Sold me a Subaru and 5 months later it has a cracked cylinder also never disclosed that the car…read morehad been in an accident...won't return my calls...getting a lawyer and reporting to Better Business Bureau

Seriously the best car-buying experience I've ever had! Sam was kind and quick to respond to any…read morequestions. There were no pushy sales tactics, and we were able to look around leisurely without anyone hovering. The prices were great, and the inventory was high quality. The sales transaction was incredibly easy, and Sam made sure everything was perfect before we took the car home. It's been six months, and the car is running great! I live in Pennsylvania and fully plan to come back here to get a car for my teen. I've always hated car shopping because of the games salespeople play, but this experience was so different. I don't mind driving far to find my next car here. Highly recommend!

I HATE GIVING NEGATIVE REVIEWS, specially when I have tried in soooooo many ways to get their help,…read moreto get things done and to fix my car. It's been a month since I bought my car from them, a week after buying it the car turned on the engine light, throttle and some other lights in the dashboard... it took me three weeks to get them to answer and I decided to bring the car back, they had the car for 4/5 days and according to them and the paperwork I requested that was never sent to me, the car was in perfect condition and they did the maintenance and oil change that was not done before I bought the car... guess what!!! 1 day after bringing the car back home, all lights are on again, it's been the worst month in my life, trying to get in touch with them or trying to get any help. I closed my deal with Evan, but then Chris stated he's the one who runs this place and I should communicate with him to get things done, NO COMMUNICATION HAPPENS WHATSOEVER!!! I have called mostly EVERY DAY for the past month and all I get is "I'll have him call you" but no one cares to reach back... DO NOT MAKE BUSINESS WITH THESE PEOPLE, THEY ARE NOT RELIABLE AND ONCE YOU SIGN OFF YOUR "deal" FORGET IT, you're on your own. It breaks my heart that I bought my first car from them, it was my dreamed car (Alfa Romeo Stelvio) and I finally had the credit and state to get it but If I could take it back, I WOULD DEFINITELY DO SO!!!! My experience has been ATROCIOUS, HORRENDUS, DREADFUL and soooo time consuming!!!!! The worst place ever, READ the reviews and believe the words of the clients,costumers, consumers... I didn't even pause to read the reviews because I thought it was going to be great but nope, another person with a bad experience HERE!!! DO NOT COME!!!

I had to write this review because this place is egregious when it comes to taking advantage…read more They'll try to hook you with online pricing being 5-10k less than the actual selling price then they'll bump your rate even though you have decent credit. To make matters worse when i came in they even told me that I wouldn't get approved by the bank without having a 10k warranty which is very Illegal. Wouldn't even send my worst enemy out here

I did not purchase my car from here, i purchased it from Autoworld and had one of the worst…read moreexperiences ive ever had at an establishment from the sale, the pick up, and service. So bad.... I recently moved to the area and this is now my local Kia dealership. The previous dealership did work on my brand new car because ive had nothing but issues with it and did not secure the door panel correctly when completing the job. I guess now with it getting warmer the plastic/rubber expanded and it was getting stuck and i was physically getting stuck in my car 8 months pregnant having to climb out another door. I brought here and they treated me incredibly. I was really nervous due to my previous experience but they really went as above and beyond as possible. Technically they didnt even have to fix the issue as it was done by the previous dealership but they did with no problems and no cost to me. I'm so impressed and so happy that I have a reliable team to work with when it comes to service. They are all so personable and nice, the names i specifically remember were Ryan and Michael but honestly the whole team was incredible. Highly Recommend!

I was humiliated by Vinny, the Customer Service Manager and his helper Miami, gentleman that checks…read morevehicles in the shop. a few days ago , I had a 930am appointment for a car inspection. I sat in their waiting room for 1hr and 20 mins before I got up and still notice my car was still in the parking lot. I went to Managers office to let Vinny know. He just said something like "the machine is down"... we are fixing it... rebooting it... I still waited another 20 mins then I got up and again went to his office to complaint. As I was talking to Vinny , this guy Miami comes to tell me to shut up.... like he owns the business or as if he had answers for my problem. No one invited you to this conversation! Vinny has no caliber to be a Manager, He was not aware that the machine was down. He never got up from his chair or invited me into his office to discuss the issue. He shout everything from his comfortable chair. Someone could've come to me as soon as I walked in that morning and said the machine was down and offer solutions. No one did. I found out the hard way after 1hr and 20 mins. I asked for my car key and took my business somewhere else. It's very unfortunate... such poor customer service.... Even the guy that checks in cars Miami came to make a scene and scream at me, been so disrespectful... and this is all in front of Vinny, the Customer Service Manager !!!! We've been buying KIA's since 1999... and this is by far the worst experience. Hope the owners take notice and most importantly all potential customers out there... If they knew the machine was down prior to 930am , they could've call me and reschedule, but no, they had me there seating down for 1hr and 20 mins before I got up. Shame! shame on Vinny and his poor management skills...

I've had a couple of interactions with this dealership in the past 6 weeks, and am quite…read moreunimpressed. In late February 2026 I had an oil change and they came back to me with recommendations that would have cost me nearly $2,400. Even though I had just purchased my Mercedes as part of their Certified Pre-Ownef program. It took nearly 2 hours for what was a simple oil change. Part of that cost was for 2 new front tires, which I agreed to. That was on 3/3/26. I have my front driver's side tire losing air consistently and texted 2 different people regarding any recourse that I may have, being that it has only been 5 weeks ago since the tires were installed. Not a peep from anyone at this dealership. I really have no use for businesses that are reactive rather than proactive when it comes to customer satisfaction. Before retiring last May, I worked in sales and customer service for approximately 30 years. I would never consider leaving a customer hanging. At the very least, I would acknowledge their concerns if I didn't have an immediate answer to their concerns. I purchased a new tire myself and will have my local mechanic install it when it arrives today. I will never return to Mercedes Benz of Massapequa.

This dealership and service department are pretty good , great customer service . As always stay on…read moretop and question any recommended repairs , just saying.

Thank you so much to Dorothy Schreiber, Anthony Ayala and the team at South Shore Nissan for a…read morewonderful experience. The team was attentive and professional in helping me with my new Murano. I definitely recommend coming to South Shore Nissan!!

Well since my wife and I have been at South Shore Nissan we've been very happy with them and now…read morethey have changed ownership well it's still been a good experience with them and hopefully when we go to see about our leased vehicles to get new ones we hope we will get the same great treatment as before the new owners took over but thus far having our vehicles getting their normal services through the service department it's been good no problems everything went smoothly and even when we Nissan had recalls and our vehicles were in that we've been taken care of and the process was good ... Thanks to everyone that assists us always .... Respectfully Roley Khan and Janeen S Khan...

I can't recommend Legend VW and Eric enough! I've recently had to shop for a new vehicle. I had no…read moreidea I was going to go with volkswagen. I took two days off of work shop around and went to just about every dealership imaginable. From open until after closing time, one after another without any breaks. I never really understood the car salesman stereotype until that day. There are some truly terrible people out there. I downright felt threatened at one specific dealership in Huntington. A different dealership muscled me into leaving a deposit. They're not all bad eggs, some of them were decent people. But Eric... Eric stands in a league of his own. From the moment I walked in, he greeted me with the warmth and courtesy that I would only expect from family. Not once did I feel rushed or pressured. He is so knowledgeable and patient. He took the time to show me every car and every option. There was nothing that he didn't explain to me. When it came time to look at cars, he made sure I had ample time with every car I contemplated in every trim. Educating me on the differences and offerings of the VW brand. There was nothing he wouldn't take the time to show me or explain to me. When it came time to talk about numbers, he was as honest as honest can be. He walked me through all of the numbers. Not just the superficial monthly payments. But everything. From down payments. To interest rates. Gas consumption. Registration fees. There wasn't a penny unaccounted for. It is for these reasons that I will never choose another person to do business with when it comes to cars. And if one day Eric leaves Volkswagen for another brand, you can bet I will follow. After the nightmarish exhaustion so many dealerships put me through, it's good to know people like Eric are still out there. Thank you.

I don't know how this dealership exists. My husband and I went here as I was interested in the VW…read moreAtlas. Parking is super limited in the lot and it's right off Merrick Road. When we entered the dealership, there were 2 salespeople working and no one even greeted us. It was so weird. We stood there for a while as the dealership and service are in the same place. When finally we asked the service person if we can talk to someone about the atlas, one of the salesperson stood up and asked us to wait. We did our research before and asked if we could test drive the car. He allowed that and came with us. He told us they didn't have the car we wanted in stock and if something came along he'd call us. Never got a call and never heard from them again. Ended up leasing at another dealership. Definitely would recommend exploring elsewhere!! I definitely will not be getting my car serviced here.

I bought my new to me 2016 Volvo S60 Premiere T5 from Richie. I was having a hard time finding a…read moreDealership that had a vehicle with Miles in the under 80,000 range and a car that was 10 years or more along with in my price range... But I kept refreshing on car gurus and found this vehicle. I had gone to multiple dealerships where They had a price listed but then when I was the price, it was $3000 more somehow... Not here, Riccie was fair and allowed me anytime because I was the first one so when he knew that I was interested he held the Vehicle for me. The vehicle is in Massapequa New York so I needed a little bit of time since I live in Bergen County, New Jersey, which is about an hour and a half away with traffic. It was about two hours. He was very communicative about the whole process and how to get everything set up beforehand in case I decided to take the vehicle so that way it will be a quick transaction and I was not obligated to take the vehicle if I decided against it. I had a wonderful experience. The car was detailed beautifully. He was 100% true to price. The price he had listed was the price I went home at and since I'm out of state I will go to the DMV myself which is fine. He helped me get my enterprise vehicle to enterprise and then sent a car to pick me up. Overall, I was really pleasantly surprised that I absolutely loved the car to drive down get in the car during the test I'd be allowed to have that time with the car to feel how I felt and I opened every window and everyone doors and everything used each car was awesome When my car was totaled, I was so afraid that I was not at the front a car that was as nice since I had just spent 15,000 on it last year and insurance never gives you the same amount but I found a car that I honestly think is nicer and although it had a little bit more miles like by 10,000 maybe this brand will last longer than the car I had and I couldn't be happier. Thanks Richie !

Very happy with my most recent purchase - this is my 4th car bought from Richie over the past 15…read moreyears! Always delivers a fully serviced and very clean car as promised. Highly recommend!

I was thinking to myself. Why do I drive 20 miles every 3 months to go here when I'm not even 100%…read moresure they do what I am really paying them for? For example, the garage is hidden from the customers all the way to the back and no one really knows if they are performing schedule maintenance to your vehicle as they should, unless something is wrong with your car where they have no choice but to fix it. Or, if they are honestly showing you what is really wrong with your vehicle. They could tell you anything, who's knows if they are telling the truth or not? What made me skeptical about this was. I visited a place in my neighborhood for an oil change only because I forgot to make an appointment at Lexus and they were refusing to allow me to come in last minute, which is understood, even if its for something as small as an oil change and left me no choice but to go somewhere else. Talk about having a sound business head. In any-case, the move turned out to my work in my benefit and boy, did it...... Not only was it cheaper, and,,,, with the same oil (synthetic, mobile-1 from the can not the recycle one) after the mechanic took off my old oil filter the first question was, when last did I change the oil? Mind you, I change my oil every 3 months (as stated above) whether I use the car often or not I change it frequently as its the blood of your engine and all measures must be taken to make sure your car is lubed right. If I hadn't seen the filter and the old oil myself, I would have felt it was a hustle. To my amazement, it was in really bad shape. The filter and oil were the color of my tires, I regretted that I did not take some photos to post them. I ended up having had to flush my engine and now the car works like it had just came out of the show room. When I check the dip stick, you can't even see if there's oil, that's how clear it is. The mechanic even top off the rest of my fluids, like windscreen washer, break and power steering fluids (which ever was low, btw) and I got my free car wash and a gas treatment on top of that. He blew out my air filter and advised me it that I will need replace it on my next visit and what made it nice, I was allowed to be close to my car (within safety limits) to see them preform all what was paid for and more. Guys, just be-careful going to places where you cannot see them work on your vehicle. You are taking a big chance. Guys, I am now saying Lexus does not perform the job, but having your car worked on behind close doors there are not guarantees they are doing what you are actually paying them for. For example, my low tire censor keeps coming on and I paid Lexus to have them fix it and remove the light from the dash. Mr Eric Cabral made sure and charged me $60 bucks to have this done every-time I visit them. He said the tire stem censor was bad and despite the part only being $10 bucks, labor cost me $50 and a week later the light came back on !!!!!!!!!!! What's funny is, when I visited the new place (as stated above) to change my oil, I told the mechanic guy to check all the tire pressure and reset the lights on the dash for me. Guess what, after he inflated air in the tire that needed it, the light automatically came off. And if you don't believe me, try it yourself. Another thing, I had to change my battery in my remote, and the battery cost $5 bucks and the labour was $50. If I was told it would have been so much, I would have done it myself. I just shook my head. This is to show you that the dealers are a total rip-off and are here to make money on you and really do not have you in their best interest. They want to make sure they keep you coming back until they could con you into purchasing a new car. Don't be fooled by the free coffee and half way car wash. Explore your options. And asked them why your extended warrantee does not cover your maintenance or even part. Why pay $3,000 dollars for extended warrantees to change a part that may cost $80 bucks, not to mention, if your car is relatively new, you are guaranteed 3-years without anything going wrong, hence the reason their warrantee is only valid for 3-years at a time. Asked them, if you do not use your extended warrantee you paid for if your could get back a least $50% and see what they would say. I can assure you one thing from this learning experience. It would be a miracle if I do any service where I cannot see work actually being done to my vehicle. Even if it's through a glass window, I wouldn't mind. I believe in great service.

I am really surprised by the reviews on Yelp in regards to Lexus of Massapequa Service Department…read more I have been coming to this service center for over 3 years and I couldn't be happier. I am on my second lease with Lexus of Massapequa and I have nothing but nice and great things to say about everyone at this location and down at the dealership. Dan Dailey the Service Manager is a great guy, very friendly and professional. Anytime I needed to contact him he was available. If I had to leave a message he got back to me ASAP. When I come down here I strictly deal with Everett, that is my personal choice. Everett is the man! He is kind, funny, and when I have any questions or concerns he does his best to answer them and help assist me. Even the ladies that answer the phones are kind, Ralph in parts is great too. I couldn't imagine dealing with any other service center.

Have to tell you after having a very bad experience with a dealer I was reluctant to buy a car. Moe…read moremade it so easy such an honest man the transaction went very smooth explained everything thoroughly I highly recommend them .

I recently had bought a 2008 Mercedes Benz CLK350 for my first car and I absolutely love it, the…read morecar works great and I've recommended this dealership to all my college friends. They had a wide selection of great cars at great prices, Moe helped me find the perfect ride. Highly recommend!

My lease was up from a pathfinder I got from 2022 right in the middle of Covid so I didn't have…read moremuch of a choice or bargaining power so ok . This time I was going through heavy bouts of chemo and was 3 months late on returning my lease and they wouldn't let me extend it any longer . I ended up going in feeling terrible and you know how long they try to hold you there and try to wear on your patience so you will finally just give in to just get the hell out of there. I explained to them just how sick I was but it didn't matter they still played their bs games .I ended up spending more money for the same car with the sticker price just about the same for a 3 year lease which should have been cheaper. The best thing to do is hire one of these places that get the best prices for you and you usually pay them a flat fee. It's well worth it. I just ran out of time. I wouldn't recommend this place to anyone. There are plenty of dealers out there. Hire someone to make your deal and save some money and that dreaded trip to the dealership or just go for the test drive and leave .Who needs the hassle.... Stay away from here look at the other reviews

I usually go to habberstad but this one is closer to my home . I always lease cars . Upon…read morefinalizing the sale the financial guy said ok that will be 2800 down ! I said no I only wanted to pay the taxes and DMV Fees which came to 1500. Ohh.. he said but u have to pay a bank fee of 595 and an administrator fee of 800. I never in my life of leasing cars had to pay such things . So I said the deal us off and put my plates back on my car . He then left to talk to the manager or whomever, after returning he said ok just the taxes and DMV fee. The lesson here .. Never pay a made up " bank fee and administrator " fee , and never go to massapequa nissan . Shady people that would have taken 1400 more out of my pocket had I not spoken up.