man in front of me waited almost an hour before talking to anyone and another man showed up waiting again, with no one at the window and he left. When I did finally talk to an Quest associate they told me my appointment was not paid for and it took 50 minutes for them to figure out how to receive payment. CANNOT make this stuff up - stay clear from this location!

From the owner: The Quest Diagnostics difference. Bringing together quality, speed, and technology to power…read moreadvanced, affordable diagnostics for all. No trade-offs required.