I worked with Jennifer on two custom wedding bands, and it was the best experience ever. She took…read moretime to go through every detail with me and then she mocked up a virtual ring so I could see it before they actually produced it. We were able to use my grandmother's diamonds from one of her rings and create me a custom band and then she was also able to make me a new band to complete my stack and I'm in complete love with it

UPDATE to my previous review!!!…read more I took the same strand of pearls back for inspection after my diamond ring issue, and once again the pearl expert was shocked by the poor workmanship. The knots were uneven, spaced so loosely the pearls could spin, and in several places the silk had been broken and glued together instead of properly restrung. The silk was also fraying, including near the clasp. I never wore the pearls after picking them up. A reputable jewelry store restrung the pearls correctly for $81, after I had already paid over $200 to Mark for this unacceptable work. His prices are outrageously high for the quality provided. After losing trust entirely, I had four rings quoted for resizing elsewhere--the cost to resize all four was the same price Mark quoted to resize one. Do your research, compare prices, and do not be misled by this overpriced and substandard jewelry repair service. Please also see my ORIGINAL REVIEW.....

Dropped off a watch for a new battery. They were not able to replace teh battery as it was of a…read moresize they were not familiar with. No problem. When I picked up the watch it was in a store envelope. I put it in my bag and ran another errand, then I went home. When I removed the watch from the envelope, I saw that the LCD crystal face (behind the hands) was damaged and cracked. I immediately called the store to tell them my watch was damaged in their care, they replied with deflection and dismissal. "I've been doing this for 35 years." "All I did was remove the back and replace the back." I repeated that the face of the watch was damaged and it was not damaged when I left it with them. Again, they reply with "I didn't do anything." They offered no apology. They did not ask to see the watch. They did not ask what they could do. They only stated "I don't know what to tell you. I didn't do anything." Needless to say, I will not be returning.

Amazing knowledge and service!! The custom ring I bought for my fiancé was amazing. I will return…read moreas J Michael Fine Jewelry is the only one I trust with my precious items.

My go to jewelry store for over 12 years. I have always been greeted upon entry and treated with…read morerespect. Dee, the manager, is one of a kind. He goes out of his way to ensure a great shopping experience. If the store doesn't have what I want...he finds it! I consider myself fortunate to have this shop available.

Heard an add on the radio, that Ellis Jewelers buy silver. Having inherited some god aweful, ugly…read moresilver tea pots from a great Aunt, I figured I'd see what kind of scrap worth I could get for them. I called over to the store to inquire about the radio add, and was told, absolutely, they do buy silver, and it would be best to make an appointment to come in and meet with the manager to get an offer. We scheduled an appointment for Saturday, drove 25 minutes out to the store only to be told by the staff the manager had left to go to the Lexington store...very frustrating, not sure what we made an appointment for, if they couldn't be bothered to honor it, or call to let us know. Suppose I'll find someone else to get a quote from.

I brought my gold necklaces and a watch to them to repair. not only did they exceed expectations…read morebut they delivered more than promised. I would highly recommend their services and to stop by their shop. My wife had gone to their shop a year or so prior to get her vintage ring resized and they did a great job! Definitely need to check them out!

We needed to have our jewelry reworked and we were new in town. Ellington came highly recommended…read morefrom friends and they weren't wrong. Did a great job. Came back later and bought my wife Diamond earrings for Christmas. Stealth with the owner who was patient explaining to me what to look for. Ended up with a far nicer set than any of the other stores I went into for the sale money. And she loved them!!!!

I received a notice about this estate event and it prompted me to inform people about what happened…read moreto me at State St. Jewelers. In June 2023 the diamond fell out of my engagement ring. I took it into State Street Jewelers along with my other heirloom antique family ring. I was having trouble with the antique ring staying stones up because the their weight of the stones and the atrophy of my finger. They showed me various ways of correcting the problem with their best suggestion being the setting that opens like a claim shell with an instrument that opens the setting in half. I was told I needed one new diamond in the antique ring because one was chipped in addition to the new setting to keep the ring from rolling under to the palm of my hand. I also elected to upgrade my wedding band from a band with diamonds going 3/4 of the way around to a full eternity ring with larger diamonds. With the larger diamonds, it was too much to continue to wear all three rings on on one finger so I opted to have my engagement stone placed in an earring setting and bought an addition stone that was the closest stone to match. We pay a lot of money for the new setting, the replacement stone for one that I was told was damaged, a new eternity band with more diamonds, an additional diamond to match my engagement diamond and then to have both of those made into earrings. After all was done and delivered I was happy with the looks. The earring were fine and the eternity ring was fine, Unfortunately, after only wearing the antique ring for a short period of time the clam shell setting popped open for no reason. When it popped open my ring fell off. Fortunately it fell in the car and I was able to locate it. I took it in and they adjusted it. Then it happened again. I took it in again. All of these incidents happened in a short period of time after receiving the ring. I felt that the setting was defective but State Street insisted on doing minor adjustments and returning it to me. In October we moved from Greensboro to Maryland. After arriving the same problem continued to persist with the clam shell popping open with no cause or reason. I contacted State Street and let them no about the issue. I was told that I would have to return to Greensboro to have anything done to fix the ring because they would need to have my finger. I am not driving 7 hours to have them fix a ring that I was having problems with before we left. I continued to wear it a short time after arriving in Maryland until the frequently in which it opened on it's own made it too risky and I have not worn my ring for a year. I am very disappointed that with the amount of money we spent and the problems I had right after receiving the ring. Their only solution was for me to return personally to Greensboro. The setting was clearly defective and should have been replaced after the second time it popped open. All the money we paid to State Street jeweler and I am going to have to pay for a new band here in Maryland. A band that was clearly defective from the start. So think twice about doing business with State Street unless you are absolutely sure you will never be leaving Greensboro. I got a defective band and now the cost of replacing that is going to be on me. To say I am disappointed and unhappy is putting it mildly.

Came in to have a watch I bought online resized. I came in about 25 minutes prior to them closing…read moreand the gentleman working there happily helped me. He was able to get it resized for me, free of charge. the staff there was extremely friendly to myself and my family, and I will definitely be back for all future jewelry needs. Highly recommend

If you're looking for a jeweler that truly puts the customer first, Lane Jewelers in Burlington,…read moreNC, is the place to go. Bob (the owner) and his team there are absolutely exceptional--providing a level of customer service that is second to none. From the moment you walk through the door, they become your friend. Before long, they will know you by name and make you feel like family. There's no pressure to overspend, no gimmicks--just fair, reasonable pricing and an honest approach that puts the customer before profit (they understand how to treat a customer and make them a long time friend, not just a here today-home tomorrow sorta thing). That's a rarity these days. Businesses like Lane Jewelers, with over 20 years of dedication to their craft and community, are few and far between. Their commitment to quality, fairness, and genuine hospitality makes them stand out in a somewhat (soon to new more) crowded market. I wouldn't take my business anywhere else, that's for sure. The hunt for the best deal/highest quality product, at every opportunity. If you want expert service, fair prices, and a team that actually cares, Lane Jewelers is the only place to go!! Highly recommend!

I have been going to Lane Jewelers for over 10 years and highly recommend their products and…read morejewelry repair services. I see the "Ladies of Lane" about twice yearly for watch battery replacements. Bob Almond would be proud of the legacy he has left behind! Join me in continuing to support this now female-owned business.

My wife and visited Cass on March 18, 2026. I had been looking for a mens cross necklace. The lady…read morewas very accommodating while we looked. The cross was very thin and light weight. They had to order the necklace in, so we waited a couple of weeks to arrive. The cross and necklace are very good looking. She told me the total price and my jaw dropped. My said, Oh go ahead you hardly spend on yourself. So, we purchased the necklace. I have been totally disappointed in my purchase, almost from day one. I finally got around to getting the receipt out and boy was I bamboosled. For a 26 stainless steel chain I paid $495 for the chain. I go to any jewelry store and pay $100 - $200 for the same necklace. You know what they say, a sucker is born every minute in the US.

I just had my wedding and engagement ring resized by Cass Jewelers. I wasn't sure what my size was…read morewhen I came in. The employee was helpful in helping me find my correct size. In 2 days my rings were ready. They were resized perfectly and made to look brand new. I am very happy with my experience and will use their services again!

Gregory is a thief. He switched the diamond in my wife's ring and replaced it with a defective gem…read moreworth far less. I got suspicious and took the ring to Schiffman's Jewelers who evaluated the stone and actually showed me the defect. I ask my wife for the certification documents to sue Gregory, but fortunately for him my wife misplaced the documents, and now has settled for a cheap diamond ring. I also took a Croton watch for a new battery, when I later inspected the watch I noticed an indentation which was not there previously on the gold bezel. I am a watch collector and I take care of my pieces. All I ever heard from Gregory was why don't I buy from him, now YOU know why.

This handy shop is an excellent choice for having a watch battery changed, a watch bracelet…read moreadjusted or shortened, or purchasing a new watch band. Most services are done while you wait, and to keep you amused, there is an interesting display of annotated historical photographs that tell the story of downtown Greensboro from the mid-19th century through the present day. The business itself is housed in a row of stores dating from the turn of the last century. Prices are reasonable, as well (only $4 to adjust and shorten a metal watch bracelet). (I don't know if the business services watches with mechanical movements, however.) In addition to batteries and repairs, Gregory's sells a huge selection of watch bands at all price points, and a (more limited) number of new and vintage watches and pieces of jewelry (rings, bracelets, necklaces, etc). I recommend this quaint little store!