I've been visiting this building for ortho treatment for 7 months. I called to inquire if I could change the color of my bottom bands by scheduling an appointment/ walk-in ahead of my upcoming appointment 5 weeks out. [[HIGHLIGHT]]The receptionist Valencia provided a perfectly dismissive and condescending tone via phone explaining the company's policy.[[ENDHIGHLIGHT]] This is my first time requesting this option and learning this facility does not offer it. However, this is not my first mild experience with this same receptionist. During my second visit the doctor placed one additional bracket on the very last molar of each side of my top row. One bracket broke shortly after I arrived home. [[HIGHLIGHT]]I called the office. Valencia answered the phone in a frustrated manner and gave me a difficult time as I explained the reason I needed to be scheduled for an emergency visit to trim the excess wire poking my jaw.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The first representative of contact displaying a high lack of concern in resolving rather simple problems is concerning to someone who receives treatment here very frequently.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Thankfully, additional staff members continue to display professional customer service with patient inquiries.[[ENDHIGHLIGHT]] I hope to see an improvement in the care quality from the employees who are in close contact with patients. read more

I never leave reviews and I don't want to do this but I have to. [[HIGHLIGHT]]The only reason I've continued to come here is because my hygienist, Pansy, is an angel.[[ENDHIGHLIGHT]] However I will not be coming here ever again after being a patient for years. A former dentist botched my crown (which continues to fall out randomly). They botched my husband's dentures (then charged US for a new set even thought it was an issue they created). Today was the last straw. [[HIGHLIGHT]]I had a rescheduled an appointment from several months ago. I had received an email confirming my appointment. I took time off of work to get there. When I arrived the receptionist informed me there was no one there and they don't see patients today.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Instead of offering an apology or a solution she told me that "they called" (no they didn't, it's an iPhone I have a list of every caller) and seemed stumped when I showed her my email appointment confirmation[[ENDHIGHLIGHT]] . [[HIGHLIGHT]]There was no offer made to reschedule so I stood there, so confused.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This location has had a history of rude staff and dentists of questionable quality.[[ENDHIGHLIGHT]] I'm just so disappointed because I love Pansy and I won't get to see her anymore. read more

Trust the 1.7 rating. There are more things wrong at this location than time and effort I have to write about. We can start with time, have waited once for 30 minutes and once for a hour and 7 minutes after my scheduled appointment time for which they texted or called me in excess of 5 times for each of my four appointments to confirm. [[HIGHLIGHT]]General lack of coordination and communication between staff and providers.[[ENDHIGHLIGHT]] I will write a separate review on Dr. Lee. read more

I knew when I came the first time and waited over 30 minutes that I shouldn't come back. [[HIGHLIGHT]]I watched the workers leaving and stopped one to ask for assistance. That's what made them call me to the back.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The lady who cleaned my teeth was nice.[[ENDHIGHLIGHT]] I knew when they told me that I would have to do a consultation before I received the surgery and that they wouldn't do the surgery the same day that I shouldn't come back. When I came in for the consultation, I waited over 30 minutes again for them to talk to me for two minutes before sending me to billing. Why couldn't they look at my pictures then call me to let me know how much it would cost? So my insurance could pay for the extra appointment? I'm definitely going to find somewhere else to go. [[HIGHLIGHT]]I left work early for this crap.[[ENDHIGHLIGHT]] read more

This is my return back to this location after a year. [[HIGHLIGHT]]I had a horrible experience with Dr Tran and his associates back 2024 and had to go to the Cascade location to experience true customer service from a team who are poised and professional.[[ENDHIGHLIGHT]] Now as I sit here for a 8:30 am cleaning appt because this location is close to home I'm asking myself why? Employees are trickling into the office late it's almost 9am and still no assistance I've been waiting for 20 mins. [[HIGHLIGHT]]The reception on today from the check in clerk was very lack luster.[[ENDHIGHLIGHT]] I'm sitting here thinking of leaving. Two hrs later I didn't leave the appt is over and I must say that Nora/Uniquika and Bree have provided great service on today. [[HIGHLIGHT]]Many thanks to Ms Nora and her assistant on today. I'll be back for my return cleaning after all.[[ENDHIGHLIGHT]] Thanks read more

[[HIGHLIGHT]]Scam artist!! Stay far far away!!![[ENDHIGHLIGHT]] They will try to upsell you on non-necessary treatments.

don't recommend , [[HIGHLIGHT]]Does not answer the phone in case of emergency[[ENDHIGHLIGHT]] And [[HIGHLIGHT]]very unreasonable[[ENDHIGHLIGHT]]. read more

[[HIGHLIGHT]]I have been going to this location for quite a while and my experiences have been very hit or miss.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I almost stopped going here several years ago when I asked the receptionist for help filling out paperwork because I'm blind, and she said that I would have to make another appointment and bring somebody with me to fill out the paperwork.[[ENDHIGHLIGHT]] I guess she never heard of the Americans With Disabilities Act. [[HIGHLIGHT]]I complained to the manager and she helped me fill out the paperwork, but it was an extremely upsetting experience.[[ENDHIGHLIGHT]] I often feel like they are trying to upsell me on things that I don't need. Every time they ask if I want the cancer screening. Actually, they automatically added it in and I have to get them to take it out. It's $35 and I'm at a very low risk for oral cancer. I wonder how many people fall for that? Also, why does the irrigation at the end of my teeth cleaning cost extra? I never understood this. But today took the cake. I went in to have a tooth extracted. In the post procedure care the hygienist went over that I wouldn't be able to drive a car on narcotics so I assumed I would get a post procedure payment relief. When I got to the pharmacy, the doctor had only written for Tylenol and ibuprofen. I guess he didn't read my charge because I have a medical condition that I can't take ibuprofen. When I called, they said to just use the Tylenol. They also told me that the doctor could not write a prescription for narcotics. I pushed back, knowing that a dentist can write a prescription for narcotics. I guess they didn't want me to be as comfortable as their other patients. In addition, I told them in the past that when I had dental procedures, I've always gotten and antibiotics due to a medical condition that I have. Again, I don't think that he even looked at the chart. Technically, I'm supposed to receive the antibiotics pre-procedure but I guess post procedure is going to have to be good enough. This location is extremely convenient for me, it is right across the street. Unfortunately, I will probably never go there again. I'm sure it wouldn't be hard to find a better dentist. read more

[[HIGHLIGHT]]Was treated rudely by the girl checking me in - needed a paper signed for a med release for a surgery & she acted like I had 3 heads & told me I needed to come back in 24 hours - no consideration for me driving 45 min to get there[[ENDHIGHLIGHT]] - [[HIGHLIGHT]]what happened to hello - welcome to great expressions - how can I make ure day wonderful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Been going here since 2011 but am not going back - refuse to be treated like that - maybe u should retrain ure staff[[ENDHIGHLIGHT]] - they are the first thing u encounter & they are never very nice .. read more

[[HIGHLIGHT]]Terrible experience at this dentist![[ENDHIGHLIGHT]] I came in for a general cleaning and they wanted to do my annual xrays which was fine. I had moved to Decatur from PTC and in the middle of selling the house and moving and buying another house I had missed my cleanings for a year but always took great care of my teeth. Just based on this fact the hygenist kept telling me that she would need to do a deep clean and once you do that you have to do it every time. I argued with her that how can she know that without looking at my teeth?? [[HIGHLIGHT]]We had a tense back and forth and I stood my ground.[[ENDHIGHLIGHT]] They then did the xrays (1st day for this x-ray girl and no one was helping her so she had to constanly stop and ask questions or get help. I don't blame her but blame like of supervision and training for a new person but that part was time consuming and annoying). The Dr. then did the exam during which he said I did NOT need a deep cleaning because my teeth were in good shape even though I had missed a year which is exactly what I was trying to tell the hygenist. What really pissed me off is that after they exam they said I had to schedule a SECOND appt to actually get my teeth cleaned. [[HIGHLIGHT]]In all my years of going do the dentist I have never needed 2 appointments for a cleaning and they did NOT tell me that when I made the appointment as a new patient.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The Dental Hygienist was supposed to call me to make the appt and she NEVER did so after a month or so I finally called back to schedule the cleaning myself and let them know that she never called me.[[ENDHIGHLIGHT]] It all felt like a money grab to me. Extremely long waits and extremely unprofessional. Needless to say I will NOT be going back to this location!! read more

Dr. Ash and Jasmine are the only people in this office who are concerned about quality patient care and customer service.

I'm doing this review on behalf of my mother who had an appointment today. She said that the appointment itself was good. However, upon leaving her appointment, the elevator was not working. She stated that [[HIGHLIGHT]]the staff were very unprofessional, displaying nasty behavior and making comments that were inappropriate.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They would not communicate how long it would take for the elevator to start back working.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]What bothers me the most is the comment about taking the stairs, making fun of the fact that she could've just used the stairs.[[ENDHIGHLIGHT]] However, for individuals who may have a disability or a hard time walking or are older, [[HIGHLIGHT]]this is a huge inconvenience.[[ENDHIGHLIGHT]] I do not appreciate the way my mother was treated yet alone could've felt ridiculed. read more

I escorted my grandmother to this office. I checked her in and signed her name and we sat and waited. When the (nurse?) came out and called her last name, they had a chart that was completely incorrect, X-rays that were totally wrong. We argued with her (Tasha) for about ten minutes before she brought someone else. They tried to bring her back without allowing me to go with her, we argued again and we finally got to see a doctor (Dr. Patel) and argued with her for giving us the wrong information until I finally called her out and she realized she had the WRONG PATIENT CHART. Then they said the office cancelled our appointment, because THEY checked in the wrong patient???? Not once did they ask for an insurance card, ID, or birthdate to confirm. It was on me, the granddaughter, to call out the doctor who was about to perform THE WRONG PROCEDURE. This is how people die. Getting the wrong procedures, wrong medications, etc. they need to have more secure practices in place. They brought back Tasha to ask what happened and she said "oh I assumed the granddaughter just signed the wrong name" WHAT?! Ridiculously unprofessional. read more

[[HIGHLIGHT]]Worst dentist office I've ever been to.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Don't waste your time or money here.[[ENDHIGHLIGHT]] Rude service and the dentist diagnosed me with all sorts of issues that I don't have. read more

Absolutely worst dental office of the face of the earth. I a cracked tooth offered no other remedy except for getting a bridge and crown which I did 4k later my teeth looks awful and it wasn't sealed properly so it's impossible to drink anything hot or cold [[HIGHLIGHT]]I am completely devastated with how my smile is now.[[ENDHIGHLIGHT]] PLEASE DON'T GO HERE YOU'LL ONLY BE A CASH COW the dentist Dr Johnny Tran is the one who butchered my mouth who left me in pain and disfigured with a fear of the dentist. read more

If I could only give the. a zero. The absolute worse. In the chair for over an hour for a cleaning while they made next appointments and talked next steps, and cost. I'm now waiting for my cleaning, when I'm told that I need to be rescheduled due to time. My time or yours? I was early for my appointment. So whose time? The Dental hygienist who is already behind at 10 am?? Maybe too much of a good time with the music blasting. So unprofessional. read more

Worst dentist ever. Please save your money and time. I've had to call for weeks to schedule an appointment because nobody picks up the phone. They also were over an hour late for starting my appointment from the scheduled time even after I came in early. Had a previous appointment and I was charged for mouthwash and etc that they didn't have in stock at the time and was told to come back and get next appointment. Everything is a disaster with this location, no coordination or consideration with anything. read more

Update: I can't wait to get my braces off so I don't deal with this office much longer. Please do not come here! I had braces put on me slightly 2 years ago. Dr Parikh advised me that I'm eligible to get my braces off soon. Great! A few days ago, the front office called me to confirm my appointment. Cool! Then *sighs * was told I had a balance that needed to be paid off. Ummm? I already paid it off last year. Apparently, my insurance didn't completely pay off the balance on their end. Wow. To make things worse, was told I can't take my braces off unless it is paid. Ugggh. FML. Why didn't the office send me a letter about this issue? So I call my insurance and yup, they won't pay because they already paid the maximum. *sighs* I came in today to speak to the financial rep to see if I can set up an arrangement plan. Yeah I can, but the braces stay on until it is at zero. They don't even want to work with their patients who have a great paying record like myself. Very disappointing and cruel. Find a better ortho office. read more

This is quite possibly the worst dentist, completely unprofessional. I do not recommend coming here They tried charging me $1000 for crown lengthening when it is in fact a $300 procedure they did a root canal and cut off too much of my tooth so the crown wouldn't fit! Then they told me I needed to pull the tooth out completely I'm 44 years old and they're trying to pull my wisdom teeth which are fully grown in! All they want is your money! I will definitely be taking my business elsewhere. Consider this a warning. read more

This place is horrible and unprofessional. The staff is more interested in themselves than the patients. I miss a couple payments because my mother passed last year and hadn't seen the orthodontist in months due to depression. The orthodontist here is super nice and to me deserves a better environment. Anyway I've been calling for 5 months now leaving voicemails and asking to be called back so I can continue to get my braces adjusted. Guess I will have to find somewhere else to go. The people at the desk are mean and judgemental. Name should be changed to Bad impressions. read more

They're not organized at all. The wait is entirely too long. The one in Stockbridge is better for kids.

Do not go to this location! The office was chosen by my son and he called for a cleaning. The day of appointment he was x-rayed and the hygienist proceeded to numb his mouth with topical medication then cleaned half of his mouth. Dentist came in to look at xrays and explained to him what oral surgery he was recommending but never looked in his mouth!! Son was given a tooth paste (he was charged for this, not a free sample) and hygienist told him to schedule for the other half of his mouth to be cleaned. When scheduling at checkout for his next visit ( we cancelled this) he was asked to pay in full for the charges even though it was something that would be covered by insurance. So now the insurance has payed for the visit, we only had to pay a small amount of it but after repeatedly trying to reach this office for a refund no one will call him back. I did speak with a nice young lady who handles the new patient scheduling for their office and she did indicate that they don't answer their phone and it is impossible to reach anyone at the Decatur location. She apologized for this. My son attempts to call twice a week to reach the office and hopefully get back the money he is due. Our insurance has been notified of the terrible customer service experience and we have put out multiple reviews. Please be cautious about this office! read more

My son (8) had a tooth extracted and felt the whole experience, screamed in pain, they not only continued but did not notify me (the parent) of this. He also begged for me and wet is pants during the process. As a mom, this is both infuriating and heart breaking. Do not trust them with your child. They did not even admit to the difficulty when calling me back to him after. The assistant said "he was fine." He was NOT fine! He was traumatized. He sobbed on and off the rest of the day. He even admitted in front of them that he screamed, and yet still no explanation from them. Handled the child roughly, did not communicate the extent of it to parent, and I felt there was very little regard to the patient's well being. read more

Just when I thought this would be a seamless experience from start to finish, I would as wrong!! I met with the treatment coordinator to review my treatment plan and payment options. My entire balance was paid in full prior to receiving any treatment from their office. Now 2.5 months later, I'm being billed, AGAIN, for a procedure that was completed and paid for, and without any explanation! Stay away from this office, they will basically charge you due to errors on their end! read more

I got my braces done here when I was a sophomore in high school. I was on the last phase of my braces sophomore year of college. My mother fell behind on payments so they couldn't see me rightfully so. Instead of working with my mother on a payment plan they allowed my braces to fall apart. They ended up cutting the insides of my mouth and gums. They care about money over a child at the time. They would not see me even to remove the braces so I removed them myself. After that I was left with glue residue. I tried getting other dentists and orthodontists to remove the glue but they said they couldn't remove another professional's work. So my mother called Great Expressions today in one more attempt for them to remove the glue. And they said they couldn't because we broke the contract. She has the money in full now, so they're just being prideful. And I broke nothing because I was a child and they never communicated the terms of the contract to me, the actual client. I took the braces out without my mother's knowledge so she wouldn't have thought to or been able to tell me the terms of our agreement. Hey you're sooo cool for making a child suffer for their parents problems. But I honestly believe you should put someone in debt before allowing them to go through so much pain. I am a working adult now and have the money so I don't understand why they can't remove the glue. I'm not even asking them to finish treatment, just remove the glue. read more

Stay away. Hidden fees and charges and a very rude man who doesn't give you his name and then argues and says a manger will call. Husband went in for first time visit and cleaning (we had just moved) no problems ever with teeth,gums etc. was told to sign papers- under the guide of at your first time here. Billed for periodontal maintenance and quad irrigation without consent. I was told by the rude man that the doctor decides the treatment- now that's ironic since he didn't see the doctor until AFTER the cleaning and then for less than 1 minute and was told everything looks great. Current dentist said there is no reason that a service like that should have been administered and my husband says it felt like a normal cleaning. Dispute was Made and cc reversed charges and they are now trying to. I'll again. What a scam!! read more

I'm new to this practice. I arrived 20 mintutes early (10:40 am) because I know how things work in a medical practice. It took a while for me to get back from the waiting room. Then it took a while for the xrays to be done. 12:35 the hygienist had just done the measurements. 1 pm, I'm still waiting ( the girl was nice in telling me the Dentist will be in to check me in a few minutes). Well at 1 pm I couldn't take it and I left. I took off work and waited 2 hours for nothing. I've been in and out of doctor offices, vision centers and dentist offices in less time. The sad part is that No one notice that I left and of course no call to followup. Now lets see what they bill the insurance company and maybe even me. SMH Please do better. read more

This is easiest the worst decision I have ever made giving this place my money. I'm so upset I didn't do research a head of time. I do like my Ortho, at the very least he has a pleasant attitude. But ask me if I can get anyone to answer the phone ever...today i called, got hung up on instantly. called back they answered "miss smith I'm putting you back on hold" back on hold? i was hung up on not on hold. so i stayed on hold for a while...boom hung up on again. i don't even leave reviews, because people have bad days i get it, but this is CONSTANT bad service and it's insane to me. It cost 0 dollars to be kind and not rude. all i wanted to know was the official date for my next appt. that was it. But no, silly me. Imagine great expressions having decent phone service! read more

I visited this office with the intent to 1. get a cleaning and 2. establish myself as a new patient a dentist office. I called the office to schedule an appointment. They informed they usually see new patients in two visits unless they have recent x-rays from another office and I could not schedule until they had the x-rays. I had the old office email the new office and I was finally able to schedule a cleaning. Day of the visit: I parked in the parking garage and realized the office is on the 3rd floor of the Medical Building. The parking can be validated for one hour. I was greeted by Nicole has soon as I got off the elevation. Nicole was wonderful. I also noted that she used cleaning wipes to clean the chairs and tables in the waiting room during some downtime. I was called back about 15 minutes after my appointment time. There was some issues with x-rays which prolonged my visit start time. However, they were pleasant in waiting and ensuring my old dentist office sent the correct x-rays. The Cleaning: I had Nora. Nora was equally wonderful. Nora is professional, courteous, and no-nonsense. I was slightly humored by basically telling me she didn't care what my other hygienist said, and that she would be doing her own assessment - as a Nurse - I understood and realized I was THAT patient. Anyway, the first thing she did was ensure I was flossing properly. She demonstrated the right way and wrong way on how to floss. The cleaning I felt was thorough, no mess, and time-efficient. She also did an excellent job with patient education addressing any concerns I had. Next, I saw the Dr. Tran. He was friendly and personable. My only issue is I feel some services recommended were not needed. I am considering getting a second opinion. I think because I visit the dentist regularly, so I feel my dentist of years (prior to relocation) would have recommended these things if they were needed. Overall, I received excellent care and service. I feel they are a little on the for profit, but I scheduled another cleaning in 4 months so we will see. read more

S.Dekalb Great Ex...For this to be covid season nothing has changed with the cleanliness of the dental "booths" they are untidy and I see traces of blood in places and what looked to be tartar or some other substance along with what looked like a dime sized amount of blood covered by thick plastic at the bottom of the dental chair which I had to lay my legs over of! I GUESS and hope they're taking proper precautions with the instruments. read more

Dr Mundla does excellent work but office billing has made repeated mistakes. It has taken over a month to get refund. I'll be getting a new dentist read more

great expressions dental center decatur office 200 east ponce de leon suite 200 . the dentist and hygienic staff was great but, i take issue with the office staff : 1. they never answer the phone 2. voice-mail is always full 3. there is never any follow up with the patient 4. located in an office building with parking rate is $6 per hour ( no parking vaiidation ) 5. just go where you call and leave a message and get a reply from the office. read more

My review of 2220 Wisteria Drive Suite 300 Sandy Springs, Georgia 30078 ( Great Expressions ) My appointment 12/03/2021 at 10:30 I arrived early to my appointment and wasn't retrieved from the lobby until 1hour or so after my scheduled time. No problem so I thought, things happen! Get to the dental chair for my oral surgery, the dental assistant misgenders me while we are in the room alone, so with no aggression I simply state "Excuse me those aren't pronouns that are reflective of my gender identity" she didn't respond. The oral surgeon enters and explains the procedures utilizing the correct pronoun. Sitting in the dental chair listening to the two of them communicating, the assistant continues to misgender me, the surgeon try to correct the assistant without being obvious, the assistant just doesn't get it or doesn't care. I will be contacting their Human resource department about some cultural sensitivity trainings for staff. So this employee didn't leave a Great Expression with me mentally... read more

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Do not go here. The patient experience is awful (appointments start/run late, paltry offerings for parking validation, rude staff) and the dental treatment itself is awful. I would never, ever go here again. read more

Worst dental and ortho experiences of my life. Painful cleaning that hurt my mouth for days after. I had to call three times to secure an appointment with the ortho there, and after all that effort showed up day-of only to have the assistant tell me they are unable to perform what I needed (after explaining it in writing and over the phone to multiple people). This was the most frustrating experience I've ever had with a medical establishment, and definitely want to warn people to not waste their time with this clinic. read more

Awful place. Sadly it is not just this location. Across Georgia I have come to find out most of there offices completely lack in customer care. Not only are you treated like you are less than or your time isn't valuable, this location has over charge our card $1000 + and refuses to credit us, after they brought it to our attention . They have lost records, unscheduled appointments and messed up countless paperwork. The overcharge, over the corse of two years time, was the icing on the cake. Please find another dentist office! read more

Dr Tran is an excellent dentist, however, he may lose, if not already, some patients because of the staff that answers the phone and the person who handles the insurance part for his services. Once they recognize your phone number they let your call go to voicemail and never return your call. I was told the the insurance person does not talk to patients over the phone...who ​ever heard of such? I spoke to her once in person, she's not cordial (friendly), doesn't smile or make you feel she wants to help. She told me I could call her back if I have more questions but 2 weeks later I have yet to get in touch with her. It's bad enough that the parking is costly but the administrative service makes you want to leave regardless to how good the doctor may be. read more

What a shame Dr. Tran, what a shame. I already had dental anxiety, and now I don't know what to call it. Story time: I received a temporary crown last week and something is very wrong. My gums are red and swollen my jaw and ears hurt and I can't eat or drink hot/cold things. Actually it hurts so much I can hardly drink water now. I went in to the office to have them take a look and re evaluate. I was told it was "fine" and to "take some ibuprofen". So I did. Later that day I called and told the office that I needed some sort of pain management because the ibuprofen did not help at all. They told me he wouldn't provide any pain medication but would proscribe ibuprofen and amoxicillin. However as I had already taken ibuprofen that was not helpful. Cvs also said there was no amoxicillin so I called back to the office to check on it. To the surprise of no one.. the front desk lady was quite rude and audibly sighed at me when she realized it was me calling yet again. I then asked for a different dentist to install my new crown (because I no longer trust in my current provider). The lady at the desk was again rude and condescending. Anyways if you have trouble with Health Care providers listening to your needs.. I have something to say: do not go to "Great"expressions. It's a zero out of five for me...xx read more

My daughter had to a root canal, we came 30 min before appt to complete paperwork. 2 hrs after appt time I told them to cancel appt due to other obligation and reschedule. We come back for appt 15 min early again not seen until two hrs after appt. my daughter call me from the back to tell me she sat back there for 30 min until doctor came in for numb her and 1 he later still hasn't come back. read more

This location has left a sour taste in my mouth. First of all, I inquired about services and was contacted in a timely manner. I told the receptionist that I would need a Friday AFTER noon. She confirms this time is available and schedules my appointment. The day of the appointment I received (what I thought was) a courtesy call. Turns out I was scheduled for Friday at 10:30AM. Seriously, I reiterated the importance of needing something after 12 as I work a half day Friday and its convenient. She tells me I will need to reschedule and the next date is two weeks out. Flash forward today and low-and-behold there's another mix up and I am forced to rescheduled. At this point I am DONE with Great Expressions before I even got started. Judging from some of these other Yelp experiences, I'd say I dodge a bullet. Stop hiring idiots as receptionist... that would be a great start. Completely incompetent staffing. read more