I HATE GIVING NEGATIVE REVIEWS, specially when I have tried in soooooo many ways to get their help,…read moreto get things done and to fix my car. It's been a month since I bought my car from them, a week after buying it the car turned on the engine light, throttle and some other lights in the dashboard... it took me three weeks to get them to answer and I decided to bring the car back, they had the car for 4/5 days and according to them and the paperwork I requested that was never sent to me, the car was in perfect condition and they did the maintenance and oil change that was not done before I bought the car... guess what!!! 1 day after bringing the car back home, all lights are on again, it's been the worst month in my life, trying to get in touch with them or trying to get any help. I closed my deal with Evan, but then Chris stated he's the one who runs this place and I should communicate with him to get things done, NO COMMUNICATION HAPPENS WHATSOEVER!!! I have called mostly EVERY DAY for the past month and all I get is "I'll have him call you" but no one cares to reach back... DO NOT MAKE BUSINESS WITH THESE PEOPLE, THEY ARE NOT RELIABLE AND ONCE YOU SIGN OFF YOUR "deal" FORGET IT, you're on your own. It breaks my heart that I bought my first car from them, it was my dreamed car (Alfa Romeo Stelvio) and I finally had the credit and state to get it but If I could take it back, I WOULD DEFINITELY DO SO!!!! My experience has been ATROCIOUS, HORRENDUS, DREADFUL and soooo time consuming!!!!! The worst place ever, READ the reviews and believe the words of the clients,costumers, consumers... I didn't even pause to read the reviews because I thought it was going to be great but nope, another person with a bad experience HERE!!! DO NOT COME!!!

I had to write this review because this place is egregious when it comes to taking advantage…read more They'll try to hook you with online pricing being 5-10k less than the actual selling price then they'll bump your rate even though you have decent credit. To make matters worse when i came in they even told me that I wouldn't get approved by the bank without having a 10k warranty which is very Illegal. Wouldn't even send my worst enemy out here

Can't thank Justin, Dan and the rest of the team enough! They went above and beyond to make me and…read moremy family happy with our new car purchase. From moving the car from another dealership, to delivering the car to my job! Shopping for a car can be such a stressful experience but these guys did all they could to make it as smooth as possible. Service team also deserves a shoutout for being transparent and friendly throughout my first visit to have a tire sensor replaced.

I was humiliated by Vinny, the Customer Service Manager and his helper Miami, gentleman that checks…read morevehicles in the shop. a few days ago , I had a 930am appointment for a car inspection. I sat in their waiting room for 1hr and 20 mins before I got up and still notice my car was still in the parking lot. I went to Managers office to let Vinny know. He just said something like "the machine is down"... we are fixing it... rebooting it... I still waited another 20 mins then I got up and again went to his office to complaint. As I was talking to Vinny , this guy Miami comes to tell me to shut up.... like he owns the business or as if he had answers for my problem. No one invited you to this conversation! Vinny has no caliber to be a Manager, He was not aware that the machine was down. He never got up from his chair or invited me into his office to discuss the issue. He shout everything from his comfortable chair. Someone could've come to me as soon as I walked in that morning and said the machine was down and offer solutions. No one did. I found out the hard way after 1hr and 20 mins. I asked for my car key and took my business somewhere else. It's very unfortunate... such poor customer service.... Even the guy that checks in cars Miami came to make a scene and scream at me, been so disrespectful... and this is all in front of Vinny, the Customer Service Manager !!!! We've been buying KIA's since 1999... and this is by far the worst experience. Hope the owners take notice and most importantly all potential customers out there... If they knew the machine was down prior to 930am , they could've call me and reschedule, but no, they had me there seating down for 1hr and 20 mins before I got up. Shame! shame on Vinny and his poor management skills...

Positive and efficient experience with this dealership. I negotiated a 2026 GLC300 for my in-laws…read moreand dealt with Amanda V. Got a competitive offer on a Tuesday, negotiated a fair final sale price, placed a deposit, and the car was delivered two days later on Thursday. One of the smoothest and most transparent car purchases I've experienced. Highly recommend Amanda and Mercedes-Benz of Massapequa. Great overall car buying experience.

I bought my sons car online from Mercedes-Benz of Massapequa, Archie my salesman was fantastic…read moregiving this was my first time buying a car without at least touching it. But anyway he was great and walked us through the whole process. I got the car delivered to my house, My son couldnt wait to drive it, got in it and felt like the alignment was off so I brought it to my mechanic, who said yes alignment was off and brakes were a little low and the rotors were grooved. So I immeditaley called Archie (who was off that day but still ansewered) and he advised me to speak to the manager which I did. I called Leo the service manager and a little back and forth he explained to me that the state level on the brakes were met which was ok by me, I was more concerned about the rotors and the alignment. I got an estimate from my mechanic of 1000 dollars and Leo generously told me he would split it with me. I really didnt think he was gonna do that. I would no doubt go back there and buy another car, And the fact that we never even met each other in person. This could of been a very differnt rating But Leo stuck to his word and came through with half the cost. Thank you Archie and Leo for a great experience. Jerry CT

Well since my wife and I have been at South Shore Nissan we've been very happy with them and now…read morethey have changed ownership well it's still been a good experience with them and hopefully when we go to see about our leased vehicles to get new ones we hope we will get the same great treatment as before the new owners took over but thus far having our vehicles getting their normal services through the service department it's been good no problems everything went smoothly and even when we Nissan had recalls and our vehicles were in that we've been taken care of and the process was good ... Thanks to everyone that assists us always .... Respectfully Roley Khan and Janeen S Khan...

What a wonderful experience... friendly knowledgeable staff. Made us feel like family!!…read moreGreat selection of cars.

After having to wait for an opportune time to leave my Jetta here for service, I'm HIGHLY…read moredisappointed and would NOT recommend this service center to anyone. For weeks, they claimed they were 'backed up' and it would take a couple of days to even get to my car. All my car needed was to simply replace a loose cover part underneath it. In September, I went away for vacation for over a week - I confirmed multiple times with the service center that I could leave my car here and pick it up on Saturday (I returned on a Friday evening), and they would provide the receipt and keys to Audi. During the week of vacation, I was never called, never notified of the car being serviced, which I figured might be due to the fact I was in another country. The Saturday after I returned, I called Audi, and go figure they NEVER received the keys or any information regarding my car from Volkswagen service, so I had to rideshare the entire weekend and that Monday morning. On Monday morning, I arrived to the service center before work - they had NO information on work done on my car, no bill of labor, materials, etc. in which the lady at the counter said 'they probably just patched it up and reattached the part'. Does this sound like a disorganized mess yet? I checked underneath my car, and they did NO work on it for the entirety of OVER A WEEK. This service center is an absolute disorganized mess, they could care less about actually servicing your vehicle, and this was quite literally the simplest fix that needed to be made to my car which they couldn't even perform. There's no communication to the customer, and seemingly within their own office/departments. What a joke. I'm complaining to Volkswagen and beyond pissed I wasted my time with this service center. If you're coming here for proximity or convenience, just go somewhere else because you'll actually get the help you need for your car. Would give 0/5 if I could

I was parked at Ronkonkoma train station for a few days and returned to find all 4 of my tires and…read morewheels stolen off my old 2001 Porsche. I got the car towed to Legend. They have been so supportive through the process. They found me a great towing company and worked with my adjuster to deal with the issue. Jonathan kept me informed throughout and was reassuring. Although negotiations with insurance did not work out as we hoped, I would definitely use Legend in the future.

I bought my new to me 2016 Volvo S60 Premiere T5 from Richie. I was having a hard time finding a…read moreDealership that had a vehicle with Miles in the under 80,000 range and a car that was 10 years or more along with in my price range... But I kept refreshing on car gurus and found this vehicle. I had gone to multiple dealerships where They had a price listed but then when I was the price, it was $3000 more somehow... Not here, Riccie was fair and allowed me anytime because I was the first one so when he knew that I was interested he held the Vehicle for me. The vehicle is in Massapequa New York so I needed a little bit of time since I live in Bergen County, New Jersey, which is about an hour and a half away with traffic. It was about two hours. He was very communicative about the whole process and how to get everything set up beforehand in case I decided to take the vehicle so that way it will be a quick transaction and I was not obligated to take the vehicle if I decided against it. I had a wonderful experience. The car was detailed beautifully. He was 100% true to price. The price he had listed was the price I went home at and since I'm out of state I will go to the DMV myself which is fine. He helped me get my enterprise vehicle to enterprise and then sent a car to pick me up. Overall, I was really pleasantly surprised that I absolutely loved the car to drive down get in the car during the test I'd be allowed to have that time with the car to feel how I felt and I opened every window and everyone doors and everything used each car was awesome When my car was totaled, I was so afraid that I was not at the front a car that was as nice since I had just spent 15,000 on it last year and insurance never gives you the same amount but I found a car that I honestly think is nicer and although it had a little bit more miles like by 10,000 maybe this brand will last longer than the car I had and I couldn't be happier. Thanks Richie !

I found my Dream Car at South Shore auto brokers and sales!! Thanks to Richie and his team for a…read moresmooth transaction from start to finish. No nonsense, no BS, no fees!! What more could you ask for? Thanks Richie!!

I was thinking to myself. Why do I drive 20 miles every 3 months to go here when I'm not even 100%…read moresure they do what I am really paying them for? For example, the garage is hidden from the customers all the way to the back and no one really knows if they are performing schedule maintenance to your vehicle as they should, unless something is wrong with your car where they have no choice but to fix it. Or, if they are honestly showing you what is really wrong with your vehicle. They could tell you anything, who's knows if they are telling the truth or not? What made me skeptical about this was. I visited a place in my neighborhood for an oil change only because I forgot to make an appointment at Lexus and they were refusing to allow me to come in last minute, which is understood, even if its for something as small as an oil change and left me no choice but to go somewhere else. Talk about having a sound business head. In any-case, the move turned out to my work in my benefit and boy, did it...... Not only was it cheaper, and,,,, with the same oil (synthetic, mobile-1 from the can not the recycle one) after the mechanic took off my old oil filter the first question was, when last did I change the oil? Mind you, I change my oil every 3 months (as stated above) whether I use the car often or not I change it frequently as its the blood of your engine and all measures must be taken to make sure your car is lubed right. If I hadn't seen the filter and the old oil myself, I would have felt it was a hustle. To my amazement, it was in really bad shape. The filter and oil were the color of my tires, I regretted that I did not take some photos to post them. I ended up having had to flush my engine and now the car works like it had just came out of the show room. When I check the dip stick, you can't even see if there's oil, that's how clear it is. The mechanic even top off the rest of my fluids, like windscreen washer, break and power steering fluids (which ever was low, btw) and I got my free car wash and a gas treatment on top of that. He blew out my air filter and advised me it that I will need replace it on my next visit and what made it nice, I was allowed to be close to my car (within safety limits) to see them preform all what was paid for and more. Guys, just be-careful going to places where you cannot see them work on your vehicle. You are taking a big chance. Guys, I am now saying Lexus does not perform the job, but having your car worked on behind close doors there are not guarantees they are doing what you are actually paying them for. For example, my low tire censor keeps coming on and I paid Lexus to have them fix it and remove the light from the dash. Mr Eric Cabral made sure and charged me $60 bucks to have this done every-time I visit them. He said the tire stem censor was bad and despite the part only being $10 bucks, labor cost me $50 and a week later the light came back on !!!!!!!!!!! What's funny is, when I visited the new place (as stated above) to change my oil, I told the mechanic guy to check all the tire pressure and reset the lights on the dash for me. Guess what, after he inflated air in the tire that needed it, the light automatically came off. And if you don't believe me, try it yourself. Another thing, I had to change my battery in my remote, and the battery cost $5 bucks and the labour was $50. If I was told it would have been so much, I would have done it myself. I just shook my head. This is to show you that the dealers are a total rip-off and are here to make money on you and really do not have you in their best interest. They want to make sure they keep you coming back until they could con you into purchasing a new car. Don't be fooled by the free coffee and half way car wash. Explore your options. And asked them why your extended warrantee does not cover your maintenance or even part. Why pay $3,000 dollars for extended warrantees to change a part that may cost $80 bucks, not to mention, if your car is relatively new, you are guaranteed 3-years without anything going wrong, hence the reason their warrantee is only valid for 3-years at a time. Asked them, if you do not use your extended warrantee you paid for if your could get back a least $50% and see what they would say. I can assure you one thing from this learning experience. It would be a miracle if I do any service where I cannot see work actually being done to my vehicle. Even if it's through a glass window, I wouldn't mind. I believe in great service.

I am really surprised by the reviews on Yelp in regards to Lexus of Massapequa Service Department…read more I have been coming to this service center for over 3 years and I couldn't be happier. I am on my second lease with Lexus of Massapequa and I have nothing but nice and great things to say about everyone at this location and down at the dealership. Dan Dailey the Service Manager is a great guy, very friendly and professional. Anytime I needed to contact him he was available. If I had to leave a message he got back to me ASAP. When I come down here I strictly deal with Everett, that is my personal choice. Everett is the man! He is kind, funny, and when I have any questions or concerns he does his best to answer them and help assist me. Even the ladies that answer the phones are kind, Ralph in parts is great too. I couldn't imagine dealing with any other service center.