The staff at Elegant Smiles is exceptional. Dr To provided excellent care, Feven gave me the best cleaning of my life, and Brianna at the front desk was so kind and accommodating. I highly recommend them! read more

Elegant Smiles - A happy customer in the beautiful new waiting room! Thanks to Brianna, Feven and Dr To for exceptional service! - General Dentistry Near Me - Atlanta, Georgia

If I could, I would have given them zero . This place is very sketchy and unprofessional. It's all about money for them. I came in for a root canal and I had insurance well months later in my root canal became very achy where an infection was found. The pain unbearable and I went back to elegant Smilez and they removed my permanent crown and cleaned out the root canal and put a temporary crown in place, but they charge me for an entire new root canal, which is all documented with my insurance. So they proceed to send me to a specialist and I called the specialist and it will be $300 for me to see a specialist. As the months moved on, I became laid off in my job and no longer had insurance so I sacrifice just wearing my temporary crown until that came out just recently and now I have tried to call elegant smiles to see how they can help me because I just went to another dental office who have let me know that I have an infection in my root canal wasn't done properly. So I just called elegant Smilez and they informed me that the Doctor Who did my root canal she's no longer in the office and begin to charge me a new patient $199 fee. I talk to one of the medical doctors on Wednesday Sept 17, put advised me that he would help me and would call back... well he refused to call back and I gave him all day Thursday to call me back and he didn't so I proceeded to call Friday, September 19 and all day my calls were forwarded to a fax line.. I tried calling them a few times Monday, September 22. The phone rang no answer. I tried again Tuesday, September 23. The phone rang no answer. Today is September 24 and I have tried again to contact them and again the phone rang and they continue to send me to a fax machine. These guys know the mistakes that they have made, and they refuse to help me. I have tried to give them a few times to work with me before I escalate the situation to social media and a medical attorney. I am sitting here now with the infection in my tooth#30 which is all documented by another dentist that I went to last week. I would not recommend this place. They are very sketchy with Business. I wouldn't trust them with any detailed dental work maybe a cleaning that's about it but they can't be trusted and they don't even care about the health of their previous patients. Avoiding my calls for days at a time and not returning my call is a clear sign that you guys are very sketchy and shouldn't be in business. I have a huge social media following, the media will hear about this. I am a victim in the situation who have given this dentist office several chances to help with the damages that they have created. I understand mistakes happen and accidents happen as well, but to run away and avoid your damages will be more damages$$$$ added :) Today was my last time reaching out to them. And today this matter will be escalated. Questions or concerns ? If anyone else have had similar issues or other dental issues, I have been scammed and overcharge by these people let's team up together and get the justice that we deserve. This office shouldn't be allowed to continue to damage their clients any longer 4704049416 read more

Elegant Smiles - infected badly. Don't go here ! Don't trust them. Avoid longterm infections, damages and money lost by choosing another reliable dentist. - General Dentistry Near Me - Atlanta, Georgia

This is a place I would not recommend. To start they over charge you. So you end up with never ending credits that they can never remember you have when you go. They are unorganized and scattered. Every time I go it's a different dental hygienist cleaning my teeth. It's a revolving door. The staff does not communicate with each other. The staff doesn't keep up with your payments or provide you with receipts. The last hygienist that cleaned my teeth was rude and didn't even introduce herself. Never said her name once. Today the young lady that fitted my night guard also. Never introduced herself just started talking. The staff has no training. Then today they tried to charge me $200 co pay for a night guard that was paid for in full and a filling that I paid for in full on my last visit. This is unfortunate because I actually like the dentist but will never be going back there again. If I was the dentist I would leave this place ASAP before you have no clients at all to see. read more

Dr. To and Gwen were so professional, gentle and truly kind people. Dr. To discussed his plan with me so I knew what to expect and even showed before and after pictures of my teeth. The office is very clean, efficient and I had no wait after checking in. Front office staff is top notch. Pretty much my best dental experience ever-AND Dr To even called to check on me that evening to make sure I was comfortable!! Win Win Win! read more

I'm really fond of the dentist I go to; they provide exceptional care and have truly become my top choice. Their professionalism and attention to detail make every visit a pleasant experience. read more

Worst experience I've ever had! Would never go back! First of all, I was one of the early appointments and had a chipped tooth. The dentist said I need a crown and I approved. He then went and worked with other patients, after 30 min he came back and I was already there 1.5hrs. When he came back I said we'll have to reschedule for another day to get the tooth prepped and he said just give me 20 min and it will be done. OKAY, fine 20 min will be okay. Once he ground the tooth he left and the assistant put a temp on which immediately came out. She then asked another assistant to help her get a temp on. After a few trial and errors they got one on. I then paid the 800.00 for the crown and left. I live 10 min away and was there for 3hrs. I didn't even make it home and the temp came out. Why was this done by the assistant and not the dentist? Clearly they didn't know what they were doing. I called and they said to come back in, I said I don't have time to do this and I can't be without a tooth so I'd like to go somewhere else. They credited me 160 out of the 800 I paid. Disgusting experience and had to pay the GOOD dentist I switched to another 800 since the tooth wasn't prepped correctly and he was appalled by the fact that the dentist didn't put the temp on. I'd be cautious of this place.... 1st bad review I've ever written in my life! read more

I hate to write a review like this but I am SPEECHLESS .... I came to Elegant Smiles for the first time in February (I told them it was my first dentist appt in 20 years). I had a regular cleaning and then they told me I needed a gum cleaning that cost an extra $100 and then told me I had 14 cavities!!! 14! I have kept good care of my teeth over the years, I was expecting cavities but not 14. They showed me how much they would be with my insurance and it was well over $3,000. My cousin who is in dentistry told me to get a second opinion. I also mentioned their old equipment they use there. So today I went to a new dentist in Decatur I actually have 4 FOUR 4 cavities. That will cost me less than 400$. Elegant Smiles tried to take full advantage of me and I am so happy that I got my second opinion! I hope this helps other people too. read more

I'm a new patient and they're so professional and organized, I love it!! Everybody had great customer service. Dr. Q, Pauline and Alexa took great care of me and I will definitely be back!! read more

Awesome Dentist!! Awesome Staff!! Awesome Energy!! I went in for a cleaning and updates. I was a hour early and it was lunch time but Dr. Bijal Patel started all procedures all alone while staying communicative with me. She educated me more as well which I do appreciate because it helped me to focus more on my teeth maintenance. Once the staff had returned back from lunch they all were hands on immediately and very helpful. I highly recommend Elegant Smiles read more

Dr. Ryo and his team are fantastic. I've been going to them since they opened their practice. They are super friendly, always helpful and make it as easy as possible to schedule and remember appointments. I get routine cleanings, have had X-rays and had a cavity filled. Everything has always gone smoothly. They take a preventative approach, providing recommendations and tips to keep my teeth healthy. I highly recommend Elegant Smiles as a dental practice. I wouldn't go anywhere else. read more

Came here looking for a new dentist and saw all of the great reviews and thought why not! Warning don't. Most of these reviews are for a dentist that no longer works there! The outside of this place is so unkept, I honestly don't see how they can run a business inside because it is a hazard. I went inside anyway and had a cleaning and exam. Their equipment is very old and cleaning pick kept shutting off which caused pain to my gums. Quoted me a $5k bill AFTER insurance and I knew this couldn't be right. I went to get a second opinion and didn't need even half of the "work" they said I did and didn't pay over $200. I would advise to go somewhere else with honesty and integrity. So happy I trusted my gut feeling. read more

Didn't get a chance to go. Lady over the phone was very short with me when trying to reschedule my appointment. She said they have a 24-hr cancel policy but allowed me to cancel. Then abruptly said they won't have anything available for the next two weeks. No specific days, nothing. My car is getting an oil change that's taking longer than expected. If she expressed this kindly I could have caught an Uber to my appointment. Overall she just made me feel unwelcome.. read more

Elegant Smiles is incredible!!! The whole team is great and Dr. Patel is so patient and incredibly knowledgeable. She explained everything to me and answered all of my questions! When I was getting my treatments done the whole team made sure I was doing alright and that I was comfortable! Elegant Smiles definitely goes above and beyond to make sure their patients are getting the best care and services, I can't recommend them more!! read more

I have been a long time patient of Dr Ryo Hosaka- excellent dentist. However he is no longer at this office. Practice does not give out information of new contact info. Only told me he doesn't take any insurance and moved too far away... ummm right, sure! If anyone has any info where dr Ryo Hosaka is, please post! I would love to pay full price! read more

I've been going to this practice since three ownerships ago. I arrived for a teeth cleaning and was told I would need to have x-rays as my last x-rays were two years old. Fair enough. However, when I asked how much the x-rays would cost, the hygienist disappeared for 25 minutes. By that time my time was running short. When I asked if I could just get my teeth cleaned and do the x-rays another time, they refused. I never did get a price for the x-rays. I had to walk out. Too bad because I have a crown coming up so they missed out on a much bigger fee than the x-rays. I will not be going back to them. It may be their inexperience, but they could have handled this much better. read more

Dr. Hosaka and his staff really went above and beyond for this past weekend. They were able to fit me in for a toothache, that turned into me needing an emergency root canal. They were super accommodating and available even when closed over the weekend, to make sure I had the proper medicine and that I wasn't in pain. Also very willing to work with people who don't have insurance, offering payment plans and discount programs. Definitely recommend this place and will be making them my new dentist! read more

Dr. Patel and her staff have been my favorite dental team thus far. I've always had a great experience visiting the office- everything is clean, staff are in PPE, and everyone goes out of their way to make you feel comfortable. Dr. Patel is so kind and does a great job explaining things and answering questions. The office also does a great job communicating with you before your appointment. They have a really convenient texting system that makes it really easy to communicate with the staff. read more

I haven't been to the dentist in YEARS, however, I will be going every 6 months (as your supposed to) because of my experience at Elegant Smiles yesterday! When I walked in I felt like I was at home (hints to the cute wall of patients' photos). Miki is the kindess/sweetest receptionist I have ever met. All of my questions and concerns were handled professionally and politely. Ellen, the dental assistant was friendly/funny. While taking my x-rays, she pulled up YouTube and let me listen to one of my favorite singers (Beyoncé). Dr. Ryo was also extremely friendly and informative. Each step, tool and term was explained to me in detail. I'm sure he had a full load of patients that day, but I would've never guessed it due to the personal time he took with me. Sadly, I found out that I had 7 caivities (horrible I know). Dr. Ryo gave me a discount the procedure which showed me that me truly cares about the health of his patients and is not in this profession just for the money! ***Btw, this discount was included with the $25 referral credit I have and the FREE $200 teeth whitening special that new patients receive (not sure when this is ending). I have never experienced as much personal time as this staff gives. In past dental experiences, I felt rushed while being surrounded by thousands of other dental hygienists and patients (exaggeration but you know what I mean). I live 45mins away from this office but I am willing to make that drive for this great customer service! read more

I've been seeing Dr. Ryo for a few years. Have received excellent care and written (earned) glowing reviews. Had an appointment for a cleaning today at 3PM., which I get every 3 or 4 months. This appt. was confirmed yesterday. TODAY, I get a call from the receptionist, Sabrina, who is fairly new; telling me I have a new dentist and hygienist! What??!! It's never what's done, it's HOW it's done. I'm shocked and very disappointed that the sale? change? would be handled in this manner. Guess, I don't have to tell you I won't keep this appointment. read more

Not the same since Dr Ryo is leaving the practice. I would have liked to know that I was going to see a different Dr before I came in. Filled out new medical history and they used latex anyway even though I put that I was allergic. It took me a second to figure out why I was having an asthma attack. Who uses latex anymore anyways? Why take med history if you're not going to read it? Unprofessional. I'm not impressed. read more

I went to see Dr. Ryo for x-rays and a routine teeth cleaning after getting a flyer in the mail. My whole life I've been going to dentists who are old enough to be my grandpa and it was a nice change to have one that I could relate to. When I got there, the receptionist offered me coffee, tea, etc. The staff was fun and liked to joke around yet did their job professionally. I guess it's worth noting that some in the office can speak Japanese in case you can't manage English (but I guess you wouldn't be reading this if you can't handle English...). As for the exam, Dr. Ryo did quite a bit of the cleaning himself and didn't just "pop in" to say hi like some dentists do. Instead of giving a lecture and making me feel like I was in the principal's office for not flossing as often as I should, Dr. Ryo explained to me with a diagram why it would probably be in my best interest in the long run to floss now and showed me how I should do it. The actual teeth polishing seemed kind of short, but they used a high powered baking soda kind of spray so I guess it is faster than the spinning wheel with the paste that I've usually gotten. Since it was my first time, in addition to the usual toothbrush/toothpaste, they gave me a goodie bag with a reusable cup and some other stuff with their logo on it. Overall it was a good experience. read more

Today was my first appointment here and I couldn't have been happier. These are staff who genuinely care. They don't rush. They don't judge. This is a group of people who honestly want to help you achieve the best smile possible. They all were extremely knowledgeable in answering any questions I had, and gave me a lot of insight into what things meant so that I could fully understand different terminology that they were using. I felt extremely welcome and comfortable here and left more confident about my oral hygiene moving forward. read more

My kids have major dental anxiety and this was such a perfect place for my kids. Everyone was nice and friendly and answered all our questions and the kids got a treat at the end that they loved. I liked it so much I'm going to be using them as my own dentist practice. read more

It turns out that Elegant Smiles is a business, not a practice. I received four reminders about my appointment, but not one of them mentioned that Dr. Ryo had left, and there was a new dentist. Dr. Ryo and this new dentist are associates of Dr. Patel, the real owner of Elegant Smiles. I saw Dr.Ryo in November, but he was unable to tell me that he was leaving, because he probably signed a non-compete clause. I'm assuming that they didn't want anyone to know that there was a new dentist, because once you're there, they don't think that you will leave. read more

Dr. Ryo and his team saw me for a dental emergency within an hour of my initial contact and I was in their office until after closing hours. I can't say enough about how friendly and professional everyone in the office was. I found it tremendously useful to make contact via the chat feature on their mobile app-- a live person responded instantly, listened to my symptoms and instructed me to come in. I was in a lot of pain and worried that something extensive needed to be done, but Dr. Ryo was able to find the source of the problem wasn't as bad as I'd suspected-- he took care of it immediately. I'm an American who was visiting the area from where I live in Britain and in a situation where I was essentially stuck with the pain for another week before I could do something back in the UK. I was also in my third trimester of pregnancy and unable to take anything other than Tylenol for pain, which was increasingly not doing the trick. I hadn't slept for two nights and was barely able to eat. The instant relief I was provided was a miracle, as far as I was concerned. I don't carry American dental insurance anymore, so, in addition to the pain and fear that I might have needed a major procedure while pregnant, I also had the cost to think about. I was so relieved, overall, and tremendously thankful to Dr. Ryo and staff for taking care of me for a more than reasonable consult fee. Ashley also followed up with me via SMS the next day and I really appreciated that. read more

Very clean and elegantly decorated office and friendly, competent staff. Dr. Ryo is one of the best dentist I had the pleasure of meeting. Both my little daughter and I went to him, and we looked forward to going in for out next appointment. I second Brian G.'s comment that he explains everything in detail. Taking the time to explain and address patients' concerns rather than treating them like objects on a conveyor belts like many other doctors do shows that he really cares about about his practice and patients. I have recently moved to another state, and this dentistry is one of the things I miss the most. read more

I had been seeing Dr. Goettl for years and was excited to have a doctor like Dr. Ryo take over the practice. Dr. Ryo was incredibly thorough and informative. Dr. Ryo explained how I can take better care of my teeth through day-to-day practices. He also explained everything he did while I was in his chair, even general teeth cleaning procedures. Additionally, Dr. Ryo's staff at his front desk explained every portion of my bill and answered any questions I had. They also did a good job of ensuring my patient records were maintained in the transition between practices. I would highly recommend Dr. Ryo to anyone looking for a friendly, thorough dentist! read more

This is the BEST Dentist (and staff) I have been to in 50 years. Spotless...kind.. pain free....attentive. Dr Ryo took 90 minutes with me on this first appt...and explained every detail to me...even cleaned my teeth himself. We looked at extensive treatment options....and he offered me a great price. The whole office is just a pleasure doing business with. I am glad I found him. read more

I discovered Elegant Smiles when I needed to have some emergency dental work done. Everyone I encountered in the office, was friendly and upbeat. They were professional, knowledgeable and thoroughly explained both the dental work and the billing. read more

This dental practice is just amazing!!! From the first contact the staff was off the charts amazing - Miki and Ashley could not have been more helpful. The appointment process was simple and the front desk staff were just awesome. They checked our dental coverage to let us know all our costs up front and made us appointments for 3 family members immediately. We are "nervous" dental patients and now we are truly FANS of visiting the dentist! Karen and Sarah did amazing cleanings and were both so very very calming and alleviated all our concerns. Malika was also a pleasure to work with...she is so sweet and we all so enjoyed getting to know her. Dr. Ryo - what a truly amazing person! He especially blew our minds when he helped my daughter with a concern and now I can't get her to stop smiling...we have both shed tears over his amazing work - our first "good" tears involving a dental visit - saying thanks just doesn't do justice to what we are feeling. You have all changed the way we view the dentist and a 5 star rating is not enough!!! Thank you ALL for being so wonderful!!!! read more