I have never experienced poorer service at any retail establishment in my life. Marci Owens is the horrible beast of a woman that delivered this horrific service and to make matters worse, she is apparently the store manager! Great Clips truly scrapes the bottom of the barrel for employees at this location. I'll keep my review limited to just the blatant examples of disregard for customer service starting with the rude stylist that greeted me when I walked in with her head cocked to one side cradling her personal cell phone to her ear. "They have me on hold," were the first words out of her mouth. I almost said, "I'm fine, thank you for asking." After signing in my 4 year old son and waiting for 15 or so minutes for the next available stylist, we had the misfortune of having Marci call my sons name. I told her about the cut I wanted for him and she grabbed her clippers and aggressively started cutting his hair. His natural reaction to this aggression was to hunch his shoulders up slightly to which she scolded "Just stop it!" He sat very still for most of the haircut but like any child has a tendency to do, he would turn his head or look down and she was always quick to scold him. This abuse and mistreatment of my child continued for another 2 or 3 minutes with statements from her that included "if you mess up your hair again, I'm not fixing it" and ignoring him whenever he asked a question or told her his name. It was all I could do not to get physical with this idiot of a woman. I told her she needed to relax and asked if she realized he was only 4. She replied she didn't have time for his squirming, she was tired and had been there since 8:00 AM. I had enough. I took the drape off of my son and removed him from my chair. I told her we are done here and I will never return. She said, "Fine. That will be $5.99." ARE YOU KIDDING ME?!? She had the nerve to charge me for the unfinished cut and abuse she made my child endure! I asked to speak to the manager and she tells me, "You're looking at her." UNBELIEVABLE. I asked for corporate's number and she told me to Google it. I swear if I didn't know better I'd think I was on some kind of hidden camera show. Another family of five that witnessed the exchange stood up and voiced their disapproval of Marci's behavior as well. The father of the family told her, "You aren't touching my kids" and "we will not return either." After leaving the shop I did Google the corporate office and called and left a message. If Great Clips is smart, they will remove Marci Owens from this store before they lose all of their business here. ZERO STARS read more