Excellent service and communication with owner and staff. Highly recommend this long-standing…read morelocal business that provides quality repairs at reasonable prices.

Mercer's has always been a great repair shop in the past. When Ford didn't honor their extended…read morewarranty plan, Mercer's was there to the rescue on a engine rebuild. However, this time they didn't call before doing repair for an estimate and when we got called it was way more than expected and the problem wasn't fixed. Labor was more than at a dealership. Sad and will not return after picking the vehicle up with the same issue.

I've had a car repaired and painted. I had my wife's car windshields. Tenant, my windshield's…read moretended and my son's tenant does great work. Easy, pay not too bad on the pocketbook.

I've had to had my car worked on two separate times, which is why I've chosen pro collision both of…read morethose times. After having it worked on the second time, there was something that wasn't working as it should have been, and they still had it under warranty and were able to fix it for me in a timely manner. Great, professional people!

McCracken Mobile Auto Service saved my vacation. My window regulator went out in my van and he was…read moreable to come by and repair it without issue. Very professional service.

They did return my call and I provided them with all the information they needed. Unfortunately, I…read morenever heard back from them.

Jeff and the whole staff are wonderful people. Had my car in the shop after an accident (rear lift…read moregate) back in July. They always kept my informed on the progress and did an outstanding job in the end. A few months later I started having battery issues and reached out to see if maybe it had something to do with the wiring in the lift gate. I was stranded in my work parking lot. I called them with concerns, they didn't blow me off, they listened! And they came and got my car, did a full workover trying to find the problem. They diagnosed it with a bad battery and offered to fix it same day. (I had already bought a battery just in case) they offered to install it too! the brought my car back to my place of work and made sure i got off safely and charged me NOTHING. These guys are awesome and deserve a raise!! thank you Jasons Collision for all that you do!!!! ----Jessica

Having car trouble on Sunday when traveling is no fun! My situation was much more tolerable once…read moreTravis arrived with Jason's Collision/Towing. I had stopped for gas and then decided to go in the convenience store for a soda. When I came back out, the car wouldn't start as the automatic shift knob was stuck in neutral. Figured out how to remove the boot over the shift knob and push a yellow clip and unfreeze the shift knob into Park. Car still wouldn't start! Travis arrives in the tow truck and finds the issue is the shift cable was missing the bushing that holds it to the transmission. He said he had a mechanic that may be able to fix it if the part could be found. Unfortunately, no part was available and car was towed to VW Dealer in Marion, ill (55 miles). Monday morning, the dealer called saying they could only get the complete cable installation kit and it would cost $1977.00 installed. They also said the Part wouldn't arrive for 3 days. I called Travis and he sent me the number to a local mechanic. The mechanic had me picked up from my motel and we went to the dealer and towed the car to Johnson's Auto and Truck. The part was delivered and I was on the road back to Kansas City. I was saved by Travis with Jason's Collision and by Johnson's Auto and Truck repair. Turned out that I was Lucky, Lucky, Lucky! Thanks Travis and Johnson's Auto and Truck Center! You saved me $1800.00 and a 3 day hotel stay! Thanks just isn't enough! Gerald Moore

I've held off on posting this for a long time, but enough is enough. Our experience with this shop…read morehas been one of the worst we've ever had, and the amount of issues we've dealt with after their work is unbelievable. First, they broke our steering knuckle and never took responsibility for it. Then we discovered that the repair we paid for wasn't even done correctly -- they used the wrong bolts (mind you they found a random bolt and cut it off and used it instead), didn't complete the job properly, and said nothing. On top of that, they broke our axle and tried to hide it (picked our truck up pouring differential fluid that had just been changed the month prior) and they damaged our differential sleeve (resulting in us having to buy a new differential) because they kept having to pull the axle out due to mistakes they had already made. We specifically asked if any additional parts needed replacing and were told, "You basically have a new front end." That was simply not true. Critical parts, like sway bar links, should have been replaced during the work they performed. Instead, they left the sway bar links digging into the lower control arms -- the very same control arms they installed. Because they didn't recommend the correct replacement parts for our lift, we're now dealing with another blown axle, plus the already botched bolt work. Every issue we're facing traces back to this shop and no one else. And each time we've expressed concerns, we were met with a nonchalant attitude as if these problems were no big deal. I get it trucks that are older and higher mileage will have issues but you can't point fingers at others when they simply knew what they did was wrong and tried to hide it. If they would have been transparent and honest with me things would be different. I did address them over these issues and they again point fingers and tell us we have a lack of knowledge of mechanics but as we mentioned previously they must be the ones lacking knowledge since they didn't know to replace the sway bar links and left them digging into the lower control arms. We are not wealthy, and we don't have money to keep pouring into repairs caused entirely by negligence and dishonesty. We've spent thousands fixing the mistakes they made, and we have service records and receipts for every issue uncovered after their work. They do not care. They did not offer to help, say sorry, oops, nothing. only played blame game. It says a lot that I wouldn't even trust them to correct their own mistakes -- I'm convinced the truck would come back in worse shape. I've warned others to stay far away from this shop, and unfortunately, we're not the only ones who've had similar experiences. At this point, I don't believe they can make this right, and if necessary, we will be taking further steps. This shop has proven to be completely untrustworthy, and they will never touch our vehicle again. We assure you this review will be met with a defensive blaming response trying to make excuses. We have heard them we don't tolerate excuses you can't blame people for stuff you hid and only you touched. I'm sorry! Just be professional and honest that's all everybody wants.

They got my truck in the day I called, got everything done in a timely manner, the service was…read moreamazing and the pricing was great! I definitely recommend them!

I stopped in on a Wednesday and set up an appointment for dropping the car off at 8 am on Friday…read more They gave me a call at noon and said the car was ready! They found a malfunctioning coil and replaced it. It's been a couple of months since the repair and the car works great! Since my auto was working great, I decided to have them look at my pickup. Previously, I had the pickup worked on by a couple different shops and one repaired an electrical problem, later another shop worked on it, yet the truck ran poorly, lacked acceleration. Troy found a leak in a couple vacuum lines and replaced another component in my truck. The pickup now starts right up, no longer lags when it accelerates, runs smoothly, and the gas mileage has improved. I am very satisfied with the work done on both my vehicles at Troy's Auto.

Had appointment first things in the morning, dropped off at 7:30am. On my way home walking so an…read moreolder vehicle going in that direction. Later around noon called and said I was next up. Call around 1:30 and they told me it was on the rack. Walked back up to Troys at 3:15. My car was parked at the same spot I left it. Went in and asked if it was done and they said they never pulled it in, said they thought it was in the shop when I previously talked to them,which I believe was not true. The older vehicle I saw on the way there was in the shop but my car hadn't been touched. They just seemed to act as if they could care less. Piss poor costumer service will not be going there again. Service: General repairs & maintenance

If I could leave zero Stars I would. The absolute worst mechanic experience I've ever had. Took my…read morevan there three times for them to work on the air conditioning. Spent hundreds of dollars. They never did get it right. Different mechanics every time I went. I would recommend this place to absolutely no one. I talked to the owner and got nowhere.

We were traveling and our van started to overheat. Everything was closed until the morning. We went…read moreto Troy's because they opened first at 7:30. They were rude and said couldn't help us until next week. We then went to Supreme Automotive which opened at 8. They couldn't have been any nicer. They had us wait while the van cooled down and then did a pressure check. They were thorough and pleasant. They helped us diagnose the problem and we could continue our travels. These two places are night and day!!! LOCALS PLEASE SUPPORT SUPREME AUTOMOTIVE!!! Character matters and they are HONEST and KNOWLEDGEABLE!!! THANK YOU SO MUCH SUPREME AUTOMOTIVE!!!!!