I have been a stylist for almost 10 years and was an employee of great clips on north park drive from the day that they opened until just recently several weeks ago. It is quite possible that I may have been the stylist that complete your hair cut for which I would like to apologize for your hair cut not being as great as it should have been. And if I had cut your hair and knew that you were not completely satisfied I would have offered you another discount on a future hair cut giving me the opportunity to have a second chance to win your business and to retain you as a long term satisfied great clips patron. With that said Iregretfully must express my own dissatisfaction with great clips from an employees perspective.
From the initial onset of the grand opening and up until about 3 months before I was pressured to part ways i completely and utterly loved my job! I looked forward to seeing the clients and working along side my coworkers every day, the area and traffic flow coupled with the demographics and convenience, paired with the great clips way of delivering customer satisfaction and delighting our customers through affordability, efficiency, and with a visually professional and stylish haircut, put simply I was sold out for great Clips and their game plan for an awesome business. Unfortunately the way that this particular franchise managed the nucleus of the operations of day to day responsibilities and employee interfacing along with the lack of communication and just plain old treating others as you would like to be treated, was more than disappointing it was for me,heart breaking and potentially has changed my view of people being capable of being kind and good and decent. To say the least the way I was handle and frankly how most of the staff were treated was probably one of the most uncaring and the worst displays of professionalism in my career to date.
I was pressured into parting ways with great Clips in a fashion such as you might see among teenage school girls, with and overall air of immaturity and juvenile back stabbing to the point of ridiculous power struggles over duties and responsibilities and plain laziness. When did the American people adopt the attitudes of entitlement and less than desirable work ethics? Needless to say the management,or the lack thereof didn't want to operate business in a pleasing environment, one that values their hard-working employees and reward them instead of attempting to break down the self dignity and respect someone has for themselves .... My hope is that this salon will turn around from the potentially harmful path that they are on before they strip away too many stylist from a very enjoyable and rewarding career! There has to be a better way to run a salon effectively, efficiently, with professionals who care more about their clients satisfaction and overall delightful experience than they do about their bottom line numbers, when you treat people with the same kind of attention and care that you would want for yourself, then all the numbers will add up with great success and failure will be only a distant thought. Good luck great Clips north park! May you continue to be a better place for a better experience and change with every set back rather than break and fracture.
Sadly I have a not so great option of the operations and the lack of good communication,leadership and human decency of the ones in authority at the north park location and truly I hope that this will be a good opportunity to reevaluate the structure and foundation of the methods used to run the salon. Have a great Clips year.
With kind regards
Leahy Cardenas read more