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    Gray's Active Wear Printing

    3.3 (3 reviews)
    Closed 9:00 am - 5:00 pm, 6:00 PM - 7:00 PM

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    T-Custom

    T-Custom

    4.6
    (119 reviews)
    $

    We hired this company to produce custom uniforms for our gym, including multiple shirt styles,…read morecolors, sizes, embroidery, and detailed printing requirements. Before placing the order, I made it very clear to Moonty that this was a detail-oriented project. We provided organized artwork, visual examples, and a detailed spreadsheet outlining exactly what was needed. We even put two different sets of uniforms in two different bags-- Moonty assured us that everything could be handled and completed by a specific date. Unfortunately, the biggest issue was the complete lack of attention to detail. Despite having clear instructions, the final products did not match what we requested. Designs were incorrect, colors were wrong, and numerous details were overlooked. Out of 50 shirts, 19 had errors. We spent a significant amount of time organizing and communicating our order, only to receive products that did not reflect the instructions we provided. The project was also not completed by the promised deadline. We were given a specific completion date by Moonty, but the order was delayed. Throughout the process, we were told about other priorities such as Father's Day, graduations, and World Cup-related orders. While we understand that businesses get busy, customers should not be promised timelines that cannot be met. To make matters worse, we were originally quoted one price, but when my husband arrived to pick up the order, the price had increased! The same thing happened with hats we brought in for embroidery. We were told they would be ready by a certain date, only to be contacted at the last minute for information that had already been provided and then charged more than originally discussed. What was most frustrating was the lack of accountability. When we pointed out the mistakes, Moonty told us it was not his responsibility to review the spreadsheet we provided. That response was BAFFLING. We created the spreadsheet specifically to ensure accuracy and avoid mistakes. If detailed instructions are not being reviewed, then what is the purpose of providing them? We were patient, accommodating, and understanding throughout the process. Mistakes can happen. Delays can happen. But when an order is delivered late, nearly 40% of the shirts are wrong, the designs don't match the approved vision, prices change unexpectedly, and no meaningful effort is made to correct the issues, that's a serious PROBLEM! Moonty wasted our time and money. If you have a simple order, you may have a different experience. However, if your project requires accuracy, organization, attention to detail, and accountability, I would strongly recommend looking elsewhere.

    Customer service is awesome He help to the way what I want…read moreand how I wanted to have print on my shirt and plus his input

    Rapid Silk Screen Printing

    Rapid Silk Screen Printing

    4.7
    (67 reviews)
    $$

    Very nice people and do great work. The t-shirts I had printed turned out great with a quick…read moreturnaround.

    We ordered a specific style of shirts for our nonprofit's pre-sold event, trusting a local printer…read moreto get it right since I wasn't on-site to check the shipment. The printer later confirmed that I had ordered the correct style, but they printed women's sizes instead of unisex shirts, which our members had paid for. The tags didn't make this clear, so our volunteers began distributing them before the mistake was discovered. The printer's first "solution" was to claim the shirts were actually higher quality than what we ordered and offer either a 10% discount on a future order or 15 of the correct shirts -- far short of the number we originally ordered. They ignored the fact that our members had pre-paid for a specific style and left volunteers to manage the fallout. Had they accepted their mistake immediately, there is no reason they shouldn't have been able to reprint the shirts so we could have distributed them during our multi-day event. At one point, they suggested we return the misprinted shirts, not to fix the mistake, but so they could destroy them. They repeatedly framed the situation as a retail-style return/refund issue, implying our volunteers or members "took" the wrong shirts, even though this was entirely their fulfillment error. After multiple rounds of back-and-forth, they finally agreed to reprint the correct shirts. However, when we received the corrected batch, two shirts were misprinted, completely omitting the event logo on the back, and one had a hole in a seam. Because of the delays, we had to mail the corrected shirts to members well after the event at our own cost (over $350 as we had attendees from as far away as Germany), losing money on shirt sales and creating extra work for volunteers. At a certain point, it wasn't worth continuing negotiations, so we accepted the reprints at a loss. While the shirts themselves are fine, the fulfillment, communication, and proposed solutions caused unnecessary stress, extra work for volunteers, and financial loss. Anyone ordering for an organization or event should be prepared to follow up closely and push for a solution that actually meets their needs.

    T-Shirt Pros

    T-Shirt Pros

    4.2
    (5 reviews)

    We have used this company several times and had always received excellent service, so we was really…read moresurprised by the treatment we received on our last order. It turns out that they have replaced their "value" t-shirt (used to be a good quality, heavyweight tee) with a thin, poorly-sized, company branded shirt. The screen prints were as good as usual, but we were sorely disappointed with the cheap shirts (you can see almost see through them!). The worst part was the attitude we received when we called to voice our disappointment. We spoke with the owner, David, and calmly told him that we would have appreciated being told about the change in product considering we have always requested the value t-shirt when calling for our quote. We were appalled with his response which was to be rude, combative, and condescending. He kept yelling (yes, I do mean yelling) that "we should have checked." We fully admitted that we were wrong to assume it would be the same and that is why we weren't asking for any kind of compensation. However, the website claims that the new shirts have the same fit as the old - WRONG! It also claims the new shirt to be a heavier weight - WRONG AGAIN! We did expect him to acknowledge that the product was misrepresented and future customers should be informed. This is when he laughed at us and said "you expect me to check customer history?!" Actually, this is what has always been done for me in the past, so YES, that is whaI expected. Not a crappy attitude. Unless David sells the company to a decent human being, we'll never use them again and will make sure to steer people away at all costs.

    I love this business, they have qualified persons to perfect your order. I had embroidery done on…read moresome hand bags and they came out exactly right. Thank you Mayra and Sophia who helped pick what i need. Great location in Culver City with parking. I would recommend you give them a try for your next project and thank you I appreciate your excellent work.

    Gray's Active Wear Printing - screen_printing_tshirt_printing - Updated July 2026

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