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    GRC Southern Pools

    5.0 (1 review)
    Open 12:00 am - 12:00 AM (Next day)

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    1 year ago

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    Tropical Pools FL - Pavers wrong.. still no pool, no communicatuon.

    Tropical Pools FL

    (33 reviews)

    Tropical Pools is building a pool for a new construction next to our home. On 12 June 2025, someone…read morefrom Elite Gunite, a sub for Tropical Pools, stopped by my house and requested to be able to use our water to apply the Gunite to the pool if we were paid $100. My first instinct was to decline, but I thought I might be helping out my new neighbors, so I said yes. I told him we are on a well and a reverse osmosis system. He responded they would be using water directly from the well and not the house system. On 13 June 2025, the crew started working and I noticed they were hooked up to the RO system. I told them to disconnect it go straight to the well. They called someone from Elite Gunite and were told to change the hose lines, which they did. About 15-30 minutes later I looked out side and saw that their hose was damaged and water was spraying into the canal behind my house. I went over and showed them the large amount of water coming out of the hose. They changed hoses and continued to work on the pool. I have pictures and videos. Later they came to me and told me there was no water coming out of my well. I told them to unhook it and call their boss. They did, and he told them he would be here in 20 minutes. I told them to stop the job and wait for their boss. He never arrived and they snuck over and reconnected the hose to my irrigation system and finished the job, against my instructions. I called Tropical Pools and left a voicemail. I had no contact information for Elite Gunite and figured since they were the sub, I should talk to TP. No response. I later went to TP's website and sent a message to them. I got a call from Tony. He asked me what happened. As I explained it, he told me to shut up and let him talk. I told him, "I don't work for you and I'll stop when the information is complete." Eventually, we set up an appointment for the companies to come look at the well system on 17 June 2025. At that time David Abraham (EG) and Alex Tiseo (TP) came and determined that the system needed a new valve, which they came and replaced the next day. Still no water. The house system was getting water, but not this particular valve. By the way, when I told David and Alex that whoever called me back needed and attitude adjustment. They asked who I talked to and I told them about the conversation and they IMMEDIATELY said, "Tony." I arranged for my water company to come examine it on 20 June 2025. Luckily, there was no significant damage and all that was needed was the service call. We had already agreed that TP would pay for that service ($125). When it was over I informed both David and Alex that nothing serious had happened and that I would send them the bill. I texted the invoice to David and he asked that I send it to Alex, for payment. He took care of it. Thanks. However, after that I got a very nasty note from Alex accusing me of false information, which was not true and that "before I open my mouth" I should get my facts straight. He accused me of saying they would charge the new owners for a water truck. I actually said, that they should have used a water truck and by paying me $100 they would save the home owners $200-400. I also told them that once I really thought about, I doubted that money would ever make it to the new owners. They informed me they were not going to charge the home owners for water at the 17 June meeting. I took them for their word. I did let the new owners know about the situation. They should know who they are dealing with. I also informed the contractors about how their subs were handling things. The contractor, Porter Contracting, apologized and were not happy with the situation. I never got a thank you for helping them out or an apology for causing problems with the well. So, I will give them a hardy "you're welcome" and thank them for paying the bill (that they actually caused). No good deed goes unpunished. They have a terrible attitude (at least TP does) and the fish stinks from the head down....Tony, to Alex, to the workers on site. I would be leery of both Tropical Pools and Elite Gunite and avoid them. Sorry this is so long.

    Stay away from Tropical Pools. We used this company for after storm cleaning…read more Our drain cover in the pool was never secured after the cleaning. Tropical Pools are not willing to do anything about it. They just don't care. We have to hire another company to secure the drain.

    GRC Southern Pools - poolservice - Updated June 2026

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