Micheal was awesome! Super nice and easy going. Great stylist! One of the first haircuts I have…read morebeen genuinely happy with!

it seems she has been trying to delete my original review so here's a new one…read more first of all i am honored to receive the famous "hope u heal" line u reserve for all ur bad reviews. guys this is an example of her condescending tone since our original call. i also want to say that although i do think Ariana's read on the situation was spot on and perfectly articulated, i had absolutely nothing to do with it. she is a complete stranger. if i were recruiting people to leave reviews, u would have more than just one couple things in response to ur last message: - a haircut this bad should be obvious to someone claiming to be a professional. - I dont think being a loyal customer entitles me to a refund, i think a bad haircut does. - i only mention being a recurring customer to emphasize 2 things-- the way you treat loyal clients with a **good track record**, and lost revenue for a business who *themselves* stated cannot afford a refund. - I was very careful to specifically not use the word shelf and that was intentional. - Ive had big short hair, i've had two wolf cuts, & i know how to style it. I would never request a jelly or anything resembling one. ever. (not that that's what this is) - I didn't request a blow-out. I was OFFERED one. Maybe it's not something y'all should offer in the first place if u will blame clients for accepting and use it to deny refund. - I wasn't shown the back of my hair, esp. not in final form. being in front of mirrors does not change that. this is low IQ. - I nearly accepted ur "resolution" bc u gave me no other option and i was genuinely trying to work with you. but ultimately, like i tried explaining on the phone, it would not have actually solved anything for me. simple as that. - yes actually... I did leave satisfied.. bc I didn't notice? and it's almost as if... that's the whole issue ???? hello ?? i want to make it clear that although i was preparing for a chargeback, i remained very polite and still tried my best to resolve this directly with the salon. i even tried to meet her halfway by suggesting a partial refund but she was not making the same effort, and became progressively rude. It's clear we're operating from fundamentally different premises. maybe that's the root of the problem here. Your position is that there's nothing wrong with the haircut itself and that I don't know how to style it. ok, I'll bite. for the sake of argument, let's assume that's true.... It still doesn't change the fact that this is objectively not the haircut I asked for or agreed to receive. on that basis alone, I am owed a refund due to service not as described. it doesn't matter if u think u can "make it better". improving something bad doesn't make it good, just makes it less bad. if you had any ground (or documentation) to stand on, u wouldn't have lost the case. having a "policy" does not mean you can do whatever you want. There must be exceptions for certain cases when mistakes are made. and you need to have discernment to know the difference from when someone's abusing the system. but that requires competency (in your field and in life), humility, and good faith. when a customer has been wronged, the burden should never fall on them to figure out a resolution that works for the business. It should be the other way around. why do i even have to explain this. If I were in your position, I would be mortified to hear a customer had this experience. my priority would be to understand what would make the situation right for them and do everything reasonably possible to make that happen. I personally would have offered a refund AND an adjustment. But ironically, that means taking accountability... fortunately for all of us, u have proven it yourself that you have never been capable of this (just a quick search to see how you respond to every bad review on here and Google) and to assume premeditation/malice is a really disappointing take on this situation and makes zero sense. why or how on earth would i plan to have a bad haircut? but if that's what were doing, i can do the same.... maybe you offer blow-outs for plausible deniability on haircuts gone wrong? maybe i wasn't shown the back on purpose so i wouldn't notice? i agree there are no winners or losers here, because at the end of the day i'd rather have my hair than a refund. but because i was so polite throughout the situation, you took advantage and at the end basically shoo'd me away & expected no consequence. the last text message you sent me speaks for itself. even a stranger was upset for me. by the way... I reiterated my points via email, not to rehash anything, but to have it all in writing for the case :) i've attached photos of my original review from Google, KJ's response from Yelp, and Ariana's review as well because it tickles me and they threatened to take it dow.

rudest employees I've ever come across. no wonder their salon was empty when I popped in to ask a…read morecouple question. They gave me the impression I wasn't welcome.

Honestly, Michael is a terrible stylist. Didn't even have clear advice. Didn't even clean my neck…read moreafter doing the cutting. It took forever to book like he was a super star, and all I got was a mid haircut. I could have done much better job myself--$ 70 for a terrible job. Not coming back. I don't recommend it. Too much ego low quality.

Lovely salon, professional staff. I am new to the state and area. I have extensions installed by an…read moreout of state company that will be opening up in Draper in a few months, but they carry my length in straight hair only. New opportunities were open. This salon were open to working with my current hand tied for now, gave fabulous highlights and lowlights to create a beautiful brighter overall look, and we are discussing our future plans for custom ordering our 30" or more length 6 months or so down the line when it is finally time to retire my Dakota London set. Other salons only go to 24", and I am not willing to chop 6" or more after all this work. Ottalaus has been a dream find. Depending on how my employment hunt goes, perhaps I will allow my stylist to play in the fantasy colors, but we will stay "normal" blonde for now.

I think they are a good salon. Always like Ottalaus! My cuts and colors have been spot on.read more

Madeline did an amazing job! She worked with my halo and the hairdo turned out great…read more My granddaughter's hair turned out fabulous!

I cannot say enough positive things about this place. They always make my hair look amazing. The…read moregirls are so nice and kind as well. This is my go to place for amazing looking hair.

The salon itself leaves something to be desired. You walk in and it looks nicely put together but…read morethe behind the scenes is a different story. It feels sloppily put together. Poor cabinetry, weird ceiling panels that shoot for elegance but miss the mark. The washing stations aren't comfortable. You can head every convo throughout the salon because of the wide open space and you literally can stare at the people on the other side of you due to poor positioning of chairs/mirrors. The floors were dirty, there was hair and dust on the cabinets at opening, AND the BIGGEST issue I noticed that there were no sanity stations for scissors or brushes. My hairstylist used a curling brush that had hair already in it! I'm praying it was only used on freshly washed hair, but still I don't think that's acceptable. As far as my stylist, I'm happy with her and her providing me with the services I scheduled. The service was slightly more than the lists prices online so they should update the pricing. Since I liked the stylist I will give it another try but the salon isn't something itself I look forward to entering again.

The only person I go to is Bethanie. She is a great stylist and very professional. I recommend…read morebooking with her if you have never been before!

I got a couples massage here recently and it was amazing! Very inviting, cozy, intentionally…read morerelaxing vibe right when you walk in. The robes they give you are out of this world, silky and comfy to wear while you wait for your masseuse. When you walk into the room you choose your oils you'd like and a few other options that really customize your massage to you. After your massage they have a waiting space with a cozy fire, tea, fruit water, and snacks. Such a great experience!

I booked here last minute and I have to say I am so happy I did. I found my new favorite salon…read morey'all Michelle did my hair and she was so fantastic. Extremely welcoming and very thorough on the entire process of my hair. They use all the amazing Aveda products and I even got a complimentary neck massage with some essential oils.

OMG!!! Me and my man went here the other day to get a foundation that matches me cause I got a tan…read more Wow the girl who helped me, (I'm so sorry I forgot your name) was amazing!!! She helped me pick out a foundation and loose powder and I'm speechless! I tried them on this morning and I've never felt prettier in my life! I have put makeup on everyday since 2014. She was happy and helpful the whole time and I just want you to know that I'm so grateful for you! It was an Estée Lauder foundation and a really nice setting powder. My man was speechless when he came home from work today and it lasted all day without getting oily or creasing! Thank you so much. You've made my confidence soar!

I was at the salon for a highlight and end up with the ugliest highlights ever ... Alysha turned…read moreout to an orangey girl and had to pay 300+.... I hate the day I decided to go to this place

I've now gotten two Botox injections from Kim. She's so nice and really takes the time to explain…read morethe treatments. She was also really helpful in mapping out exactly what I wanted to get done and what my results would be. She even helped me set up an account to get rewards for every dollar spent. Botox isn't cheap but I did a lot of shopping around and they are competitively priced. Amara is very clean and the staff are very attentive to their clients. I was offered snacks, water and soda multiple times. I didn't have to wait for my appointment although I would have loved to wait because not only are they a hair and med spa they also have a boutique with lots of cute clothes and jewelry. I would highly recommend this place to all of my friends and family

This is your sign to go dark for fall McCall was so helpful and my hair turned out just how I…read morewanted it!

I had Meagan cut my hair today. She did an amazing job. Make an appointment with her. She knows…read moreher stuff.

They just soft opened! Great experience. I checked in online with a 12 minute wait. Drove down, got…read moreseated very quickly, had a great stylist who was easy to talk to, gave good advice, and got me in and out in 20 minutes. Would definitely come back. Looks like they've got a Fizz and Starbucks right next to it and. Sushi place opening up next door. It's also conveniently across from Walmart if you need to do a little grocery shopping too on haircut day.